Stayed here for two night. The hotel is beautiful and the stuff was very nice. We had zero issues…read morewith our room. We were in walking distance of the baseball field, different food places, drinks, bowling and pool. The bathroom has a blue sensor light when you walk in which was perfect for the middle of the night. There is a full length mirror in the bathroom with LED lights around it which I also loved. The hotel is on the pricey side but I would stay here again. Definitely worth it.

This has quickly become my favorite hotel in SF. It's the perfect combination of location, price…read moreand quality customer service. It's really close to late night shows at the Midway but it's also perfectly quiet after a late night in the city. While there aren't a ton of options for late night food nearby, the location is really easy to get to via public transportation. My wife recently stayed here in January for her 40th bday and the concierge who checked us in was kind enough to upgrade our room as a free birthday present. It was a super kind gesture and an example of why we keep coming back to this hotel. I'd highly recommend this hotel for anyone visiting the city or just looking for a getaway for a night or two.

Four Diamond Star Rated Hotel built in 1927, downtown on the historic California cable car line,…read morenear Union Square, professional and friendly valet team, in/out $98 daily parking rate during my August 2026 stay. My room was on the 17th floor with the most unique 3 styled windows I've seen. All were shoulder height with a deep set cubby depth large enough for a teen or child to fit inside. There was also a transom pole in the room to open the windows. A grand lobby, with accessible entry, hotel restaurant, daily fruit and water set up on lobby stand, hotel elevator room key to access floors, and quiet noise level during my stay.

This hotel has charm, older but still nice. I liked that it…read morewas walkable to China town, north Beach, and Ghirardelli. The hotel has two restaurants, one for breakfast and one for bar and dinner. But there are so many good restaurants nearby as well. Convenient. I checked in late in the evening during a holiday weekend, and it was busy. The front lobby had two people checking in guests. When it was my turn at the counter, we were checked in pretty quickly and given a run down of the layout and weekend activities. Fresh water is provided right by the elevators so you can fill water bottles before heading to your rooms. And in the morning, hot coffee is provided right before you head out for the day. Pretty thoughtful. My stay was two nights, and the first night the street music and sounds came thru loud and clear. But the second night, it was quiet outside. So it's unpredictable if my stay would be relaxing or nerve racking. The room for 3 was a good size with a large bathroom, large windows of street view, and sizable writing desk, and arm chair. I got to use the gym once and it had all the general equipment and fairly large room. Upon check out, we received the kid welcome gift which was supposed to be at check in, but check in was chaotic so it was better late than never. And the staff were all very nice and friendly during our stay. We would come back to this location if we get the chance again.

Terry who checked us in was super accommodating! He was able to tell us about all the amenities…read more Really enjoy our stay at any of the staypineapple locations :)

Terry and Marvin and Samantha were super amazing and had the best customer service I've ever had…read moreand made our stay the best it could ever be! Thank you for the best stay I could have asked for!

This is my hotel home away from home. I've been staying here 5 to 6 weeks out of the year over the…read morepast 3 plus years. One of the most special things about this hotel is that The Staff! They are always so friendly and accommodating. And It has been the same staff over the 3 years. I see the same friendly, familiar faces when I arrive and they greet me by name. They always remember that I love to have a tea kettle for my evening hot tea, So they have it sent to my room as soon as I arrive. I always get a king room and I've stayed on so many floors, The rooms are consistently clean and well maintained. I've never had a bad room experience in all of my stays. That has a lot to do with the amazing housekeeping crew. They come in daily to refresh and reset the room, So when I come in, the bed is made, the bathroom is refreshed everything is in place and reset. Not once have I ever had to ask for anything to be sent up to my room. It's all already taken care of. And let's talk about the breakfast setup! Because this is one of the best hotel breakfast I've ever had in my life. There's a hot bar with bacon, sausage and potatoes and eggs and it rotates daily. There's a yogurt bar with fresh fruit and even hard boiled eggs, there's always oatmeal with toppings. There's a center island filled with all of the carbs you can think of even tortillas. The bananas are always just ripe and that's rare. And there are two coffee stations one by the breakfast area and one by the front entry. I love the coffee! I really like the walkability of this hotel too! It's only a block from my office and very close to Oracle stadium as well as being close to the embarcadero walkway. I cannot say enough great things about this hotel and the crew. I love staying here and will always highly recommend this location. Tell them that I sent you! I want to say kudos to the leadership team because whatever you're doing, It's working and it should be duplicated in other hotels. See y'all next month!

Great location (especially for an event at the Chase Center), but if you don't book direct, you get…read morecharged for breakfast. Lots of noise throughout the hotel, and customer service wasn't there. Room was big but it's not just the size of the room, it's the whole experience - and there are plenty of other hotels in the area that I'd try next time instead of returning here.

