Best place to return Amazon products there is usually no long line you have to wait in. I also shop with them for copy paper, ink, and other items for running a small business. read more

Called in for information. The employee who answered phone told me she couldn't tell me how much it would be to blow up balloons. I informed her I called other Staples/Party City, and they told me how much per balloon. I asked for Manager and o my God. She was so Rude. She asked me what the other stores charged, I told her $1.00, she then said they charged $2.00. I feel she said that so I would not come to their store. I was just checking with them because my daughter party is closest to Apopka, but I will be using Winter Garden instead. I have worked my Job 20 yrs. and if I was that Rude I would have been let go. Staples do better with hiring people to represent you store and brand. read more

I went to print a file from my thumb drive but I've never used this service before so I wasn't sure how to use the machine. Jonathan was more than happy to help, and gave me great service by showing me how to do it, step-by-step, and then showed me how to make copies, again, step-by-step. He was extremely patient, gave excellent instructions, and is a definite asset to the store. Excellent service, thank you read more

The service is horrible. Guys in the printer area were useless and barely awake. Asked for a specific paper to print out and they looked for it and took their time. Only to tell me once they found it that that paper couldn't be loaded in the printer!?! WTH!? I literally printed the same at Staples in Altomonte. Smh read more

The service in this store has steadily declined until it is almost nonexistent. Could not get them to put a simple piece of tape on a box to send it back to Amazon. They have never had a problem with this before. They wanted me to buy one of their overpriced rolls of tape and use it, then they would take the box. When I told the manager he just shrugged his shoulders when I lost my cool and told him this particular store had really bad service. Apparently as long as they get paid they don't really care if the customer is happy or not. read more

zero rating. staples employees refused to assist disabled person with a cane. jason made person walk long way with no assistance requested by person. jason refused store refund of a store credit, he said sorry with a smile. read more

Was mistreated by an employee who ignored me and took care of another customer. I won't be back to that particular Apopka location.

first time in your store and will surely never visit again. employees very aggressive and zero phone ettiequte. everyone looked pretty miserable in here all I needed was an Amazon return. Plenty of other locations to do this. read more

I made 150 copies at the printer. Easy. Took 5 min. I then asked the young girl behind counter to please cut the stack in 1/2, she said your an hour wait. I looked around and no one was there I said since I'm here can you squeeze me in? No your your an hour wait I have other things to do. I said it takes 5 sec to put in cutter and hit button she said no and it's 5$. I went to counter and asked the 2 people near registers if they could help me cut the stack of paper. They said they don't know how to do it. I said, actually I do, can I. They said no. I bought ink, office chairs, printers etc in past. My wife's company spends 5/600 a month there and guess what? no more! We went across street to your competitor and got them cut for 75 cents immediately with a smile. Before you hire these millinials you should tell them about customer service..... and everyone in store should be cross trained from working a register to hitting a button on a paper cutter. read more

It's my local Staples, staff is always friendly and helpful. They also seem to stock everything I go in there for. Store is clean and neat, everything is easy to find. They go out of their way to make sure to answer any questions I have. read more

Dropped off a print order at 4PM on Monday and was told I could wait 20 minutes and the order would be ready. I asked if I could just place an order and pick it up the next day, the Assistant Store Manager advised yes and said my order would definitely be ready the next morning. I showed up at 1040 the next AM and was told my order was next. I still had to wait 15 minutes. Needless to say the inconvenience is disappointing. read more

This is the worst staples I have ever been to in my entire Life !!! I called to see if the store had any laptops available . The store advisor advised me that they had limited available and that I should come in so they can assist me. When I get there the manager says they only have one laptop which is not in the back and is broken. When I asked why the associate didn't say that on the phone she stated they can not give out information over the phone on what they have available ! I was so furious that I just left! Wasted of time . read more

This by far is the worst staples or office supply place I have ever been in in my life. I went in with questions regarding laser paper on the girl at the front not only could not be bothered answering my questions could have cared less about anything I have to say about what I was looking for. I even had a question and asked her if there was any way she could look it up for me online and she said no I can't help you with that . If you don't like your job stop working here and go home. Will not be back. read more

