Worst possible service! I went in for an exam on 12/8/18 and had to ask the doctor to wipe off the eye equipment as the customer right before me was clearly sick. Incredible that this is not a standard procedure. After picking my frames the sales person took 15 minutes to try to up sell me above my coverage when I was clear with my request. I was promised the frames in 2 weeks and after 13 business days, I had to call and they told me it will be in "next week". 2 weeks passed and no call or follow up. On 1/5/19, I called to ask for my frames and was promptly disconnected twice. Pretty remarkable in this day and age that a staff member is unable to manage a simple telephone. Can I give a score less than 1 star??? UPDATE: Finally got through and found they unilaterally cancelled by order on 12/27, no reason or communication. I paid upfront BTW. Asked for the manger, waiting on hold for 15 minutes and then was hung up on. Called back and the manager was "busy", left my # and still waiting for a call 4 hours later....wow!! read more

Big selection of frames. Doctor and his staff were not professional. They do not tell you about hidden costs when doing an eye exam. Then when it comes to actually getting glasses be prepared... it's like buying a car. Haggling! Oh and the cost of the eye exam going towards the BOGO frames is valid that day only which they also do not communicate upfront! We will NEVER EVER return to this place. Shady! read more

Came here yesterday 5/1 to pick up my glasses that needed a lens replaced, upon receiving them I asked if they could tighten the screws on the frame, they guy took them to tighten the screws and ended up being them back to me scratched, it was not scratched when I initially looked at, he then said to come back later at 5pm, I couldn't make it back later that day so I came back today 5/2, I walked in and NO ONE greeted me or acknowledge I entered or even say we will be with you, the general manager (African American lady) didn't even say a word when I walked in, I actually had to approach her and ask if I could have someone help me to pick up my glasses, she went to go talk to an employee sitting down for a few minutes and he finally came out, but helped a lady that was already sitting down before I walked in so who knows how long she was waiting. The customer service is poor, no one greets you and the wait to pick up some glasses was ridiculous. Bad customer service, definitely won't be coming here again or recommending anyone!!!! The gentleman who helped me today was very helpful and nice and was the only one that would make me consider coming back! read more

I am so glad I didn't listen to the bad reviews. I received excellent customer service and ended up with 2 pair of beautiful glasses. The price cannot be beat I will shop Stanton for my next glasses. read more

This place is so horrible! My mom came to get some reading glasses at the end of August. She was able to get her first pair within a week. We asked to get the second pair two weeks after because we were going on vacation. I called when we got back the time frame the second pair was suppose to be ready. I was told that I would get a call back to see if they were ready they never called. I then called again and had to get a call back 1 hour later I got the call back they were ready. The are under staff another thing. When I walk in I'm greeted by "Liz" she asked if I was coming for an eye exam I said no for pick up. I then was told to sign in and I would be helped. Mind you she was not doing anything just standing in the front desk. When she noticed other customers coming in and it getting crowded she then helped the guy that was behind the desk that was adjusting the frames and helping people pick up the frames. This place, I will never come again to. And I don't recommend anyone coming here the customer service sucks and they are way under staffed and I'm sure they are aware of that. read more

Zero stars if I could! I was 5 minutes late to my exam appointment in Roseville (2 of those minutes waiting for someone to acknowledge me) and then was told that because I was late I couldn't be seen! What?! I was the only customer there and the last appointment. I understand that I probably shouldn't have been late but it was pouring rain, dark, I had 2 babies in the car and drove 45 minutes to get there! I asked for an exception but they said no. Because they could care less about customers and their needs, I will absolutely never go back and will warn people against them. Costco Optical is much better than Stanton any time! read more

