Starbucks located on Washington Road off I-20 exit 199. Food: The wife wanted some Starbucks specifically an extra hot caramel macchiato and cold mocha cookie crumble. These are our go to beverages when craving Starbucks. Service: Service is always efficient and courteous. Order with the app and don't forget to collect your points. Ambiance: Modern coffee shop vide, clean and orderly. read more

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Wanted an ice cup for free and the girl charged me .87 cents after Ive been spending $10 a visit on decorated milk for 10+ years. Really puts into perspective how much money you can spend with a business and how little they will value you as a customer with the wrong employees. read more

Starbucks - Empty ice cup for .87 cents after Ive been spending $10 a visit on decorated milk for 10+ years. - Coffee & Tea Near Me - Augusta, Georgia

My first visit (that wasn't drive thru) since this location reopened after a remodel. One of the doors was relocated to accommodate the new store length counter and service area. Gone are the high tops and stools in favor of smaller round tables. This also means that power outlets are at a premium. They've added power strips that hopefully won't cause overload in the power grid. My order process was painfully slow because of the trainees. Having worked with learners before, I was able to keep it together, but others may not be able to do so. I ordered two drinks and two sandwiches but since each came out separately, I wasn't offered a carrier or a bag. Maybe things will be different during another shift. read more

Starbucks - Power strips - Coffee & Tea Near Me - Augusta, Georgia

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Ambience. A Service. A Drink/ Food. A Price. B Newly refreshed and updated Starbucks!!! Very clean bright and modern. Very comfortable and plug in work stations. Order thru the app and easy mobile pickup thru drive through or inside. Today they had samples of the new Oleato. EVOO infused coffee and oat milk! Glad they do samples as you never know what the different coffees taste like. I'm a FaN! read more

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This Starbucks location is conveniently placed near I-20. We stopped here to use the restroom and get some caffeine on our way from Charleston, SC, back home to Atlanta. Parking was easy to find right next to the building, but, for some reason not posted on the windows, the doors were locked. Customers weren't inside the store, but some customers were still ordering at the drive thru. Employees were inside, still working, but only assisting the drive thru customers. Well, there goes that idea of using the restroom here. Ended up ordering at the drive thru and getting a carmel macchiato, which tasted good. The employee was nice, but didn't offer an excuse or reason to us when we asked him about the store doors being locked. read more

Starbucks - Starbucks Coffee storefront. - Coffee & Tea Near Me - Augusta, Georgia

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Wanted to go there but there's no way to get into the lot/drive through because it is only Exit Only to the street. The only way to get into the Starbucks is to drive through the Dunkin parking lot entrance! There's no way to turn around either. Ended up taking I-20 West and going to a different Starbucks. read more

Ordered, showed up to the location, AND CLOSED FOR CONSTRUCTION, still took my money & have no idea how to get it back. Great job for adding a disclaimer in the app that you'll be closed until August 2023, the FTC is gonna love you guys. read more

Starbucks - The app says it's opened till 8pm, in-store & drive-thru. Didn't get refunded, the money just went through & hasn't came back. - Coffee & Tea Near Me - Augusta, Georgia

Ordered grande pineapple paradise refresher with light ice. I received a cup filled with ice and very little refresher read more

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I go to this Starbucks on a regular basis because of the convenient location. They have messed up my drinks a few times. The thing that really upset me though... was on my birthday I specifically told them I was going to use my birthday reward and he used my other reward. This seems trivial... but the birthday reward is only available for 24 hours... then it disappears... and I was going out of town. read more

I feel like this Starbucks is always missing something... and they don't tell you. They just give you the drink with the missing ingredient. The pink drink and such should have the strawberries.. or I shouldn't pay the full amount (for a drink that's missing ingredients). Totally I wouldn't complain but this has happened on multiple occasions. read more

The absolute worst Starbucks experience. The drive through line was incredibly long so I went in to order 3 iced coffees. After waiting 30 minutes and being informed by the rude "manager" that he had no idea how much longer it would be and that we were behind all of the mobile orders I ended up cancelling my order and leaving. read more

Service is always good . The wait time varies and I'm fine with that because realistically you can't rush the process. I always get the a hot drink and the cheese danish read more

Took forever to get to the window to get the drink. Medium size vs medium roast messed thinks up while trying to order. Henry got a good sized pup cup so his review is 5 stars. Will I go back maybe. read more

One of the more convenient locations for me. Since additions are no longer available for customers. I asked for sugar and creamer. Barista handed me full cup of black coffee. Seriously what is the problem with them adding simple syrup and cream ? Used up the last of my gift cards not planning on going back read more

The organization is lowering standards with the intent to attract a broader audience and sell downstream. Drinks are very sloppy but in most markets they are the only organization to have a broad array of drink offerings. read more

