I have had numerous experience over the past few years with Stanton Optical, at first they were very positive. The past 2 years have been nothing short of a nightmare. I went in a few months back for new glasses and an eye exam. Never have I had a problem during my eye exam, the doctors are very professional and efficient. I seem to always have issues when picking out glasses or ordering contact lenses. I picked out my glasses and was excited to get them a few days later. Upon pickup the associate just handed me the bad and asked if I wanted cases. He rushed me and sent me on my way. When I returned home, I tried on 1/2 pairs and noticed that one lens was not even prescription. I returned the next morning and a young lady assisted me and had the lab fix the lens with a short wait... I was glad to get the glasses fixed, but no apology, I was more like an inconvenience.. not a great experience. A few weeks later I decided I would give them the opportunity to order contact lenses since my prescription was on file. I ordered a 6 month supply, and was told they would be in within a few days. A few days passed and I received a voicemail saying my lenses were available for pickup.. yay! Well not really... when I went in to pickup, I was taken to the eye dr section and a young lady was given the task of grabbing my lenses. She could not find them.. said they were not here and that she did not call me.. they were still on order..ok that makes no sense.. they were there... they could just not find them and had to come up with an excuse.. wouldn't your system tell you if the lenses had come in or not? She did not check.. After 3 weeks of no communication I decided to just go in and check again. A woman again walked me back to the same girl, I looked at her and asked if my lenses ever came in.... she looked agitated by my presence and went to the back and pulled them out... what really upset me was when she looked at me and said I called you... and smiled... SHE DID NOT CALL. She just wanted to provide the worst service she could. I was pissed, but just took my contacts and left. $160 waste of time and a headache for 6 months worth of lenses. I am done with Stanton. I have sent numerous friends and family to this location over the years and now they have heard about my experience, and will not be returning, nor will I. This establishment is poorly managed. I will take my money elsewhere. Good luck if you give them a try. UPDATE 12/11... Stanton posted a comment to my account a week ago... I responded the same day and have not heard a thing! Don't let them fool you.. they obviously don't care about their customers. read more

Over a year after my initial experience, I had to return to renew my contact lens prescription. This past January, 2020 when I re-eaged Stanton all touchpoint were very good. The phone scheduling went smoothly. My appointment in the office started on time. The optometrist offered some alternatives to me of which I was not aware, to better and more affordable contact lenses for my multi-focal needs. Well done. read more

We were hesitant to come here because of the poor reviews, but decided to give it a chance. Alex R. was amazing. My fiance hasn't been in a pair of glasses for quite some time, and it was already difficult to get him there. Alex was attentive and answered our many questions. Little things like getting us a tray to put the glasses on so we wouldn't have to carry them around was very much appreciated. He was not trying to up sale any products... it was a great experience. If you are uncertain like we were, ask for Alex R and you will not be disappointed. read more

Stanton at the Roseville Galleria location, manager is Trish. Worst customer service and unqualified technicians. The reason I chose Stanton was because they are open late and on weekends. I walked in and let them know that I needed new glasses, the girl handed me a box and said go pick your frame...really....5000 pairs of glasses and she couldn't even help. Next, I had the exam, the Dr seemed competent, but wait there's more! My insurance covered a portion and I paid cash for the rest, $85. I came back to pick up my frames and wow they were so far off with the prescription. They made me feel like I was wrong and they had it right....after waiting for another 30 on how they will rectify this they said they would fix them, but the machine is broken and to come back next week. No apologies, nothing, clearly I was an inconvenience. So I go back a week later, patiently wait for 30 minutes while they looked for my glasses, and they are still way off and blurry. They told me they could try to adjust them again but the machine is currently broken AGAIN! So, I come back a week later, not surprised, but they are still not the correct prescription. They told me that the Dr who checked my eyes was not really experienced and they would schedule me another exam free of charge with a different Dr. Free of charge?? I frickin hope so. What Morans! So I come back a week later, the Dr knew it was a re-check so he kinda had an attitude and was a little defensive. He agreed that the first Doctor was really off with his prescription. At this point I'm irritated because of the time I have wasted but hopeful that this time they would get it right. Wishful thinking, the glasses were still jacked up and blurry. The kid said take them home and wear them for a week. I did. I felt like I was totally drunk when I put them on, would probably even get pulled over for drunk driving.... Seriously. I had enough and just wanted my money back and take my business elsewhere. I called them the following morning and the girl said Trish the manger is at the DMV but Trish said come in after work and she will do the return. I go after work and the worker said Trish is still at the DMV.... Really... For 9 hours???? She said leave the glasses and she will credit your MasterCard . I asked for proof of the return and she refused and said don't worry it's all on the computer. Low and behold after multiple calls still no refund. I called today and some idiot said that was not his area and hung up. I called back and a different girl answered, at this time I was pissed. I explained to her my situation and all she could say is "I'm new, I know nothing" Clearly they hire people who know nothing. They make them wear lab coats to look experienced when they are clueless. Really, it boils down to management, and Trish, sucks as a manager. Worst customer service. Avoid at all Costs. Waste of time and Money. The Staff has no customer service experience. I will never recommend Stanton. I'm in the process of filing a complaint with the corporate office. 10/30/2016- Update, Yes, it has been less than 24 hours since my post and already have had yet another bad experience. So, I called this morning at 9am to speak to Trish(manager) about why I have not received credit yet in my bank account, its already been 2 weeks. The NEW girl, who knew nothing, said I will have her call you back. I told her I didnt want to speak to Manager, just leave me a voice maillet me know when I will get my money back. What an attitude she had, Holy Moly, who would hire someone like that? Like I said it trickles down from the top. Horrible management = horrible employees. Gotta love YELP! This is my first post....it clearly gets the message out. The NEW girl at Stanton already read what I posted minutes after it hit the internet. My bad for not reading the other reviews before I walked in their doors. read more

