Just got done at Staples. I've had a lot of bad experiences at Staples but I just had the best one I've ever had. A gentleman named Andrew gave me such amazing service, and literally put me in a better mood. I run a business and that is an employee I would want to work for me. Give that man a raise! LOL thank you Andrew read more

I did the 1-hour pickup to this location instead of the location that is closer to me, because the online site said they had my item here. I waited about 45 minutes and then drove the 30 minutes to the store. While driving (about 55 minutes after the order), the store sent me an email saying it wasn't available. I didn't see it until I arrived. The customer service rep apologized and was very nice. However, the manager came over and was really rude for no reason and proceeded to tell me "you shouldn't have started driving until you received an email stating we had in in stock." Excuse me for thinking that the website plus a confirmation email were enough. He then wrongly told me that my card was never charged, which it was. Promote the customer service rep to manager instead. read more

Just wanted to give some stars to Garrett who's always very helpful and friendly. We always remember bad customer service but it's good to point out great customer service as well! read more

Recently, I made some copies at night in their self-serve area right before closing and left my USB thumb drive in the copier. Problem was, it was attached to my house keys! By the time I realized my mistake, I was 45 minutes north of LA and not returning til midnight. I couldn't even had made it back in time to pick up right away if I wanted to. Panic. I spoke to the manager, Juan Carlos, who immediately put me at ease with his demeanor and appreciation for my dire situation. He (and I hope this doesn't get him in trouble for violating some strict corporate safety rule) suggested to take the keys next door to Ralph's and have them hold the keys for me at their customer service counter, since they were open much later. Bingo! (and kudos to Ralph's for accepting the liability). Worked perfectly, crisis averted, and I didn't have to sleep in my car that night! Thanks Juan Carlos. THAT'S what making it "easy" for the customer is. read more

Staples is one of the only local places to get special tape for making hexayurts. It's called bi-directional filament tape. Anyone trying to make a hexayurt for festivals or camping knows that the tape can be very difficult to find. Sometimes they have the tape in stock but you can also special order it. read more

If there is one word to qualify this store it is : OVERPRICED!!!!!! Sure, its very practical if you're in a bind but then they really rip you off for the convenience. Target, Walmart or Costco are much better options. read more

This Staples is run poorly from top to bottom. Had an issue returning something. I know it was 2 days passed the allowed time. Had special circumstances. Had proof of this: The body shop my car was at provided proof via invoice, insurance documentation etc they demonstrated that the product was in the car within the return policy window when I got hit by someone who ran a stop sign. And when I say hit, I mean the car was inoperable. The management lied and said no problem just bring it in when you get your car back. I did just that and they changed their story and said we had never spoken. I went all the way up to the Office of the President at Staples. Did I mention that we are teachers and spend a lot of money there every year, which is documented by their teacher card program? I choose to go to Office Max/Depot and if need be, I go to a farther Staples because this one doesn't deserve my business and out hard earned money. His happened 2 years ago and I haven't been back. read more

I honestly don't see how this store has so many negative reviews. I went in there the other day to print head shots out quickly. The lady working the copy and print center was extremely helpful! I wish I would've caught her name so I could credit her on here. She was a middle-aged african-american lady. Anyways, she rocked! She helped me get exactly what I needed, was friendly, courteous, quick and all-around wonderful. It's nice to find somewhere affordable to print as well because most of the shops I've taken my head shots to wanted $4-$5 per photo! This staples was very affordable. I printed 40 8x10 color photos in color and on photo paper for right around $48. I was in and out in less than 20 minutes. read more

I must say that I'm a fool sometimes for waiting until the last minute to get some important printing done. I lucked out at Staples because they were able to get my job done quickly while I waited. Mamie was great! Friendly and efficient. While talking with her I realized that I've always gotten great service at the copy centers at Staples. Whether at this location in West LA, in Studio City, the Bundy location or in Hollywood...their copy staff has always been on top of things. read more

Print and copy center didnt even acknowledge me .. The manager had to come and tell her to help us. Then when i asked her to print something that i know they do there she said no they didnt do it and walked away with attitude... Worst customer service... read more

Now I know why I don't go to this Staples. I went to make 1 blk & wht copy of 2 documents from my USB and the girl in the printing area said it may get done later today. I was the only customer. I went to my usual Staples off Bundy. Same scenario, again only customer, and I was able to be on my way within 5 minutes, with the copies of my documents in hand. Too bad this location is not up to par. I really liked that there was a Staples, Raulphs, and Riteaid all together. read more

Always a problem using their computers. Two stations only one works and they dont seem in a hurry to fix it. Then I drove to the one on Bundy. The computer was SLOW. Remined me of the AOL days! I just wanted to quickly use Word and print something out. I should have just bought a new printer and hooked it up at home! read more

