Great Service! The Staff is very Friendly. My packages are safe and I enjoy other services they…read moreoffer.

This place is great! Amazing staff and wide variety of services. I love that I can drop off my…read moreFedEx pkgs here. The box rental rates are very reasonable.

I had a fantastic experience several weeks ago with an absolutely delightful woman named Anne…read moreManning. This review is grossly overdue Anne I'm so sorry this took me so long!! Anyway back to my experience lol I needed to ship a gift basket to a friend of mine back home and while Anne and I were talking about what I was shipping she was sooooo thoughtful and helpful! I mentioned that I was shipping some chocolates and things to my friend as a thank you and she made sure to talk about shipping speeds and packaging to ensure that the chocolates didn't melt on the way! She was also just being incredibly sweet and kind about what I was doing and told me what a good friend I must be which I thought was super adorable such a nice lady and I hope that you people are grateful to have her!

To start FedEx in general is difficult to deal with. The…read moretracking system for the packages gives you a vague understanding of where it is and when it will be delivered frequently, the update is "it's in transit" with no other explanation. The details on how it's getting from point A to point B used to be more detailed but now it's not. The customer service line tends to hang up on you rather than transfer you to a live customer service agent. It requires information that puts you into a different answer loop than actually transferring you to an agent when you want to talk to somebody, especially if you have a complaint. I personally had a very difficult time even finding the FedEx customer service number on their website. The delivery center in South San Francisco frequently does not deliver at the same day they get it even if they get it at 2 o'clock in the morning it probably won't go out until the next day and I don't understand why that happens with my packages. USPS is much more efficient delivering my packages in South San Francisco then FedEx. When I look at my USPS tracking and it shows that it had arrived at station early in the morning, like two or 3 o'clock in the morning, I know that I would be receiving it later on that day. My most recent experience with FedEx had them not send a package out to be delivered on a Saturday delivery and it was delayed till Monday. This delay was logged in about 8 o'clock in the morning but post timed till 11:30, almost to show that delivery was attempted, but their reason was the business was closed and they could not make that delivery. This was going to a UPS store that is open seven days a week. When I finally contacted the customer service line, they said that business indicated that the address it was going to belong to a business that was only open Monday through Friday. I have never had this excuse from USPS.

I dropped off a package here exactly a week ago, on 1/31/26 at 10:20am and this is confirmed on the…read moretracking but somehow my package containing $230 shoes disappeared and never made it to their destination. Per the tracking, the shoes never left the store and there was no explanation when I called both the store and UPS corporate to try and figure out what happened. Since UPS was no help despite being the last to be in possession of the package, I ended up having to involve the recipient/retailer I was returning these shoes to for a refund. Such a headache and quite the disheartening ordeal! I will be using a different UPS location from now on...

I can only comment on my experience in doing returns here. The staff are friendly and the return…read moreprocess is very easy. For items that have been purchased from Amazon, you can use their kiosk machine, but other returns you just get in line and an employee will scan the return QR code or barcode. Many of the returns I've done did not require me to repackage the item. UPS did that for me, which is super convenient. What I also like about this location is that there is a parking lot. It's a small parking lot, but this location hasn't ever gotten busy with the handful of times I've been here. I also have been here at different times. My return process literally took less than 5 minutes from start to finish. You also get a receipt to track your return.

Noreen was incredible, with customer service skills worthy of 10 stars!…read more When I got to her counter, she explained she couldn't use the color photo I'd spent over an hour and a half getting from across the parking lot at Office Depot Office Depot because the prints weren't cut evenly or even the same size. I couldn't believe I'd spent all that time there, and the young lady who helped me had set everything up on my phone, only for me to discover they didn't even have a printer app for what I needed. Upon approaching the FedEx Office printing section, I immediately realized I had chosen the wrong business compared to OfficeMax or Office Depot, as FedEx Office was arranged like a professional mini printing warehouse. I was feeling a bit overwhelmed, trying to get it all done just one day before my son's big day, Class of 2026 graduation. Noreen was kind, helpful, and patient. She guided me through the process, and I was so relieved by her professionalism and the fact that she noticed I was exhausted. She was an absolute sweetheart, helping me figure out how to send the photos through the FedEx office photo app, and once I explained what I needed, she assured me she'd take care of everything from there. She gave me a price, and I said, "Okay, let me head back to Office Depot OfficeMax to get my refund so I can put it toward their fees." After returning with my refund from Office Depot OfficeMax, Noreen asked me to have a seat in their customer area while she worked on my photos--laminated, double-sided graduation keepsakes to wear around our necks for my son's graduation day. Noreen, thank you, my dear. You were a breath of fresh air during my time of frustration and exhaustion. By the time you finished, I was a truly happy customer, and the whole store knew it! FedEx Office in Colma, CA, is absolutely awesome, and I'm grateful to you for making my son's graduation extra special. I asked her to jot down her name, then told her manager and everyone else that I'd be writing a review guaranteed to get them all a raise, lol! When I grabbed my receipt this morning to write this review, I noticed Noreen had gone above and beyond for customer satisfaction by writing "Congrats!" with a heart replacing the dot on the exclamation point. Awwhhh, that's such a sweet and thoughtful gesture. #NOREENEMPLOYEEOFRHEYEAR2026;-))))))))

