Let's just say this place needs a new manager that will turn things around. Looking at the reviews and my own experience here, they really need it. I've been trying to get ahold of this place to make sure my glasses are there and ready for pick up because I've had instances where I'm told they're ready and they're really not and I've seen people complain and get frustrated while I've been here. Also, I tried ordering a new frame a few weeks ago, and I was told "To be honest I wouldn't recommend ordering just the frame with us because it'll probably never get here. A lady just came in because she's been waiting 4 months for her frame and we don't know where it is." The man was being honest with me which I appreciate but I honestly think that's ridiculous. Now I had to go in, get a new exam, and order new glasses and spend 3x more than I wanted to just because I couldn't order just the frame without the fear of them never getting here. Honestly, this place isn't great at all. And I've seen it before and after Covid started. Someone please look into this and get better managers for these places and just come on... Stanton optical has a loooooot of work to do. One more thing. I got bit by something during my exam. After I walked out, my hand was itchy, and the next day the entire area was red, hard, and swollen. So apparently there's bugs/spiders in these offices to watch out for. read more

Excellent service! Salvador was friendly and beyond helpful. Stanton is my go to place for my optical needs.

This service was terrible I placed my order May 5th Still to this day no glasses (7/23/20) The staff was rude, They inform you the glasses will be ready one day you call back they are not there. All that advertising is for the birds. read more

Thanks for nothing Daniella from Stanton Optical, your standard reply is not helpful to me at all as I'm sure it's not helpful to anyone else to whom you have left the same comment on their review. Once again, worst practice ever!! read more

I came here for my daughters contact lenses.it has been over a month and I still haven't recieved them.i called multiple times and they always give me the run around and couldn't tell me why I haven't recieved them yet.I left my number twice so I could talk to their GM and I never recieved a call back. Do not come here save your money this place is terrible. read more

The staff was excellent especially the manager Luis he was very helpful and really helped me choose the perfect frames !! Tons of selection to choose from read more

There is a young lady there by the name of Karlee that is an absolute joy to work with. She understands customer service. She listens, which is an art, she also looks out for your best interest as far as how much money you're spending and how to maximize your insurance benefits. Really really appreciated her service. She needs a raise and a promotion to Manager! Seriously! read more

I would give this business a negative rating if I could. They made me wait for more than three hours for a scheduled optician appointment with no apology. The exam was performed virtually via CCTV. The "refraction technician" would not listen when I told her the correction was nowhere near being clear, telling me "it's doesn't need to be clear." When my glasses finally arrive eight days after the due date, they were entirely the wrong prescription (no surprise). The store manager had a new exam performed at no cost, but it involved another long wait. We are now several days past the due date for the corrected prescription glasses and they are still not at the store. I've asked for a full refund of my money, including the benefits paid by my vision insurance. I now need to go to another, reputable optician and start the process all over. Still no word from them regarding either the refund or the glasses. This morning I filed a complaint against Stanton Optical with the Better Business Bureau. Let's see what kind of response they are able to get! If the BBB can't get appropriate responses from these crooked thieves, my next complaint will be filed with the District Attorney. See ya in court, Stanton. Save yourself time, headaches, and disappointments. Avoid Stanton Optical! read more

Waste of time. Scheduled an appointment for my son. Was told that all I needed was his Medi-Cal card. When we showed up I was told they would not run the insurance without his SSN. Not something I have ever been asked before ANYWHERE! The receptionist even lied and said it was impossible to run insurance without it. In his 16 years, 10 with glasses, never once or needed it for his insurance. Absolute waste of time. They will lie if they just don't feel like seeing someone. Avoid at all cost!!!! read more

Ghetto af. No soap in the restroom. Definitely don't want to ever come back. The staff is sneaky and keeps details from you until you're already in the process. Blah blah blah blah blah blah blah blah blah read more

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Appointments available same day. COVID safety measures full enforced by staff and customers in the store at all times. Manager John and Associate Liz took care wonderful care of us. read more

Just ordered new glasses! Anna was awesome!!! She helped me pick cute frames. Loved the fact I didn't have to wait, and they check on you often. Thanks for getting me on the seeing road again. read more

Stanton Optical - Lots of choices and price ranges! Sorry flash wouldnt work... - Optometrists Near Me - Fresno, California

WORST place to go if you need your eye exam and prescription on the day you pay! Multiple Rude, Unprofessional, women that Need CUSTOMER SERVICE training! Isn't is against the LAW to charge me for my prescription and exam, but only give me a receipt and tell me to wait a month?!? I never received a call, or update. I had to call the 1-800 number to hear a bunch of excuses. Left a message for a Supervisor and never got a call back. Unfortunately, my Co-workers from the Business side of AT&T were treated as bad if not worse from this SAME location. They purchased glasses and never picked them up, due to POOR management and service. Don't waste your money on a place that treats you with No respect. There are plenty of Eye Doctor's that Love what they do, and love to help patients in need. They lost our business, and we are a Huge Corporation. read more

