Had living room and bedroom carpeting cleaned, also 2 chairs and sofa. Added super shield for all items, additional $120. Techs arrived on time, were polite. 3 days after it was done I moved my bed and vacuumed up at least a half cup of lint and dust after having a remodel done the week before. I offered to remove mattress etc was told not to bother they could clean under it.....they did NOT called Saginaw office and was offered a free cleaning under the bed.. no thank you, already did it, will not call again read more

Having an incurable lung disease, I thought it might be wise to have my air ducts cleaned. $1,900+. When it came time to pay, one of the items had a tip box to be checked or not. I did not! This tip business has gotten out of hand as far as I'm concerned. It tells me that this company does not pay a decent wage to their staff. Service was ok, value not so much and quality is yet to be determined. Also, I feel that I was sold on something that might not have been necessary. Tomorrow they'll be here for carpet and upholstery cleaning. It will be interesting to see how that turns put. Watch for my next review. read more

Horrific cleaning outcome and OVERCHARGED. Our couch is maybe even dirtier than before SS came? Not only does our couch and living room chair not look any cleaner, there is even a new water stain on the couch cushion. Truly couldn't be less pleased with the outcome of the services. The technicians were very nice, but the cleaning is terrible. The carpets actually look cleaner, but my furniture genuinely looks no different and the couch looks worse. I want my money back. Horrible. They also CHARGED ME $144 to much - my three carpets are 9x8' and they charged me for 12x10'. Terrible. read more

Scheduled an air duct cleaning with Stanley based on a contractor's observation. Scheduled online, but that became a free consultation. Service workers were on time. Had access to the whole house. About every 15-minutes they tried to upsell something. When I said no they'd ask my wife. My wife almost bit on some permanent duct addon for $1,000. They came in to pitch me with a 2-minute YouTube video on mold mitigation. They found a small area of potential mold between the second and third floor, which is on a central AC for the second and third floor. They wanted to add the device to the basement, which serves the first floor only. Those supply/return ducts never meet. When challenged they said I was right... and so we should install two devices in the basement. This doesn't obviously connect the ductwork. When challenged I was again presented with the YouTube video, we declined. I asked who was going to do the electrical and they said they'd take care of everything. But neither of them was licensed. We were told we needed to trust them. We again declined. This seemed to make them upset as that shut down conversations, until they were done. Once complete we were presented a tablet with an electronic invoice. It was open to a page to tip the workers. Both workers held their hands in front of their faces like they were praying, and appealed for a tip. I kicked them 10% because it was very uncomfortable. Their facial expressions were that of disappointment. Upon exiting, we received an email with the report it had approximately five before and five after photos. Nothing was numbered difficult to tell if we were looking at the same before and after locations handprints all over the ceilings and walls where they were working, they didn't clean up dust from removing and replacing screws on beds and floors and halls , all in all sloppy and uneventful If you choose to book a service with them, be sure to talk about all of these things upfront I would not hire this company again read more

Very bad experience. It was wet and muddy outside due to rain but they still kept coming in and out of my house with dirty shoes. They barely cleaned the carpets, it took them only thirty minutes to clean 3 rooms and the carpets were left wet and looking the same. After cleaning they left their dirty shoe covers on my doorstep for me to clean up. read more

Stanley Steemer - Shoe covers - Carpet Cleaning Near Me - Holbrook, Massachusetts

I have a contract with Stanley Steemer to clean two rooms and one staircase, which includes three cleanings to be used within a year. During the initial cleaning, the employee cleaned both rooms and the stairs. However, during the subsequent cleaning on March 24, I was charged for three rooms because one of the rooms exceeded 300 square feet. When I called the company, they insisted that the room was 300 square feet and a definitive measurement, which contradicts what my contract implies. As a result, I ended up paying an additional charge for one room. Additionally, I purchased two rubber placement mats that Stanley Steemer advertised as being guaranteed for life. When I asked the employee to replace one of the mats, he informed me that they no longer carry that product. This was misleading, as the lifetime guarantee was a key selling point. After one more cleaning, I will be done with Stanley Steemer, despite having been a customer for 13 years. Goodbye! P.S. The employee was great. read more