There's a reason this Staples has such low rating and reviews, their customer service is non existent...Staples needs to hire more employees to attend to the customers needs as there clearly isn't anyone or enough of them to attend to their customers. Called Staples to check pricing for an item just to be told they needed to put me on hold, which was 15 minutes long...I got tired of waiting I eventually just hung up so I still don't have an answer to my question...guess I'll have to drive up there and search for any employee who can help me. read more

I wont shop at this Staples. I wonder is the management of Staples too stupid to realize the Los Angeles city shopping bag ban/fee ordinance that begin on January 1, 2014 only applied to Supermarkets such as Ralph's and Supercenter stores with grocery outlets such as Target and Walmart? It does not apply to retail non food related stores i.e staples, OfficeMax, Sears, etc. I hope they are not trying to trick unsuspecting customers who don't know better in order to get away with charging 10c per paper bag that tears easily. I hope they learn this mistake and correct themselves. Then I will consider shopping with them. read more

I've been coming here quite a few times in the past 6 months for various supplies. Pens, whiteboard materials, paper, and other office supplies. I don't remember the name of the male associate, but he was friendly and made sure I could find everything I was looking for. Walked me over to where I needed to be and made the experience very pleasant. read more

This review is for the copy/print center. I called and email to inquire about what format would be best for my invitations. They never replied or answered the phone. I took my business to Kinkos and was promptly assisted over the phone and in person! I will now be avoiding Staples like the plague for all my future printing needs! read more

This store is one of my favorite places to shop. Staff is so friendly here. I always get 100% price match here. I understand they have to verify it and that's cool. All managers are great and very professional. read more

Staples - Printing Services Near Me - Los Angeles, California

This is the first time I've ever walked into an office store and immediately walked out. The stench was overbearing! It smelled like an unkempt pet store. Very dreary atmosphere and the store just looked dirty. The staff was unattentive and they all looked depressed. The machines are outdated and some not working. One employee in copy and two on registers with about 20 customers in line and 3 in copy line. This was a real surprise considering there aren't many options in this area. Staples......are you kidding me? You have to do better! read more

I'm not sure how there are so many apparent issues with the Copy and Print service. I went in to get some temporary business cards printed for an event I had later that night, and Mamie was awesome in helping me out! She showed me step-by-step what to do and even printed off a sample to ensure that the business cards looked the way I wanted them to. She placed a high importance on customer service and my satisfaction and I appreciate that. read more

Worst service ever! With bad attitude at beginning the guy Mario show us the attitude and said " he is busy " when we said we have a lot to print. And he printed it wrong after 15 mins. So we have to left things there and come back again. The most stupid thing is he made it wrong again! If I could put ZERO star I would! Don't ever print there everyone! read more

This Staples does not answer the phone. I needed a question answered before I went. Called many times and at different times of the day. THEY DO NOT ANSWER THE PHONE! read more

They get a good vote if only for the werid computer games they sell. About the only place that really sells good stuff here in that regard.

Dont go there. I went there to print my thesis and get a cover. Omg they made me wait hours. And at the end told me they dont have enough stuff to help me after charging me 75$ for photocopy i was like what the hell i have a laser printer at home! And i would do it at home i just did not want to waste time and get a binding! And first they said they will help and then the woman said that left! And the other guy said sorry i am busy come back tomorrow morning!!!! I was like are u kidding i waited 3 hours. Another employee said ok i will help but could not! Because they dont have a binder for 260 pages! They offered to use two small binders for each 130 pages. Are you kidding which dissertation thesis has 2 binders so gross and he even suggested to use a big folder!!! I left there went a local copy place closer to my home on motor avenue. It took that guy to bind my thesis in 3 minutes for just 5$ and also i got an extra copy of my thesis for just 12$!!! It took just 15 min! 4 binders ( i had five copy) and another binder and another copy. Staples so bad ! Dont go there ohh i forget to mention they dont let you use ur harddrive.you have to come with a flash drive or send document by email.,if u use their computer station!!! dont print directly from there crazy expensive just sent to their email adress let them print much more cheaper. read more

The staples on national is very bad. They were forced to close their store on Lacienga so I was forced to come here. The store manager never took responsibility for their action and was very rude and gave me a very childish polite lip service. read more

Went in to resize pictures and the gentlemen working the photo center was rude, not solution oriented and had poor customer service. I had to call another staples to find out how to resize a picture because he said "this is the only way I can do it" and his solution was I go to another staples. I called the other staples and figured out his job for him. The whole situation was poor communication and condescending customer service. In the end I took my business elsewhere because the whole experience had really bad vibes. I will not be going back and I advise all customers to go to another staples or find your resources with another company all together. read more

They have your basic needs here but it really feels like the morale of the place is sliding. Forget about getting furniture here - it's overpriced and shabby. The register lines are always long and move slow. Feels like Fed Ex office. I think the answer is better management. My two cents. read more

