I have been coming here for years and their service is amazing! They work with you as much as they can. During this COVID time, they are definitely taking the necessary precautions to maintain social distancing and requiring masks. read more

I just had the best experience at Stanton Optical in Fresno, CA. I haven't had my eyes checked in a few years due to moving for work. I arrived 45 minutes early and was greeted and signed in immediately. After that I was taken to each station quickly. Everything was also wiped down in front of me so I knew it was clean which is important with covid going on. Once I had my exam I was helped by Dalila to pick out frames and go over lens options. She was extremely helpful, efficient, and friendly. I will definitely be going back! read more

Went in yesterday, because due to an emergency we needed contacts ASAP. Husband and I both get exams and high pressure sales to buy way overpriced contacts, I refused, my husband (while I wasn't with him) ordered 6 months worth. I got home with my 1 set of contacts and the prescription is COMPLETELY different than what was written on my sheet. And my husband's dont work close up. Neither of us have ever had this problem, so, yeah, we both got CRAZY wrong scripts, got charged for them. We are in the process if trying to get our money back... I'm not optimistic. read more

********Think twice about Stanton Optical on Blackstone/Herndon.******** Overview: After having a few jokes made by the Optometrist about my last name, I received a pair of glass lenses that were very poorly made. When I talked to the store's General Manager, Clint Olivas, I was lied to multiple times. Trip 1 to Stanton Optical: I was made fun of by the Optometrist, I picked out my frames, and I was then told they would be ready for pick up after 5pm. (Thanks for the jokes, see you guys after 5pm) Trip 2 to Stanton Optical: Afrer 5pm, I arrived to the business to get my glasses. I waited for (15) minutes before being helped. (Approximately 5-6 employees were in the back laughing and having and great time.) After waiting for the comedy show to be over in the back, a female employee began helping me. By the tone of of voice, she seemed to be upset about something. She got my information and then began the journey of trying to find my glasses. After (15) minutes of looking for them, she asked another employee where they were and after another (10) minutes, they finally found them on the counter underneath someone's paperwork. After giving me the glasses, she said that the other pair should be done as well, since it's the same exact pair. After another (10) minutes of looking, she said that they had to order the second pair of frames and lenses because they were not in stock. I said okay, thank you and I left the business. I then really started looking at the finished lenses. I noticed that they had a wavy edge cut into the bottom of the lens where they sit on my cheek. The lenses also had already began to separate all the way across the bottom. The overall look of the lenses was TERRIBLE. I then went back into the business to talk to someone about the issue. I waited another (15) minutes and still was not helped. But I was able to observe approximately (4) other families yelling at the employees for different reasons. The reasons ranged from not being helped, to poor quality of glasses. After hearing that people were having the same issues that I was having, I decided that I wanted a refund so I could go to another Optometrist. When I went and told GM Olivas that I wanted a refund, a female manager standing next to him, told me, "we have (30) days to fix the problem." I said "I do not want the glasses, I want a refund." I was then asked by GM Olivas, "why do you want a refund as opposed to getting new lenses cut which would only take 20 minutes." I told Mr. Olivas "that after spending over $300 I expect quality work, not work that is poor. I also did not appreciate the jokes or the poor customer service." He then stated, "I have (2) days to fix this issue." (What happened to the (30) day policy?) I again told him "I would like a refund." He stated, "I can only refund you (50%) for the glasses that were already made, but I cannot refund you the other (50%) for the pair that was ordered because the order was not fully submitted yet." I then told him to "please cancel the order of the second pair since it was not submitted yet." He said "I cannot cancel an order for glasses once they have been put into the system to be ordered." (I have never heard of a business who cannot cancel an order before it's processed fully.) I then told him, "it does not make sense as to why you cannot cancel an order that has not yet been fully processed. A statement that he did not have an answer for. I then told him "I will contact the corporate office about the issue and to get my refund for the full amount I paid." ($312.) Mr. Olivas then told the female manager to give me a full refund. At this point I finally received my full refund. (Apparently if you say you'll contact the corporate office, things get done.) --------------------------------------------------------------- Call To Corporate Today: I explain the story in its entirety to Patty at the Corporate Office. She stated that "Stanton Opitcal does not have a (2) day or even a (30) day policy about anything that she knows of." She stated that they only have a (24) hour money back guarantee/customer satisfaction policy. I then asked if they have have policy about lying to customers to avoid giving refunds? She laughed and politely said, "no." To try and retain me as a customer, I was given a (20%) percent off voucher that never expires. Even though I appreciate the offer, I respectfully had to decline it. --------------------------------------------------------------- I'm not saying to not go to this business, I'm only saying to think twice before doing so. read more

Ariana was such a great help and the eye exam was fast. I would definitely recommend to others.

