Wanted get eulogy for my late wife printed The guy in the print section was a complete jerk but the lady her name was V was very knowledgeable and helpful and would have received 5 stars The young smug unhelpful guy blew it read more

So this staples is big enough to have a dump bin section... depending on the day the stuff you find in the dump bin varies in price. If dump bins are your thing ... check out Staples in Watsonville. As far as a Staples store, it seems empty for now but come July/August it will be packed with back to school stuff. read more

Staples - Staples Watsonville- dump bins section - Printing Services Near Me - Watsonville, California

Amazing. Their in store Print and Marketing employees made the process effortless when I needed to print: 500 business cards, 2 yard signs, flyers, and a large business banner. Some were in house prints, others were special orders, yet everything came out perfect in terms of quality and price. Employee made sure I was getting the best promotional discount and acquiring points to my account despite it taking additional time for them. Great overall, would definitely recommend. read more

R.I.P to my old Epson printer, it finally kicked the bucket today after nearly 15 years of use. So after tons of research I pulled the trigger on a new Epson printer. This neighborhood Staples location is fast, easy in and out professional. I was greeted at the door and escorted directly to the correct isles where they had the printer. I already knew where they were, but it was nice for an employee to go out of her way to do it. Although it doesn't have a lot of employees running around, but when I need something the people working there are always around to help. Truthfully it's hard to expect of an office store. Overall; Thank you Staples and Giovanni who rang me up, great customer service. I am extremely satisfied with my purchase and will definitely be back when I see fit. read more

Staples - Simple and effective printer - Printing Services Near Me - Watsonville, California

Frank gave the best customer service. Please give him a raise he should be Manager the way he handles everything

I came over to laminate a paper 10 minutes before they closed and they told me that I'll need to come back tomorrow. I took my business to Office Depot read more

wonderful store and staff, service is great and the workers are helpful. I've laminated many things here & they get things done quick.

The worst costumer service I am 100% unsatisfied all I wanted to do is go in and ask a simple question but the employees are not only rude but use less, they see you need help but do everything to avoid you especially that one young lady and that older man with a greyish rat tail. It's funny because I've gone to many other locations and it only happens here! read more

I am so thankful for Hugo at Watsonville's Staples store. He has helped me several times with printing. Today, I needed a poster printed for my classroom (I am a teacher) and the PDF size was awkward. Hugo did a great job troubleshooting for me and he got me what I needed and even saved me money. He is polite, helpful, and resourceful. I am thankful for hte Staples in my hometown. read more

Love these young folks, they work hard and have good knowledge. Thank you for all you do!

We received stellar service from V in the print department today. We needed programs printed for my mother's Celebration of Life service. We were struggling to get the formatting right. I could tell from the moment V answered the phone that we were in good hands. I emailed two versions and by the time my husband popped in 20 minutes later, V had the formatting issues resolved and a proof ready for my husband to approve. Forty-five minutes later, we had our programs in hand. Printed. Folded. Beautiful. V even made my husband aware of a current special that saved us 20%! Today, V is my hero! Thank you, Staples, for having the good sense to hire kind, caring, talented help like V. read more

It is pretty ridiculous that you can't answer the phone in at least 10 minutes. Yesterday we were there and it was nearly impossible to get an employee's attention as well. God forbid they welcome customers in, offer assistance, or anything else other than text, talk to friends, and talk to each other on their headsets. The printing station is a great idea, but very poorly executed. Copies are expensive, machines run slowly, and the printers didn't recognize my USB, so we had to use the computer, which of course, charges by the minute as well as by the page. We are not likely to be back. read more

I've shopped on and off at Staples since it opened. Lately we've kinda boycotting it because of the USPS issue about competition (Staples is stealing business away from the US Postal Service by offering US postal services in their stores by non-US postal employees, but that's another review). I've always found the Watsonville store to be clean, well-stocked, a little on the expensive side but you can get great deals when they do have a sale. I bought an office chair on sale a few years ago and it was cheaper than Costco's regular price (same chair). I always find what I need but most of the sales associates are way too young, not very knowledgeable about store merchandise and know even less about good customer service - except in the computer & photo depts. My wireless H-P color printer stopped working a few days ago and of course I needed copies for a baking project I was working on (making cupcake toppers). I took my flash drive, with the pictures I needed printed and the woman behind the counter plugged it into the dept. computer, printed out the four color copies I needed and I was happy and on my way in about 10 minutes. I'm sorry I don't remember her name but she was a 30ish Latina woman and I wish she made house calls! I'll bet she could even get my printer at home working again. The only downside to this store is the parking. The lot is shared with too many other stores and getting a parking space can be tricky...but that's not the store's fault. read more

First off, i wander around for 5 minutes and no one asks if I need help, my man even jokingly yells "hey this girl is stealing!" Still no one shows up. I go to the counter and ask for help, he tells someone else to help. The other guy come around with so much attitude, he doesn't want to help; I ask for a specific model MAC charger that was available in store for 78$ according to their website. They don't have it, and they're trying to sell me a different kind with an adapter , collectively over 140$. Absolute BS. They lie about their stock then try to sale you shit that cost more. BUYER BEWARE read more