No complaints! The Team arrived on-time and did and excellent job cleaning my ceramic tile floor which had never been "deep cleaned"; they were dirty! The crud was removed, grout cleaned, and everything sealed. IT LOOKS LIKE NEW! I highly recommend having this company and process. Before and after pics posted. read more

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I want to say for upholstery cleaning please hire someone else ! Or rent rug doctor and do it urself Just lazy attendants my couch is dirty because I have a baby and dog no stains like coffee normal wear and tear I understand but they really said my couch was stained so they didn't have to work ! I paid 400 for nothingggg the couch looked no different so they sent another attendant who didn't want to even do the couch over ! So wasted my time again kept saying the spots I was showing him were stained so I took a cloth and wiped it and said no Not stained!! Dirty!! He did one pillow over and it made a difference but refused to do anything else ! Even tho my point was proven the couch just wasn't cleaned so save your money the initially wanted over 500! Absurd ! Waste of your time and money look else where for upholstery cleaning and ask questions read more

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Maybe they're just incredibly busy. Had a "free estimate" for duct cleaning, and the rep was very thorough. How thorough? I got invoiced for the job via e-mail between the time he left my condo and hit the door to the street. Service was scheduled a few days out, and a text confirmation was sent prior....and then nobody showed up. I called a service number and was told they were "delayed". (I kind of figured that out an hour after missing their four hour window). After 6PM - by now we were at a post- 7PM estimated arrival - I called to cancel and reschedule. I had been waiting literally ALL DAY! Cancellation worked, and radio silence followed. A day later I found a local business who did the same job on time for $200 less. But I'm still "Steemed." read more

Trying this post again sorry if it's a duplicate. Booked online and got a confirmation. Photo is proof. Today arrived and was getting late so we called them. Apparently the online confirmation is only a suggestion because they didn't have us in the schedule. So we will be shopping local for this type of service going forward. Pity as they are good when they show....Not cool Stanley steamer as you wasted 4 hours of us waiting for you! read more

Stanley Steemer - The confirmation that was over looked - Carpet Cleaning Near Me - Holbrook, Massachusetts

Absolute rip off! Called to make appointment and phone rep quoted me decent price. She even went as far as telling me there would be no additional tax or other fees. The crew showed up late and spent twice as long as they should have to clean a sofa, chair and ottoman! They told me it would take two hours to dry. It actually took double the time! The only service I wanted was clean and protect and they decided to add deodorize as well! At the end, my total due doubled! Reporting this to the BBB! This is inexcusable business practice! read more

I was extremely disappointed in their services when I called. I explained what kind of sofa I needed to be cleaned a very small L shaped sofa with a trundle. The gentleman on the phone was very nice and said he was gonna give me a $25 discount and quote me a price of $126 to clean the sofa upon arrival, the technician told me he could not do it that it was $240 so I had called to talk to someone on the phone about the matter. Explain to them the situation and they told me yes $240 is correct because it's a sectional however it is half the size of a normal sectional for a small space they told me they could give me $25 off and said they could do it for $215. I was very upset but had my back up against the wall as I had a tenant just move out who had a cat and I needed to have the sofa cleaned for the tenant moving in the following day. I will never use Stanley steamer again, nor will I recommend them to anyone you should honor the price that you give someone to top it all off the technician was in and out of here in 30 minutes and did just a fair job. Tell me how you cleaned the sofa and 30 minutes in the value is $240????? read more

If I could give zero stars I would . I just had a brand new bathroom installed . Gorgeous tiles new walls new floor new woodwork. Before I have even hung up my mirror or bathroom hardware or shower door I had Stanley come in to clean . The technician RUINED the new woodwork I had just installed . It was steam or water logged and expanded and the pAint came off . When I saw it when he asked me to look when he was done I asked him To leave before going on to the next room because I was so upset . The manager Carlo came to the house and apologized when he saw what had happened . For several weeks he did keep reaching out to see if the contractor had come by to get me an estimate to fix it . He did stay on top of it I will give him that. By the time the contractor came by and gave me the estimate I texted over to him and then he asked me why it was how much it was. I told him I didn't have an answer for that or why the estimate was possibly more than he thought but he told me he would submit it. Then he got back to me a few days later saying they want a more itemized bill. The bill was $350 and I am still waiting for my contractor to have the time to go over this bill and write it up they would not just send me a check over for it. Meanwhile it has ruined my whole bathroom having this woodwork ruined. I am so upset about it and they couldn't care any less trying to give me a hard time over what they could obviously see was your technicians fault and ruined they could obviously see also that the bathroom is brand new when I didn't do anything in it yet. Spend a little more money and get some quality work do not hire these people. they also tried to charge me for the time it took for the technician to ruin my woodwork ! read more