Anthony was a great help! They did everything to make sure I was completely satisfied with my new glasses and you really can't beat there prices, if your thinking about going here, just do it! :) read more

I went to Stanton and by the time they were done with the price for my two pairs of glasses it was over $300 dollars. After arguing with them telling them the ad said $79 dollars for two pairs and I was nit paying that much. He then reduced it to $180 dollars. I will never go there again they truly tried to scam me. read more

Went online to www.ContactLensKing.com and got the "Same Contacts" for 50% off! Here is why... I place my order with Stanton Optical and was told that when the contacts arrive I will be notified the contacts have arrived and have been sitting for over 2 weeks at their store and no call or text message have been received. When I called customer service they also verified that no order has been placed. I then went to the office and they told me that they had my contacts for over 2 weeks. On top of all that, when I was checking my contacts out and notified me that I was under charged by $9.30. they told me that the computer gave you too large of a discount and needed me to come up with the difference. I hope I never have to come back to them again. Experience was awful. Went online to www.ContactLensKing.com and got the "Same Contacts" for 50% off! read more

Very limited knowledge of Children's frames and sizes in general. Staff seem completely overwhelmed and under staffed. If you expect quick and competent service I would look elsewhere. read more

The store "head" manager is super disrespectful and condescending. This place is dishonest & they do not keep their promises. I've had 2 bad experiences here this past week alone. I am very disappointed on how unprofessional the store manager Javier treated me as a customer. I have never received bad customer service like this before and if I could put zero stars, I would! I came here to order back up glasses and take my eye contact exam here since last year I paid extra for this package deal they had going on that would include a second eye exam. However, my prescription did not nearly match my month old glasses prescription that I got elsewhere, it was a way stronger prescription and completely wrong. I don't know if this happened because the doctor was not physically there, but on the tv screen, not sure how accurate that can be. With that being said, I came back the same day and the manager told me to come back Monday and she would cancel my eye contact order and refund me. I came back on Monday, and spoke to the store manager Javier instead of her. Unfortunately, Javier is VERY RUDE and extremely condescending. He was helping me with my order and bill that I was not happy about but I still remained respectful and he kept telling me that I don't understand at least 3 times. He wanted to refund me a different amount that was less than what was originally told to me by the previous manager. He continued to belittle my intelligence by saying "okay let me explain it to you again..." very rudely. When I understood him in the first place. He also admitted that he was annoyed with me and this situation, (this is not good customer service and very unprofessional) even though I was being respectful and nice the entire time. I also mentioned that the other optometrist place I went to I was paying a reasonable price and was being overcharged here and that I felt like they are working on commission because they are persistent on adding extra fees and "deals" on your bill and he responded with, "Then why didn't you go to the other place?" with so much attitude and unprofessionalism. Again, I had already explained to him why I came back here, because of a previous package deal I paid extra for last year. It is not my fault that I had bad experiences here and was told by the other manager that she would refund me my eye contact order without a problem, but Javier did not understand or sympathize and was persistent to do it his way. He could have dealt with this with a better approach without the condescending attitude and belittling me. And because he couldn't handle his own frustration, he had to tell me that they lowered my bill because "I couldn't afford it." When he said that to me it was very degrading and uncalled for. This was never about what I couldn't afford, I was not happy with my experience with the persistency of adding on extras, let alone receiving a wrong prescription, and also the managers not being true to their word or being professional. I was frustrated with how I was being treated here and I ended up canceling my glasses and eye contact order all together for a full refund after this awful experience. And he hit me back with a "good because I don't want to deal with this anymore." I was extremely shocked with the unprofessionalism I witnessed here. I couldn't believe how badly I was being treated by the store manager and I kept thinking to myself, is he being serious? I had to bite my tongue the whole time and I even apologized, when I shouldn't have. I was being nice and respectful to the very end and even told him to have a good day. I tried to give this place a second chance, but the store manager made my experience here even worse and I will not be coming back here anymore. The Roseville location should really take a look at these bad reviews and reevaluate their employers because this was shocking and truly the worst experience I ever had, especially with the manager Javier and the other female manager who did not keep her promise and avoided talking to me. Nadia, the sales person was also very persistent on making sure I would add more things and act like I was getting a deal. My original bill was $800, and I didn't understand what I was paying for? And then it drops down to $700.. to $600.. to $400. And when I came back to cancel my eye contacts she said I still had to pay for my eye contact exam and can't have it for free. It almost seemed like she thought she hooked me up with a free eye exam? I don't know why she said that to me, but this was all wrong. Like I explained before, I originally paid a package last year that included a second eye exam. The female manager confirmed it. Nadia also told me she will add a frame loyalty club on my bill too and it was "free." Nope she charged me. Very dishonest. read more

