Here's a heartfelt review for the post office in downtown Santa Cruz, highlighting Hilaria's…read moreexceptional service: --- **Exceptional Service at Downtown Santa Cruz Post Office!** I recently visited the post office in downtown Santa Cruz, and I was genuinely amazed by the level of service I received, particularly from Hilaria. I had multiple packages to send out, and she went above and beyond to help me find a more efficient way to get them sent. Hilaria didn't have to take the extra time to guide me through the process; she could have simply rung me up and sent me on my way. Instead, she took the time to ensure I had the best experience possible, which is something you don't often encounter at a post office. Thanks to her assistance, this was by far my quickest visit. The entire team at this location is incredibly efficient, making what can sometimes be a daunting task feel seamless. Hilaria's kindness and dedication truly made my day, and I left with a smile instead of the usual stress that comes with mailing packages. Thank you, Hilaria, for turning a routine errand into a positive experience!

Slow and rude unprofessional service. I had mail sent here while on vacation like I did last month…read morein another city but was told rudely that my mail is being returned to sender because I didn't put "General Delivery" under my name in the address. I didn't know that was required the last post office didn't require that. All my mail was in this Santa Cruz post office but they wouldn't give it to me. Worst of all the man was rude about it for some reason. He must hate people living their best lives on the road traveling. So now I have to try to get my mail redelivered and refunded if needed and I'll definitely have my mail sent to a different post office next time.

Efficient and courteous staff. Clean facility. Easy, plentiful parking. Convenient location…read more Reasonable hours. What's not to like?

A little tough to find. Plenty of parking on a Wednesday afternoon. We used the drop box and it was…read moreeasy in and easy out. Highly recommended

Here's what could improve.. empty your mail boxes more…read morefrequently so the elderly people who need to use the outdoor receptacles don't have to struggle to cram their mail into them. How long would that take ? 10 extra minutes ? Come on now.

On Monday the 27th I paid for documents to be sent express mail, overnight, from Washington DC to a…read morebusiness address in Scotts Valley. The documents were scheduled to arrive the evening of the 28th, but they did not. I was leaving the next day, and needed those documents for a trip out of the country. I delayed my departure, and went to Post Office in Scotts Valley, hoping perhaps the package was in their distribution area and I could just pick it up. I was told by staff there that they called the delivery driver, that he had the package, and that he would be delivering it between 10-10:15 AM to the Postal Annex where I have a mailbox. So, I delayed my departure in order to wait for these important documents. At 10:45 when he arrived, he said he did not have the documents, that they called him to ask his ETA but never asked if he had my package. And, he did not have it and knew nothing about it. Unable to wait longer, and since nobody could tell me where the package was at that point, we left town. At 3:34 PM, I received notification that the driver had attempted to deliver the package but the Postal Annex was closed. Nope, they don't close until 5:30PM. So, I called the Postal Annex to find out if they may have closed early. Nope. The owner of Postal Annex confirmed they were, indeed, open. That they were waiting for my package and knew they'd have to hustle to send it overnight to my layover location in Oregon. (Excellent customer service by THEM!) The owner called the post office and told them their delivery person had lied because they were there, they were open, and they were waiting for my package. Magically, the driver returned at 4:03 PM to deliver my package. Interestingly, the tracking information no longer showed the "unable to deliver message" as if it had been deleted. I now have to pay $95 to have it over-nighted to Oregon. I have to use UPS, because that was the only option so late in the afternoon. Our USPS has a terrible reputation and I do my best to avoid them at all costs. This is why. Do better.

Lompico West Drive. Wont even pick up mail my outgoing…read moreletters with a flag out! I've put 3 letters / bills out to be mailed, with postage stamps and the flag is up for several days. First day, he drove right on by and shoved my flag down. So today, I made sure flag is up again. He drove up, shoved my outgoing bills with postage stamps on them to the back and shoved 2 small evelopes in!!!!! Umm, excuse me! USPS you cannot deny you saw those envelopes I'm trying to mail out. What do you think the Red Flad is for???? I had them standing up right toward the front with the flag on. Again, my flag was lowered but he refused to pick up my outgoing letters!!! I cannot leave the house everyday and was hoping USPS could do their job today. My Bad, they cannot!!! This is not to mention all the failed package deliveries and "you have a gate that needs access code" messages. WRONG! No such thing, Just LIES. Also I have a PO Box for 40 years with them, for Gosh sakes they could at least pick up my mail at the home address!!! Worst post office in America!!

Felton post office is cool af. Their really trying to push customer service and their new…read morePostmaster and front staff are great. Keep it the great work. Happy holidays.

Coolest post office in the Santa Cruz mountains. Never any lines and actual one-on-one help from a…read moretrained postal professional (human). Lobby open 24/7 for PO box access. Collectible postage stamps also for sale. B^/

They couldn't do what I needed - the internet steered me wrong- post offices don't have fax…read moremachines. At least not my local ones. BUT the guy at the counter told me a good place to go, gave me directions and was kind and personable about it.

At least once a month, our USPS informed delivery says we are getting mail that day and it doesn't…read moreshow up until the next day.

I opened two support cases with USPS for two anticipated deliveries where tracking had showed it…read morearrived at this post office before delivery, and ended up not making it to my home. This post office went above and beyond in getting my packages to me. Over the last few days, I've received two phone calls from this post office from a very sweet, considerate person named Tami. They brought the delivery team together, coordinated and confirmed where my deliveries would have ended up, and went as far as to knock on the door of the residence, leaving a note with contact info, and the folks living there called the post office saying they had it and would drop it off at the post office the same afternoon! Thankfully my neighbor connected with me about the other delivery that ended up at their mailbox. I've received both of my deliveries within four days. I write this review because while I would be valid in being frustrated, the fact that the folks here took accountability, came together, and made this right, makes this a 5 star USPS in my mind, and disengaged my ability to be frustrated. Our postal service is very likely overworked, underpaid, and also run by humans - as a human that's part of this community, I make mistakes all the time. I'm so grateful to the folks at this post office that serve such a critical function for all Ben Lomond residents. Thank you again for your help! Tami is an excellent and driven individual, knows the routes well; she deserves a raise!

We need photos to renew our passports and made an appointment for yesterday morning. When we…read morearrived early, we stood around waiting our turn and the two ladies there had to deal with a very crotchety woman and her caregiver. They endured the abuse with patience and compassion, and when it was our turn the clerk was so nice. I was very nervous about my paperwork and after she printed the photos she offered to take care of the mailing for us. (I already had the forms printed.) She did everything! It was wonderful and I am so grateful. I wish I had gotten her name. Thank you, young lady with the green sweater!

Everyone is knowledgeable and kind. I have had a few issues over the years where I needed extra…read morehelp, like mail that had gone astray, and they were professional and helpful in all of those more involved interactions.

We love this little post office. The employees are always very knowledgeable and always have a…read moresmile on their faces.

Nicest postmaster ever Ciara and her team. They make magic happen in such a tiny space. Thank you…read morefor all you do! Im always happy to get my Mail, and they keep it so organized in post office. Susie, Davenport

My package was suppose to be delivered on Saturday for my daughters birthday and now it shows…read moreMonday. I consider this bad service especially since it usually takes 2-3 days to arrive in WA now it shows 6 days.

Trash won't help need to shut down customer service center all they do is direct you to call the…read more1800 number