Spoke with the Stanley Steemer mgr. Martin and he was very pleasant and professional. He sent his crew Aire Aron and Edwin, both big smiles, with clean uniforms. Spotless yellow van, loaded with the best carpet cleaning equipment. They cleaned our white wall to wall bedroom cleaning and looks brand new ! Thanks again Stanley Seemer wahoooo you are Great. read more

do not ever have these people in your house, they came in to clean my ducts, they left a mess, tried to scared me into buying an $1200 ultra violet light, but if money was a problem he had an open one he would sell me for $750, by scaring me I mean telling me I have a nice infestation, (which in the 5 yrs I lived here never saw a one) then telling I have a black mold problem, that the light would fix? when I called the same day I spoke with a Jonathan Z. he asked if I had pictures I said yes, he asked me to email them to him, never heard from him until 5 days later, when I left a message stating I was gonna give him a bad review, then he told me I wasn't his only customer, and he's sorry I felt this way. I told him on that day I should have been his only customer, never ever again will I use this company! read more

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follow up Manager called left message I called back he wasn't there! Guy told me his assistant said he would call next day. Still hasn't called this was last Wednesday. So their customer service is awful too. read more

What a mess this company is I will never use them again They did a terrible job. In and out in twenty minutes. I paid at time or so I thought. Man took a picture of check and left check then I get an email for non payment Second go around the man did a great job and fixed it. But at an inconvenience to me. I had to make another appt I went to pay- and I'm told balance is zero. Zero? No. Here is my check You do not owe. Then I call company (of course I owe) Do they even know what they are doing at this company? NEVER AGAIN read more

Absolute worst company , not only did we have three appointments that we were completely blown off. When calling about this they didn't even apologize, even though we had made arrangements for our pets and babies and taking days off of work.. when they finally did come they did a crap job! Twice lol never call this company read more

I use Stanley Steemer? They are the greatest. I have Mike do my carpets. What a great job. They did sure a great job They are neat clean after themselves and leave your house the way you want it. will call them again. read more

It seemed a little expensive for a two hr cleaning but they said it's the minimum charge $600 fora 1400 sq foot ranch but they didn't make a mess the workers were polite and professional read more

Sent me a coupon in the mail and then claimed it "didn't apply to my location." Why, then, dare I ask, would I receive it in the mail in the first place? I foolishly still hired them for a carpet cleaning and deodorizing anyways, and the disappointment continued. Two guys showed up, were barely present for 15 minutes, filled the room with spray but then the carpet odor was back by the next day. My money and time were completely wasted and I wouldn't have them back in any circumstance. read more

The technician arrived and stated he could not clean my carpets because he did not have a portable machine!! When I made the appt. I stated that I needed a portable since I am on the 3 rd floor! I then called to ask for another technician and They told me they were booked! Never again! SHABBY SERVICE!! read more

DO NOT USE STANLEY STEEMER !! Horrible service. Scheduled for 8am. No show, no call to let me know they were running late, no texts, no email. Called office to check what time they would arrive , told 11am was the earliest. Asked why we got pushed back , no answer. If I could give no stars I would. DO NOT use these bums for anything! read more