Keep far away from this store in Apopka! We went there to initially print documents from our thumb drive. All the printers were not working, and the salesgirl told us she was busy and couldn't help. There was 1 other customer in the store while she was on a personal call. We then decided to purchase a printer. A young boy, Daniel, said there was only one available "out back" and then came back to say we would have to take the one up front. He handed my husband (who is elderly with a heart condition) a hand dolly to pick up the box himself!!! Then a girl named Morgan came over and told us we had to purchase the service plan. We didn't want it but she stated rudely we couldn't buy the printer without the plan. Next issue, they would not look up our company discount! Can you imagine??? Daniel and Morgan, BTW, Morgan stated she was a Vice President Specialist. What does that mean? They both told us we needed to spend another $120 for cartridges because the ones in the printer lasted for only a dozen copies. Well, we bought everything and got the heck out of there. We arrived home, went directly to HP and was told they provide 1 year telephone support free. We told them about the cartridges. HP told us Staples was absolutely wrong. I contacted Staples Corporate in the Boston area. Toni credited the service plan, around $54, and provided a UPS label to send the cartridges back. We did so. UPS tracking arrived at the store on a Monday, 10:23 a.m. signed by Jordan. Never rec'd a credit for these. I sent an email 6 days later to Toni at Corporate and never heard back from her. Needless to say, we contacted our credit card company, and we have notified the proper authorities to investigate the "stories" we were told about the service plan and the cartridges. IMO, when you have 3 employees working with only 1 other customer in the store, and no one wants to assist you, and they treat and speak to you the way they did, they need to be terminated. If anyone has any questions, I will be happy to provide you with more information. I have our detailed UPS tracking, I have my detailed emails to Toni at Corporate that initially helped, but then left us hanging, etc. RUN FROM THIS STORE. Lazy and useless. read more

This is the Staples I go to for all my print jobs and I have always had great customer service from the people that work in this printing department. But, tonight's review is all about Bernice. She went above and beyond and delivered the best customer service when I had made an error on my order. She is knowledgeable, and very well trained. Staples is lucky to have her on their team read more

Understaffed copy center, old broken down self serve xerox machines that are guaranteed to waste your time. Do not come to this location as it's faulty and bad equipment, understaffed, the girl working in the center is very efficient and polite, her name is Deschela, yet with all of the antique broken and misfeeding xerox machines she has to keep running between full serve and self serve. These look like the same machines I was using in college in 1992, serious antiques. I waited 40 minutes as the one machine that seemed to partially operate kept mid feeding , it destroyed 2 of my originals. Come on staples, send these machines to Orlando estate and business auction and get some working modern machines in here. Too bad you put the local printer out of business, and now you don't care about customer experience. If you are reading this review don't chance stopping here, it will waste your time! Don't chance it, don't do it until you see someone post photos of new printers being installed. Really, don't do it, pass it by, use the post office xerox, it's must more efficient, newer, and won't waste your time. read more

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i ordered a mouse online that was not avail at the store and i picked it up on 12/31/18 - when i got to the store the gentleman had a hard time locating the order, then after finding the info gives me a different mouse with a different design that was not what i had ordered. per the email i received, my item would be held there until 01/02/19, but apparently someone returned it early. super aggravated because if i wanted what i received, i could have easily found it at the store in the first place and would not have bothered to order it online!!! read more

This is the worst Staples I have ever been to, and I've been to a lot. To make matters worse, it is the closest one to my house. The staff do not care whatsoever. I have literally never been in there while all copy/fax machines are operational. Customers never seem happy. Today I waited for 5 minutes at the Copy Center counter until I went and searched for someone. Awful. Just awful. read more

Awful! I called, first you are subjected to a long commercial. Then you must listen to their menu. I wanted copies, so that was not on the menu, another waste of my time. Finally, at the end of all the voice robot, it allowed me to punch operator. She came on the line and I have been on hold for 11 minutes and I hate their dang music. This is one mis-managed store! read more