This is a decent Starbucks in a bad location; meaning that it's not only in a bad part of town where people beg for money outside and then others look sketchy, but also a very screwed up parking lot to get in and out of as the fact to get to it you have to pass through several businesses to get to the Starbucks parking lot. Location aside this restaurant employs a very friendly and knowledgeable staff. I dropped in to grab a hot chocolate and a coffee and was impressed at how fast I was greeted and told them I ordered outside on their app. They made my order right away and there was really no wait time. read more

Today only they are giving free red holiday reusable cups when you order a grande holiday drink! Besides that, staff was friendly. They got my complicated order perfect. Place is clean and a nice environment to work, read etc read more

Starbucks - Free reusable cup with purchase of a Grande holiday drink - Coffee & Tea Near Me - Augusta, Georgia

Like all Starbucks, this location does not dissapoint. Stopped in for a refreshing ice coffee drink. Great service. Will visit again when I am back in the area. read more

If there were negative stars this location would surely get it. This location is NEVER open when I stop by at respectable hours in the week day or weekend. Sporadically they'll open, coffee tastes like water or milk and out of menu items. Too much hassle, so I've opted to go elsewhere. There are more choices for coffee and small bites around the area. read more

This was the first time visiting this location after passing it up many times. I use to see it and all the cars lined up and say to myself, "I will find one less crowded". I think that is what makes this one a decent location to study and do work without many distractions because of the traffic flow which is lower at night around there. Of course, the coffee is a little pricey but for the convenience I do not mind. Do not be like me and accidentally go through the one way exit. read more

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I ordered through the ap, and they completely forgot about it. The order was wrong when it was finally made. I had to ask for whipped cream, and what the employee put on it was just sad. The cup wasn't even full. (See picture - None was drank before taking it). I will not be stopping at this Starbucks in the future. Thanks to them for helping me cut calories but still pay full price... read more

Starbucks - Coffee & Tea Near Me - Augusta, Georgia

The employees alone at this Starbucks are worth 5 stars! They are always so friendly and have wonderful customer service. My coffee is always made perfectly. read more

These people are unlike any Starbucks I've been to. Two employees on separate occasions were assholes. They refuse to give me milk for my coffee because that's a special drink that's not listed on there menu. I requested milk because half and half makes me sick. The drink posted was a cold brew with light ice and almond milk. The coffee is pretty much black and a quarter of it is missing and his smart ass reply's...it's industry standard. Don't wait your time, go down the street to the other Starbucks. read more

Starbucks - Coffee & Tea Near Me - Augusta, Georgia

I have a love/hate relationship with Starbucks. I happily drive up every other day looking forward to a holiday drink or fun frappucino, then they screw up the milk selection and I'm curled up in a ball cursing their name. I swear off Starbucks for a month and then some ridiculous promotion pops up on my radar and just when I thought I was out...they pull me back in. I have really fast consistent service for the most part and up until now, this has been my favorite Starbucks. Then I encounter someone that had to be new, bottom of her training class and not sure if she wanted to be there in the first place. I won't release her name 'cause that would be a vicious thing to do but I privately double check her order taking now because of the last two encounters we've had. The first time, she took the order down incorrectly off a screen I showed her from the Starbucks website itself. I walked to the end of the line and waited patiently to show her the drink order was incorrect. I chalked it up to human error and went about my business. The next day, I planned on using up a bonus reward for a sandwich and latte and I don't know about everyone else, but I get thrilled when I can use a reward for something substantial like food! I'm bummed they took away soy milk for free for Gold card members but the addition of food for benefits kind of made a teeny tiny better. Funny thing was, this girl tells me I can't use a reward for food anymore. I didn't get that memo but I didn't want the line to get longer than it was and she's the employee so I believed her and asked if I could keep my reward and pay for it like normal. Her response was, "no, it already took your reward so here's your receipt." This was the second irregularity in my transaction so again, I stepped into line to speak to someone else and it turns out that: 1. Yes, you can use a bonus star reward for food still and not only drinks 2. And yes, if you want to pay for your transaction with your card and not a bonus reward you can. These basic rules are missed on just one member of the staff here and I bet I'm not the only one that's had a bad experience due to incompetency. 65/2014 read more

Starbucks - What an odd dump site for beans - Coffee & Tea Near Me - Augusta, Georgia

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I used to come here frequently to meet with some friends. This location is great because it's usually open late (till midnight) even on Sundays. There is also a drive-thru and this location is right of the I-20- exit! This Starbucks is one of the most convenient ones to get to in the Augusta area. The staff here are nice. There are some couches and tables for seating. read more

Disgusting and rude. The restroom was filthy! No one greeted or acknowledged me. I approached a barista, gave my name and indicated I had a mobile order. She repeated my name and never spoke again. Do NOT stop at this location. read more

Starbucks - Coffee & Tea Near Me - Augusta, Georgia

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Sign in the window says "temporarily closed". No re-opening date listed. What's going on with Starbucks in Augusta? Not the first one to close their doors in the past several months. Hummmm..... read more