Paid almost $300 for a hardwood floor cleaning that was quoted for $158. Not a big deal was willing to pay to have it done.... Once completed I came home to find my hard wood floors scratched in numerous locations. The couch was drug across the floor and it looks like there was a rock in their machine as there were horizontal scratches all over the place. Extremely disappointed to say the least. Update: Unfortunately the problem was never sold. We had a "manager" come out and look at our floors and to say they were less than helpful would be an understatement. When he was here looking at the floors we were told it was our fault that there was probably dirt under the feet of our furniture so when the men performing the work moved the couch it scratched the floor......???? The ENTIRE reason we hired Stanley Steemer in the first place was to get a professional job done rather than going on Craigslist and paying someone half the price to do it. As a "professional" you think you'd know enough to pick furniture, chairs, tables up before you move them. To make things worse the manager came and we never heard back from them. I have called three times, left messages with Maria and have not heard back for over two weeks. This is unacceptable and we have no choice but to report them to the better business bureau. I wish we had read more reviews before choosing Stanley Steemer as all we wanted was our hardwood floors cleaned and now it has turned in to possible having to get them refinished. Absolutely horrible experience all. ***Update. Stanley steamer never did anything to resolve this, they got a lawyer involved and are refusing to pay for any repairs. DO NOT USE THEM! HORRIBLE read more

I was very pleased with the service I received from the gentleman that came up to clean the rugs, he did a great job and was very professional. Will use this company again, and would recommend them to a friend. I think the technician name was Ralph. read more

So we scheduled a estimate in downtown Boston. No issues. We are working remotely and sent someone in to get the estimate. Guy calls, there is no parking so he won't come up. What? It's downtown Boston, of course there is no parking. So then they tell me they won't pay for parking (its legit $3 to park in the lot). Ok, so my staff person (bless her) offers to sit in the car while he looks. Nah. I get that but thought it was nice of her to offer. Then he says the truck won't fit in a lot, the lady in the office says hes not in a truck. So someone is not telling me the truth. She gets dispatch and dispatch says if there is no parking they won't give an estimate. WOW. SO TELL ME THAT WHEN I SCHEDULE AN ESTIMATE IN DOWNTOWN BOSTON. Duh there is no parking. Waste of time. Epic waste of time. read more

Scam artists. When they get there they ask for more money than what was quoted. I give 2 stars because they did a good job cleaning the furniture. I don't know which location they came from (at that time I lived in Stoneham), but Holbrook is first in the list so I'm posting it here. read more

I recently had three area rugs cleaned in place. The whole reason I called this company was because I did not want to carry them someplace but to get them cleaned in my home. The minute that the two cleaners walked in they asked if I wanted them cleaned or cleaned a lot better! Why would I call someone to partially clean them? I was told for three times the price they would take them to their shop and clean them like new. For that price I could replace all three of them with brand new ones so no thank you. They were done in about 15 minutes and I was told when they dry they will be brighter. They have now been dry for a week and they don't look any cleaner than when they started. I feel scammed and ripped off. I paid lot of money to have them spray my rugs with water and something to make them smell fresher. Never again! read more

I hired these guys to clean a bedroom carpet with walk in closet. The carpet had some pet stains and the closet had a badly stained area. I was told it would look better once everything dried. The "professional" cleaning yielded little improvement. Considering they were only here 1/2 hour, I'm not surprised. I decided to give it a try myself. I purchased a $5 store bought carpet cleaner and allowed it to sit a bit to let the chemicals work. I saw an immediate improvement, and even better once everything dried. Don't waste your money on Stanley Steemer. The first pic is Stanley Steamers work after it dried, the middle is my final result after everything had dried, the last is my result right after cleaning (still wet). Yelp picked the picture order. read more

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they did a terrible job and they were also in a big hurry to finish. I will not use them again. read more

Cancelled before they came. First gave me a time frame of 8am - 1pm, then said they would call me back with closer time. They never called. I called them back and now was told of an extra service I had to pay for after getting quote. Never again read more

I'm in Melrose, called the 1-800 number to book an appointment to have 2 area rugs cleaned. My friend, who lives in Maynard highly recommended them and they charged her $1/per sq foot - the franchise in Marlboro would service her rugs. When I called, they quoted me $2/per sq foot. When I asked why, I was told my cleaning would come out of the Holbrook location and they charge more. No explanation -that's the way it is. I'll go elsewhere where I feel I am not paying double for the same exact service. read more

