Came here for a smog test. I was checked in right away and the process only took about 15 minutes. I received the price I was quoted on my Yelp request. Very straightforward and quick process. This was also the cheapest quote I got. read more

Star Smog has excellent customer service. I arrived about 15 min before my appointment and I was in and out in no time. I would definitely recommend Star Smog. read more

Had to get a smog check, forgot until the last minute. Used the Yelp app for services to check locations and pricing. Star got back to me fast with the price and I had a reservation for the same day. Drove down three hours later, and it took longer to park and do the paperwork than it did for me to wait for the smog check and Star certification. Amazing help, fast, nice receptionist and tech. Cheap af and great work! read more

Always fast & convenient. And don't forget about advertised coupons. I've been going here for many years - never disappoint. read more

Seriously, that front desk interaction was absolutely atrocious. Customer service really starts with the person checking you in; you are the face of the entire experience, you know? Making a good first impression is so important, and it sets the whole tone. When that goes poorly, it's hard to recover from. It leaves you feeling frustrated right from the get-go. I just wish there was more awareness about how critical that initial contact is. A little politeness can go such a long way. It was quite an observation to witness the contrast in customer service received. While interactions with other patrons appeared consistently pleasant and professional, my own experience was notably different. The demeanor exhibited towards me was characterized by a distinct lack of warmth. Furthermore, the tone of the responses I received was quite abrupt. This disparity in service quality was quite unexpected and frankly, disappointing. It is generally anticipated that all customers would be treated with the same level of courtesy and respect. Such a noticeable difference in approach raises questions about the consistency of service delivery. One would hope for a more uniformly positive experience across all interactions. *warning Front desk lacks customer services unless you are man! read more

The service here was AWESOME, not only did they take me earlier than my scheduled appointment time, but Sophia was very helpful explaining the pricing & timing (I'm just a girl) , and I was out of there in less than 20 minutes! Referred all my friends and family to this location! Easiest smog appointment I ever had. read more

They were fast, friendly & reasonably priced. They also will directly submit your Smog Report to the DMV before you even leave.

Made an appointment the prior day. Got there 5 minutes early and was out in 20 minutes. Painless, which is what you want for a smog test. My only complaint is that they need more parking! read more

Sophia is very friendly, efficient, and knowledgeable. She made the smog process easy for me, and answered all of my questions. For your next auto service go see Sophia at Star Smog in Walnut Creek! ! read more

Great service, quick and easy, didn't take long before they were done and not a long wait.

Service, fantastic, excellent service and quick. I would definitely recommend for your smog check. read more

Super fast, easy to make appointment and they were on time. I was in an out and it was a breeze! Thanks again for a great experience. They are under new ownership and experience was wonderful as it has been in the past. read more

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New smog company, so I was a bit hesitant. I was met by a lovely young lady who took my registration paper, answered all my questions. She put me at ease. My car was taken very close to apt time. I recommend this smog inspection company! read more

I made a same day appointment and got in right away. Rita was super helpful and my car was smogged in 10 minutes. I definitely recommend Star Smog. It's easy to make an online appointment and Rita at reception was great and answered all my questions. Star Smog is professional and easy to find in Walnut Creek. read more

Great place for smogs, I bring all of my vehicles here. Thanks Rita and staff. Close to home. read more

Star Smog - Smog Check Stations Near Me - Walnut Creek, California

Service was great. Service is still pricey with the coupon but they were quick and efficient.

Everyone is friendly and welcoming, especially Rita at the front desk and Rudy the mechanic. They patiently explained the complex process of getting my older suv passed. I recommend them to everyone. read more

Quick and easy service. Was able to get it done the someday that I received a quote. The cost was the same as what I was quoted on yelp. No switch and bait. But do read the quote carefully, since cost differ depend on your vehicle for smog check read more

Sofia was wonderful. They were able to get me in without an appointment. Overall the service took 15 minutes.

Great service! Sophia is so nice and made the process easy. Our whole family comes here, highly recommend

Best Smog station ever...we don't take our cars anywhere else! The employees are always so kind and helpful, even suggesting customers use coupons to save money on their services! We will always be loyal Star Smog customers!! read more

Bait and switch. They charged double what they quoted. Otherwise experience was fine. read more

Star Smog - Smog Check Stations Near Me - Walnut Creek, California

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Always friendly, quick, efficient and great prices for smog! Always go back here for all of my cars! read more

Professional service. Friendly receptionist. Kept my 10:30 Appointment. Took good care of my wife's truck. Satisfied! God bless You Guys Richly With Himself!!! read more

Excellent customer service. I made an appointment so had zero wait time. Rita, the lady at the front desk was helpful, friendly and expedited my needs so everything was seamless. I arrived, Rita collected my info, the professionals took my car, I waited in a comfortable waiting area for maybe fifteen minutes, though honestly it felt like it flew by, maybe because I was expecting a longer wait. Rita inputted the info in the dmv website and it was all done. Quick, friendly, and I would definitely recommend them both in terms of a positive, comfortable experience with customer service, and a professional, expedient job with the smog test. read more