Stanton Optical Yelp Review Sept 15, 2016 visited Stanton Optical Madison Ave Fair Oaks with prescription and frames Advised salesperson Jerrell I was only price shopping to compare with Costco. He assured me Costco could never beat their prices urged me to check out their frames.He said I should check out their buy one get one special. He guided me to his work station and gave me a price of $500! then $407 and then $250. At this point I told him I would not be making a purchase. The next thing I know this short used car looking guy named Dan came over, I told him I felt like I was buying a car. Jerrell had "turned" me to his manager, Dan. Dan said he was there on his day off and feeling crazy. He would sell me both pair with all the upgrades offered in the initial offer for $100 today only! Then he abruptly walked away while saying that was a great deal for "someone like me" I asked what he meant by that. 3 hours later; I told Jerrell that I would purchase both pair for $89 right now including tax. The amount on their ad, plastered all over their window (2 pair for $79). He said Dan would let me walk for that price... Dan said do it. The deal was completed, I paid on the spot $89. Jerrell did not want to put his name on the deal since it was a "looser" ... Jerrell informed me the glasses would be complete in 2 weeks. Oct 11th I went to store to pick up my glasses. After 10 minutes of searching, Jerrell said my order was "missing." After 15 more minutes, he found the order cancelled on Sept 25th (10 days after the order!) those frames were sold out. I asked if they knew that on Sept 15th or if they waited til the frames were sold out and then placed the order which subsequently cancelled my order? I asked why I had not been informed or contacted prior since the sale was 2 days shy of a month. I asked to speak to Dan at that point....Dan finally came out and I was shocked at his lack of concern, all he said was if you want your money back we can do that. I said I want my glasses that I paid for and that he insisted I had to buy that day (9/15/16). Dan became very indignant, he said he is the general manager and can do whatever he wants. It was very perplexing how cavalier, nonchalant, callous and non-apologetic Dan was, especially for a business that depends on customer satisfaction. I also asked him what he meant by the comment, "someone like me." I received no answer. It was as if I was chopped liver and they could care less that I had done business with them. It was clear they do not value their customers. Clearly, once they make the sale you no longer matter. Which is surprising for someone in sales. Sales people normally rely on customer satisfaction, repeat and referrals business. This place should not be in business! Dan tried again to get me to take a refund of $89.... no dice...I informed him they have been floating my money for almost a month...so that refund would be $89 plus interest. Dan became nastier and walked away. As he walked away I informed him that he is a poor excuse for a general manager. Did I say Dan has no customer service skills? He is the Cadillac of non-professionals I have ever met. He had clearly wasted my time!. High pressure but cant deliver! read more

I've waited 14 days for my glass and paid ALMOST $300 for them. On the 14 day I called to ask if they were ready and the lady who picked up was very rude and did they would call me, I said thank you and she just hanged up. Rude !!! The next day I called since they never called me back!! The gentleman on th phone said they were ready to pick up but then later said they weren't and that they would call me back... why don't they stick to their word!!! Going back to get a refund completely disappointed.... read more

I needed to replace the glasses I lost. I came in on the special they had going. I was in a bad mood and kinda rude to whom helped me. Ian I think was his name did a great job in helping me with what I needed and dealing with me being an @#$. Great job guys. read more

These guys were awesome. Went in because I had lost my glasses. The manager Ty helped me and I walked out with two pairs of frames. She got me a great deal, and because she knew I needed them to be able to go to work, she had my first pair done within the hour. I'd definitely go back and highly recommend them. read more

Horrible, horrible, horrible! Do not go here! Within the first few months Lens correction was processed incorrectly & lens fell out twice. Upon attempting to get a refund it took 6 phone calls & at least two weeks for Brandon the district manager to call me back. When he did call, he was breaking up so badly I could not understand him. I will never go here again!!! read more

Worst experience ever!!! Do not go to this place! Went in for contacts , none in stock! They said 3-4 days for delivery! not! 14 days! Had to buy 6 month supply! Called many times and they never returned my call! Finally after 14 days I flipped out on the phone and was told to come pick it up cause it was sitting on their counter!! Never ever again do business with this place! read more

I went to Stanton because I needed glasses for my daughter as quickly as possible, she broke her old ones and is having eye surgery soon. She needs a basic reading glasses prescription, so they were able to get her glasses done that same day. Price was a bit high, even with the 50% discount they gave me, but worth it for the service I got. read more