-The eye doctor was great and the frame fitter was awesome but the attendant checking-in appointments/taking insurance info was rude and impatient to multiple people waiting for assistance. -The selection/quality of frames is mediocre. If you're looking for designer eye glasses or sunglasses, looks somewhere else.. slim pickings. -If your prescription strength is high or glasses require additions, this company isn't any less expensive then other optical companies. read more

This is my second time here to pick up my glasses and only one person working to pass out glasses and there is a long list of people to be helped. I about ready to walk out again. I don't know how I'll get my glasses read more

Great customer service by John!!!!! Came in and got my pair of glasses 2 for $60!!!!! ALSO READY WITHIN THE HOUR!!!! Thanks so much John!

I was a little hesitant about coming here after seeing all the negative reviews but decided to go anyway. I admit, the wait time was a lot longer than I anticipated, but no more than 20 minutes each time (ringing me up and picking my glasses up). But despite the wait, I had a great experience. From the minute I walked in, the staff was quick to greet me and start the process. I got two awesome pairs for a great price + a free eye exam and the glasses were ready in little under a week (they didn't have my lens in stock). Because of the wait time, I do have to give Stanton Optical 4 out of 5 stars, but I would definitely come back in the future. Also, shout out to Lily who helped me out at the counter. She's a gem. Great customer service, such a kind person and great conversation. Her alone gets 5 stars. read more

This place is in a very busy corner. I was surprised how great the service is here. The staff is friendly and the customer service is great. I came in with no insurance and got two pairs of glasses for a relatively fair price. The rep recommended me to get insurance on my glasses and I was glad I did so. I was able to get brand new frames and lenses replaced within 2 days. That is FAST! If you walk in here you will be taken care of and be notified very quickly via their phone tracking system. If you don't have any vision insurance this place is the place to go. The prices are fair and you can get your vision checked on-site. Quality of the frames are just as good as any place you get frames from. There are plenty of staff working and prescriptions are getting filled like crazy. Store hours are open till 7PM which is good for people getting off a 9-5 job. read more

My daughter did the eye exam and glasses. The "free" eye exam wasn't free. They just took $40 off the price of her glasses. She bought 2 pair of glasses which were twice as expensive than their sign says. The prescription was wrong. They argued with us about that. They finally redid the glasses. She got them home, three days later the lenses were peeling. We brought them back to Stanton optical pinedale, where she got them. You guessed it, more arguing. They were confrontational and really rude. Accused my daughter of doing something to damage the lenses. After more than two hours of discussion, I finally offered to file a complaint with our states optical board, they fixed the glasses. A week later the lenses started peeling again. Went back to Stanton and asked for a refund. Nothing. We took her to a real eye doctor, the Stanton prescription was wrong and the glasses she got from the real eye Care center were perfect and lasted her two years. I did report them to the state and the state heard the case with many other similar cases. The ruling was that Stanton has to pay $600,000 in fines. Of course, they're appealing the ruling read more

I entered this place crying because I had floaters in my eyes and as a cancer survivor I was scared. It wasn't long before sales manager Martha. Came and sat across from me. Making me feel like a human being. Making me feel like it would just be ok. She went above and beyond to find the glasses that's would suit me best and reassure me. I'm here picking up my glasses today. Thank you Martha. It's people like you that make return customers You are an angel !! I have REcommended two people here because of. Martha read more

Yes, theoretically Stanton can produce a new pair glasses (even the 2-for-1 offer) in a very short time, and at a very low price -- BUT ONLY IF your glasses meet narrow restrictions without any upgrades or special options. Repeated misinformation by phone and at the store required me to make multiple visits before I could get my glasses. Poorly trained appointment-setters who answer the phones could not answer basic questions. And once I was in the store, I was handed off to various staff members who gave me the runaround about what they could or could not do on a quick turnaround basis. read more