Did some printing here complete joke no-one helps miss info had me spending $40 bucks more than I thought. Then you call and they hang up when they transfer you to a dipsh%t mng twice this happened. Its really offensive how bad theses places are run. Never again go to the mom and pop place. read more

Staples seriously needs to review their customer service policies otherwise they will be out of business faster than you can say "THAT WAS EASY!" I experienced some of the worst customer experience in this store from none other than a general manager who refused to price match a 100% valid offer. He not only was disrespectful from the get-go but he threatened me, spoke over me as I was trying to discuss the situation in a professional and respectful manner, and totally ignored me. Very rude. Disrespectful. Would give 0 stars if Yelp would allow it. I highly recommend you avoid this Staples store at all costs. Do yourself a favor - buy online or go to the Staples store in Santa Monica where you won't be treated like trash. read more

I have lived in this neighborhood for 4 years now and have experienced much frustration with the print and copy service in this store. The very high turnover of employees and the zero training they get. If you need print services go to a mom and pops. It might cost more on paper but you save so much time and anger. read more

If there was a way to give them zero stars, I would. I made in order online (Save the date cards) on Monday, it's Wednesday afternoon and they still don't have it ready. However they called me in the AM to tell me it was ready for pickup. I've been waiting for 40min and they don't know what happened... horrible service. I asked for a refund and they are having me wait for that too. read more

Staff is helpful however this store seems to be always under staffed which is a bummer when you have to really search for someone.

I wanted to review the copy and print center. The first time I went there the guy working the counter seemed stressed and had me print by myself on the self- serve machines( hence not getting 5 stars) But the second time completely made up for that service! Mamie(( I think is her name)) was there the second time I stopped in. I was rushed and under a tight deadline. Mamie had a ton of stuff already printing, but she was so sweet and must have seen the stress on my face, that she printed everything for me-- and so quick! She was very friendly and got me in and out in 15 mins. I really appreciate her taking the time to treat me so well! read more

This is the worst store I've ever been to. I waited 20 minutes for someone to help me. They kept telling me someone would be right up, and that wasn't the case. I needed 20 copies and was told it would take an hour to do. I asked if I could do it myself and was told that the self printer was broken. The staff was rude and unaccommodating and failed to tell me that they wouldn't be able to print right away, leaving me to miss my deadline. I will never be back here. read more

This place is a nightmare. Always slow save for one person and she cant be doing all the other employees jobs.

I normally do not write reviews, but I felt like it was well deserved. I was here on Saturday & this gentleman Paul helped me with everything. He was very generous, & knew exactly where everything was located, on top of that he was helping literally everyone else, while still doing his job perfectly. Thanks Paul! read more

Don't shop here. They have no idea what customer service is. I tried to return a defective cartridge I purchased 3 days before. Had the receipt and the plastic packaging and they refused to take it back. They said I had to return it to HP myself. Really? They don't do enough business with HP to take care of a customer who received a defective product? I have lived in the area for 13 years and only been to this store twice. This reminded me why. Amazon, Best Buy, any place but Staples. JW read more

Decent store but overpriced for cables. The USB, Ethernet, and other cables cost multiple times the price of other stores. Usually had good deals on flash drives though read more

Juan is the brains of the operation... always have a wretched experience... he has great Coustomer service read more

This is a review specifically for my experiences at the copy and print center. I can't speak to the other aspects of the store. I am officially f-ing breaking up this this copy center. Honestly, I don't know why I hung on this long (probably because this is the closest and most convenient copy center). I frequently have to make copies for my job and have frequented this Staples three times for relatively simple jobs (ex, 10 black and white double sided packets of 39 pages each - NOT ROCKET SCIENCE) and they have had an issue every time. The first time I got a confirmation my order was ready and when I got to the store they hadn't started on it. Cue 20 minutes of waiting. The second time I got a confirmation email and then I called the store juuuuust in case. I got a verbal confirmation and then headed over only to find that they had no idea where they had placed my copies. Cue 15-20 minutes of waiting as they re-do the job. Today? I got the email, called to confirm and then when I got there they had printed out 1/10 of the copies I paid for. At first the girl working the counter tried to say that I had made a mistake when filling out the order form online but when she looked again at the order sheet that had been in her hand the whole time she switched to telling me that, you guessed it, it would be about 20 minutes while she took care of it. No apology. Nada. If this were an extremely complicated job I might be a little more forgiving but, really? If you can't make 10 black and white copies you need to reevaluate your life and your choices, Staples. SHEESH. read more

I stopped by staples last week to print some power points prior to going to class and Mamie was one of the nicest attendants I have ever encountered. I had to come to this location as the workers at the Bundy& Olympic location refused to help me. I'm a frequent customer of numerous different staples location due to my teachers constantly requiring print jobs and at other location they are not willing to help, but Mamie was. She was very knowledgeable, attentive, and willing to help organize my print jobs. Thank you so much for being so nice and attentive it really makes a difference. I will definitely bring my business back to this location. read more