I was selling a car and Star Smog seemed to be the best price if you printed out a coupon. The challenge is finding straight forward pricing. I didn't notice my registration noted Star Smog required. A lot of smog stations add an additional fee to the price. A Star Smog station doesn't do any additional tests, it is just a designation that they have been qualified to add. The pricing for the smog test and certificate was pretty good with a coupon but there was an add on of $20 for Star certification. KS Smog in San Leandro has a flat testing fee and the standard certificate charge with no add ons. I didn't have more time to go to KS Smog so Star Smog with the add on was the most convenient locally. I forgot to take pictures but you can find them on Yelp to click on their website with pricing and tests performed. Also, if you do an internet search for Star Smog coupons you will find different coupons that you can print out which they honor. They were pretty quick and popular. I got lucky and walked right in but there were 4 customers that came in after me. The elapsed time there to check-in, test and wait to pay was 30 minutes. It would have been faster but the guy at the desk had to check-in the other customers. Helpful and friendly too. Read the web site carefully so you are aware of the different charges you might incur in addition to the standard test price and certificate price. read more

took my car for smog, and the receptioinist was very welcoming and helpful. Was late for my appt, but they were able to see me after 30 minute wait. Smog took about 15 minutes. In and out was seamless. Appreciate the service! read more

Always fast and efficient. Always stellar customer service! This is a great outfit and I do not need to say it in 85 characters. What's up with Yelp, anyway? read more

Friendly personnel. I was in and out within 20 minutes for a smog check. I have an SUV, so I paid $25 dollars on top of the $34 coupon. No complaints. read more

I just called for a quote and was greeted by a lady in front desk who answered my question. I had an additional question and before I could even ask, she had disconnected already without. I came online to find out my answer only to realize that over half of the bad reviews are in relation to pricing and customer service. Safe to say I won't be coming here. Customer service is definitely important and it seems that the business doesn't care enough to address these issues. read more

Wonderful 5 stars experience at Star Smog. It was easy to make an appt online - got it same day. The entire process was efficient & pleasant. A shout out to Rida for being so warm & welcoming. Would recommend to everyone to try them. read more

Star Smog - Star smog - Smog Check Stations Near Me - Walnut Creek, California

Great service. I accessed their website and made an appointment the night before and arrived about five minutes early the next day. I was the only customer when I got there. No hassles. The whole process took less than twenty minutes. On-line coupon available. I'll definitely be back in two years. read more

Excellent customer service and very efficient. Easily scheduled a smog check appointment online, was taken on time and was out in less than 30min. read more

I also felt a bit deceived by the pricing. I saw a coupon online and knew there was a fee for the certificate. But at check out I was charged $25 more because my DMV renewal says 'SMOG Certification Required at a STAR station'. The cashier said that is an extra fee that goes directly to the DMV. When I researched it online, it says the business can charge a small extra fee because additional testing is required. I don't consider $25 additional on a $40 inspection a "small fee" and I don't believe it goes to the DMV. They also charge a 3% fee for using your credit card. Be forewarned, shop around and ask lots of questions! Response to Amanda: The $25 STAR fee was NOT disclosed until I went to pay the bill and questioned why my charge was so high. And the credit card processing fee was NEVER disclosed. The receipt just shows a total charge, not a breakdown of fees. And for the clerk to tell me the additional $25 goes to the DMV is a flat out LIE. That money goes right into your pocket. read more

I literally just called to ask if they accepted Apple Pay and the rude lady who answered the phone told me "Stop calling my place of business" then hung up on me. First of all, I have NEVER called this place EVER. Second, I kind of need to know if you take Apple Pay prior to wasting my time on my lunch hour if you do not. Third, there is no need to be a rude arrogant POS. Not a good first impression at all. I will not be taking any of my business there based off how rude that woman was. read more

PSA if you need to get a smog done do your research and get quotes. Last year when we went to get a smog we got ripped off. This year I did my research and thought it would be a better experience. Star Smog replied to me with an automated email with link to a coupon. Unfortunately when I clicked the link and looked through all the businesses their coupon was no there. They messaged me with a flat fee $58.75. Awesome. Great reviews, close to our house, done. The issue here was the front desk staff. When my husband got there and waited he was told to sit down after asking the price. When it was his turn she never called him back up but they took his car to get it smogged. When he went up to the counter to pay she tried to charge him $120! When he mentioned the price we were quoted she pointed to the sign that said to let them know if you have a coupon before work is done. He said she never told him the price when he asked. She pointed to another confusing sign with prices. Then he told her she never called him back up to let her know he had a coupon. She the says if he has one to show her. He had a quote which I snap shotted showing the quote of $58.75. She reluctantly honored it and charged another $8.25 certificate fee and $2.02 credit card fee. I cannot believe how shady this all was. He left there with his blood boiling and so was mine. How do you try to charge $120 when it should be $58.75 is beyond comprehension and so crooked. I honestly don't think we will come back but do beware as this seems to be common practice. The last place that gouged us was the Shell station on Ygnacio across from Heather Farms park. Stay far away. read more

It was easy to set up an appointment online. The receptionist was very nice. The waiting area was clean and comfortable. My car was taken in quickly and returned quickly. All in all an easy fast experienc. read more

There advertised price is a bait and switch. It is not $33.95. They will upcharge $30 to $74. Walked out as did another customer. DO NOT GO HERE!! read more

fast, easy! This is the 3rd time I've come here over the years. Save money by paying in cash. Make sure to check the coupon details, as every car is different. I saw some customers being rude to the cashier because they don't read the entire coupon! Be kind. read more

After a slight wait for my appointment, my smog check was handled quickly and efficiently. Price with coupon was very competitive; don't forget to ask! read more