Can I leave zero stars? We made an appointment for my daughter to get contact lenses under an online promotion. We got there and saw a spray bottle full of urine outside the front door but the worst was yet to come. The folks inside didn't bother checking if they took tricare and proceeded to give us a wide range of possible costs because of my daughters age. They then said they couldn't accommodate the eye exam because the doctor was only doing remote and she would need in person. So why could we schedule an eye exam on a day this business can't conduct them? I think the man who filled the spray bottle with urine would have more answers than the people who "helped" us. No apology, no attempt to reschedule, no knowledge of what was advertised by their company. Good riddance. read more

This place is absolute trash,ordered contacts and then after a month of waiting for them they claimed I ordered nothing and basically told me it was my problem not there's.Mayra is the worst,she literally didn't let Me say one word over the phone just yelling at the costumers.Awful awful service! read more

Slow customer service, waited 3 hours just to get seen, assistance manager wasn't even doing anything and didn't want to help anyone, cheap frames, they'll break with in a week, false advertising, poor selection, understaffed read more

This location is hopping busy all day long! Despite this, Genesis and the Manager were able to take the time to meet my needs individually. If you have never met someone who truly is peaceful and loves doing her job, please Genesis. She is by far the most professional, friendly, and kind person I have met. read more

I called Stanton Optical to schedule an appointment and to confirm that they took my insurance but once they have you in they change everything they told you over the phone. First off they are an out of plan provider so you can't use your entire benefit, then they tell you that the buy one get one does not apply if you use your insurance and lastly they told me that I had to buy my glasses through them because they did the exam and my insurance company would not pay for my glasses if I went somewhere else. I called my insurance provider after I paid for 1 pair of glasses only to find out everything they told me was untrue. They bait you with there add and switch everything around. Do your research first and find a reputable optometrist. read more

LONG COMPLAINT AHEAD. Dear Stanton Optical (7031 N Blackstone Ave, Fresno, CA) and Stanton Optical off Kong's canyon, let me express to you WHY I'll never be a returning customer... Never do I slander people or places publicly but this has to be addressed. I have been to BOTH your locations here in Fresno and all every time I have an issue with something different. The first time I received my prescription from you it was incorrect 2 times. Then the second time you guys forgot order my glasses in general. So I personally after a month had to reach out and remind you... then I went to get my glasses and it took you an entire hour to even acknowledge that I hadn't been helped. And TODAY, I tried your other location with hopes it would be better. I even called and made an appointment ASKING SPECIFICALLY if I would be seen at 1 and be done by 3... only to have to wait for over an hour... And when asking when I would be seen I was told closer to 3/3:30 pm.. UNACCEPTABLE! I took time out of my day and schedule only to have accomplished nothing. But not only I decided to leave... while I sat there I saw a woman with a baby in a stroller be blatantly ignored when asking where to sign in, and after the woman realized she was being ignored she called the person at the front out to only be told "do whatever you want" and the woman had to take her baby and leave because of how she was treated. And it doesn't stop there. There was another Man who got up and left as I did because of how unprofessional the experience was. Stanton Optical Reviews get it together. Hire a better team. Treat your paying costumers with the respect they deserve. Thank you for coming to my Ted talk lol read more

Tacky place, long, long wait - Bait & switch kind of place - Sign on window reads 2 pairs $69 - then you go in and wait and wait and wait on a 90 degree day with no air conditioning at all in the place, just a fan blowing around hot air, only to be quoted a rip-off price of $200 2 basic no-name/brand pairs of glasses without an exam of course! In the meantime, had to listen to some tatted up gold-chained pimp ramble on because his "shades" weren't ready on time and then got interrupted by a salesgirl who had to stop and take a call from an unhappy customer because their order was wrong! read more

I'm a skeptical person by nature so please don't take this review with a grain of salt. I'm one of those people who never leaves a review unless the service was over the top. I walked in expecting nothing and came out with a smile on my face. Sam Salgado was the gentleman who made this happen. He is very professional and down to earth. He's one of those people who you meet for the first time but feel like you have known for a long time. He has a customer centered approach. Do yourself a favor and ask for Sam right when you walk in. Definitely the best experience I've ever had an Optical establishment. I will definitely be recommending this place to my friends and family. Without a doubt I'll be back. Thank you for the wonderful experience Sam. read more

