Take the 3 star rating as proof that this company is unreliable. I'd prefer to not waste much time on this review, buyer beware. I waited all day for service to show and received one text message pushing back the appointment time. 45 minutes after that adjusted time still no show. I had to get back to work. How much is your time worth? Tough on dirt gentle on carpet, if they come at all. read more

Was going to give these folks a try because they are part of the Costco services program, but the Costco price is easily beaten with their various discount codes and offers. And when you try assembling a package you come across all sorts of conditions and restrictions that make it difficult to come up with a reasonable price. As a result, I'm going with a local mom and pop cleaning service that offers straight forward pricing and you can negotiate the prices directly instead of using a website. Plus, their reviews suggest that this is not a very reliable vendor...but it seems that the quality of service is actually okay. read more

Shiv is the man! Courteous, on time, thorough and professional. He did a really nice job doing a deep clean of the house. I highly recommend them and ask for Shiv. read more

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Our insurance had this company working with us. After 3 days we were finally able to give them a date and time. They never showed up. Did not answer any calls or messages but STILL invoiced us $0 to our insurance with a note customer was unavailable for signature. We were available but we wasted our Saturday waiting around for nothing apparently. No call no show. Definitely do not recommend. read more

This is their idea of cleaning! Very unhappy with Stanley Steamers' work today. I hired them to steam clean my bathroom countertop and floor so I wouldn't have to. After $185 (no tip) I get to go around and clean everything they missed! I would like to add that Kirby from customer support reached out to me to have a technician come back and make it right. It means a lot to me that they are on top of any issues that we as customers point out. I've used them before and know that their quality of work is usually top-notch. read more

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Jesus Gutierrez did a great job on our sofa - removing all the doggy smell and fur and restoring it to its original color. He was fast and professional and prompt! Highly recommended. Lila Naimark read more

excellent and professional work I highly recommend Jesus Gutierrez. Request him. quality work on time very efficient.

José c found solution for everything very happy with his work and personality. Thank you Stanley sterner

Booked an service through Angie's List and was quoted $233, came did the service. Did a good job but then was charged another $480 and now REFUSES to return any calls to address the issue. This is complete fraud. To be clear we were charged a total of $713 for a $233 job for a small job. Watch out - not honest We also contact the company with NO response. There's no follow up and they just hijack your credit card unauthorized read more

Had my carpet cleaned today. It's been years since I had my carpets cleaned. Jesus did a great job . I highly recommend him. With all the stains I had, never thought it would come out. My carpets look like new. Very happy. Highly recommend Stanley Steemer read more

Ramiro did a great job! Our carpets look great and our sofas look like new. Thank you!!

Ramiro did an excellent job! He also asked if we were satisfied with the work before leaving and if we had any other questions. He also covered his shoes as he finished up since he had to go in and out of our place. I would definitely recommend this service to my friends! read more

I had their tech Ramiro Becerra, show up to do our hardwood floor cleaning. He carefully examined my floors and took pictures to send back to the office. He said that the boards had some separation between them and the water could possibly infiltrate and damage my wood. I so appreciated his honesty to take time and refuse the work rather than take a chance damaging my floors. What a nice young man! I will definitely recommend them to others for their honesty and professionalism. read more

We had Stanley Steemer, from the Brokaw Rd location in San Jose, clean our carpet. The worker did a nice job. During the cleaning, he damaged the closet door frame. He apologized and said he would file a report with his manager, and we would receive follow up. Since then, we have called twice and are told the same thing, "An incident report is on file." It's been two weeks and not a peep from Stanley Steemer about repairing the damage they caused. They're just giving us the runaround. This is extremely bad customer service. I would not recommend using this business. read more

Stanley Steemer - This is damage to a bedroom door frame caused by a Stanley Steemer cleaner from the Brokaw Rd, San Jose location. - Carpet Cleaning Near Me - San Jose, California

Needed carpets extracted from a water leak. They "extracted" the carpet for 20 minutes. It's still wet! The home Depot extractor does a better job than they do with there fancy machines. Waist of $150 read more

I had tile grout I needed cleaning in 2 showers so I gave Stanley Steamers in a try. I called the 800 number and they got me booked with one near me. Briseth was the employee that did the work on my tile grout. She was very professional and was extremely conscientious as to how she was doing and if I liked the work she did for me. Over all she did a good job. It took her 2.5 hours and I was charged $308 which included sealing both showers, tile and grout. Will definitely use Stanley Steemer again. read more

Stanley Steemer - Carpet Cleaning Near Me - San Jose, California

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I'm really happy with Stanley steamer. I live in apartment and it was hard to find a carpet cleaner who can coordinate everything. They give you a heads up on their arrival so you know your plan to be home. I had 2 rooms to be cleaned and it only took about an hour, very well coordinated and the result was exactly what I was expected. Here are the before after photos; read more

