I came in on a weekend morning and as I expected, the place had a bit of a line as most good coffee…read morehouses should. The ambiance is nice with a variety of seating types and a large room. The coffee house has experienced baristas offering beautiful latte art and a variety of coffee selections. My challenges are the stocking of pastries and accompaying items wasn't the best, possibly when I happened to come in, with several things out of stock. Additionally, order management seemed a bit haphazard with my order getting lumped in with multiple others and not being produced in order of customers ordering. Bottom line, I think Heartwood is a good coffee shop overall, but doesn't have the stocking or efficiency of a coffee shop I would rate in top shops. If this doesn't worry you - definitely make a stop in here.

We stop in to Heartwood Coffee on a regular basis and love everything they have to offer. We…read moreconstantly get lattes as well as their Dino cookies. The service there is fantastic even if they get super busy. The coffee shop vibe is immediately apparent when you walk in and I love everything about it!

My husband and I stopped in yesterday to warm up, and we had a great experience. The staff was…read moreincredibly friendly and helpful, and the atmosphere was cozy and comfortable. I also had the best cupcake I've had in a long time.

This is a really unique and quaint coffee shop. The service was friendly and prompt, My iced Irish…read morecoffee was okay, but the lemon blueberry muffins were tasty. We have friends who normally work remotely from Open Door and they say it's typically quiet. Unfortunately for my wife and I, on the day we visited it was packed with a group of loud high school-aged girls who were very noisy chatting and clapping...I couldn't wait to get my coffee and get out. There were some adults in there who had their laptops open and I'm sure were trying to concentrate but I don't see how while we were there. Nice place. We would like to give it another try when it's not so full of boisterous teens.

If I could give a zero rating out of 10 I would!…read more 2nd time I have been here! 1st time food and service was not good but decided to give it another try. Still terrible ! Opened at 8am. Pulled in the parking lot , not even open yet. 15 minutes later an employee pulls in. The tables are all filthy when I walk in . They not clean the tables or floors the night before when they closed . ??!! Food particles and crumbs in the floor . We ordered two toasted bagels w cream cheese. Took 40 minutes . 2 Hot coffees but were cold . The bagels had barely any cream cheese in them. Took food back asking for more cream cheese for them ...and the gal just gives us 2 little containers of cream cheese to put more on our bagels ourself! Terrible food , dirty place, service terrible . The credit card readers were not even working, Finally the 3rd card reader finally worked ! Good luck - never coming back !

This experience was pretty good overall. The shopping area is adorable with tons of niche items…read morefor purchase. I also appreciate a place that caters to folks who are gluten free and/or vegan. I will say that the two desserts that I tried were okay overall. The cupcake was definitely better than the donut. I'd come back to try some of the food since the friend I was with said it's very tasty. The service here was friendly and warm.

We will definitely be back. From the moment we opened the door we could feel we were stepping into…read morea special place. The Celebration Tea was an amazing explosion of flavor in your mouth; Picking your own vintage teacup to use was another unique "value add" to the delightful experience. We opted for the Timeless Tea (requested at the time we made our reservation) which is a full tea luncheon- there was generous portions of amazing treats- sweet and savory! The food was fabulous! Mary, who served us, was friendly, knowledgeable and made us feel so very special. She even agreed to take a photo of our group for us and made sure we liked the photos she took. Yes, we will be back for another relaxing afternoon tea!

We felt like we stepped back in time having a perfect, quiet morning of high class tea. The owner…read moreis so hospitable, her name is Chris, and she recommended the Celebration tea (and cozy apple chamomile) to go with our delicious tea sampler. Everything she baked was scrumptious and homemade. At other tea places, I felt the pastries and apps were store bought. But she clearly made everything with love, and you could tell by the taste and presentation. We all got to pick out our own tea cups from a variety of beautiful sets. I would love to come back soon!

I'm glad I got to support local and finally check this shop out. I ended up with one of the April…read morespecials: the Sweet and Salty. That salted vanilla was delicious! Service was quick and the storefront is clean and inviting. It was pretty quiet the day I visited, just one couple who were sitting at one of the tables. I got my coffee to go and will definitely be back to try something else new.

Warm welcome from owners son and other female associate. Coffee was perfect temperature and smooth!read more

I'm usually not in this area. I go to the doctor over here and I always try to try a coffee shops…read morethat I've never tried before. I got a flat white with vanilla and a piece of their blueberry coffee cake. I wasn't the biggest fan of the texture of the coffee cake. It kind of gave me vegan pastry vibes although I don't think it was. The coffee however it was pretty good and piping hot, which I love. I ran an errand and left my cup in the car and came back out in my coffee was still pretty hot. I wouldn't go out of my way to get this coffee, but if I'm passing by, I definitely would stop back in

Nice cafe for a coffee and pastry item. Enjoyed the friendly service, good coffee, and an…read moreexcellent peanut butter cookie.