I had 2 rooms scheduled for cleaning. The first thing the rep did was try to up sell me an additional $200. Next, they dragged their muddy hose through my house and upstairs without a care. They took no consideration to the carpet they were walking on and dragging mud on to get to the other rooms. They made one pass of the cleaner and was done BOTH rooms within a 15 minute span. Before leaving, the rep told me that one of the rooms was going to cost double because of the size but (of course) he is not going to charge me "this time". When they left, I had to pull out my Kirby and shampoo the carpets (and clean the muddy areas) again. To my surprise (or not), my Kirby pulled out dirty water as if they had never came. I am completely dissatisfied. A TOTAL WASTE OF MONEY! read more

Stanley Steemer - Carpet Cleaning Near Me - Holbrook, Massachusetts

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Quote: 200, Charge: 350. Why? If we wanted one of our three zones deep cleaned we needed to pay for all of them to be deep cleaned as it was too much work to change the machines over. I told my son this is a very common scam for these vendors and he still caved. I called, before I knew he agreed to this, and left a message - no call back. You can purchase a reasonably priced shampooer and do this stuff yourself, and not be taken advantage of, lied to , and ignored when you dare to complain. This was what we'd done in the past, and what we'll do again, now that our skeptical view of carpet cleaners has been confirmed. Also, hilarious that positive reviews get a "golly gee thanks and we're glad you were satisfied" response. but crickets chirping for the majority of us that aren't happy. Cowards. read more

I scheduled an appoitment and chose the 8-1 timeslot. At around 10:45 I received a text saying I could track the technicians progress for an estimated time of arrival. The first eta was 11:15. I was thrilled. I checked at 11:15 and it indicated 11:45, this continued until the latest eta was 1:07! I had hired a dog sitter to watch my dogs while they worked and had to pay for them! Why would they send a tracker app when all it does is frustrate the customer? This was ridiculous and at 1 pm I called to say CANCEL my appoitment that I wasted 5 hours and $$ on a dog sitter! They lost a customer and I will certainly spread the word of my frustration with this company! read more

8/6/22 Today I had a service call to clean my carpets. 2 people arrived. The mature one of the 2 was wearing a mask. I gave a mask to the younger one and asked him to wear it while in my house. He just stood there and glared at me like I was an alien from outer space. He did not want to wear it. I insisted that he does while in my home. He took the mask and put it on but refused to cover his nose. Numerous times I asked him to cover his nose, He just kept staring at me and would not do it. I also gave them covers for their work boots so that would not bring in the outside dirt. I asked them to take them off when they go out and put them on again when they came inside. The younger one said ( in a condescending tone " What difference does it make, your rugs are dirty."} He walked out threw the mask on the ground and refused to come in under my terms. The older one was very compliant and did what I asked. He continued to do the job all by himself. read more

Terrible experience. Not only do they have you block off 5 hours of your day for their "arrival window", but when the driver shows up, he tells me he's going to leave because he can't find parking nearby and won't park two blocks away (where it's literally free two hour parking). Why did I have to complete a customer intake questionnaire indication "I do not have parking nearby" and yet this was still an issue? He leaves, my time is wasted and rugs are still dirty -- I would recommend steering clear of this terrible business. read more

Very disappointed in this company. They going into private homes to carpet clean during the pandemic. My own elderly parents called them because they are clueless about all this.. they're in their 80s and they just don't realize how dangerous it is to allow people into their homes right now. The fact that they are one of the businesses listed as essential is a technicality because they're allowing cleaning companies to operate under essential!!! read more

Do not do business with this particular Stanley Steemer office, Located in Holbrook, MA. They sent out a crew of two during slippery weather. When they got here, I met them out side to tell them to be careful because might be slippery. The young lady listened and had no problems. The other fellow, was so busy looking a his cell phone that he did not even know that I was there. As a result he slipped and fell. The young lady cleaned the carpets while the other fellow sat in my basement nursing his ankle. On top of it all he sued me for $65,000. I will never do business with office again. read more

Wish it allowed Zero Stars. Stanley Steamers is a Sham! Quoted one price, but then was $900 more for 'proper cleaning'. I should've asked them to leave at that point, as I could've had my floors refinished for the money I paid - I've checked & received quotes. They didn't clean or put the maintenance coat on my stairwell. I've reached out to them to call me... nothing, not even an automated response. PLEASE do not use them! Thieves! If only I had seen these reviews.... hoping I can save many of you from them. read more