The owner Tim was incredibly helpful while I was trying to print a short PDF. He was courteous with…read morea customer on the phone who had an absurd number of questions about a package he didn't even ship for that person. I highly recommend his store.

I stopped by this UPS store to send back an Amazon item that needed to be returned. This process is…read morethe easiest in the world.....if you need to return something from Amazon, you get online, process the return, then you get a QR code that can be taken to any UPS store. They will scan the code, take your package and give you a receipt....simple and quick. Besides this service, they sell office supplies and packaging supplies. They offer laser printing services, mailboxes and much more. The guy working was very pleasant and very efficient in handling my package.

For the only FedEx in about 100 mile radius, you'd think they could find nicer, less miserable…read morepeople to work here. Every time I go in I make sure it's for a prepaid shipment - because god forbid I have to ask for help in here - and EVEN THEN it's like they're getting heartburn for doing their job! I even laid it on thick for the guy getting a power trip from telling me to hold on, saying "have a nice day" and all he can muster back is a "yup"... it's actually disgusting. If you're going to be miserable, don't come to work!

Very friendly staff. Clean and organized store - easy to find what you need. The service I needed…read morewas to drop off packages with prepaid labels and buy a roll of tape to close the box up. They offered to tape my package up at no cost - unlike the post office where you usually have to buy tape! Very kind!

Love a low key post office. Parking was easy here, they share the building with a self storage…read morefacility. I went in recently and only had to wait a few minutes before I was helped with a smile. Plenty of self serve options within the post office itself as well as the counter staff. Convenient location with fast service.

Ran in during the Christmas rush with some last minute packages for out of state friends. It looked…read morelike I had just missed a big rush because about six people came out just before I went in. There was a short line of 3 people when I got inside. There were two employees working the 'windows' and they gave each and every customer their undivided and friendly attention. The first thing they said to each person is 'sorry for the wait'. They must have to say that a hundred time a day at least. It's the holiday and everyone is sending packages. These ladies were working efficiently and remained friendly. That is really a big deal. I don't often run out this way, and stopped by this post office because it was on my way between other stops. Boy am I glad I went this way. A really great P.O. experience. Well done.

This post office is pretty bad. With the weather we've had recently, it's understandable that…read morethere are delays and closings. However, the Westerly PO manages to open and Charlestown does not, even when it says it is online. Mail delivery has been terrible for years and is worse now. It's often 5 days or more between mail deliveries. No truck goes by and no mail is picked up for days. Never mind the old PO motto "Neither snow nor rain nor heat nor gloom of night stays these couriers from the swift completion of their appointed rounds". I remember when mail was delivered to your door 2x a day. Now we're lucky if we get it at all and often it's someone else's mail delivered to my address. And if you ask a question, a snarky retort can be expected. The worst!

This review is for Charlestown USPS as a delivery service. If you're visiting the branch to send…read moresomething out, I'd probably give it 3 stars. This is probably the worst USPS branch in RI. Every package that gets sent via USPS does not get delivered. I've tried calling to get it resolved. Each time, they swear the postmaster will get back to me. It's been 3 phone calls, 2 branch visits, and 3 weeks later, and the postmaster still has not called me. I've filled out the white card where I can designate where to leave packages. They seem to be ignoring that completely. Every time I call, they tell me that they can't deliver to my front door because they're a rural delivery service. Hm. Okay. Charlestown isn't the first "rural" town in which I've resided (and the other rural towns in which I've lived had no problem leaving packages at my door). Got another one? Oh, that's right. Then they say there's not enough space to turn the mail truck around. If I can turn a 23-foot U-Haul around at my place (which I did several times while moving in), I'm pretty sure a small postal carrier car can do the same. Today's excuse was the best: "Carrier is unable to gain access to front door to deliver the package." My God, I didn't know I was trapped in my own house! Thank goodness USPS tried to deliver a package and told me I can't get to my own front door! Nice excuse. My front door is perfectly accessible, thank you very much. Bottom line, zero customer service (literally zero.........nonexistent. they don't even contact you). The postmaster treats you like she's doing favors for you gratis; not like you're a customer who's paying her with your tax dollars. If I could have another mail service deliver all my post and parcels, I would.

One of the best PostOffice's I have been into - in the country! Clean, organized, friendly post…read morepeople! Wish every experience was as pleasant and kind as this one. Thank you to BETH for explaining the options and helping me get the stamps and products I needed!!

Not sure how or why, but cards mailed at the standing box outside took two weeks to arrive.read more

I thought I had walked into a new business in Wakefield because I had recently noticed the sign,…read morebut the owner (Jim) said that he'd been there for 18 years!!! I asked him if he sold used laptops, and he did not, but then he mentioned that they're easy to find online and proceeded to show me some viable options under $200 online. This led to a conversation about my laptop that had died and he said that he could probably fix it for less than it would cost be to buy a used computer of lesser quality. I brought it in and by the end of the day he had fixed my computer and gained a loyal customer.

Super service! A blast from the past for getting timely repair where the owner is looking out for…read moreyou. I called Jim at 2:30pm on a Friday and asked if he did data recovery. He said of course and when I told him I would drop it by that afternoon and expect it a week later Jim said there was a good chance he'd have it that afternoon. Sure enough, by 5:30 he had all the data from a dead machine on a memory card. I saw him deal with four customers during the time I was there and he treated them with total respect and tried his best to educate to current best practices without being pretentious. His pricing was really good too. Bring your dead and down trodden there with confidence and he will make things good. Thank you Mr. Frame!

About a year ago I submitted a 3 week hold mail request. The mail was redelivered a week early-…read moreleft on my porch with the hold mail slip with the correct resume mail date right on the top of the pile. Luckily, a neighbor noticed the pile and retrieved it before it got soaked. I recently had my mail held for two weeks. When service had resumed but I had only received 4 pieces of mail I went to the post office to pick up the rest. The female clerk on the desk on 2/27 handed me a loose pile of mail. When I started to go through it I realized that I had at least 25 pieces of mail belonging to 3 different Portsmouth residents who lived at different addresses- credit card and bank statements, letters from health insurers, etc. In the middle of this pile I found a hold mail slip for one of these residents who was not due to return for another 2 weeks! If my two experiences with this post office are an example of how their operations are being run, it appears that some significant changes need to be made.

I come to this local USPS often and I can't say enough good things about the staff. Heather is…read moreabsolutely amazing - I recently had an issue and she went above and beyond to help me resolve it. Her patience, professionalism and kindness truly stood out. Everyone here is great and consistently pleasant, even when things are out of their control (because... government). Dealing with the public all day is not easy, but this team handles it with grace and a positive attitude. Thank you for being such an awesome place in town for those of us who actually enjoy going inside and interacting with real humans, even for the small stuff. It really does make a difference!

My iPhone's glass cracked, and I needed it repaired. I was told that the sub-product would work,…read moreand I believed the sales representative, because in the past it had been successful. But this time it was a disaster. The screen was hot to the touch, the camera wouldn't focus, and the touchscreen wasn't responsive. I went back to Anthony, and he adjusted the replacement screen, but you can't fix a bad product. I ended up at Apple, and the Genius Bar pointed out how high the glass screen was above the phone. He said, That's not a good replacement. I paid Apple $415.00 to replace the screen. I paid Cellular Mobile $200.00. The lesson here is not to go to Cellular Mobile for repair. Ever.

These guys are super helpful and patient! Very knowledgeable! Always pleasant and transparent!…read moreHighly recommend!!