My friend and I booked appointments last minute. The staff was extremely accommodating and we were able to be seen and order glasses. Patrina was a shining star! She gave us helpful opinions when asked, she was also super friendly and genuine. I would already go back or refer friends but with Patrina's customer service I want to go back specifically to her! Thank you so much for everything Patrina! read more

Went to Stanton Optical today to see if they could fix my prescription sunglasses. Jordan was awesome! He helped me to find a replacement frame and repaired them right on the spot. That's exactly what I was hoping for when I went to Stanton Optical since these were my only pair of prescription sunglasses. Thanks Jordan for working with me & the great customer service! Also, when I had to renew my prescription for my progressive bifocals but I wanted a certain frame, Javier went above & beyond to locate and order my frames even when they no longer carried them in the store. Thank you, Javier! I've been extremely pleased with Stanton Optical in purchasing all my optical needs including my contact lenses, too! read more

Will not hold up return policy, do not go here. You will be pressured to buy glasses and the "Brand Manager" Javier will not uphold the company's return policy and be very rude, lie about how how insurance works with a return and try to swindle you out of your money. He tried stating that because the prescription was used to buy glasses somewhere else that we could not return the glasses purchased at the location. read more

Buckle up because you're in for a ride with this review. I went in for an eye exam and immediately following the exam, I was told to pick out frames. I didn't even have a prescription yet. I picked out 2 frames, then I was told they're too cheap and I need to go find a more expensive pair because my insurance would cover more than what I had picked out. I was escorted over to their expensive frames area and pressured into quickly picking a pair of frames, so I ended up picking out a pair I didn't even like because the doctor helping me out made me feel like I was taking up her time and just wanted me to pick something. I reluctantly ordered the frames and went on my way. As soon as I got home, I called the customer service line to tell them to not go forward with making the glasses because I didn't like them and didn't want anyone to waste their time making them and I was told that they can't just not make them because I had already paid for them. I hung up and proceeded to wait two weeks until they were ready to pick up at the store. 16 days go by and my glasses are ready to be picked up. At this point, I had already taken my prescription and ordered glasses elsewhere, so I did not need these glasses or any glasses whatsoever and I just wanted a refund. A very kind, angel from Heaven greeted my wife and I inside and I explained the situation with not liking the frames and she was completely understanding and agreed that I was under no obligation to order glasses the day of my exam and that it's absurd that I was pressured into purchasing anything. She let the manager, Javier, know of the situation and she told us he'd be with us shortly. After at least 20 minutes, Javier finally approaches us and I explain the situation to him and he blatantly lies and says that he can't issue a refund because I took my prescription from Stanton Optical and used it to purchase glasses elsewhere. He proceeds to tell me he can restyle them and I insist that I don't need glasses and I have glasses already. I just need a refund. He continues to say he can't do that even though their return policy states that they can either restyle or refund and I was not interested in a restyle. After continually lying, he spiced up the conversation by asking my wife if she was my mother. Then after my wife and I argued with him for 10 minutes about the company's policy and what it states on their website, he finally decides to uphold the policy and issues the refund. This experience couldn't have been worse. Javier is unprofessional, deceitful, conniving, and rude. Most of this location's negative reviews pertain to his unprofessionalism. If you're seeking an amazing experience, please go across the street to LensCrafters in the galleria because they won't try to screw you over like this place. read more