One month later and I am continuing to receive the utmost in customer service from Stanton Optical! First of all, Tricia is stunningly good at her job. She left me speechless today when she was able to adjust brand new frames to my face without even trying them on me?!???!!! How does she do it? Yes, she had adjusted glasses on me before but how does she remember how to tweak and bend every little part to make them fit perfectly the first time???? This is an art form, as far as I'm concerned, and I won't allow anyone but Tricia to touch my glasses. Secondly, this store really wants to please their customers. Go ahead and ask about their policy which, in the event of your displeasure with the glasses you ordered, provides you a 30 day window to pick something else. I could go into much more detail of how this policy helped me but suffice to say, Stanton Optical stands behind their product AND your satisfaction. I know because it happened to me :) I have one teensy weensy complaint. I do not like being asked every time I enter the store if I am here for an eye exam. Instead of that seeming helpful, I feel like a new face instead of a returning customer every time I walk in the door and by now we are friends, okay Stanton? Other than that, I highly rate and recommend the quality of service and products at Stanton Optical. read more

So.. I have had my exam and picked and ordered glasses. This particular Appt went OK... They were having " Computer issuses" wich I felt were handled in a very unprofessional manner. I had a long wait time. Noone told the Dr I had shown up for my exam. I have been told one date for picking up my glasses and it has been prolonged...... so I'm just hoping they get much better when I pick up my glasses....... On top of all this I feel the employees treat you like a little child and very mockingly!! Unless they improve by 100% as I continue my dealings, I will not be going back!!!! read more

I placed an order for 2 pair of bifocals on January 13. Their advertisement said 2 pair for $79 which turned out to be closer to $500 with all the add-ons. Even so, I went through with the deal. I called Stanton several times over the next month and kept being told they would call me back later that day, but of course they never they did. Yesterday they promised me a pair by the end of the day, which of course I never got. Today, they told me they would we done by the end of the day but I asked for my money back because I told them I no longer believed anything they said. They did refund my money for the glasses. So I waited over 1 month and no glasses to show for it. Hopefully, they will be out of business where they belong, soon. read more

I had a great experience with this company and this location in particular. I sent a email with a few questions to the website, I expected a generic response; what I got was a phone call from the district manager himself! He addressed all of my concerns, then directed me to this location. He also got me a great deal on my glasses and eye exam. When I went in for my exam, I felt like a total VIP. Any business that goes that far out of their way to make someone feel as awesome as they made me feel, gets 5 stars. I even had Latoya helping me pick out glasses that looked good on my face, and Matt (the manager), personally introduced himself to me during my visit. The eye doc is hilarious, and quite thorough as well. When I went back to pick up my glasses (which were ready 4 days earlier than I was quoted), I did not receive the same VIP treatment, Latoya didn't even appear to recognize me, even though she had spent a good 45 minutes with me 3 days prior, but that really doesn't bother me . . . they must see a couple hundred customers a day, why should she remember me? lol At least I got great service the day that mattered most! I will be using this location for all of my eye needs. read more

if i was able to give zero stars i would, i wouldnt purchase anything from them if they paid me. I walked in and was ignored for almost an hour. No one ever othered to ask if i needed help or if i had been helped. Ill take my cash elsewhere! read more

My experience picking up my glasses from Stanton Optical was less than pleasant. I was ignored for over 5 minutes (the manager was on the phone engaged in a personal call, and the woman in the shop was having difficulty locating glasses for another customer). When I finally DID get attention, I was handed my glasses with no attempt to fit or adjust them. I was not given the appropriate case for the frames that I ordered, and the woman was really quite rude. She gave me the impression that I was bothering her. My 2 pairs of glasses cost me over $500. For that amount of money, I expect respectful and professional service, which did not get. I would DEFINITELY not go there again, nor would I recommend them to anyone else. read more

Dr. Eric Stesland is a wonderful optometrist! He helped me find a cheaper prescription for my lens (which none of the other 5 doctors I've had eye exams from did!), and is extremely likeable and personable. Professional, competent, and all-around wonderful. Thanks Dr. Stesland! read more