I have been waiting ever so patiently to write this review. I've only been to an optometrist twice in my life. My first time, I went to a real doctors office where you had to schedule an appointment and then pick your glasses and wait a week or so to receive them. It was a pleasant experience. Now this place is totally different from your traditional optometrist. It's like the fast food of optometry, it's like the sleazy car dealership on Blackstone Ave type of place. The main reason that brought me to this place was that they did same day eye glass prescriptions. I lost my previous pair (then found them), but I was going on vacation so I figured what the heck. I go in, have my eyes examined, pay the copay, pick out my glasses, then they hand me off to a guy in a lab coat. He's clearly NOT a doctor or a medical professional, (I would know because I am), he's a salesman. He begins going over my insurance plane with me and this is where it starts getting weird. I won't go too much into detail, but he starts saying there's a copay for this and that and this and that. He's writing numbers on the paper so fast that it seems like he knows that he's talking about. So like an idiot I agree to payment. I ask about the buy one frame get one free, which the exam technician said I qualified for. The salesman's response to that was that my insurance didn't cover a deal like that. So then what's the point of advertising a free pair? If it's free, then you're not billing the insurance for it anyway. I called my insurance because I didn't feel they billed me correctly. Insurance informed me that they DID NOT bill my insurance properly AND they added upgrades to my glasses that I never asked for. I got a refund. The manager was nice about it. Here's the kicker, when I paid for my glasses, the salesman informed me that they didn't have the lenses on hand. I would have to come back. The only reason that drove me to come here was their same day glasses. I went on vacation glassesless. They said they would call when the glasses came in. A week went by. No call. I called and they were there ready for pick up. What happened to my phone call? I go in TWICE to pick them up. They make you wait 45 minutes just to pick up your glasses. Stanton Optical can go die. Not the people. But the business. read more

First time was great here. Anything after that went downhill. The Service: POOR... timing : POOR... it's always stressful dealing with this company & today I had enough to finally say I will NO LONGER be a customer to them. What ticked me off the most is, they had told me I owed a "balance" mind you I paid advance in CASH. When I asked why I owe & what do I owe she had replied " I don't know " she showed me the glasses and they were the WRONG ONES. I had waited even longer, trying to see what the problem was and no one was responding me. They are just unorganized I want to feel happy after getting my new prescription NOT upset. read more

The worst glass I have ever had. I got this glass on June 15, and it broke by itself on July 28. I've treated it very well, never fell down. It's very comfortable to wear, but it just broke by itself , by itself. Yes it breaks by itself. It made me so mad. I went to the shop and I was told that it's over 30 days, which means I got to buy a new one. It doesn't make any sense to me. I've been wearing glasses for over 15years. This is the first time I met a pair of glass broke by itself, and I have to take the responsibility that the store should take. ______ However, the company is flexible about their policy. The manger responds very quick and give me a new pair. Good job. Thank you read more

Stanton Optical - It broke by it self. Bought it 45 days ago - Optometrists Near Me - Fresno, California

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Great service saved me a ton of money helped me out right away really grateful! Much better then the other location I went to the staff is super friendly and extremely helpful couldn't have received a better experience Lilly helped me out so much read more

I went there to get a pair of glasses after trying out contacts and not liking them. There was a long wait but the staff was friendly and got the glasses I needed. read more

Please save yourself and go literally anywhere other than here. The place is filthy, but I don't have eye insurance so I figured my affordable options were limited. My first mistake was thinking this place would even be affordable. I wouldn't mind the filth, but the term "you get what you pay for" isn't even relevant to this place. I asked for an eye exam and was not told I would be charged twice for both an eye glasses exam and a separate contact prescription. As I was looking for glasses, one of the employees asked if I needed help and I told her I wanted to do the buy one pair get one free glasses deal through Stanton and I would need a copy of my prescription to order contacts online. And she said that was doable. When I was ready to purchase my glasses, a different lady helped me. She was a manager of some sort. She basically forced me to buy contacts through Stanton even though they didn't even carry the brand I wear. She gave me a trial pair to wear and I knew immediately they weren't going to work. She told me I would have to buy at least 30 days worth of their contacts ($109) to not be charged $145 for my contact prescription even though they weren't even the right contacts for Me. At that point, I didn't even want the stupid prescription. I just wanted the glasses. I told her to just ring up the glasses and tell me how much it would be and she said it would be $1,100 not including contacts. Why advertise that you can get two pairs of glasses and an eye exam for less than $60 when that isn't the case at all? I asked her how I can get a pair of glasses without having to pay that much and she said the lowest the price could go would be over $400 for one pair of glasses and 30 days worth of contacts that I will not even be able to use. I can't post a review without giving a rating. It doesn't even deserve a one, but zero isn't an option. Please do yourself a favor and go anywhere else. read more