Today I went to go pick up glasses I ordered. The first pair fit like a glove and the prescription was perfect. The second pair however didn't fit the same way. During the hunt for frames I didn't take into account how they felt on, mainly just how they looked. So after a hour of leaving with them on I went back. When I came in the store manager (nick) who had helped me the first time was with another guest and the other lady in front was as well. I stood for maybe ten seconds before the guy in the back (Macaleb Gonzales) came out and immediately greeted me and asked me how he could help. I explained to him my concerns and disappointment with the second pair of glasses I received (different frames). He spent maybe a minute adjusting it to fit my head and just like that they fit. But after a few seconds I noticed dizziness and a different sight picture while moving my head back and forth that my other pair of glasses(same prescription) did not do. After some measurements he found that my glasses were not lined up with the optical center and there was no way to remedy it because of how it sat on my face. I was bummed out to say the least. Macaleb then told me I could look for another frame or sale price or less! Such a relief. After a ten minutes of hunting around for a frame that looked nice AND fit the way I needed to I didn't find a thing. But then here comes Macaleb out of the woodworks with a tray of glasses he believes I would like based on the first pair that was perfect and bam.. he nailed it. I haven't had this great of an experience during covid times and I had to give this store a shout out for the amazing and GENUINE service that was provided to me. There are names I didn't receive from a few ladies at this location that helped me with the exam and etc. Thank you Macaleb and everyone else for helping me see clearly again! read more

DON'T EXPECT A FAIR SHAKE HERE I should have read the Yelp reviews first. I am 100% dissatisfied and will never return to this store. Bought a groupon (paid $30 for $200 worth). Did the eye exam and paid out of pocket an additional $45 in cash which I never got a receipt for. But I did get the prescription and will figure out where to buy my glasses after I file a complaint with groupon and get my money back. So I go to choose frames etc., and the only pair that I liked happened to be the most expensive pair in the store. Figures. And it turns out the doctor prescribed the most expensive lens setup too. Coincidence or is that the business model? Side note: this place charges per lens, not per pair of lenses. Now I'm no expert in eyeglass sales or manufacturing but any time I have ever purchased glasses for myself or any family member, the price was always for a pair of lenses. Something very fishy going on here. So now the sales lady is pushing numbers on me and doing a typical upsell...which i pointed out to her in an effort to halt that process and I had to make it clear half a dozen times that I wanted a price for one pair of glasses, not two. In fairness I opened that door (2 pairs pricing) and once I saw how crazy the money was I closed it repeatedly. Turns out that after a $200 groupon discount they still wanted $300 more for my glasses. But they use fuzzy math and that number kept changing. At one point they wanted $644 for two pairs. But somehow this one pair was $500 before my groupon? They may not know it, but I can add pretty good. So I made them start over and I wrote as she talked. My math (I aced calculus by the way) showed a balance of about $150 plus tax. They wanted $300. So in essence, they use the fuzzy math to offset the groupon as much as possible, essentially making it useless and worthless. About the time the sales person and I had come to odds, she decides to call in a manager after she says "you've never bought glasses before". Now I'm angry. I may be no expert, but I'm not a moron either and to try and make me feel stupid is pretty much the lowest level of aggressive sales tactic I have ever witnessed. If one of my employees said that to one of my customers, that employee would find himself unemployed in an instant. Apparently here, that behavior is tolerated. Trust me when I say this: there will be a letter written to a corporate office outlining these details. So I basically told the manager that I don't mind paying for a product but I just don't want it stuck in my ass and walked out before I lost my temper and made a scene in the store. Note to Stanton Optical: I will never alter this review as long as you treat me and other customers this way. You earned a shot at my business by offering a groupon that I believed would be a valuable asset. Instead you left a nasty rate in my mouth and a desire to punish your business for your business ethics...or lack thereof by basically devaluing the groupon you produced. read more