Stanton Optical is the equivalent of an optometrist chop shop. First, I was double charged. No biggie everyone makes mistakes. Next I had to repeatedly ask on three separate occasions if I could have my prescription. They were pretty reluctant to hand it over. I purchased contacts and two pairs of glasses. When you pick out the frames that you want, (most pairs of glasses i tried on were dirty) they use car salesman type tactics to get you to upgrade your lenses. No one bothered to call to let me know my glasses were ready for pickup. When I went in to pick up my glasses one pair couldn't be found. After leaving the store I opened the bag only to find out that the frames of the glasses were broken! When I went back you could tell by the reaction of the store manager that this happens all the time. He was more than happy to give me another pair of cheaply made frames, not too happy however to give me a refund even though I kept asking for one. My three hundred dollars and I left together and found a way better eye center! I would give no stars if I could. read more

On the location: I think it is fine. There was plenty of parking all three times I went. On the selection and value: If you want non-bifocals, the "special" is probably fine. The selection for the "special on bifocals" was non-existent. I was told to choose from a small rack of $14.95 frames. Not one of them was large enough to accommodate bifocals.I felt it was a bait and switch and told the woman I was not happy. No comment from her. After finding frames that were OK, i was told by the same woman that I could pick them up "any time after 1 pm on Tuesday". I made the LONG trek down the hill to Roseville to pick them up at 4 pm. They were not ready and would not be ready for another half hour. I couldn't wait, so had to make the LONG trek again today. I find that I am having trouble focusing, though I believe that is the case with a new prescription. it did dawn on me that I was not measured for the sweet spot (or whatever it is they do) as I have always had at other places. Could that be a problem? This company NEEDS to either call or email the customer when the glasses are ready. The exam, which is separate from the store, was very thorough. The final expense was almost 3 times the "special". I will not be returning! read more

My husband decided to go to Stanton because we thought the buy one get one free, plus a free eye exam was a good deal. The initial visit was okay --- girl who helped us was nice enough, and the eye doctor seemed to know what he was doing. But after that everything went down hill. It took two weeks to get one pair of glasses, and the other ones he still has not gotten --two months later! Some one did call about three weeks into his wait time, to say his 2nd pair was in, but when he went to get them, they couldn't find them, and NEVER have found them. My husband has refused to go back because of there carelessness, so I have been dealing with them. In that first month, I called and talked to a guy, who suggested my husband come back in (we live 50 miles from the location) and pick out another pair. I was so upset --- I suggested he just go to the computer where ALL of my husbands information was, ( strength of each eye, plus model of glasses etc.) and just order another pair just like the ones he picked out.. He said, since my husband picked those glasses, they weren't on the shelf anymore. I said, -- are you telling me those glasses he picked off the shelf were the exact ones you sent away to have the lenses put in? Yes, he said. I really think this place is so cut rate, its must hire inadequate people to work there, and there system of sending and receiving (from Florida, no less) is ridiculous. I suggested to him, that he look up and order the frame model, and when it comes in -- send them out with my husbands prescription, so he can have the ones he ordered. Why, I had to figure that out -- I don't understand! But after a couple more weeks, I called and found the guy did absolutely nothing to get my husbands glasses.. So, I called again , and talked to another person ( every call, I talked to another untrained person, who could not figure out what to do) Finally, I talked to a Natalie, who seemed to understand and offered to rectify the problem. She went to the shelf, where there WAS another pair of the right frames, and sent them off with the right information. Its been two months, and he still does NOT have his 2nd pair of glasses, but when I called Natalie today she said they had been sent and should be here later today.--- WE WILL SEE. WE WILL NEVER GO THERE AGAIN, AND WOULD NOT RECOMEND THIS PLACE. read more

Run don't walk away from this business. There is a reason it has bad reviews. I wouldn't even give them a zero. There is nothing for free. Please spend your money at a qualified optometry office and get real glasses, even if it's only one pair. I believe their customer service motto is "aggrivate the customer to the tenth degree!" Never again, such a waste of my time and money. read more

I went to Stanton Optical in Bakersfield because I had a change in my prescription and needed new glasses. I went on Friday morning. The person who helped me was the manager from the Visalia office. We told him we were leaving on a trip on Wednesday and needed the glasses before that time. He told us that was no problem and he would have them made in his store on Saturday and would ship them to Bakersfield on Monday. We could pick them up on Tuesday. We called Monday at 4:00 and were told they were just making them. We called on Tuesday morning to speak to the manager who was off that day. They told us they had not even made the glasses yet. We then cancelled the order. I will never go to Stanton Optical because of the lies they told us. read more