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Two young men serviced a friend of mine, an elderly, disabled woman. She reported that they were exceptionally respectful, professional, and kind as well as cleaning her very dirty carpet to her great satisfaction. I highly recommend. read more

I had stanley steamer for carpet cleaning in my house. They did excellent. I didnt have to vacuum now my carpets for now for at least 3 months. They also did grout cleanings on vinyl and worked for about 4-5 hours in my residence. They were well equipped and job was done mannerly at my residence read more

Stanley Steemer - Carpet Cleaning Near Me - San Jose, California

Louis from Stanley Steemer, from Castroville did a great job. I'd use them again. He kept everything clean and was very helpful.

Stanley Steemer can't be beat! My dog proceeded to have diarrhea all over my downstairs carpet. I called, explained my problem AND they were there within 35 minutes! When finished, the capret looked almost new again and there was no smell. The fellow who came was so nice and very courteous. The price extremely reasonable. I need air vent and duct cleaning. They are my future "go to's" for sure. I highly recommend this company . read more

I had 2 guys come out yesterday to do my whole home and one large sectional. They showed up on time @ 8 am. They were here for 3 1/2 hours because I have white carpeting and a big sectional covered in white dog hair...they worked so hard to get it off! I have used SS multiple times now and have always been very pleased with the work It's expensive but you get what you pay for in most cases. read more

I call and they will not give a dryer duct cleaning estimate for my condo dryer vent over the phone. Other vendors do provide estimates. I had to pass. Instead offers to come out and do a free inspection/estimate. I am not interested in taking the time off to go see what they will charge. They could easily quote this over the phone like other vendors do. read more

Not sure what the point of posting a comment to contact you when you already have my contact. If you want to make it right you know how to contact me. read more

These guys charged $370 for the tiniest two bedrooms which both had large beds in the middle making the floor area closer to the size on a bathroom and a small hallway. They completely missed the initial scheduled appointment and finally came a few days later to do a mediocre job. The floors still had stains and smell. DO NOT WASTE YOUR TIME OR MONEY ON STANLEY STEAMERS!! read more

After the carpet dried out completely . I started to move the furniture back. But then I noticed they missed everything I showed them . I couldn't have made it any easier. I put everything on sliders . The furniture pushed so easy. they missed a lot . I called to let them know that I was not happy. Its been 3 weeks and no call back. I keep calling . But there is a special guy that is supposed to call. He must be busy with all the complaints.... read more

We had the pleasure of meeting Gonzalo, a hard-working, conscientious, respectful & polite employee of Stanley Steemer. We were alerted with his arrival time, which was within the given time frame and he completed the job in 90 minutes, as initially estimated. Gonzalo did an AMAZING job cleaning 4 carpeted rooms, a chair and a couch. Everything is significantly cleaner, especially the couch which was very dirty and now looks like new. We highly recommend Gonzalo at Stanley Steemer (San Jose office) and we will specifically request him in the future. read more

After a floor damage that happened in 2020, Dale responsible for the franchise assured me (I used legal help) that the floor would be fixed. He sent one of the contractors: Ignacio who asked to remove a sample of the floor behind the fridge to see whether the width matched the manufacturer sample. I did not see the point, the manufacturer was the same, the reference# too and the floor was less than 5 years old, yet they said it was the only way to proceed with the repair. Well, they moved the fridge and removed the sample in March of 2023. In the process, the compressor was displaced, it cost me $500 to fix it and the issues persists so I will have to get a new one. Dale disappeared since then and now has a new business in Ohio. I have to replace the floor, fix what was removed for the sample and the refrigerator, they stop answering phone calls. I will sue these individuals and the franchise itself but please just do not trust this company, even at the highest level there is a lack of ethics in this organization. read more

The crew member Dashawn Woodruff is very good. He is the reason for 3 stars. But the scheduler is terrible. We was told 4 hours windows 8:00-12:00. Dashawn texted us saying delayed to 12:30-1:00. After he finished the work. I found out that I was the 4th job for him. I do not think the company should expect anyone can finish 4 jobs in the morning. read more

I got my couches done this morning by Joe at Stanley Steamer and they look great! They came out to my place and gave me a good price. Im very happy with their service and would absolutely use them again. read more

I went online to set up an appointment for SS to come out and clean my carpets in my home. I have 3 bedrooms and 2 flight of stairs. One problem was that the website does not indicate that one flight of stairs is 12 steps. When the tech arrived (my appt time was between 1 pm to 4 pm) he told me I had 5 more steps per flight but he said he won't charge me the extra which was nice. I got a call that said my tech would arrive at 5 pm but I think they sent someone who was available to meet the 4 pm time. The tech had already done 4 homes and that was normally the limit. I appreciate him taking the time to do the extra home. The job itself was pretty good and the tech worked efficiently. Some spots had quite a bit of wear but he did his best. If I use SS again I would ask for Renk to be my tech. read more

