Jacob and the sweet girl behind the counter made our drinks so we'll! They listened to the order and made great recommendations! I'll be back! Jaci Jackson read more

ALEXIS!!!! Most genuinely upbeat and pleasant person you will meet on any day ! I truly is a uplifting to see how a positive attitude can light up a room --- I really appreciate the entire crew as a frequent customer and Alexis just adds to that. Great place! ~Thanks! read more

Three stars is about right as of October 2022. I rode through around 7:45AM on a Monday. The drive-through line was well managed, not too long. They were out of 50% of what I was tasked to bring home. Who is out of pumpkin scones before 8 AM on October morning? First world problems, right? They did have coffee, and that did cost me dearly. I would call this an average Starbucks experience... Three stars. read more

Starbucks - Hours as of 4/2022 - Coffee & Tea Near Me - Athens, Alabama

It's Starbucks! Ok, they are all pretty much the same with respect to the product. So what sets the apart, the people! The staff, for the most part, at Starbucks is friendly and helpful. The order ahead option is very useful provided someone doesn't nab your drink before you get there. And that's not a Starbucks issue, that's a humanity issue. The vibe is pretty chill for a coffee place, so if your looking for a place to hang out and talk to someone it's a good spot. Enjoy your coffee! read more

Starbucks - the interior of a coffee shop - Coffee & Tea Near Me - Athens, Alabama

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The Starbucks in Athens offers the usual experience. As usual, you will experience long lines and waits. I have been able to order ahead, and they will have my order ready 75 percent of the time. They are understaffed. When I walk in during rushed times, I see three people working as fast as they can. They need more help. Whoever is ordering or preparing Cold Brew is struggling. Covid is not a valid excuse anymore for a massive company like this. Weekly, they run out of supplies. Their cold brew is out weekly. As of today, they are now four days without cold brew. Again, the employees are friendly and working hard. The quality I receive is on point 90 percent of the time. However, lack of employee, lack of correct preparation and ordering find this location unreliable. read more

Starbucks - Mobile order: cold brew is out often. - Coffee & Tea Near Me - Athens, Alabama

I am not a big coffee drinker, but I love coming to this starbucks when I can in comparison to the one closer to my job. The staff is very friendly even though there is mayhem everywhere in the mornings with all the other customers. It never fails to amaze me even when orders come out slower than I hoped sometimes, the staff here are still working as hard as possible to make sure everyone is satisfied. It does make me sad that they don't get as much praise as I believe they earned, and I have witnessed several instances of how the staff is treated by other customers. I think though that they handle every Karen with grace, and I'm happy to keep going here. I really do recommend this place for a quick sip before traveling to work. read more

It's a Starbucks. Food and coffee pretty much the same. However, at this Starbucks they are slow because they have segregated every task. The baristas only handle drinks, the cashier doesn't help anyone else even when no one is in line, and the food person only does food. I Order a coffee and unheated cookie. It took 10 minutes to get the cookie. I had to ask twice. A 2.7 rating is right for this place. The people were nice enough but their ability to provide all around good service is lacking. read more

Terrible Service from Rude Employee If I could give zero stars, I would. I showed up at the drive-thru a little after 5 AM, only to sit there waiting while no one bothered to take orders through the intercom. There were several cars behind me, all waiting for service that never came. Eventually I drove up to the window to let the staff know there were multiple customers waiting. The red-haired girl working the window couldn't have been more unprofessional or rude. Instead of apologizing for the delay or addressing the situation, she snapped at me and refused to take my order. She told me I'd have to get in the back of the line--despite the fact that I had been at the front, waiting patiently like everyone else. This employee clearly has no concept of customer service and shouldn't be working in a position that involves interacting with people. It's baffling that someone with such a poor attitude was hired in the first place. read more

They never get our order correct. Monday I ordered a venti mocha online and there was not a drop of chocolate in the drink even though the sticker said mocha. I didn't take a sip until we were on our way to our destination - too late to turn around and get it fixed. Today I ordered a trenta iced tea in person and received a venti. Turns out that's what they entered for the order but that's not what I said and the person I was with verified that they heard me say trenta. This location needs to pay better attention to the details of customer orders. read more

If you have a choice, find another Starbucks location. Our breakfast food was not only "not hot" but they were cold to the touch. It's a simple Process to cook the food at recommended times..... not sure why it's the constantly bad quality food. Probably one of the dirtiest Starbucks restrooms I've been seen. read more

There was only 1 car in front of us in the drive thru and waited 10 mins to place our order. Extremely slow DO NOT RECOMMEND THIS LOCATION read more