Manager Chris was very rude ..I had to file a complaint with corporate. I will never shop there again.. and I would advise anyone in Watsonville to avoid this store. read more

I have been going to this store for a very long time, but this time was unbelievable. I went to the print center to get a job done and it came out to be completely wrong, and on top of that the person that helped me said he would get it done after a few hours. I had to wait longer after the few hours giving me false expectations. I believe he said his name was Juan. When I was waiting for my order to be complete I would see him walking around in the isles on his phone talking on his phone. This is very unprofessional and I would have expected more especially if he is a manager or a supervisor. I am very glad that V fixed my order after I had to come back and get it fixed. read more

So ridiculous. I struggle into the store with three large bundles to be shipped. Three bored millennials standing near the door continue laughing with each other and never offer to assist me or help with the door or help with the packages. I wrestle things to the counter and it takes the young women there almost 25 minutes to figure out how to work the computer and tell me the rates for just one of my packages. I asked them if they had any used boxes that I could have to ship my final bundle. They told me they did not. Then a man went by unloading supplies and had four empty boxes on his cart. They told me I could not have an empty box and recycle it - I had to purchase one of their boxes. So I wrestled my bundles out the door back into the car and I will never be back. read more

Staff is rude. Should just be a self-help self-checkout store. So embarrassing. Is there even a manager at this place? Wow, go check out this store, corporate. It's barely stocked as well. read more

I used their print shop today and the woman there was friendly, knowledgeable and helpful. She was really busy, but kept on course.

As I was searching for some dividers, there was a female employee a few feet from me doing inventory. Never greeted me or asked if I needed help. As I found what I was looking for I went to the cash register to purchase my items. The female cashier scanned my items and as I was reaching in to my bag to grab my wallet, she leaned against the counter behind her with her arms crossed in front of her chest. She started to make hard breathing sounds ( huffing and puffing ) like if she was running out of patience. As I ran my card threw, my receipt printed out she turns around and tells her co-worker ( possible manager ) that she was going on break after this customers ( me ). Then she tells me " have a good day " walks away. She never asked to bag my items and never gave me my receipt. My stuff were still sitting in the same place I put them at to be scanned. The co-worker ( manager ) gives me my receipt and I tell him ( her customer service sucks, she left me standing there never handed me my items or receipt. I come here a lot and never have I been treated like this ). He apologized with a sorry and continued to help the next guest next to me. I hope Staples supervisors sees this and trains the employees better. read more

Never again. The guy at checkout was fine. BUT the two women behind the counter saw customers in line, didn't lift a finger to help him, were chatting, one was even slumped over the counter she was at, as if she wasn't even at work. The guy was doing everything by himself, they didn't greet anyone, nothing. The prints I got were horrible. My printer did better, which made no need to get them printed somewhere else. My friend said i should demand a refund, i don't even care at this point, I just know I will never go back there again. read more

Mobile Phone Repair Rip-off: Last week I had my iPhone screen repaired at Staples on Main in Watsonville and, as offered by the tech as an up-sell, I paid $20 extra to have a clear coating applied to protect the phone that was promoted 'twice as hard as Kevlar.' Last night I dropped the phone and the screen smashed. When I went back to Staples, the manager(?) told me that I would have to pay another $99 to re-repair the screen as damaging the phone by dropping it voided the warranty on the repair, and that this was clearly stated in the small print on the work order. When I pointed out that I paid extra for the 'twice as strong as Kevlar' coating which should have protected the screen, I was again referred to the warranty. I had the repair repaired at the cost of another $99 so, Staples of Watsonville made a sale, but Staples as a company lost a customer. This was complete and utter con. but, If this is true then the SWAT teams must be told not to drop their Kevlar vests as, if bullets penetrate them after they have been dropped, its not the manufactures fault. read more

This review is for their printing services: It's my neighborhood Staples and I'm going outta my way to get my headshots printed elsewhere as there's only one printing services employee who helps me. They got another knowledgable printing employee too who unfortunately has a ruler stuck up her anus. Hence, I'll try printing there again if their staff gets more training, both technically and attitude-wise. But for now, there are other more reliable Staples branches close by. read more

I used go there to buy my HP ink cartridges. Today, I actually decided not to purchase them a the check out because the employee was such a nasty piece. I couldn't believe his incredibly bad attitude. I think he was a manager too. I later went on-line to Staples.com but there is no place to register employee complaints. No wonder these uninterested morons at the counter don't give a damn if you are there or not. They know that no one cares. Never again Staples. read more

Worst customer service, every single time. Maybe teaching the staff how to say "I'll be right with you" is a good start.

i Was very stressed going into staples because I coudnt figure out how To fax some very important documents luckily armando came and solved my issues for me read more

Don't expect to get any customer service over the phone, I waited 10 min on hold to talk to a tech on my cell. Then use landline and again entered #3 for technical questions, someone answered who was not a tech, and put me on hold again for another 5 minutes before I said forget it and hung up. Thanks staples! read more

