This is a review for the Print Department (Particularly James, who's actually really new to Staples) We had a terrible experience at another location: http://www.yelp.com/biz/staples-manhasset?hrid=D3Isdw8kqxFKzkhBedNAEA But "HN" with Staples/Twitter helped me with a re-print and James did an excellent job! This time the invitations were centered and perfect! AND ready in Hours! The front was glossy, the back more matte but I was ecstatic! Thank You Staples (Twitter and Bayside, NY!) read more

This review is solely for their Print and Copy section of the store. My printer tends to jam when printing so I decided to outsource my printing to the industrial printers at Staples. What a nightmare..... My first experience- Staples gave me an email confirmation that my print order would be ready at 7 p.m. the following day. I arrive and there is a multitude of people waiting for their orders which have been delayed by printing problems. Strike one Staples - I finally get my order at 8 p.m. I was happy I received my print order even though I was inconvenience. I decided to try again the following week as my first experience was probably a fluke. Second Experience - This time when I arrived I was told my order had been lost. They cancelled my order and refunded me. Strike two Staples. Third Experience - Today I went in and tried to do the self printing. It is 12 cents per sheet black and white. Of course it is automatically set to color which is way more expensive. I set to the correct settings and I'm about to print when an associate tells me that the printer is not working. He tells me it will take me all night to fix. Strike three Staples. So I walk out. Flustered. What kinda scam copy and print shop is Staples running anyways? Luckily my erratic printer at home starting working. read more

Everything is overpriced and the service is horrible. They didn't have cardstock in stock in the printing area which is an embarrassment for a supply store. The staff are not very helpful and seem to always be quite petulant. read more

The print department is atrocious. All those printers but 1 man to process the line - 20 minute wait, 3 person line and grew longer as I waited longer. Finally after getting my request in the girl working the computer inside was tasked to print 2 pages, 10 copies amounting 20 prints on nice paper. After the 20 minutes I was told to wait 15 minutes as she processed the print job, followed up 20 minutes later only to be told that I have to wait at least another 15 minutes just to see if they would do it. As a person in the customer service field this was not acceptable. No person in a first world country should have to waste an hour of their life because the shitty staff is bad at time and task management. Staples, please staff more or retrain if you want people to use our print services. read more

I try to be a genuinely good person. I love leaving positive reviews for my fellow human beings who deserve it. This Staples, however, has really made me re-evaluate the vicious aspect of what sociologists, Marxists, teenage rebels and hippie professors refer to as "unrestrained capitalism." I had to fax an extremely important document which was not going through in another Staples based in Forest Hills. In print, the cover sheet states "complimentary." I had to drive my sorry butt all over to Bayside, duck from my ex girlfriend's zip code and white picket fence and park in the parking lot. I get there and the staff member (whose loyalty to her company I respect) indicates the insignificant cover sheet will also be charged. So much for a uniform national policy. Yes, Joe N. My sentiments likely. Allow me to quote you "the print department is (indeed) atrocious." read more

The price was so high for just copy. Stuff was not help full at all in the copy and printing section. They do not know how to help customers. They customer has to figure out their own problem. If u make any mistake. They still charge u full. I ll never go any Staples again. He said to me. Figure out and tell me. I were so pissed. I highly recommended you that DONT GO. read more

I was at this Staples on Tuesday morning around 11:00. Because of the coronavirus, there was a limit of 3 items on disinfecting wipes. So I saw they had 3 containers of wipes packaged together so I thought that was considered as 1. I got 2 packages, walked around the store, employees including the manager saw me holding 2, no one said anything to me. I go to put my stuff on the cashier counter and the manager (short female with really short blond hair) runs up to the counter, grabs 1 package and said "I don't want to be mean but there's a limit of 3" and then runs off with the wipes. So I said to the cashier, I thought since they were packaged together, it was considered 1. The manager runs back and says "no, it's 3" and runs off again. She was extremely rude and never gave me the opportunity to speak. What kind of example is she setting for her employees? It's acceptable to be rude and dismissive to your customers? The manager was extremely rude and unprofessional. I will not be returning. read more

Everytime I go into the store with the flier from the week before, the sale items are scattered and very difficult to find. I always end up buying something else, like what I was supposed to buy because I can not find the exact item I am looking for. On the up side, they take expired coupons. read more