I just got off the phone with a Stanton rep in order to find out if Stanton will repair/replace my eyeframe that magically came apart 6 months after purchase, and as I am reading these reviews and talking to the lady I can completely relate to the disgruntled customers who have provided feedback on this page. Because I did not purchase their warranty, I cannot get these glasses replaced even though they didn't last 6 months. This place is a scam and I highly recommend AVOID STANTON. read more

They were so amazing and helpful. They really went the extra mile in adjustments, special needs for work, for safety glasses, reading glasses. In this day and age it's hard to find someone that will give you such good customer service. And what was amazing is we got such good customer service not just from one person but from four people! I don't use the amazing word very often but they earned it. Stanton have definitely earned to lifelong customers! The GM of the store addressed any issues we had immediately. What a nice change to get answers instead of excuses!!!!!! A big shout-out to octavio, chris,liz,beau,meriah,David..... than you guys. And the Dr Jordan was amazing read more

Our grandson's glasses were taken at school. We came into Stanton and 20 min later he had new glasses

I thought this was a pretty straight forward transaction, I pay money they make glasses. After 1 month I still don't have glasses. I was told that the problem is me and not the crappy glasses with lenses that pop out of the frames. I think the people working here must be huffing in the bathroom. Customer service so bad I would not recommend it to anyone not doing research on how to piss off clients. I have encountered better service at a Tim Hortons in mid winter Manitoba. Still trying to get money back from these people. read more

Stanton Optical personnel and the manager Liz have been great to work with.on replacing my glasses on a warranty claim. No hassel and only helpful to get the job done. I really appreciate how Liz is working with me on this. I will continue to use Stanton Optical for my glass purchases. read more

My experience here was fabulous! Not only did I get two pair of cute glasses but they were Uber helpful and worked with my crazy busy schedule to get glasses quick. Thanks David for your help! read more

Update...After I posted my review, I received a call from Heather, Mgr...she apologized and asked me to return and bring in my glasses for repair at no additional charge...I went in and I was pleasantly received with a professional that remedied the issue at hand...as she inspected my sunglass lens, she noted that the chip was "inside" the lens, you couldn't even feel it with your finger...so that proved that the lens was defective when I picked them up...unfortunately, the clerk that helped me didn't notice the defect either...so, hopefully this time all will end well...will keep you posted... read more

I don't normally go on yelp but i thought people know about this place. Nothing they say to get you in the door is true. So if you are going because you saw the "free eye exam and buy one get one free pair" promotion then be prepared to pay. A LOT. the exam-not free. they ask you to pay and then say "it'll go towards your pair of glasses" It does not. So they lie right to your face. Then they have the "buy one get one free signs" hanging EVERYWHERE. so you assume you can pick through a bigger selection of frames. Nope. you have a total of 10 pairs maybe that look like lost and found pairs. then you sit down and your total some how comes out to upwards of 400$. When i said i couldn't pay this they haggle with you like a use car dealership, the more you say no the more they conveniently lower the price. When one pair came in they never called me, then when i eventually went down they ordered just the frames and no lenses. so they had to re order. then they "misplace them" it was a month of hell. This place is a joke. Not to mention im a very patient person, im always polite and pretty quiet. which tends to get me walked on and one day i heard one of the employees mocking me to another co worker then they laughed. It's just rude. They are not professional and kinda scoff at you. Bottom line, go elsewhere. don't waste your time or money. I keep waiting to drive past this place and see it completely taken apart like it was some sort up pop up traveling scam circus. read more

The manager is not a manager at all! If there is a problem, you have to listen to his whining about how awful the problem is for him! I went in with a friend and we both needed new glasses. The people in the store were helpful until after the sale. They messed up on my friend's prescription twice and both times didn't have them ready when promised. The same happened with my prescription. read more