No stars! On Sept. 19th 2018, my husband and I went in for an eye exam and glasses for him, waited an hour after the exam just to get someone to order the glasses we wanted. The manager finally came and told us he was short staffed and he assisted us, after it was all done he said they'd be ready in two days. My husband waited the two days plus the weekend and went in on Monday thinking just in case they weren't ready in two days. He signed in and waited one hour and a half hour until he finally got fed up with seeing other customers show up and be assisted immediately. He looked at the sign in sheet and saw his name had been skipped and four customers had already been helped. When he asked they told him his glasses weren't ready yet! All that time waisted, and no one had the decency to let him know. Today is Sept. 26th and I called to check status the guy that answered looked up the info on the computer and I'm guessing he didn't see anything because he told me he was going to place me on hold, and then I got hung up on. This place is a joke! The employees here, don't take their job or the customers seriously. I'm on my way over there to demand my husbands glasses NOW or a refund! UPDATE 09/28/18: I got busy and couldn't go in to demand my refund or glasses, so I called today asking for the regional managers phone number and the guy didn't know, but suggested I talk with the general manager, he places me on hold to go get him, and then guess what? I get hung up on AGAIN! read more

First time getting eye contacts and glasses from here and I loved the service . Manager John was very helpful and attended me very fast and answered all my questions , they also have the best deals in Fresno !!!. I high recommend this place ,I'm definitely going to be returning . read more

Amazing service. Super quick eye exam and checkout process. Loved the manger John who hooked it up. Thank you John!

If I could give zero stars I would. I waited 2 MONTHS for my glasses after they told me it would only take 2 weeks. They told me they would contact me when my glasses were ready. Never received a call. I had to go in myself. The first time I went was a month after I was supposed to have my glasses even then they only had 1 set ready. They again told me they would contact me when my other glasses were ready. Another month went by and nothing. So I went in again and they told me the glasses weren't ready because they broke. So no one contacted me to tell me the frames I picked out broke. I spend well over 200 dollars and it was not worth it at all. They also scam you with the 2 for 59 deal. I was expecting to pay no more than 100 on glasses and paid well over that. No communication no professionalism. Save your money and go somewhere else. read more

1st visit- there was a homeless guy hanging out, carpet was dirty, no soap in bathroom. Gave feedback to manager. Doc and person who rang me up at end wereI talked to super personable and interesting. My contacts were ordered and came within a reasonable time period and were the right ones. I see better with these than had with old prescription. Got my kids eyes checked and he had a good experience. read more

Had a great experience here at the Herndon/Blackstone location in Fresno. The only thing was that when I called to ask a couple questions they pushed me to make an appointment that same day, they said their last appointment was 6:45 and when I got there I was told the dr wasn't seeing anymore patients . But I still did my eye exam on the machine without a dr and it wasn't a huge deal... it wasn't the stores fault but their call center people. Other than that great experience, large selection of glasses, and I got my glasses the next day. Staff was helpful and gave me a good discount on my 2nd pair of glasses. I will definitely return . read more

I had a face-to-face visit at Stanton Optical for my new lenses. The medical staff were accommodating. A lady named Ariana helped me during the entire process. The place is so clean and well lit. The price is very affordable as compared to the previous offices I went to. You can never go wrong. I highly recommend Stanton Optical for all your eyewear needs. read more