This was ridiculous. When I took my appointment it took almost 3 hour for a glasses exam. Now I get my email saying my glasses are ready. They tell I need to sit in my car for a minimum of 45 minutes just to pick them up. The customer service is not what I expected. Normally I leave reviews. Very tempted to leave a 1. But won't read more

Worst place ever! If I could give them a zero I would. They are so pushy. Just called for general questions and kept pushing me to make an appointment. They were the only choice at this time due to Costco optical my first choice being closed. Went in did what I had to do was informed my glasses would be done in two weeks, but surprise surprise nothing. Called the store location where I got my glasses and before I could finish my sentence was transferred to their automated order status line. That went well, NOT! Was only given two options look up by order number which was not provided to me at all, or my phone number. Tried with my phone number and 0 out of 0 orders for this number, Great! Worst experience! read more

I had the worst experience ever 10/21/17. Eye doc spent 6 mins on an eye exam. Put the thing to my face and it had dirt and makeup on it. He did not talk to me about my eyes at all. I complained to front desk staff. She said he had to hurry because they had to see a lot of people. Asked for Manager. Asked for a refund. He never asked me what I had experienced. He did not care and neither did dentist. NEVER AGAIN! NEVER! read more

This place is a fucking joke. They give you false information and then when you call their customer service and they tell you, you paid for something and then that store says oh no you don't get that information. If I paid for it I want my information. Dont go here. I should of listened to the upset guest when I was sitting there thinking this shit hole was actually going to take care of me. Ya this place is a joke. I will never do business here ever again. If you value your money dont go here. read more

Needed som sunglasses and glasses so I can see again. It was fast and not that expensive. Didn't want something to fancy since I break everything. read more

Karlie was very helpful with knowledge for their products and help us with finishing up our paperwork lots of diferente styles thnx for all the help read more

Stanton Optical - Optometrists Near Me - Fresno, California

Lacks professionalism of staff. Had an appointment but when we came in they couldn't find us on the schedule. Took us in. Took over an hour for the appointment. This is ridiculous. Already did the preliminary exam with the machine but then we wait. No one offers assistance the entire hour we were searching for glasses waiting for my hubby's appointment but staff have time to check their phones. Also, probably not a wise idea to leave computer screens in view of customer information at all of their little kiosks. The store itself reminded me of the dmv. Windows filthy, carpet a mess and the chairs in disarray. The glasses display could easily be tidied up (dust anyone?) by the employees standing around with "nothing" to do. My husband will be going back to my regular eye doctor after this. Made an appointment due to availability. So not worth it. read more

I really, really needed to get in for an appointment since my glasses are currently held together with tape and I needed a new RX anyway. I waited for almost an hour when I went to the front desk and said I wanted to cancel my appointment. She just said "okay." No apology, no asking if I was sure and giving me an update on how long until I could be seen, no asking if I wanted to reschedule. Just "okay." It didn't seem like they were very interested in getting my business and I'll most definitely be taking it someplace else. read more

Felix and John went above and beyond to help me find the perfect set of frames. So friendly!

I will never go back to Stanton optical ever again . Poor communication and not through . I ordered contact and did not receive a call or any correspondence that my contacts were ready. I had call to confirm if they were ready after 2 weeks not realizing they told it'll be ready in about a week or less . When I called she confirmed that they were ready. I would of probably never got a call or Even a email or text . I originally was going to cancel but my price went from 300 something to 170 so I decided to just keep the order . I'm just so unhappy . read more

LIAR LIAR LIAR. Three questions asked during my phone call to set an appointment. The question was the same each time ,"Do you sell Ray Ban Glasses?" Each time the man said yes. I schedule a date and time, I drive across town , I get there , guess what they don't sell?? RAY BANS! I despise dishonesty, they will lie to you to make a sale. They do not value people's time, so don't waste yours here. read more

I had an appointment and waited for 40 minutes and was never helped. I was told there were others still ahead of me after asking. The visit was a total waste of my time. read more

Soooooo expensive. Like...omg. their TV commercials are very misleading. Not a cheap business. I used a groupon ti get a discount but it still cost 250$ to get my glasses. Thry charge fee on top of fee. Anti scratch....a fee. Anti glare is another fee. Theres a fee to get higher quality glass in the lens. I still dojt know how I had a 150$ coupon and it paid for my frames....but yet my lenses still costs 250. What the heck. And they didjt even give me a case for my glasses. read more