I really do like this location, when they're open! Why close at 3pm on a weekday. I know that it's probably due to staffing issues, why not have a hiring event or something, I know people are looking for jobs. The staff are always friendly when I pick up my order. When I place my mobile order it's usually fast. I just think a Starbucks off of an interstate should be open longer, that's all ! read more

Starbucks location is conveniently located just off of I-65, so that is a big plus Prairie Travelers seeking a caffeine fix (albeit a somewhat expensive caffeine fix). Service was friendly, although I am not a huge fan of Starbucks. I am not much of a coffee drinker and I find their items are a little on the high side. But if you are a fan, this one is just as good as any. read more

I never take the time to write reviews but the service at this place was so bad I was compelled. Employees! It does not take any time to acknowledge a customer standing at your register! I was standing there for 5 minutes. There were 7 of you behind the counter. NO ONE even acknowledged my existence. I finally gave up and left. If I owned that store, I would fire all of you and get some people who know what customer service is. (By the way, your bathroom is in abhorrent condition). read more

This place is SO RIDICULOUSLY SLOW. Gives new meaning to southern slow pace. Every single time, takes 15 minutes or longer to get a coffee. The staff move as if they have lead in their butts. read more

This starbucks is not "fast coffee" i placed my mobile order at 9:20 and left the drive through at 10:05.... It is very frustrating especially when you have somewhere to be. The reason i gave 2 stars and not one is because they always get the order right every time. But the 45 minute wait time is extremely frustrating read more

All the bad comments about this location are so petty it almost makes me want to laugh. This staff is beyond friendly and I never have an issue ordering what I want. This is my halfway point from New Orleans back to my home town so I always stop for the night and hit them up in the morning. Been doing it for 3 years and they are very consistent. And they always offer my dog a pup cup without us even asking which is sweet. They have a great attitude and always make sure to my order is correct. P.S to all Karens- if a location is out of a certain ingredient you order you need to take it up with corporate, the baristas aren't making your drink while simultaneously driving their own delivery truck to the store :) read more

Slow slow slow and they are so slow. Two people waiting before us and these people are SLOW. Get someone in here that can get this place going. Obviously the store manager or shift leader doesn't care. Ridiculous read more

The dirty Starbucks I have ever seen!!!! Gross! I will for sure not be returning. The bathroom, the floor, the counter top, and tables were all dirty. read more

Hello fellow coffee drinkers. My experience at the Athens, AL starbucks was not enjoyable. At the window the worker was very rude and gave us a MAJOR attitude. When we arrived at the window they gave us the wrong drinks so me and my friend went inside. They were not kind at the bar and then every worker proceeded to go into the storage closet and we could hear them laughing and whispering. They finally gave us our drinks and manipulatively said "have a great day" while smirking. As we walked out the workers were laughing. The drinks have a strange taste. Probably spit read more

I just wanted to inform cooperate or whoever management is but Brittany is very rude and disrespectful worker yelling at the other employees. They need to look into some better management. read more

The drinks and food were good But there was there this one lady so so so rude !! I asked for whip And she did not give it to me. So i grabbed it when they called my name saw there was no whip and took it back to the front to get whip. I said " hey I asked for whip but I didn't get any could you play add some " the lady that took my order is very nice and said yes so right when she turned around the other lady said " we can't take that back that's crossed contaminating we just will remake the whole drink" then the girl that took my order could not get a word out because she would not let her talk but how did I cross contaminate it all I did was pick it up?!? But yet she's is cross contaminating I have not seen her wash her hands or anything!! But I was like ok it's fine ! Then I told my mom! She went in there and ask why she was being rude and then she asked my mom if she goes to church and told everyone and said she's sticking up for people that get verbally abuse!! I WOULD NOT RECOMMEND GOING HERE THEY ARE SO RUDE AND STUCK UP!! read more

If the store is going to have the doors locked there should be a sign on the door indicating such and there should be a note on the app or turn off the order ahead. read more

How is it possible that this Starbucks never has almond milk more than two days in a row? Every weekend they are sold out of pretty much all non dairy options. But the Starbucks in Madison always have it... Management really needs to get it together and learn how to order enough stock for their store. read more

Came here this morning to work. Definitely not the usual coffeehouse atmosphere. Loud BeeGees music - so loud!! Place is absolutely filthy. Looks like the floors haven't been mopped in two years and there is nasty grime all around the edges of the pickup counter. Yuck. read more

I love to find a Starbucks when we are traveling. And this was a very good find just off the interstate. We arrived mid-afternoon so it was just in time for a tasty Holiday Latte. I ordered on my mobile app and when I arrived it was ready for me, hot ,creamy and delicious. I'm going to miss the Holidays because when they are over all the delicious flavors of hot drinks go away. read more

We used drive-up as we headed out of town on an overnight stay. Service was fast and friendly and our drinks on spot.

