I brought my laptop to be repaired and left it there. When I pick it up a few days latter I noticed the battery would go dead after two hours. It would last all day before they had it. They denied any response ability. read more

I went in when they first opened. I needed (2) plots printed on their large format printer from one file on my stick drive. No other customer was in the store. When I went to the print counter the lady told me they were not sure they could get to my prints that day. I asked why and she said they had many orders stacked up already and if it was urgent MAYBE I could come back at 4pm or later for two prints. Two stars because I understand first come first served but the lady was rude and short with me. I could understand if I was asking to have a booklet printed but Two Prints. I left, found a place that could service me while I waited and I will not be back. read more

Instead of just standing around chating away at the cashier.. how about helping customer or clean the restroom since you have a sign posted for public restrooms.. read more

Very upset I had to give her a sister I already have another hour and a half waited half an hour to get someone to help me and it's not even busy never got help bad customer service don't recommend post read more

I went to pick up something this afternoon, and saw the item on display, but couldn't find a box that I could carry to the register. So I walked around the store a few times trying to track an employee down, but there was no one around. I finally spoke to an employee, but she wasn't willing to help (she made it pretty clear that I was bothering her during her lunch), so I left. What should have been a very quick sale ended up with a highly dissatisfied potential customer who will think twice about ever setting foot in a Staples again -- no matter how much of a rush I am in to have an item! read more

Went by today and had a wonderful experience with Teri. I asked her where the air duster and post it notes were and she was quick to guide me to the right location. Also, an elderly woman cut in front of me in line and while I waited patiently she opened up a second register and asked for the next person in line. The women behind me tried to steal my place and she said "I asked for the next person in line." Thank god for competent honest people. Hope I run into you again if I'm at Staples. read more

I ordered a few cartridges of ink online to pick-up in an hour, and arrived 3 hours later. It wasn't ready yet, but Betsy, working at checkout quickly got the order together. She was very nice and got me back on my way quickly. Thank you Betsy! read more

I always bring repeated business to Staples, especially when I utilize their printer/copier and computer workstations frequently for all my legal document needs and also because my good friend is a Staples District Manager. However, coming to this location, I've noticed repeatedly, the business has always been slow and not much foot traffic here, especially when you see 3 staffs tonight standing together behind the desk just chatting away whereas in comparison to the store I equally go in San Francisco, on Van Ness Avenue, their staffs are ALWAYS alert, greet and check on customers to see if we had any questions with what we are looking to buy in their store; super friendly and extremely helpful. Never were there any issues or lack of knowledgeable staffs. But I can't say the same for this store. I always seem to engage with their staffs that has very limited knowledge or that they just don't care about their part in this company or the reputation for STAPLES. Afterall, they are here for just a paycheck. Rather than being helpful, they give the customer a hard time; a lecture. How can that be helpful? I just had another stack of legal documents printed tonight and wanted to cut 2 sheets of paper. However, it is really annoying when the service to have a paper cutter available for the customer become unavailable and still unavailable after a year later. Well, they do have several paper cutters available, but are located behind the desk and yet they refused to let the customers to use any and they are working paper cutters too, claiming a customer can die from using a paper cutter, per their store staff, Rebecca. I find that odd, but guessed she thought she had to give some lame excuse to me and continued to ramble on to say this was addressed to her management a while ago. But really, it has been over a year and yet a paper cutter is still not available for the customers to use. Someone either didn't do their job right or it was not addressed! Please don't tell a customer that one will die from using a paper cutter if I step to the inside desk to use one. The blade doesnt even lift up from the surface. It is only a sliding blade that goes across a sheet of paper on a flat surface. There was a paper cutter for the customers use, available over 18 months ago. Now, there is still not 1 available for the customer. Isn't it funny that I used the paper cutter in front of their desk, I was not addressed that I will die from using it. There is seriously something wrong with what Rebecca said. She then goes to make a 1 time exception for me to use 1 of the paper cutter behind the desk. As I thanked her, I walked towards the back wall where all the paper cutters were lined against the wall, funny she then sends a young man, perhaps a 16 or 17 y.o. to stand right beside me to look after me to make sure I don't die from using this sliding blade on the paper cutter while under his watch. It would have been better if Rebecca offered to cut the 2 sheets for me rather than making an excuse to push blame on her management. What a waste of my time to listen to that... Hope the Management sees this review to have a better understanding as to why this store still does not have a paper cutter for the customer to use. read more