Not a fan of their new (well, not really new) shipping practices where they try and get you to use…read moretheir automated shipping system. The problem is that there isn't very much information provided when using that process. An example from today comes to mind. I'm shipping something that has an internal battery back to the manufacturer for repair. It doesn't seem to want to charge. When I went to use the automated check-in system, I was prompted to certify that my package didn't include hazardous materials. But, there isn't any information as to WHAT they consider hazardous. Because I wasn't sure if the battery in the package was considered hazardous, I decided to use the human based check in. The first words out of the person (who was female) who helped me's mouth was, "You know you could have used the automated check-in in." Not hi, not hello...but trying to drive me to that system. When I explained why I was going with human check in, her tone and body language were incredibly condescending. I felt like she was trying to chide me for wanting to ensure I followed their practices. I highlight this interaction because Neal and the team here have been my go to for some time both personally and professionally when I need something printed or shipped. I'm not going to change that, but I really wish they wouldn't treat people who want to be sure they are doing it right so poorly. It's not the first time I've had this challenge. This is why I decided to Yelp it. Customers should know what the experience will be like if you choose not to use their automated process.

I had the misfortune of dropping off an Amazon return at…read morethis UPS location. The woman behind the counter, who was speaking to another customer in a foreign language, rudely said "put it there". While she continued to speak to the other person she printed a tag and half tossed it at me. No acknowledgment, no eye contact, just plain rude. Ironically, it was the other customer who smiled and said "thank you " as I turned to leave.

I'm writing this at 10:05 on a Sunday and they are not open. Many other times I've defectively…read morerelied upon them being open and they are not.

Great service when printing something. I printed a poster and it could have been easier. I was…read moretheir five minutes and the order was placed

Greetings to all, l come to this location regularly, so this review is based upon my combined…read moreexperiences; let's see how it went: Parking for this location is shared with the surrounding business in the same location; this works well for this location. Inside this location was a modestly lit atmosphere; my feelings are that it could use some brighter lighting to provide a better buying experience. The service was nice and friendly, But the Main thing that stood was the fact that there were Not Enough Workers to Run the Business; more workers can make a difference. The values are comparable to any other establishment of the same sort. Bottom Line; more workers could have more positive impact on everything.

Sarah here is so amazing Her customer service is on another…read morelevel Had a tough situation and she handled it Glad I came here Other UPS stores didn't answer the phone, Sarah did Went in the store and she sets a standard to treat customers

Most of the staff are extremely helpful and friendly when interacting. But there is one older male…read moreemployee I see often when picking up packages who will deliberately ignore me despite being next in line. He's moved registers and has even walked away from the counter completely to avoid assisting me. It gives me an uneasy and unwelcome feeling. I'll probably move my P.O to another location after my 6 months are over.

Ideal location with parking in the back! Went for a notary. Staff banged it out efficiently. Will…read moreuse again with such a knowledgeable and helpful staff

Excellent service, took care of my needs, at competitive pricing!…read moreRecommend this Company!

This place is always usually busy. Be prepared to stand in line, but it usually moves fast. The…read morepeople who work here are super nice as well.

Made appointment for our 1 year old for passport. Quick process, staff was nice. Just make sure you…read morehave all the needed documentation ready on hand before going, to ensure a smooth process. Emilie said the processing time is actually earlier than expected

This is a review of the physical post office alone; I've never been here during business hours, so…read moreI don't know how slow it is. It's conveniently located in a strip mall with a Safeway in it, so there's plenty of parking. There's an outdoor drop box like at most post offices, but what sets this post office apart is that there's also an interior mail slot in the unlocked lobby, so you can post your outgoing mail directly through an interior wall. This means both that it can't be stolen and that it will be collected first thing when the post office opens. (They don't always check the exterior drop boxes first thing, especially if they have collection times listed.) The only thing missing from the lobby is an APC. I don't know whether the business-hours-only area has one (I doubt it), but it seems like a waste to have a lobby open late night without the ability to buy postage when the counter is closed.

I have package and they've been holding it forever... already talk to Daly City branch and they…read moresaid until now it's still with S. Sfo --- been waiting for a while now Not worth even a 1 star