What you would expect at any Starbucks; neat, clean, indoor and outdoor seating. The triple chocolate Frappuccino was as good as I hoped read more

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I have stopped at this Starbucks several times when traveling through. Each time I have stopped there has been an issue with the lids on the cups not fitting and coming off the cup, while I am holding the coffee. The first time this happened I hot coffee spilled all over me! This time (today) the lid was loose and came off the cup several times, once while I was picking up the coffee, and again while I was drinking the coffee and yet again, it poured all over my shirt. This is an issue and needs to be resolved immediately. The lids do NOT fit on the cups properly. read more

Such a good Starbucks experience. Polite staff, clean building, and they were fast! The drive-thru seemed efficient as well.

I am a creature of habit and I always order the same latte every time I go to and Starbucks. The team at this particular Starbucks consistently makes the best lattes hands down. There is a taste and quality difference that is just unmatched. Also, the staff is always extremely friendly and upbeat. They make every experience I have here pleasant! read more

I wish I could give this location a 0! In the midst of a pandemic, the safety of the customers and employees was not a consideration. A customer was allowed to stand in the store without a mask despite being asked several times to cover his face with a mask. The employees were grabbing phones through the drive thru window to scan and proceeded to handle drinks without washing their hands. Lastly, there were far too many employees behind the register to allow for safe social distancing. The manager, Kinga, was approached about these concerns, and provided an inadequate, rude response regarding her need to run a business! It seems to me running a business includes considering the safety of both your employees and customers. As a physician and front line worker, this should be done differently! read more

Went there on a Sunday morning awhile back. There was a continuous flowing line inside, but it wasn't super busy. The cashier was new and in training. So she was messing up a lot; that can be overlooked since she's new and all. What ticked me was the "seasoned" workers, whom were being quite rude to her. While we waited for our breakfast sandwich, an off-worker came in with her daughter. She was chatting with the other workers at the pick-up counter. She set her child on the counter and started to comb her hair. Ew, disgusting! It's the freaking counter where they put out coffee cups and sandwiches! I don't want freaking kids hair anywhere my drink and food! Thank goodness I already had my drink and was just waiting for the breakfast sandwich. The other workers didn't say anything. They just chatted up with her while she combed and braided the kid's hair; they were talking about the new cashier and how she messed up all morning. There were other customers in the store and around the pick-up counter as well. Very unprofessional. I didn't wait for my sandwich, which took over 15 minutes to freaking nuked up. They said one of the "ovens" broke so they were only using one. They were giving out hot sandwich to the drive-thru left to right while I waited. So I asked for refund and left. Haven't return since... The drinks (latte and black coffee) were just like any other Starbucks. read more

I've never had a bad experience at this Starbucks. Super friendly and very courteous and always fast. There was one time though that it took a bit longer, I didn't really even notice I was waiting for a long time, and they didn't charge me for my drink. Who else does that? LOVE this Starbucks! read more

Starbucks - Savory ham and cheese square with a very berry refresher! - Coffee & Tea Near Me - Athens, Alabama

No changing table in the bathrooms?! On road trips we intentionally stop at Starbucks for a coffee and snack and diaper changes - never have I ever seen a location with no changing table. Insane! read more

absolutely the slowest Starbucks i have ever been to. there was no line and still didn't get helped for 10 minutes when there was 8 people working and standing around. then they were out of almost everything and what they did have, took another 10 minutes to come out. definitely not a good Starbucks to go to read more

It would be helpful if they could let you know that the walk in is closed and drive through is 30 mins. Since there is no way to cancel an order you need to decide if the wait is worth it. read more

This is my favorite Starbucks I have ever been to. This morning I had a fantastic experience at the drive thru. Antoinette was extremely helpful, friendly, and understanding of my ridiculously tired self trying to order a coffee that would taste wicked bomb af. The wait was minimal. Seriously, her smile and humor made my morning a lot brighter. read more

The last two times I have come to this location they have been out of what I ordered. Both times was a month apart from each visit. So I personally think that someone needs to order extra products to properly serve their customers. read more

Stopped by on the way south for a trip to the beach for a Venti Cold Brew. They were out because one of the girls behind the counter admitted to forgetting to make it. Decent customer service, poor attention to detail. read more