Thank you Betsy!! We bought a bunch clearance stuff yesterday 1 of the items wrung up incorrectly, we came back today and not only did Betsy remember us, but she was able to rectify the problem in a speedy/friendly manor!! Great customer service!! Thanks again Betsy!! read more

That was easy, and convenient to me. DO NOT FORGET TO EXCHANGE your ink cartridges for STaplese rewards dollars. Every month, you can turn in 10 cartridges to earn a total of $20 in money to spend at Staples, GO GET SOME! read more

Went to this STAPLES today 5/8/14 this afternoon. Only went to the Copy Center. Have to say the girl wasn't that anxious to help me. I had to make some copies and use their FAX machine ($9--to send a freakin Fax) and the girl acted like I was bothering her. C'mon people WHERE IS THAT CUSTOMER SERVICE?? read more

So I came here to do some back-to-school shopping and oh boy was I in for a surprise. I'm ridiculously picky about my college ruled lined paper, and I like to make sure it's not recycled paper. (If that makes any sense) As I'm minding my own business, some white, short, lady is restocking the area of lined paper and goes insane saying "they're all the same." My first thought was, aren't I the customer and plus I wasn't doing anything wrong. Then this little boy, I'd say about 7, was looking through the pile of paper and she asked him why he was making a mess. He said "oh I'm just looking through because some of the packages are already opened." She freaks out and yells at him going, "THEY'RE ALL THE SAME!! You're gonna throw it away anyways, ugh." Can you say worst service ever? She should get fired, seriously. On the bright side, the guy at the cash register was extremely nice and helpful. read more

DO NOT PURCHASE THE EXTENDED WARRANTY! I purchased a laminator. I was told by the sales rep. "if it breaks, it will be replaced, no questions asked". Well, it broke. I brought it back to staples and they told me to call the people who handle the warranties. This person was in India, she asked what the problem was and said there was nothing she could do until the warranty runs out. WTH? I explained again that the machine broke and I was supposed to get a staples cash card so I can purchase another. She explained, that's not how it works ans she doesn't work for staples. She works for a warranty company that is not affiliated with staples. Frusterated, I went back to the store. The manager says they cannot help me. I have used this store for all of my office and copying needs. I will not buy one more item from staples ever again! read more

Attempted to mail a package less than 2 pounds through their UPS service , going to los angeles from San Francisco and it would take 3 days. They told me it would cost $26 and that's the cheapest one. That is just insane. Robbery right there. I said no thank you read more

The customer service in the store sucks. I went to ask for the wireless mouse that was $9.99, none on the rack. The large gal at the CS counter said they're probably on the table over there. There was a bunch of more expensive ones, but not the $9.99 ones. Had to walk around the store to find one that someone must have left on a shelf randomly. We went to pay and all the cashier lights were off except at the large gal counter. My son stands in line behind a large group waiting his turn. Another cashier walks up and opens a check stand taking in other customers while my son stood waiting at the other line. He had to get in line behind the second cashier after waiting in the first line. This store does not help customers walking around looking for merchandise, they avoid talking to people. They are of no help when you ask them questions. They are unconcerned with making customers wait out of turn just to pay for merchandise. This is a ghetto store. No need to shop here there are plenty of other office supply store that offer comparable prices and way better customer service. Their Foster City store actually has better Customer Service, must be better management in the store. read more