WORST experience with these people. You stand there forever until someone finally comes and checks you in even though you can clearly see they're not busy. Then they can't find my prescription glasses. I'm standing there for 30 minutes while they try to find it. Turns out they filed it in a completely different area. Then my brother goes in for an appointment and waits OVER an hour in the waiting area just to be told "oh we see your insurance but we can't access it" and then walks away and leaves him sitting there for another 30 minutes with no one assisting him??? And you can't even call the location their number goes to an automated service and then it just sends you to customer service. Then when I ask to be transferred to the store they give me their "direct line" and it goes back to customer service. What a joke of a business read more

Had been a pleased customer since they opened in Fresno but I will no longer do business with them anymore! They have completely dropped the ball when it comes to customer service. Totally dumbfounded how they still operate with this amount of disorganization. Now my story. I went in and got my eyes checked and found some glasses that I was happy with. I was told that it would take about two weeks because I have a strong prescription. I waited and went to pick them up. I put them on and they were blurry. I tilted the glasses and saw that it became clear. I went back and told the manager who told me to see the technician. He said that my axis was way off and it was because no one measured my eyes for it when I bought the glasses. The technician told me new lenses would have to be ordered and to wait two more weeks for them. A month from when I ordered my glasses I returned and spoke to a female technician. She told me to wait while she got them. She looked and looked for my lenses. She then went to the manager and went back to looking for the lenses. The female technician then walks up to me and tells me to wait two weeks to get the lenses done because the male technician never sent the order through and come to find out he no longer worked there. Talk about failure to communicate! I waited about 1 month for the initial glasses. Waited several weeks for the axis adjusted glasses and then this girl nonchalantly says wait a few more weeks to actually now put the order in?! I waited 2 months for 1 pair of glasses! To say my experience was horrible, is me being kind! read more

Terrible service. Never go here for glasses. When I went for my eye appointment at 10:00 am I wasn't seen until 11:30. Then they couldn't make the glasses on site so had to order them. Two weeks later I came in and they could only find one pair of the glasses and that one pair had the wrong prescription so they had to send it back and have them make it again. Un..fing..believable. UPDATE: Called the number for customer service and I was on hold for 15 minutes and I said screw it, hung up and tried another day. I got through a few days ago finally and told them what Daniela said in this review response and the lady I spoke to had no clue what I was talking about. She also didn't have access to this yelp account to see what was written so I sent her screenshots. She said she was going to forward my information on to the manager who was already involved from the very beginning. One giant circle and an absolute waste of time. This place is just terrible. read more

I understand people are gonna have their bad days. But being a 1st time customer, I didn't find the ratings to be accurate. The people there were friendly, culturally diverse, and employed both men and women. From the reception, to Dr. Yan for the eye exam, to the completion of the process with Lilly; It was all quick and easy. And I called in the last minute and they had one appointment open?? And they had my lens in stock? Win win. And right before the July 4th weekend too?!! Money. You guys were awesome. read more

Stanton Optical - Optometrists Near Me - Fresno, California

Ordered 2 pairs of glasses for my child in March. Received them in late May. Had to visit the store (1.5 hours away) to have one pair remade because they made them wrong. Assured me they would mail them out to me when they were in. That was in early June. They are in, just can't get anyone to mail them. Customer service phone line is a joke. I sometimes call it while I'm at my desk and see how long I can wait. Several times, 2 hours and no one picks up. I don't think it is real. I have also emailed the store manager and customer service, no replies. If I have to drive down there again it won't be pretty. All done with Stanton Optical. I will be calling my insurance company and letting them know the vendor did not deliver what they billed them for. Update 9/10: Called the number they gave me in the response after my review. That was about two weeks ago. They assured me they were sending them out right away. Still waiting. read more

I love my new glasses. HOWEVER, I will NEVER return to this Fresno store again even after shopping here for years. First I was not contacted when my glasses came in. I only found out because I called at the end of the "no later than" date two weeks out. So I go to the store and when I arrive they send me outside to the back of the store to wait in the heat for someone to bring my glasses to me. No mirrors to see myself, to chairs to sit in, given my glasses to try on and a case for them with no adjustments made. When I got to the car I could see the glasses where totally out of adjustment so I went home and correctly them myself. They didn't even sit level on my face. Couldn't the employee see this? I WILL NEVER RETURN. I was a good customer to you for my $600 until you were paid, then I was NOTHING. That is NO way to treat your customers. You lost a good customer Stanton Optical. I hope you are happy with yourself and your COVID protocol for customer service. read more

Came in with some broken glasses on a busy day. I use my glasses on the daily so I was hoping to be in and out with some new glasses. John went the extra mile to make sure I found the perfect fit and style I wanted. Love this place! read more

I made an appt and went in today and surprised that there is no optometrist at this site. They wanted to give my daughter a exam only based on a computer and buy glasses. I told them they must be crazy and why waste my time if there is no doc. They said optometrists are only there on Thursdays. Absolutely unprofessional. Went up the road to Walmart site optometrist and walked right in np with Dr Shmorgun read more