My wife and I went into Stanton Optical after her glasses broke and the store had an ad in the Sacramento Bee the same day. The ad shouted "One Hour Service!" and my wife either needed her glasses fixed or a new pair by the next weekend, when she was traveling to visit family. Since it was a Sunday we did not expect one hour service but we did think we would have the glasses within a day. We were told that the broken frames could not be fixed and my wife needed an eye exam before she could get new glasses. Luckily, the optometrist was on duty. My wife sat patiently for three hours before she was finally examined and then she completed the order for two pairs (buys one set of frames, get another free). She was told she would be called when the glasses were ready. Four days later my wife was called; one pair could be picked up but the other pair was inadvertently sent to Indiana (or some other far-away state) for a coating she did not request. She was told there would be no charge for the coating but it was impossible to get the glasses shipped back before she left on her trip. She was told to call the store upon her return to see if the glasses were available. I called the store and spoke to the manager, Nikki Gosal, who apologized profusely. She asked what I wanted and I suggested a small credit as compensation for the delay. Nikki told me that the store did not give credits but she would indicate on my wife's file that she should get another pair of glasses (with the same coatings) for free. I told Nikki this was overly generous and I didn't think it was necessary since my wife just purchased two pair. She said the free pair was transferable if we had any family members who needed new glasses. I checked online and discovered that there are no Stanton Optical stores within 250 miles of any of our family members. I had Lasik surgery and don't need glasses and my wife now has two new pair and one emergency pair. The offer was basically worthless to us. Seven days later (11 days after the purchase) my wife called and was told that the glasses were not available yet and she should call back in five more days. Six days later (17 days after the purchase) she called and was told the glasses had arrived the night before. When we picked up the glasses we spoke with the Assistant Manager, Scott Lutz, and explained the errors and delays. We again requested a credit and he said that the "corporate system" did not permit it. He started saying that it would be a "huge inconvenience" for him to contact the corporate office and he ranted about how credits went through the payroll office (he must have meant accounts payable but either way it was of no consequence to me). He did not seem to care about our inconvenience and did not intend to remedy the problem. He referred to the offer of a free pair of glasses that had previously been conveyed by Nikki, the manager. I told him we were dissatisfied customers and he seemed completely indifferent and his attention shifted to another customer who walked into the store. Stanton Optical has absolutely no concept of customer service and made little attempt to satisfy us. I strongly recommend that consumers consider other options when purchasing glasses. read more

Horrible. First of all... don't market "deals" and then charge triple that because the frames don't fit the deal or there's a bunch of add on's (you're lying to people) Second.. went to pick our frames for my brother and the total came out to 236$ and we paid full in cash and we got told the glasses will take 7-10 business days to make because their machine was broken... 15 days later they are still not ready!!! They are quick to take your money but very slow to deliver. Oh and don't even get me started on trying to call them.. you'll get put on hold for hours. HORRIBLE!!! Spend your money elsewhere. read more

I purchased two pairs of glasses here recently and my experience was less than stellar. First, I want to put out a warning for everyone who thinks about coming here: DO NOT BE FOOLED BY THE PRICE ON THE FRAMES! You have to pay for the price of the frames + the lenses. This adds up really quickly and you will be thrown for a loop when you hear your total. I went to pick out my frames on a Saturday, paid for them and after thinking about it for awhile, I decided to cancel my order. THEY DO HAVE A 24 HOUR CANCELLATION PERIOD. However, they are closed on Sundays, so I would suggest sending in an email and calling on Monday just to cover your ass. After talking to the staff, they informed me they could possibly reduce the price of my glasses. I went through with my order and was told I would receive a credit on my account. After tons and tons of checking back in and pestering, I finally received the credit I was promised. They called me once my glasses were ready. I was expecting to be fitted, have them sit with me to make sure they weren't blurry...NOPE. They basically just hand you the glasses and that's it. I do like my glasses, however, I'm not impressed with Stanton Optical for the price. read more

If you are on a budget and need a deal, then this place has less potential than walmart. Really cheap frames, and aloof sales associates. Costco accepts insurance. read more

This place really is as bad as the reviews say, so beware! My wife went here because she wasn't on my insurance yet and we thought we'd get a deal, that's wasn't so. The buy 1 get 1 free deal is no deal because they overcharge for one pair ($310!) so it ends up being the same price as buying 2 pairs most places but with horrible service to add salt to the wound. We got them down on price but I was ready to walk out at that price. They aren't nice glasses that they charge $310 for either, they're $90 glasses and that's generous. After the exorbitant charges for everything, they are so unorganized they don't even know if you've picked up a pair of glasses (maybe beneficial if you get another free pair ;). They quoted a window for the glasses to be ready (2nd pair) and they didn't make that window now it's gone up over a week. Needless to say can't wait until my wife gets on my insurance because almost every other optical place out there is far superior. read more

This place is a Joke!!!! Wish I could give a negative as a review. Let's just says we should have read these Yelp reviews before being ropped in about 2 months ago and still waiting. From incompetent staff, to losing my glasses and giving me someone else's pair, to one excuse after another for the hold up, today I said to refund our money. If you need glasses to actually see with DONT GO HERE!!!! read more

HORRIBLE SCAM!!! BEWARE!!!!!!! The buy one get one free deal is NOT what it seems. Also I payed $45 for the exam (which is supposed to be free with the buy one get one deal) and when I left the lady told me the $45 wasn't going towards my glasses (which she told me would in the first place). Wtf? The things they do and say just don't make sense. And yes, I would love to speak with a manager. I will be calling. JUST WANT TO WARN EVERYONE, TAKE YOUR MONEY SOMEWHERE ELSE read more