I like this store b/c the people there are very helpful. They pull stuff off the top shelf, order stuff on the PC, and dig through whatever to find what you are looking for. A blonde haired lady who wore her hair up (looked like it might be long) assisted me with some plastic envelopes. She was awesome. Sorry I didn't get her name. They always say, "My pleasure!" when assisting me. Go there and you will enjoy your shopping experience. read more

The easy tech supervisor was the most help. I will go to him no matter what the problem know. He takes care of the customer needs

Love shopping here. Working at a school you always need bargains and this place has them. Always hit their clearance isle and am rarely disappointed. My last treasure I found here were Picasso posters for - get this - for $.50 cents - that's fifty cents!!! Why do I need posters you ask? Is there money to paint schools these days?? Posters cover a big 'ol piece of wall real fast and real easy and no one complains about them because they're "master pieces". Probably should not be sharing this with you so the bargains aren't gone by the time I get there -- but I just had to. read more

I am soooo over Staples and their rebate process. They don't like to do "sales" anymore, so they advertise prices and they call them "Easy Rebates" ... which couldn't be further from the truth. Now I know rebates are a tactic to lower the percentage of customers redeeming them, but comon, seriously. I bought paper today. The cashier said it was $6 and I'd get a $3 "mail in rebate" to make it the $3 price. He handed me a 4 foot long receipt, and said all the instructions were on it for submitting it online or by phone. I attempted to submit it online, as it said I can on the receipt. The website said this offer is only eligible for mail submission... so my $3 rebate just became $2 after stamp and envelope. These are the games which make me hate a retailer. Why would they not just do a coupon, or a regular sale like everyone else? So many retailers have limited or done away with rebates, because people don't take them seriously. Anyhow, so I decided I'm boycotting Staples. There is a Office Depot (which has SALES not REBATES), and Target, Walmart, Amazon, and Office Max are all perfectly viable options. I wrote a letter to Staples, and they sent me the canned response thanking me for the feedback and offering to help me complete the rebate. Not worth it, so over Staples. Bye Bye! Plenty other options to buy from. read more

Never enough cashiers, never seem to have exactly what I'm looking for but what little choice I have.

Worst staples EVER! I've been standing at the printing center for at least 35 minutes and was not acknowledged at all nor told it'd be a while... Just standing here... Walked around the store for another 15 minutes nope no help there either... And back at the printing counter for some color copies because all of the public use copy machines have out of order signs... John R. You my friend have no customer service skills at all! And management in this store seriously needs to bump up staff and retrain. Sticking with Office Depot in Millbrae! read more

Picked up several things at the Noor avenue store, then stood in line for a bit with 5 other people with one register open. Long story short, no registers open, no sales - I walked out a little frustrated (or a lot) because there's a reason people GO TO a store - we need stuff immediately! Why be open if you're not going to run a couple of registers? read more

I had a fantastic experience, called in and spoke with David who confirmed the laptop I wanted was in stock. The laptop was a open box and it was not restored but a sweetheart named Angela in the easy tech department said she can restore it and I agreed. A few hours later I picked up the laptop and a associate named Henry knew exactly who I was and showed me that it worked properly before I took delivery. Every associate was on the same page, professional and easy to deal with so they deserve 5 star's ! read more

All I wanted to do was buy an office chair. Go to Staples,quickly find a nice cheap,serviceable chair on sale. I'll take it. Grab the tag off it. Go up to the register. Oh no. You have to pay for it in the chair dept. I'll send somebody. 10 mins later I see an employee walk by. Hey,I want to buy this chair. Ughh,I don't think we have it in stock. Well.it says I can pay an extra $10 for an already assembled one. Ughh,ok. Roll it up to the register. Original cashier says you can't buy a floor model. I'll send somebody back there. Another 10 minutes later,nobody. That's when I walked out and told both useless cashiers thanks for nothing. read more

This store is alright. I can in here looking for a few things. While is was shopping. I was looking around for someone to ask Help me find what I was looking for. It took me a while to find somebody to ask because there is no one on the floor to ask. Then when I went to check out it took me a while to be able to pay for what I bought All in all in all my experience here was okay. read more

Close, convenient and have most office supplies I need. They usually only have one cashier open, but it's not typically crowded.