The Metro is an old Victorian hotel, redone for your comfort, but keeping its cool style. There is…read morenot another hotel like this in the area. It is sort of Midtown, I think of it has the Haight area. They have a killer Italian eatery downstairs. You want to try that. It is within walking distance to the Golden Gate Park and great shops and food. The rooms are so pretty and they are spotless. The beds are great and the rooms are not huge, but you won't care. I don't think they have AC. I did not need it, we had a fan, but I would ask about it in the summer months. It has everything you need and the staff is wonderful. They will guide you to where ever you want to go. There is so much to do right around there. The prices are fair. I loved the little seating area we had with great Victorian chairs.

This place is an absolute gem!!! It's super cute, incredibly clean and wonderful front desk staff…read more We didn't have a car and everything is walking distance with plenty of kid friendly restaurants as well as bars and nice restaurants. Can't wait to come back and stay here again.

This is probably my favorite place to stay as it may be somewhat older (classic old school - rooms…read morewith washstand but toilets and shower/bath in the hall) but it right in the middle of Hayes Valley and everything is right there and there are good restaurants, coffee shops, great ice cream places, a nice park to sit by and read and of course a beer garden by the park that opens in the afternoon. You can also easily walk or do mass transit to other places - I did a walk up to the Painted Ladies and then hung out a bit in the lower Haight and then easily walked back down to this area. The establishment also has a kitchen area so you can go pick up sundry and supplies at the local Trader Joe's (just 2 or 3 blocks away) if you want to limit how much you spend eating out (something I plan to do next time) and the kitchen has free tea and instant coffee so the basics if you want to ease into your day. If you want the full "bathroom in my room" sort of thing there are other places but this is my 2nd time here and it is still great - there are stairs and no elevator so keep that in mind but the price versus location is wonderful - if noise bothers you, then bring ear plugs for the weekend - not super loud but if you are not used to noise, it might keep you up a bit - but I've found it to be a super safe area - you can catch the Bart most of the way (to the civic center) and then you catch the 21 3 stops to this location. Do note, you don't have someone on staff there but available by text and you use a key app, that they notify the day you are checking in - which I think works well - it is nice to have an affordable way to get out of the heat in Phoenix, especially in the summer, and I'm not looking for a resort experience but a place to lay my head and keep my stuff while I go enjoy the sights and sounds, and amazing food and drink, of the local area.

I had been staying at Hayes Valley Inn since 2018 after I moved away from SF. It was a cute B&B…read moreoverlooking Gough & Hayes. COVID completely ruined this place and it seems like they're under new management because they have been completely unaccommodating. I booked under non-refundable and needed to change my dates of stay. When I rebooked, they charged me way more than the advertised price when I checked that same hour. When I asked about this price discrepancy, they just replied with "the prices change everyday". It's not even worth staying here anymore. The bathrooms aren't kept up as well, there's no front desk, and no breakfast spread. $535 for 3 nights vs the 410 that it was listed for? They're trying to take advantage of the fact that I booked non-refundable! I've been trying to get in contact with management and all I'm told is that management doesn't work at hours so I'd be unable to call the line. "Email them" is what I was told to do. It seems like they don't email back either. The Inn holds a lot of special memories for me but I will never go back.

My wife and I chose The St. Regis San Francisco to celebrate my birthday, and we had a wonderful…read moreexperience from start to finish. We were pleasantly surprised with a complimentary upgrade to the Astor Suite, and the butler service made the stay feel even more special. Robson Boscarioli welcomed us to the suite, gave us a thoughtful introduction to its features, and arranged complimentary pressing. Later that evening, butler Arjun Saud surprised us with macarons, fresh fruit, and a personalized birthday message waiting in our room. One of our favorite touches was returning from dinner to find the room beautifully prepared for the evening. The turndown service, relaxing music, and pillow spray created such a welcoming atmosphere. I'd also like to thank Chief Concierge Daniel Rey, whose communication before our arrival helped make the celebration feel special from the very beginning. The hotel is beautiful, but what really stood out was the hospitality. Every interaction, from the concierge team and butlers to the front desk staff, felt warm, genuine, and attentive. Thank you to everyone at The St. Regis San Francisco for helping make my birthday celebration so memorable. We truly appreciated all of the thoughtful touches and look forward to returning.

The service (minus the food/catering/restaurant) is great. The only thing that annoyed me during my…read morestay was how long the food/restaurant takes to be served here. It took almost 1.5 hours for room service to get to my room on a Friday night. Same for breakfast the next two days...20 minute wait to be seated, 15 minute wait to get order taken, and a 20 minute wait for food to be served. It gets boring quick having to wait so long. I was considering lowering my rating to 3 starts because of this. Other than that, the facilities are nice and the rooms are modern. The location is also convenient and walkable to most things on Market Street.

FYI we stayed here in late December of 2025 and were told by the staff that the inn had sold and…read morewould be closed within a week. They had no information about what the future owners were planning to do with it. I'm truly grateful I got to stay at this inn a few times, it was a special place.