I feel compelled to adjust my former 5-star review. The adjustment has nothing to do with customer service, which was stellar. My concern is that I could not see out of the glasses that were made for me, and that I ended up getting a refund. HERE IS MY MAJOR CONCERN: If a child has to get glasses, they may not know that their glasses are not the correct prescription. PLEASE NOTE: There is an ongoing issue at Stanton with getting prescriptions right. This is something that I learned this after I purchased glasses that I could not use. Many children are getting their first prescription correction and they will be encouraged to wear their glasses, and "try to get used to them." They would never know their prescription is incorrect. I do want to emphasize that the customer service that I received was wonderful. The manager, assistant manager, and Austin (the frame specialist) were professional and accommodating. I am not trying to ruin business, but please keep this review in mind, and diligently do research first, if your child needs glasses. read more

Visited Stanton Optical (Galleria Blvd, Roseville, CA) for the first time, last week. Within 50 minutes I picked out frames and chose lenses. I'm super picky about eye glasses and Alex was amazing! Alex patiently and enthusiastically assisted me with several "do you like these better or these!" He also called my insurance and helped me clarify my benefit plan. Not only do I recommend Stanton Optical to others, I'll definitely go back there again myself read more

Went in yesterday for my first contacts exam, I explain to Anthony it was my first time ever doing this never worn any type of contacts and he was super helpful on how I can put them on and take them off. I was really nervous but Anthony is really great and made me feel comfortable. Definitely recommend this place. Thank you Anthony! read more

Be prepared to haggle prices like you're at a car dealership. For the buy one get one free, sure that can be a great deal if you are purchasing both as the few nice brand names that they might carry, but for the most part they have a lot of cheap frames you would see on sites like zenni and they are only charging about $15-$30 per frame on that site. They try and get you with the lenses. My expensive optometrist in Roseville charges $90 for both lenses (so $45 per lens) on a pair of frames and walmart charges $38 ( $19 per lens) where stanton charges $70 per lens so a whopping $140 for the lenses on ONE pair of glasses, not including the frames or scratch coating, warranty, or anything else you would like to add on. That being said, they can work with you on prices, but like I said, be prepared to haggle. It had nothing to do with the sales consultants there, they were nice, it just had everything to do with their business model and how that company is ran. Every time I go in there, there are totally new and different employees, which means a pretty high turnover rate, which in turn makes me think the company can't be too great to work for. After a year's of going in and out and dealing with the bs, I wish I hadn't bought glasses there in the first place. I only kept going back bc I had a warranty and they kept breaking so I at least wanted to take advantage of the warranty I purchased, but I'm done with them. If my glasses break again I'm going to start somewhere new. read more

NEVER GO THERE!! That's my only comment about the store!! Don't be fooled by anything they say to you!! Whatever they promise to do... Just don't trust it!! I was at the store last Friday trying to pick a pair of glasses for my three year old son, selection was easy, they have plenty of frames to choose from. I figured, you can't beat their BUY ONE GET ONE FREE deal, right? I waited more than 40 minutes before someone in the store can help me out. Then, trying to enter the sale and place a purchase order took them an hour and a half to figure out and to be honest, I am not even sure if it was entered properly! I was really clear to the staff member I have very limited time, so if they can do it as quickly and as efficiently as possible. But, all I was told is, it won't take long...!! Finally, I thought that's the end of my painful waiting period, and I was told my son's glasses will be ready on Monday, and I will get a call personally to ensure timely delivery. On Monday, I waited. I have not heard from this place. I called three times, and was left on hold for more than half an hour to an hour each time I called, and then after giving them the same information, I was told I will get a call back shortly regarding the status of our glasses. But, of course, no calls from them. Each time I called, even the call was answered by the same person, they pretend they don't know my information, and will start checking for me.......... I will never go back to this place. read more

Super quick and easy process! I was helped by Nadia who was wonderful. She was able to guide me through everything and answer any questions I had. As well as being kind and patient! Over all a great experience with wonderful customer service! read more

Worst place to go! Do not go here!! Waited 4 weeks with many calls and phone holds while trying to get my trial contacts. Still have not got my trial contacts. Worst place for customer service.. they will put you on hold for very long periods of time and you have to hang up and call back read more