D- Rating from BBB The San Jose branch of Stanley Steemer is terrible if you have a problem. I asked for a member of management or the franchise owner to contact me at least 6 times through all different avenues to resolve my issue and have not heard from them. Contacted BBB to help me with this and the company still has not responded to the complaint a week later. Do not use this company because if you have an issue they will ignore you. Most importantly their BBB rating. D- read more

Don't use this company! They left my house a swamp. It's super easy to set an appointment and my two rooms were done in about 20 minutes. The guy did not use booties, He did not use corner protectors from his huge tube that snaked through my house. He told me my carpets would be dry in 17 hours. That Wednesday 3 fans plus the ceiling fans running in both rooms 24hrs a day. It's Monday and I still have damp spots. This is awful! read more

We've had Stanley Steamer clean our carpets twice a year for several years now. Prior to today we last used them in June. We scheduled our appt for today because we spilled a cup of tea in our living room. The carpet was cleaned and the tea spot appeared to have been removed. However as the carpet dried it was apparent that the spot was still there. We called and were told that we could pay full price to have the carpet cleaned again. On top of this we have been paying extra at each cleaning for their carpet protector spray. Since the carpet protector does not work and Stanley Steamer does not stand behind their work we will not be using their service again. read more

Awesome service! The steemer was on time and we got an automated update on his exact time of arrival. Jose found us and asked to see the condo to assess the price. He stayed true to his quote and finished the job in less than an hour. Great experience, thanks ! read more

We requested they come by for a quote to clean our ducts. They showed up without masks. Without warning they attempted to walk into the home to give an estimate. I asked them at least to remove their shoes. Her response was, "Sorry, frankly I don't think you want us to remove our shoes." When asked if they had shoe covers, they said they didn't. In today's day, showing up at someone's home without a mask to perform service is probably not a good idea. And for a carpet cleaning service to not even have shoe covers is completely ridiculous. They will not be receiving my business. read more

Richard was amazing! He was amicable, efficient, and knowledgeable. Our landlord thought that they didn't extract enough water, but he (the landlord) came into the residence an hour after Richard was done with the carpets. The landlord had complained of the damp carpets and of a "bad smell." Of course, right after the services, the carpets are still damp. The next day, Brandon and I were at the residence, and the carpets were clean, dry, and it didn't smell at all! Even though the carpets were already impeccable, Brandon complied to the request from our landlord to do a "do-over," without hesitation and with the same level of friendliness as Richard. We couldn't ask for a better carpet cleaning service! We highly recommend Richard and Brandon! read more

I've used Stanley Steemer for over 10 years (maybe even over 15...time flies), and I have always had very professional results. The people who arrive are on time, and what I love is I get a call letting me know that the crew is coming. (this gives me time to get the cats locked up). I love being able to set up an appointment on the web, as it sets my expectations for the cost. I'm offered upsells gently but never pressured. They make it seem like "Oh, you might be interested in..." which I like. Our carpets are pretty old, and they always look wonderful when they do the final raking. I tried getting tile/grout cleaned on my half bathroom floor this time, and wow. It looks like it did when we put it in back in '96. I'm really happy with the service, with the professional people they send out, and with the results. I feel like I get my money's worth. read more

I'm in the 2nd floor condo that isn't always accessible for carpet cleaners as they need an outside spigot to latch onto with their big trucks. These guys were able to go from the outside from their truck through my patio door and that worked just great. They said that they can use a machine that they bring in but you get a deeper cleaning if you are let able to have them hook up there a hose from their truck. They were very courteous and they really did their best I could tell. Plus they put some of my furniture up on styrofoam to let it dry. The price was very reasonable and affordable for me. My condo was only a one bedroom and this works out. I will definitely use them again so I can keep this place looking nice. read more

Stanley Steemer - Carpet Cleaning Near Me - San Jose, California

I used Stanley Steemer tile and grout cleaner. I have to say that it was the messiest, unprofessional,job I could imagine. Besides not getting my grout clesn,or the floors clean they pushed all the dirt to the edges ! I had to spend well over an hour cleaning the cleaned floors. Their hoses leaked all over my hardwood floors,creating another 4 hr mess for me to clean. I cannot believe these people are professional cleaners. I could have done much better! Took 4 hrs for the floors to dry ,that's how much liquid they left. Never again, would I waste money with this non clean company. Stanley Steemer make your home skeevier! read more