Corporate, please come and help this location! It is so dirty and dingey inside. I realize that they are very busy in customer volume, but I will not be back until the store gets a deep clean. read more

Drive thru tends to move very very slow when 5+ cars are in the line. The poor drive thru employee works so hard to have conversations at the window to make the wait tolerable. Order is correct each time, just wish service were quicker sometimes. Spent over 30 min in a line before read more

Ordered online, pickup time should be 9:44 am per the app. It's now 10:18 and finally someone acknowledged my husband had been waiting for over 20 minutes and stated someone must have taken our order and proceeded to take an extra 10 minutes to make it. Horrible experience in Starbucks in GA & NC so far! read more

Got my usual matcha latte from this location & ended up having extremely bad food poisoning the rest of the morning/afternoon. I know it was from the drink because the only other thing I had that morning was toast. ‍ Idk if the milk was bad or what, but Starbucks is going to be a no for me for a while now. read more

I just left here, and I'm highly disappointed. If I pay for a $5 coffee, I would expect to be greeted with good customer service, and for my coffee to be hot.. not someone pushing me on with a coffee made 10min before I got to the window so that the drink was cold. I'll take my money somewhere else. Sad part is, I love Starbucks.. but will definitely not return to this location again read more

Nothing different than other Starbucks. Only thing that sucked was the drive thru... it was so awkward to get into-- as you have traffic from the other surrounding businesses and hotels. read more

I live a few minutes down the street from this one and I've never had bad service here. Honestly the line usually moves pretty fast during the morning rush for a coffee shop!!! Never gotten my order wrong and always makes my day when greeted with a smile read more

Horrible service. No hello, no anything else, no have a nice day. Just horrible smh. Also, the bathrooms weren't clean. If bathrooms aren't clean I wonder what else isn't ‍ read more

Great location for avid Starbucks fans. This particular location recently had a remodel so it's super nice. The inside of the store is very clean and makes for a relaxing visit. There is a nice raised table in the middle of the store for those who like to spend time on their laptop studying or just talking with friends. The barista's are quick and efficient whether you're stopping in for a visit or just making a quick pull through the drive-thru. I can honestly say that I have never ordered anything from this location that I wasn't happy with. Products are what you would expect from a Starbucks - tasty, enjoyable and somewhat pricey. Overall, though, I enjoy stopping in here from time to time and enjoying a coffee. read more

Starbucks - Christmas happiness!!!! - Coffee & Tea Near Me - Augusta, Georgia

Of all the Starbucks in the area, this is probably the one to avoid if you have a choice. On the plus side, it is open until 11 on weekdays but the seating area is relatively small so it fills up pretty quick. Wifi is hit or miss here...depending on the day it can be pretty quick or awful enough that you have to leech Dunkin' Donuts' wifi from next door. I've never had a problem with the drive through but ordering inside the store is always an adventure. The staff here are generally curt if not downright rude, usually more interested in carrying on their own conversations than actually providing decent customer service. On my last visit, the stocky redhead with short hair (don't remember her name) lied to my face telling me they were "out of iced coffee for the evening" (at 6:30PM) and then proceeded to serve "iced coffee" to the next 3 people who walked in. I don't know if it was laziness (I guess it takes significantly more effort to put ice in a cup and add coffee rather than just pulling the lever for hot coffee) or ineptitude, but it simply is not acceptable. Long story short, get your Starbucks fix somewhere else. If you can't, this one will do. read more

Had to wait at least 40 minutes - 7 cars in front of us. Did not start our order until we got to the window and then we had to listen to 4 Disney songs before they gave us our 2 drinks and cake pop. They definitely need training in efficiency. read more

The drive thru lady was chick-fil-a nice. 5 stars for sure. Not sure what else to say on this review, so I'm typing more so that yelp gets over its preoccupation with down voting reviews that are "shorter than most". read more

I love Starbucks and I don't even like coffee. This location is right on my way to and from work and the owners have even positioned it well enough so that you can easily enter traffic after stopping without having to pray that you get a break in the Washington Road flood of traffic. The staff are so sweet, I mostly go through the drive through, and even still I have some really nice conversations with the staff. Sorry if you are ever behind me in line--especially you hardcore coffee drinkers! May you never know what my car looks like--Ahem, I mean, motorcycle-truck...thing. All that being said, the staff and location are really all that keep me returning to this location. My drinks have been incorrect more often than not and most of the time I'm in such a rush that I can't turn around and get it changed. Recently, I wasn't running too late so when I realized that my Matcha Latte had green tea and coffee mixed together I was able to go in to ask for it to be fixed. The sweet staff grimaced when they realized what happened and tried to fix it but when I got my drink it was 3/4 foam. It was probably just a rookie mistake and I'll keep going when I need a quick fix. But I'm going to start making a little more time, even if it is just to make sure that I can run in if I need to. read more