This review is based on 2 in person visits and one phone call after almost two years later. March, 2017 , 1st call, I booked an appointment a few days in advance for an eye exam. I arrived a few minutes early to check in. I was told to be seated and wait... two hours later I went back up to the check in area and asked how much longer as I was on a lunch break. They asked for my name and said I was not on the list. I said my appointment was two hours ago and I checked on and was told to wait. The woman explain someone else with a similar name "Haley" missed their appointment but they had nothing for Bailey. Keep in mind I booked my appointment over the phone. Haley vs Bailey happens a lot ...I explain they must have for my name wrong. I asked them to tell me the phone number on the account and they explain they can't give out that info, understandable. I asked if they can call "Haley" and see if my phone rings.... what do you know, my phone rings with Stanton caller ID. So they squeezed me on after the next two schedule appointments. I was already extremely irritated at this screw up taking so long however The eye doctor was VERY nice. I got my prescription after the exam and picked out some frames, purchased and went home. I told myself i would never go back based on that first experience. Fast forward almost 2 years, my glasses are scratched and missing a nose piece. I also wanted new frames. I called and was told my prescription had expired and I need to get re checked for a new prescription. I asked for my prescription to take else where for new glasses and they said no because it was expired. So, I went to Costco, paid $10 for my exam with insurance and picked out glasses but was denied thru insurance because it hadn't been two years and my previous prescription was still active for another month! So I go back to Stanton to get my first glasses from Stanton fixed. They did fix the nose piece which was nice but they could not take out the scratches and stated I needed to buy new lenses for $56 which is 20% discount from what I originally paid. Being that I'm waiting three weeks until I am up to be covered under insurance and will be able to get not one but 2 BETTER quality frames from Costco for $30 OUT OF POCKET. I will wait! Also, the woman who assisted my today had major attitude and snappy.. I priced check some frames compared to Costco and they are way more expensive at Stanton. Also, the customer service was really nice at Costco. read more

So this takes a lot for me to rate establishments it either has to be disgusting (one star)or absolutely amazing (five stars)so I was left with how to get a employee the recognition they deserve?I absolutely appreciate the technician (I think that's her job title)I just remember her by Mac (because my name is Max)but yes Mac is a sweetheart she took the time to explain everything to me but as for the establishment.I can honestly say I'm surprised the better business bureau has not shut them down .Again thank you Mac read more

Disgusting. Many, many days of human feces line the oddly situated entrance to this dismal store. Low prices are a bait and switch - the only 59.99 frames were Kelly green square plastic and the like. The lighting was dim and the frame selection was jumbled. AVOID at all costs. read more

This was my 3rd trip to Stanton over the last 12 months and very satisfied with the level of customer service, professionalism and attention to detail. My CSR, Lizvette, was very helpful in explaining all the options provided me as my prescription has changed dramatically in the last 9 months. She did not rush me into a decision but took the time needed to explain what they offered and to make sure I was satisfied with my decision. I understand that GOOD" glasses and frames are not cheap and appreciated the level of service I had at Stanton on Blackstone. read more

I have been to a lot of optometric stores over the years both in Fresno as well as in other cities. In all cases, the experiences I have had elsewhere has ranged from average to absolutely great. If you are looking for the lowest level of service mixed with incompetent employees and topped-off with some questionable business practices, then I highly recommend stopping by Stanton Optical. You get all of this and more. My experience was absolutely horrible. Originally, Stanton Optical opened in Fresno back in November 2010. At the time of opening, they were experiencing the growing pains of any new business. So, at that time I overlooked the challenges that ensued. However, I returned today, 4-12-11, in need of a copy of my contact lens prescription. Upon arriving, I approached the front counter and stated that "I would like a copy of my prescription." I was asked my first and last name. Then a copy of my Rx was printed. No other verification necessary. Also, I was not asked whether I would like a copy of my Rx for my glasses or for my contact lenses. So, that choice was made for me (note: I had no idea that they were on separate sheets of paper, but that's what great employee's do; they inform the customer and clarify the request.). I was handed a copy of my glasses prescription. Oh, did I mention that the Rx was unsigned. How useful is that? Luckily, I realized that this was not the Rx that I needed and that it was unsigned. So, I turned around and walked right back to the front counter. A new Rx was printed for my contact lens, however I was informed that the Dr was not onsite and would not be onsite until Thursday. If I wanted it signed, I would have to come back with the Rx. Also, the closer that I looked at the Rx, the more that I realized that the information had been changed on it. Originally, my Rx was for a Base Curve of 9.0, however it seems if you come back to Stanton Optical a couple of months later and request a copy of your Rx, then your Base Curve changes to a smaller number. How is this possible? I don't really know. In this case, my Base Curve changed to 8.5. So, please explain to me how Stanton Optical and its optometric staff could diagnose a change in the curvature of my eye without even having me come in for an appointment. Oh, wait that's impossible. That can't be explained because its really an example of irresponsible and unsafe optometric practices. Add to that, the doctor listed on the Rx did not match the doctor that I had seen when I was issued my Rx. It changed from a Female Dr to a Male Dr. A Stanton Optical employee even proceeded to argue with me claiming that I didn't know what I was talking about. Well, that is until I told that employee that I could go out to my car and retrieve the box that shows the Rx contact lenses that were dispensed. In regards to the switching of the doctors, Stanton Optical staff thought that I didn't know what I was talking about until I told them that I know the difference between a male and female doctor. The doctor that I had was female not male. So, could anything else go horribly wrong well not much more I guess. The option that I was given consisted of making an appointment with their doctor for later on in the week, so that the doctor retry writing the prescription and perform the examination. While that may work for some people, my trust in this organization, its accuracy and safety of its medical records, and the level of customer service are so severely lacking, that I cannot return as a matter of safeguarding my health, wellbeing, and sanity. I recommend that you stay far away as well. read more