I was called late in the morning of what happened to be my late night at work for my dream job interview the next day. I had no time to get my portfolio ready. I rushed home put something together, and ran to staples to make copies and have to bounded. Raj and Juan saved me. They were unbelievably accommodating and I was able to receive my portfolios within minutes!! I wanted to fill out the online survey, but the code expired, so this was the next best thing :) Thanks again Juan!!!! read more

I went in to get a project binded for my engineering class. I had made it perfectly clear how i wanted it. And one simple minded employee could not follow the basic directions and messed up my project. He tried fixing it and printed out a new copy and wrinkled my project. I have spent 3 months on this project and I would think their employees know how to take care of peoples belongings but i guess not. The best part is he crumpled a piece of paper that i needed and all he had to say was "sorry". Im NEVER going back to staples again. read more

IF I COULD GIVE NO STARS IT WOULD BE EVEN BETTER. I came to print a poster for a research presentation I'm doing and I asked for 24x36 poster, with the edges trimmed and laminated. They said it would be done by 4pm. So I came back to a poster that was untrimmed, unlaminated and HAD SCRATCHES ALL OVER! Are you kidding me!? The people apologized saying they weren't sure who did the order but they would reprint it and it would be ready in the morning. I came back the next morning and guess what? This time it was printed, trimmed and laminated but there were actual bubbles and scratches all over my poster. Then the guy is telling me to relax? Ridiculous. I'm never coming back to this Staples for ANYTHING! Such incompetent workers. read more

I am shocked by the negative reviews (particularly from people who want to hoard ppe supplies). That said, I have been to this store on numerous occasions and recommend this location. They have a convenient parking lot and are well stocked with supplies. I am not a fan of this stores layout but I do manage to find what I need. The customer service reps are all very nice to deal with. read more

I tried to buy printer ink, but the way they have the ink display set up behind the counter makes the selection hard to look at. It also didn't help that the person who worked at the printer ink section had no idea the type of ink I was asking for. I eventually found the ink but it required me to hop up and down to see over the shelf they had hiding it. I also attempted to use the computer work station area to print some documents, but clicking print just opened a blank page and didn't actually do anything, so pretty much the money I spent at the workstation was pointless. read more

The customer service at this location really needs to be overhauled. I went to the Printing Center in order to print some urgent work. I waited nearly an hour to use a workstation computer because two of the pcs were not working. The wait itself would not have been a problem if the workers within the store had made any effort to try to accomodate me in any way. No one asked if I was waiting to use workstation. No one bothered to suggest any alternatives. The only response I got was "Ma'am other people have paid to use the computer !! " My concern is not with the people using the computer, my concern was with the lack of help from the staff in order to find a solution or at least acknowledge that I had a long wait. Poor customer service. read more

Why won't they let me give these guys 0 stars!! I was trying to make programs for my cousin's wedding, which was that weekend, and this guy, Juan (?) made it seem like he would take care of us. He assured us that it would be done by that evening, 5pm. When we roll by at around 6, he had already left and didn't even START the printing. And, to top it off, he lost the paper we gave him to use. We called the next day to complain about him. Juan picked up and we asked for the manager. He lies to us and says he's the manager...WTF???? All-in-all, DO NOT GO TO THIS STAPLES IF YOU NEED SOMETHING PRINTED!!! read more

Very rude cashier. I asked her a simple question, "will you guys have ink in single cartridges soon?" She responds with "I don't know" extremely rudely. Hey, sorry for not wanting to spend $50 for a double ink cartridge. read more

If you want to ruin your giddy morning attitude come to this staples. I went to the printing department to be greeted actually no not even greeted by some snooty worker here. No one was there and I felt like she was rushing me. Very pushy attitude as if I was bothering her asking for service. Disgusting service. read more