Manager models customer service skills! Truly attentive, helpful, and then honored ridiculously low price (data entry error) of a larger item when scanned at check-out. The store didn't have everything I wanted, but they had one of the best in-stock selection of filing cabinets I had seen at half a dozen other places that day. This store had not impressed me on previous trips over the years. It looks cleaner with fresher displays of merchandise. Definitely will add this store back to my list of places to go for office supplies. read more

If I could give zero star, I would. These guys here are the most lethargic, unorganized, uninterested and inefficient team in Staples and I've been to many. The customer service is slow. No one picks up the phone because they are too busy running around aimlessly and they ended up overcharging me on the items we purchased. Truly the worse Staples I've been to. read more

I love going to Staples to do my copying, faxing, mailing, and buying my essential office products for my home. The staff are also very nice and helpful. I have had no problem with Staples. read more

I've been pretty happy with the service here every time I come here. The store is in great shape, clean, plenty of stock. If staff was just a nudge less helpful, they'd get 4-stars. It's borderline. But for the most part, it's a 5-star shop. read more

I love going here when it comes to buying school supplies! I like their notebooks because the paper's white enough and their notebooks seem cooler. Hahah. The lines pretty quick too. read more

I've been using their print and copy center for years now. They greet me by name now. Service is consistently quick. I've done stickers, BW copying, Color booklets, spiral bound books, and banners with them. It can get kind of busy after 5:30 since they reduce staff then and there's only one person there. read more

Always really empty. No more than 10 customers at once it seems. I like the selection of materials here. Saw the display of calculators but couldn't find the TI36Xpro. No employees for miles. Only the ones working the counters. Not really in a rush to get things whenever I'm here. I usually price compare with other stores and Staples. read more

Had to make some last minute copies of a presentation and was able to find this Staples very easily. The staff members were helpful.

I've come here on multiple occasions and its always the same thing. Can't track down an employee if you have a question. If your shopping for something no one is going to offer you assistance. The few employees actually doing something seem to be in a trance because they do not notice anything around them!! read more

Been buying small business supplies here for years. Have also occasionally faxed or made copies there. I know the economy has warped the behaviors of many businesses while trying to stay alive.... But today, you charged me $13 to fax 6 pages. The receipt said appx $11 of that was allocated as long distance fees. But the number dialed was a toll free 866 number. I was told that's just how your system sees toll free area codes. We won't be back. read more

So same issue with this staples! I drop my catalogue off the night before and show up the next day to pick it up and it's still not done! What is the deal with this company?? Last trip ever to a staples again! read more

Ricky from print and marketing services was of no help. They make you print your own documents now and every one there was having trouble with the printers. Instead of helping Ricky was just being snobby and telling them to try again. I tried doing it myself and it didn't work so I asked Ricky since he was doing nothing to just print them out for me like they used to do, the easy way! And he reluctantly did with attitude while also taking his sweet time. Then to top it off he charged me $7.50 to print 37 pages. I thought this couldn't be right so I called corporate and asked how much 37 pages cost. They said about $3.25. He charged me extra bc he had to actually do some work. I will be going back tomorrow to return the papers... I changed my rating because Rebecca was kind enough to explain to me the way the system works and reply to my review. I shouldn't shun staples bc of one bad apple. Thanks Rebecca:) read more

Yes, I went to the Staples cause copying was cheaper at 9cents a copy than Kinkos/Fed Ex. Staff was really helpful as I needed to copy about 100 pages of daughter's textbooks. I also needed a memory card and the price was right $10 for something I paid $20 for 3 years back (4GB). The cashier/customer service person was very helpful and made sure that the camera worked before I left. So I would definitely recommend this place even if it is a few miles further from me than Office Depot and Fed Ex/Kinkos for copying. read more

I called them repeatedly today and kept getting put on hold or disconnected. Poor customer service!