Selection is horrible!!! Some display glasses are broken. Cheap eye exams .... Which is why I came here. Need to get a new prescription and replace my current lenses. Had an appointment and still took over 30 min to get seen. Really? No one was even working it feels like. My glasses are crooked and I cant get them straight! read more

I was sitting in the waiting area and observed the doctor bark out people's names and walk immediately to the side to go off to an exam room. I had to direct my friend on where to go as she did not have her contacts in (as directed). He didn't smile or look up, no greeting. I would not return to this location because of this experience. I have a feeling after reading my review his next patient was greeting with a huge smile and eye contact! I did receive an apologetic email from the business after my review, as well as a response from the doctor, who was not so open to my comments. This review is based COMPLETELY on MY experience at this business and does not violate any terms of service. read more

They lured me in with the promise of a quick turnaround and low prices, but I've received neither. I have had nothing with trouble with Stanton Optical. No one seems to know what's going on and they are completely disorganized. I have phoned in to make sure my glasses were ready, only to drive down to find out they weren't ready (after taking half an hour to try to find them)... TWICE Also, even with their "buy one get one free" "deal," but I still paid nearly $400 for one pair of regular glasses and one pair of polarized sunglasses. All in all, a horrible experience and I CERTAINLY recommend against giving them any more business. read more

Been coming to this stanton for years and every time I come in the employees are friendly and helpful. Their attention to detail in your needs is great. Today I picked up my 8th pair of glasses and the customer service is still exceptional and outstanding. I will continue to shop for my glasses and eye exams here. read more

My wife and I had an amazing experience here at Stanton optical. The staff was very friendly from the start and super helpful. We had no problems getting what we wanted and they even helped us out with a great discount ! Place is very clean and professional. --I do recommend to schedule an appointment for an eye exam. There new management is working tremendously BTW. A special thanks to Anna and manager Julian for the blessings they gave us. read more

A little frustrating when you first walk in only bc there are multiple places to check in and it's not clear what your checking in for. Had to ask a couple of people for help who then had to ask other. Sat in a section for almost 30 minutes to find out i was in the wrong section. Finally was helped by Mitsi, who was absolutely a joy. Very sweet, knowledgeable and patient. read more

I decided to go from glasses to contacts, so I made an appointment at Stanton. The entire procedure from start to finish was very unprofessional. I wish I would have looked to Yelp before I decided to go there. Because of my agonizing experience, I decided to see if there were any other negative reviews or if It just happened to me. I see that I am not the only one that has had a bad experience at this place. First of all, the doctors (?) are very unprofessional, impolite, arogant.... I have had to return to have the perscription tweeked 5 times... and it still isn't great. Actually, on my last visit I told them what I thought it should be... and it was the best outcome of all 5. I saw a different Dr. each time I went.... and I really don't know if they are rejects and work for a low wage or what.... something is definitly not right with any of the 3 I saw. The second Dr. I saw bad mouthed the first Dr. for giving me the contacts and RX that he did.... but the ones he gave me were the worst of all. I wore them out and met some friends for dinner... when I left the restaurant it was dark and all the lights looked like maybe I had been slipped some LSD or something.... I had to pull over and take them out. When I purchased the contacts from Stanton, they assured me that they were comparable in price to anything I would find online. When I got home I checked and found that they actually were charging me 60% more than what I could get them for online. I warn anyone thinking of going to this place.... it is worth it to pay a little bit more and receive professional service.... Every time I went there their computers were not working.... and the last time I went and they told me that they weren't working - I said they have not been working each of the 5 times I've been here! GO SOMEWHERE ELSE!!!!!!!!!!!!!!!!!!!!!!!!!!!1 read more