For 2025 and before, I would give this place 10/10! It was my absolute favorite B&B in the city and…read moreI would recommend it to anyone!!! However... as of 2026, I don't even know if it's open for business anymore. The website is dead, and people are saying they can't even get a hold of anyone. The building was sold in January and the business status is murky. All I know is, Marty and Connie were the beating heart and soul of this establishment. Unfortunately, people do age and eventually pass. I don't think that either of them has passed, but from what I heard, there was a sudden medical issue and they're not coming back. I hope that the new ownership can get it together and bring back this amazing place to continue as a gem of a place to stay in SF, but... not holding my breath. :-(

Impeccable. Truly impeccable at every turn. Attention to detail knows no bounds at this Four…read moreSeasons property. Not sure who the GM is, but they need to take a bow for creating and maintaining a culture of pride and excellence. The staff is happy to be here and it shows in every small detail. The staff made an ordinary stay an extraordinary guest experience. If you are trying to determine where to stay in SFO, look no further!

Another perfect stay at this iconic property. We loved having drinks on our heated seats on the…read more40th floor observation deck. A unique and special moment. The staff here always goes above and beyond this time helping us out by bring a long table to our room as we needed an extra surface. The staff is top notch and goes overboard trying to please in every way. The doormen at the front door are so welcoming and friendly and make every effort to learn the names of the guests and chat us up. In every way this hotel is world class!

For those used to staying at JW Marriotts or similar level of luxury or higher, this property will…read morelikely feel underwhelming to you. Those that a hotel of this level is an infrequent splurge, or stay here with tempered expectations, may find it satisfying depending on the rate/perks you got. We paid a little over $300 a night including all fees/taxes but as AMEX Platinum members got extra credit and perks so our total credits/perks were worth about $300 total for the two nights including an $80/day breakfast credit. So it was about like staying for $150/night with no credits/perks. Given location/amenities, I think up to around $200/night would be a fair discount rate (as of Summer 2026) Location: is good for tourists and the area in general feels safe and clean as the city has cleaned this area up a bit from previous years. Parking: $94 a day for valet (no self park.) Yep, welcome to Downtown San Francisco. You could valet park in the small garage across the street for $32 but no in/out privileges. Lobby/Check-in: It's an atrium style hotel with lobby on the 3rd floor. Check-in was easy. Lobby is nice with a bar and lots of seating with a whole other seating area to the side and behind the bar. They have their climate control too cold though in the Lobby. Dining: There's only one restaurant at lobby level with just a view of the building next door. Prices are very high but short of outrageous considering you are in a JW in the middle of San Francisco. We thought it would be hard for 2 people to use the $80 credit for breakfast. Not so when average breakfast entrees are in the $33-$38 range. We also ate dinner in the restaurant. The food for both breakfast and dinner was excellent. Not Michelin Star level of course, and overpriced, but actually pretty quite good for a hotel restaurant. Note there is a setup for a Buffet Breakfast (were told it is $52/person when open) but they didn't run it on Saturday or Sunday so there was a bit of a wait to get a seat in the restaurant for breakfast. Rooms: Rooms are decent size and well-furnished in good condition but although they don't feel outdated, they feel a little 'tired around the edges' so to speak. If you want that freshly renovated feel, you won't get it here. Bathroom size is going to vary as our large corner room with a sitting area with table had a very small bathroom and our neighbors had a smaller room but with a decent size bathroom. Street noise was minimal on the 12th floor but if you are sensitive to the noise, I wouldn't go any lower than floor 10. Views will vary but likely will be of the side of another building through what I call 'prison windows' which is a smaller than average window opening inset within a concrete looking surround. Bed was comfortable, mattress was good but felt slightly stiff/tired as though it was probably getting near then end of its lifespan but still quite comfortable. Linens very good. So overall good beds but nothing to write home about. I had read the reviews and although I typically stay in this level of a hotel I had tempered my expectations and so the stay was satisfying and served its purpose with no unpleasant surprises. If you want to be less prone to having an overcharged feeling: a) Use valet across the street or SpotHero app to find cheaper in/out parking nearby (if you have a car) and b) don't bother eating/drinking in the hotel -- go elsewhere to non-hotel restaurants to eat and drink.

To all Marriott members from Silver, Gold, Platinum, Titanium, etc…read more Do not stay at this Marriott, find another one, for the following reasons. - They do not have a concierge - They do not have a pool - They will charge full price for breakfast, I paid $240.00 for breakfast (please see attached) These are all facts, I am also a "Lifetime Titanium" Member, And they treated me like crap. I asked for reimbursement regarding my breakfast. They refused. Obviously, I love Marriotts, stay away from this place!!! When they respond, revert to my invoice and remember I'm a "Lifetime Titanium" member. Arnie