Marcelo O. Comment from Marcelo O. of Stanton Optical Business Manager 5/6/2019 Hello Linda, We are terribly sorry to know that you had such an inconvenience in this location, we would like to better assist you with this matter and provide you with the information you need. Please send us an email to customerservice@stantono... with subject line Yelp Review. Read less. This was in response to my 4/30/19 honest review. On 5/6/19 @8:23pm I sent an email to cusromerservice@stantonoptical. Today is 5/9/19 5:53pm and I have not heard a word back on my refund of $621.35. That 69 hours ! The response to a bad review is for the consumers reading the Yelp reviews and get the impression that Stanton Optical wants to correct the problem. It's just a ploy tricking the consumers they are trying to resolve the issues. In case you missed my review. 04/30/2019 I lost my Prescription eyeglasses on Wednesday 04/24/19 early evening. I didn't realize it until Thursday morning when it came time to read and watch TV. I searched my purse, my car, my bedroom, living room, the house and realized I could have left them at the places I had been the prior evening. I put telephone calls into those locations. l explained my dilemma and left my telephone number in the event someone turned my eyeglasses in. Friday 04/26/19 still no calls regarding my eyeglasses. I can't drive without my eyeglasses at night, nor can I read, so I decided since Stanton Optical has this constant commercial advertising 2 pair of eyeglasses for $59.99 with an eye exam I decided it would be within my budget. I scheduled an appointment for Friday 04/26/19 @ 12:15pm. Eye exam was very quick then I roamed through the store looking for frames. I couldn't see the prices since my eyeglasses were lost. Bottom Line I found 2 pair that were cute and comfortable and sat down with Nadia Reihahi for the up sell. My bill ended up $621.35 without hardly any upgrades. I was told by Nadia Reihahi I would get my new eyeglasses in 10 days. In early evening I received a call telling me someone had turned in my eyeglasses. I was ecstatic, and went to pick them up. On Saturday 04/27/19 I arrived at 09:35am at Stanton Optical to cancel my order. I waited nearly an hour as there was a very short staff. I spoke with Thomas the assistant manager explaining the reason for my cancellation. He stated his manager Kent Sayre had Genentech out ill all week. He made a telephone call to him and came out of the Optical Lab stating he was only the assistant manager and I would have to come back on Monday 04/29/19 as he was the only one with authority to give a refund of that amount. I requested Thomas cancel my order as the prescription has not yet been started. It was only 20 hours and 14 minutes since my order and nobody was working all Friday night to start my order. Thomas stated he was only the assistant manager and could not do a refund of that large amount, or cancel my order. He stated that I'll I needed to come back Monday 04/29/19 to cancel my order and get my refund through the manager Kent Sayre. I left with the opinion that Stanton Optical was very unprofessional, but still believed I would get my $621.35 refund. I came back Monday 04/29/19 at 09:33am. The man I spoke with was as he stated the new Lab Manager, and this was only his 4th day and didn't know how to do a refund. I asked him to go into my account and cancel the order before it went into production. He was unable to help me as well and stated that Javier was the manager coming in a little later. He took a photo of my receipt with his mobile telephone assuring me Javier would call me as soon as he got in. I waited for Javier's call until 06:02 pm and called him myself. Javier stated he had been extremely busy all day but knew who I was. He then stated "no refund as there is nothing wrong with the eyeglasses". I stated "The eyeglasses are not even in production so I want a refund. Javier then stated "I cannot refund because they are a medical device". I responded "They are not yet in production, so they have not become a medical device" He said the same things over and over and completely blew me off. I asked for his Managers name and telephone number. His response was "I don't have one right now" I then became completely insulted as Javier was now treating me with complete total disrespect. I demand a cancellation and refund. He stated no refund on medical devices and there is nothing wrong with the glasses. He was obviously ignoring me and blowing me off. Upon hanging up I went on to the Better Business Bureau website to discover there are 305 complaints against Stanton Optical to date in the past 3 years. I will be taking appropriate steps tomorrow calling my bank and making a small claims court filing. Whichever one comes in with the refund 1st, I'll cancel the later. read more

Had an amazing experience today! Thanks Nick Smith! Not only did he work out an amazing plan for my mother's Glasses he made sure we got an outstanding deal! We are truly grateful and will be bringing the rest of our family. Ask for Nick he definitely went out of his way for us! read more

So much money behind marketing... not much in employee training, etiquette nor attention to detail. Went in for an eye exam as a walk in and was not impressed. The staff was just ok but the eye doctor was borderline inappropriate with his political talk and touchy freely demeanor. I couldn't get out of his room fast enough. After completing my exam, he indicated that I should be a higher power prescription even though I was comfortable wearing the power I've had for over a year. Once I got my contact lens order done, they told me it would 7 days to be received which was great because I was on my last pair. Flash forward 3 weeks, no contact and no contacts. I walked in again because the I feel like they try to upsell me even when I call. When I arrived, I Was told that they had no idea why my prescription was not in yet but gave me a replacement pair until the order came in. After a few days, I went to change out my contact lenses provided by Stanton only to find out that my replacement lenses provided were a completely wrong power. I took the time to once again drive to Stanton to let them know of the error at which point I found that my prescription had come in. Even after speaking with the store manager this last time and one month total later after my first, second and third visit, there was no sorry for the trouble, or anything to put my mind at ease. Now that I am a month into this new prescription, I should have gone with my gut and insisted on the current power I was wearing, now I'll go to another location to get a second opinion. Definitely a must miss as the other reviews obviously elude to!! read more