Unfortunately customer service is seriously lacking. I called in seeking a 'telescoping art or poster tube' for the transport of these types of items among luggage. I called first because, another location did not have them despite the fact that they were advertised on the staples website and I did not have much time. I called a couple staples stores and they clarified what I wanted and checked their stock and confirmed that they did not have them. At this location the phone rep. immediately and confidently reported that they had a whole aisle of telescoping poster tubes. With that encouragement, I traveled there and searched up and down the aisles without success. The customer service rep there let me know that they did not have any and the manager apologized but also took the tone that it was an honest mistake that the phone rep had made explaining that she probably thought I was talking about mail tubes. There was a complete absence of the recognition that the discordance between a what a customer is asking for and what the representative thinks that customer asking for should be recognized when the names of the items are so distinct from each other. That is: if one knows of a mail tube yet a person is asking about a telescoping art or poster tube, that difference in names should prompt the consideration the the customer might be asking for something different then what the rep is thinking. It should also prompt the rep to clarify and resolve the discrepancy. Reps from other locations did this. One even asked for the item number to be certain (which I was more than happy to provide). Not this location. Talking to the manager makes me believe it is the culture of this store to just take their best guess....give you an answer and get you off the phone and who cares whether it is wrong or right. I also was impressed that the person felt like there was a whole aisle of them...if it was the mail tubes...the person got that wrong too...they were confined to a five foot wide display. Go here if you you want exaggeration, misinformation, your time wasted and dismissive customer service. If you want office supplies and related products you would be better off at another office supply store. In fact you'd probably be better off at Walmart. read more

My husband and I just applied for TSA Pre Check at this location. The transactions were expertly handled by Ijaaz in a most professional, efficient and courteous manner. This could not have been a more pleasant experience. Ijaaz is a trues asset to this Staples! read more

This staples is pretty bad...Their l I nes are always long and nobody seems to know what they are doing. It took me almost 20 minutes to get a hold of a store manager to speak to. Very sub-par customer service. read more

It's funny that I actually second guessed whether it would be appropriate to review a Staples. When I searched for Staples on Yelp, though, the entire list for this area doesn't have a single Staples location above an average 3 star rating. I love Staples in other places, but I just hate going to this one. Everyone is so rude. read more

Typical Staples store located in Bayside. they have a parking lot, but it is small and will be full during peak office/school supply shopping periods. Store is well laid out, and not very cluttered. They do have plenty of check out counters available. Street parking on Northern is hit or miss, so if the lot is full drive down one of the side streets, just don't block anyone's driveway. read more

Ordered an item online in store with an associate on Wednesday, he assured it would be a two day delivery, so I'd get it by Friday. Friday came and went- no package. I call main 800# on Monday they say I should get it by this Wednesday, almost a week later. She then goes on and says how the in store associate should not have told me two days cause that's inaccurate. I needed this item urgently and now everything is delayed. Obviously there is a lack of communication as well as just lying to customers to make a quick sale. Assholes- get your shit together. read more

They have all your stationary supply needs. However, I think some items at Staples can be overpriced.

Been coming here for years and I've never had a problem. Love this place! Also customer service is great!

Why review a Staples? Why you ask? Because this place is the shiznit, that's why. It really is the most comprehensive store for not only office supplies, but school supplies and electronics. Hey, they even have drinks and snacks in the front of the store. the only drawback is that feeling that you are in a huge store and have no idea where to find anything, but if you wait a minute to get the attention of a worker then they will be right over and very helpful. One of the bestest bestest places around. read more

Consistently poor and slow service. If you want to put in an order for any service (copies, laminating, shredding) you will find 4-5 inattentive associates who do not know the concept of lines. Happened 3 times now. read more

I did on line purchasing and chose to deliver here.after four days I went to pick it up with my receipts.they didn't tell me I should bring other things like id with pictures.then after I refused to buy protection plan for laptop the staff turned to be very rude. read more

Ordered 5x7 Christmas cards. Horrible experience. 1. Went to pick up order 24 hours after it should have been ready and they had no record of it. Got attitude about it. 2. Picked up cards an hour later, cards were cut to 4x6, making photos off center, and had heads cut off at the eyebrows. Color was perfect I them, though. +1 for that. 3. Got attitude from print shop manager,said that I must have approved for them like that to be trimmed like a drunken mule took the pics. 4. Print manager has no cue how to rectify this situation. 5. Store manager assures me it will be fixed somehow. 6. Got call cards are ready, pick them up. Hot mess! Right size, contrast completely off. Since I can't even with them anymore, I take the shitty cards home anyway. 7. Time to stuff envelopes! Envelopes are too big. Whatevs. Eff Staples and their shitty print shop. read more