Parking lot is stressful. Both self serve copy machines were broke today. Waiting for the crew with more copiers behind the counter is excruciating. I've been in that line with my mother months ago who also had a meltdown from frustration. Today it was me, yeah I yelled and screamed. It worked I got my 10 copies finally. I need to find another place in this stupid town that has a working copier. If staples really cared about customer service they would hire more employees for this store and fully train their staff. Then pay them all better and the whole store would have a different vibe. read more

Very lazy three workers in the copy printer section. Useless .. I asked a question and they are all just standing doing nothing and unresponsive . I had to ask a nice young guy in the tech support center and he gave me many ideas and was courteous and very helpful . These girls need training on customer service . The cashier clerk was nice and courteous as well.. read more

I live near this store and work from a home office. It is really helpful to have an office store nearby and this Staples is the only one. I have been somewhat unsatisfied with the store in the past but during 2 recent experiences with their merchandise supply and customer service that is causing me to consider never shopping there again. The first time I went in for three items. They were out of all three. One item was a single color printer ink cartridge that I have bought there before. They said they were out and weren't going to supply them any more. I also wanted to do a return. During the transaction the computer froze. I was told the computer could stay frozen a few days to a week or more. I was directed to keep the receipt, leave the merchandise and return in a few days or a week. The second time was when I returned about a week later to finish the reimbursement transaction. The representative I spoke with called the manager for assistance. She came and without any sort of customer service greeting, pretty much instantly challenged my claim. She said the directions I was given by the other employees were incorrect and didn't make sense. At about this time another representative came over and vouched for me. He said he was there that day and had put the merchandise to the side. The manager continued to reject my story. I asked what this meant for my reimbursement. She said she couldn't reimburse me if she didn't have the merchandise. She added, especially if I was coming in "2 to 3 weeks later." This over exaggeration of what I had said was unacceptable. I looked her straight in the eye and firmly and calmly corrected her that it wasn't "2 to 3 weeks." She then walked away. A minute later she sent over the representative who remembered me and he processed my return. As I was thanking him for helping him, the manager returned and without looking at me began chit chatting with the representative about what he was going to do over the weekend. She never looked at me, didn't acknowledge that the transaction was being processed, nor thanked me for my patronage. I still had about $70 worth of office supplies to buy, including a 3-color ink package, which I didn't need but would buy just for the one color I needed. After this unsatisfactory customer service from someone in a leadership role at the store, I will not be going back...unless absolutely necessary. I will organize my office supply purchasing around shopping online or in Capitola/Santa Cruz so to not need to shop there. I don't know if this review sounds petty. I really don't. All I know is that I was left feeling wronged, accused of being a liar and insignificant as a customer. These aren't feelings anyone likes to feel. Whether it is a valid complaint or not, the feelings are real. I do very important work for our under served community. To feel disrespected while doing something for work just doesn't feel right. I have a choice and I will work my schedule around not shopping at this Staples. read more

Well, I'm sorry to say but the Watsonville store: the level of customer help and appreciation has gone out the door especially here at Staples I've only been to this store about four times in the last two years but every time it's the same long long lines, one clerk trying to run the show and a joke of a manager and a crony standing around acting like they're on a break up front when customers are just twitching there ready to walk out, What a joke, no wonder people shop online read more

Always a long line with yawning employees walking around. Lame.

Jasmine at the print counter is GREAT. She knows what she's doing, is helpful and she really helped with complicated print job I brought in. I know using corporate stores like these for print jobs can be hit or miss, but in this case, Staples has come through. I'll be using them in the future (I need things printed regularly) and want to say thanks again to Jasmine! read more

Had a single document I wanted to print. I usually hand it to the print area Rep and they print it as I'm there. This time I was asked to fill out an order and pick up in two hours. Really? Worst customer service ever. Never coming back read more

I went in to get some invites printed, Steven was really nice and helpful. The next day I went in to pick up my prints, I asked the girl how much do they charge to cut my invites she states $2 per cut. So $16 per page since I had 2 invites per page. $2 per cut really "Ridiculous" I asked her twice to confirm the price. Customer service was great and helpful staff. read more

Emilo was awesome! Helped me pick out office chairs and load them in my car. Thank you!

This was a terrible office supply purchase experience. They were trying to sell me heavy card stock for resumes. The employees seemed very confused about simple questions you would expect someone who works there to know. I certainly will go somewhere else! read more

Staples is an odd office supply store that always has the stuff I'm looking for.

I came in today to buy a usb 32 SanDisk. Online said it was available at Watsonville store. When I got to the store I was rudley greeted by who I belive is the store manager. His name is J. P.(must stand for" just pot" I'll get to that later.)I asked him for help locating the product. He said he does have it in Stock but he refused to retrieve it. I told him I drove all the way there for this specific item. He did not care and did not want to help me. He was very rude and reeked of Marijuana. This place has gone to hell. I will never shop here again because of J. Ps . Attitude. read more

I've been shopping at this Staples for as long as I can remember (Over 7 years). They have always given me great service. They go above and beyond to help me. Prices are great. I often find something that makes me happy. Absolutely my favorite office store... read more