Worst place to get glasses! I had to come back 3 times only a few months after purchasing glasses because the lenses kept falling out of my prescription sunglasses! Each visit took at least 30 to 45 minutes and finally on the 3rd visit they offered to change out the lenses but only if I paid for them. I had to wait over 2 hours on memorial day (a day I celebrate because I am a veteran and was leaving for deployment the day after.) As for my normal glasses a week prior to my sunglasses incident had literally fallen apart on the hinge. They replaced my those free of charge with a new pair, but also that took a lot of time. Now about a year later, the new pair I received is falling apart and I live no where near a stanton. 700 bux for shitty glasses that are seemingly all defective. I take good care of my things and 3 of 3 glasses have fallen apart due to poor quality. Do not go here or to any stanton! Zero stars! read more

My advice: Save your time and money! This place provides low quality and low value glasses and service. They bait and switch customers with no cost exams and inflated poor quality glasses. I tried to cancel my order within 3 hours and they would not do it. read more

I had an awesome experience at Stanton Optical in Roseville!! The exam was so quick, the doctor was so open to any questions I had and really helped me understand my eyes more lol. Then Javier hooked me up on the floor with some super cool glasses; so friendly, great service! Very happy I chose to come here !! read more

Ordered my glasses that came in under the 2 week time frame given which I was happy as I broke my glasses and have not had a pair now for 3 weeks. When I arrived at Stanton In Roseville I tested fitted my glasses and couldn't see out of the left lens. I had no time to wait so I told them I would call back on Monday. I called back and spoke with the manager on duty as he looked into the issue and found that they put the wrong prescription in the left side of my glasses. They ordered my new glasses again and supposedly they were to be rushed but its been another week and still no glasses. Very disappointing with how long it is taking them as they should have honestly rushed them to me asap. No discount on price or anything. First experience with Stanton and I will never go back read more

Stanton optical treated us carelessly after we purchased 2 sets of more expensive glasses. We specifically requested at time of purchase for certain shipping instructions and then we called their customer service twice to confirm and follow up, yet upon failure to receive the glasses after a few weeks we called a third time and found that our request had not been documented at all the first three times and the representatives and whichever superior they talked with did not care at all about our situation. We will never be going to stanton optical again and hope others are warned from doing so. read more

My visits to Stanton was quite wonderful, I had a few questions about my glasses and warranties, Brianna one of the patient coordinator answers all of my questions and was very helpful, defiantly telling my friends about this place, thank you again! read more

The manager Javier and the rest of the staff had the most welcoming personalities. I brought my three year old with me and they truly went out of their way to entertain her so that my visit was peaceful. The prices are great and the exam was quick and painless. I had a great first time visit! Highly recommend Stanton Optical in Roseville!! read more

I'd give zero stars if I could. Worst experience of my life. The eye equipment was not working properly, there was no doctor physically there- there were tons of staff and two assistants checking people, so why can't the doctor be there? I had a video eye exam.. wtf?? I had to operate the machine while he was asking, "is it better now?" and three times had to call in assistants to check the machine. I made an appointment over the phone with Luke. I specifically asked if my pregnant daughter could come and help me pick out glasses. He said "of course". Things already werent going well and the manger comes to me and says "ma'am, can you tell your daughter to sit in the car". It's 100 degrees out. I said she is pregnant and can't sit outside that long. The manager proceeded to say "I've been pregnant and sat in a car so she can". What? Was this happening. There were several people inside now witnessing her ordering my pregnant daughter into 100 degree weather in a car. There was an elderly lady there with her caregiver, not there for an appointment but her caregiver brought her. She was okay to stay inside. And one other older couple was there who the manager blatantly called her elderly to her face and said "she obviously needed help"; When she didn't need help because she was talking about how she is a dancer and that's how she stayed so healthy because she is still dancing. I was taking care of my daughter as she is pregnant and brought her worth me to ensure nothing happened while she was alone like had happened in the past. My daughter told the manager this and the manager said "it's different." So while we were continuing to be discriminated against, I finally got up and said "we are done here". We told the manager that we were given permission to bring my daughter along, and the manager says "well that's corporate who you made the appointment with but they don't get it and I'm the manager so I know!" I left without getting all my services handled. . I will be reporting this further. I am still in disbelief how we were treated and how a manager disregards the decisions of her corporate office, calling older people elderly and say they clearly need help in front of all patients and staff, and how when a person is in there who verbally told her she is pregnant and i am assisting her today, that the manager makes the ADA laws about what matters and what doesn't?!? We had masks and practiced social distancing and my daughter wasnt even sitting in an area of the store where anyone was walking or any employees are. read more