I had an accident in your parking lot..received immediate personal caring attention. I couldn't have been treated more kindly and compassionately if I were related to the CEO of Staples. The special care was due to your Assistant Mgr. Styfels (?spelling) Thank you, Mrs M.Finkel read more

Went to Staples to ship some packages today at 7pm. All 3 staffmembers there were extremely helpful. One gave me tips on shipping options, another made me aware of a discount available on shipping for that week. Another patiently waited for me to fumble around for my rewards card. read more

Came to this staples very professional personae like Jaun C. Helped me on getting business cards. He was very nice and helpful!!!!

Helpful staff member helped me pick out my Nexus 7. It was quick, easy and painless. (That's what she saidddddd.)

Placed, and paid for an online order. I dropped by Staples a few days later for what I thought would be a quick and easy pick up of the items ordered. However, I was told online orders must be picked up in the "copy and print" department. The line was long and very slow. Finally, half an hour later, I was given the online order. Never again. read more

I had good experiences at the Bayside, NY Staples in the past, but this year has been amazing with Jamie, who runs the printing department. She is smart, helpful and extremely knowledgeable. If you have the pleasure of working with Jamie you will immediately see that she goes above and beyond, something you don't find much anymore. read more

Parking is not that horrible for me. I mean it can be a tough crowd but there will be a spot. A woman with short light brown hair is super nice. One complain... copy center. 1. 59 cents for color copies are ridiculous. I use to come here and give them my USB for them do print out pictures. 4x6. Not all of my pics are that size and I need their professional help. And now they make you do it yourself. You put your credit card in the machine, they charge you by the minute and per page. So sad. read more

Great customer service the shipping department. Juan was very attentive and helped me box a large item with speed and caution. Thank youu!

I have to give this location 5 stars!! After sending a fax, I inadvertently left my debit card in the machine! I immediately called the store and a very nice Sales Associate, Mary, began the search for my card. In the meantime, I headed back to the store. As I entered and made my way to the fax machine, I asked if anyone has seen my card. I was pleasantly surprised to find out that the Assistant Sales Manager, Yogi had recovered my card and locked it up in a safe place! My thanks to Yogi and his crew for looking out for their multitasking customers. I'm even more in love with my Staples! read more

Absolutely horrible experience here. I called on two separate occasions to find out if I could recycle my television here as they were listed by the Department of Sanitation as a recycling center. Both times I was told that they accepted tv's and that I could come in anytime before closing. When I got there, I was told by a helpful employee that tv's were not accepted after all; she was also kind enough to confirm that yes, I had called the right Staples. Unfortunately, a manager came by (woman with short, gray hair) and gave me an attitude, telling me that they clearly don't accept tv's and that it was listed on the website and on the board in the physical store (both of which I was not aware of). She barked out that all her employees knew the rules and that she didn't know who I had spoken to twice. She spoke in an extremely condescending tone and certainly ruined my experience there. It's sad to see how far downhill this Staples has gone. I remember going there since I was little shopping for school supplies and had nothing but pleasant experiences. But clearly, the current management there is incompetent so I will no longer be shopping here. read more

More than a few years ago, when I was in the market to buy a new camera, even though I found better prices online, I decided to purchase one at this location. Paying more for the service I received was valuable. Furthermore, after my service contract expired, I had trouble with the same camera. I went back get it fixed, and even though my camera's service contracts was expired, Staples technician helped me out without a charge. There you have it I paid more but it was valuable. Recently, needed help with my printer which I purchased from here, The problem was the ink cartridges. For the convenience and cheaper price I purchased the replacement cartridges on line but it proved to be a hassle because it lasted about a dozen prints and they all dried up. A sales associate/manager, upon hearing my problem, took the time to explain th dos and don't s and she was very professional. Thank you Kendall! If she isn't a manager, she should be one. I hope your supervisors read this review and promote her. I know retail is on its decline for people are turning to the Internet, but when you have a kind and knowledgeable professionals that help you with your purchase, this may add up to savings as well as doing the good of supporting the local businesses. read more