I have had an ongoing problem with Stanton Optical for months. They lose your glasses make up excuses after excuses-don't return calls. Make sure to check your glasses when you finally get them because on several occasions when I went to pick them up they were all scratched up. On one visit the "manager" dropped them right in front of me and acted like nothing happened. Should have listened to my mom and went to SEARS!!!!!! read more

The Knoxville, TN store is a nightmare! I made 5 trips to the store.....prescriptions wrong, glasses lost. Never did get proper glasses even after a 2 week wait. Encountered at least 15 unhappy customers in their store, some had made 10 trips, others never did get their glasses right. Staff and management have a don't give a spit attitude, customer service at 800 number no better. They knew the Knoxville store had problems yet still refuse any refund. They have my $282.00......I have NOTHING!!!! read more

Prices are way too high for lenses. Go to Costco and pay less than one-half the price for what Stanton charges! The buy one get one free deal is a scam!!!! read more

I will never go to this place again. 1st of all the doctors they use are not affiliated with the company. It was me and my 2 teenage children who saw Dr Jackson, she gave me the impression that she had no idea what she was doing. My old glasses had some prism in them and even after she put my glasses under a machine that told her my prescription I had to tell her they were there. When she asked me if I had any changes I told her that my distance vision had decreased but my main concern was still up close because I work in front of a computer all day. After she examined me she printed the prescription and hand wrote for the prism to be matched. The stanton staff member saw this and told me that he had never heard of that and that he was going to have the dr that just came on duty re examine me. So that dr then advised me Dr Jackson had #1 written my prescription for someone who wears glasses all the time and has distance issues, #2 I didnt need the prism any longer and was given instructions on how to strengthen my eyes on my own. So then comes the part about looking for frames and checking insurance. We found frames for all of us and then I was told the best way to go was to pay upfront for all the glasses so I could get the BOGO for the whole family and then I could turn in a rembursment form for us and that I would get back $100 per family member through my insurance company. So thinking that since they deal with insurance companies daily that I would be getting back a portion of what I was paying I went ahead and did it the way I was advised to. For those who are told this it is not correct, I have vsp for insurance and stanton staff called my insurance while i was there but failed to tell me that they will pay up to $100 $30 for the lenses and $70 to the frames, well they charge $138 for lenses here and most frames you can get for pretty cheap, so in the end I only got back $160 from my insurance company and was not happy about it. It also took me 3 hours to get everything done because no one who works here has any sense of emergency and even when they can clearly see how frustrated you are for it taking so long they dont even appologize or make any attempt to help you get in and out faster. Horrible place that over charges read more

althou the staff was acceptable the manager was not much help .went there on a thursday got the exam then was told that it would take 4-6 weeks to get my glass ( they had to come from the corpate office.) so i used the frames from my old glasses took 2 days to get done.went back to pickup glasses but the script was not proper so had to have another exam.went back fifth time was told that they could not have them ready untill 6pm ( was there about noon).and the selection of economy frame was sorry at best.these people do not belive in telling the whole truth.would not recomend they to anyone.they are a bunch of crooks.i rate them at 1 star only because there is no lower rating.one more thing i asked for a refund on my glasses was told because they where scripts.could not be refunded. 1st day exam THURS. 2nd visit picked up glasses ( sat.) went home and found out script was not proper one eye was very blurry. 3rd visit monday told them about blurry vision was set up for another exam tuesday doc. not in wed. doc. was in got exam first script was bad mananger told me glasses would not be ready till 6pm ( to late) 6th visit set for thursday 2-14-13 will post tomorrow what the outcome will be. read more

wow thee deal advertised sure makes you want to choose them over all the other eye glass places.The selection looks huge,until you try them on and find out they dont have many different ones and have to wait over two hours.The eye exam is not a full eye exam thats why its free.They act real excited and full of energy when you walk in,making you beleive your getting the advertised price.That's until you find out the real price! WAY more than advertised.Then they want to add even more charges!Then after you pay because you already waisted your time they treat you like its all your fault that THEY overcharged you.BEWARE OF STANTON, they steal your money and then make you feel like your nothing.I have two words to describe them and there workers FALSE ADVERTISING!PLease dont be stupid like I was and waist your time. read more