PROS: Exceptional black-tea flavor, consistently fresh and perfectly textured boba, extensive…read morecustomization, a large drink menu, quick counter service, easy online ordering, clean surroundings, and tempting pastries and desserts. CONS: I have none! BOTTOM LINE: LuCha serves the best authentic-style brown sugar milk tea I have found anywhere in this region, and I will happily drive more than an hour for it. I should begin with a confession: I am extremely particular about bubble tea. Bubble tea originated in Taiwan, and while the modern universe of boba includes practically every tea, fruit, milk, foam, syrup, and topping imaginable, I have a strong preference for traditional-style milk tea with a bold black-tea foundation. LuCha itself is a Taiwanese tea brand founded around handcrafted drinks, fresh ingredients, and tea culture, and that attention to the tea itself is exactly what keeps bringing me back. My order is always the Ancient Brown Sugar Milk Tea, and after roughly twenty visits, I have barely considered ordering anything else. The tea is robust enough to remain unmistakably tea rather than tasting like sweetened milk. The brown sugar adds warmth and depth without completely swallowing the black-tea flavor. It is rich, smooth, balanced, and, for my palate, very close to perfection. Then there are the boba themselves. Good tapioca pearls should not be rubbery, hard in the center, excessively soft, or dissolving into starch. LuCha consistently lands in that narrow little kingdom between tender and pleasantly chewy. The pearls are served warm, sometimes almost hot, inside the chilled milk tea. That temperature contrast is one of my favorite parts of the drink because it immediately tells me the boba were freshly prepared. Old tapioca pearls have a particular texture and flavor, and once you have encountered them, your mouth remembers. In all my visits, I have never received stale or day-old-tasting boba here. They are consistently soft, warm, fresh, and almost melt as you chew them. That first sip still makes me close my eyes for a moment. I realize this is dramatic but the heart wants what the heart wants. Although I remain fiercely loyal to one drink, the menu is broad. LuCha offers fresh fruit teas, sparkling fruit drinks, tea slushes, cheese-foam teas, fresh-milk drinks, smoothies, coffee, pure brewed teas, and numerous toppings. Depending on the drink, guests can customize elements such as sweetness, ice level, milk choice, pearls, popping boba, crystal pearls, and cheese foam. There is definitely something for everyone. LuCha also carries a rotating selection of breads, cakes, and small desserts. I have tried several, and they have all been enjoyable. The menu also includes croffles, a croissant-waffle hybrid, with versions such as strawberry and Lotus Biscoff. The one I tried was crisp, sweet, and a very good companion to the tea. Both the Aurora and Stow locations offer online ordering, and the process is easy. LuCha is primarily counter service, and even when there has been a steady stream of customers, I have rarely waited very long. The Aurora location is always clean and has a bright, playful little seating area where you can relax with your drink. The décor, bear breads, plush toys, and customer dog-photo display give it personality without making it feel cluttered. I have tried a great deal of bubble tea throughout Northeast Ohio, Western Pennsylvania, New York and beyond. Many shops produce something enjoyable, but very few make a milk tea that tastes sufficiently of actual tea, and fewer still prepare tapioca pearls this consistently well. LuCha does both. I genuinely drive more than an hour for the Ancient Brown Sugar Milk Tea, and I have done it repeatedly. For anyone who loves authentic-style milk tea with a strong tea base and freshly prepared boba, LuCha should be at the top of the list. Five deeply caffeinated stars.

My friend and I came here on a whim to try out and support a small business. We arrived just a few…read moreminutes prior to closing and the worker there was incredibly patient with us as they stayed late to make the orders. As someone with no sweet tooth and a distaste for artificial flavors, I was pleasantly surprised by quality of the tea and ingredients. Needless to say, this is a spot worth visiting for those who enjoy the natural tones of high quality tea.

The hot Matcha is very good. The chopped tea leaves make for a thick earthy drink. Hot chocolate is…read moregood with whole milk. Comfortable place.

Really nice big coffee shop! I got a couple lattes and even though it's not house made they were…read moredecent. The service was very friendly and we loved the atmosphere inside. There's so many places to sit. The parking can be a little difficult if there's people parked in the street. The only thing that would make this place better is if they made their syrups in house and then this coffee shop would be outstanding!

The employees are great. Very friendly! They make the best matcha latte. My husband loves the…read morefrozen latte.

The aura in here is 0/10. Never a friendly greeting. Never a smile. The employees seem like they…read moreare miserable. Coffee is good, but not worth the bad attitudes. We always try to support a small business, so thought we'd give it a try - have tried it more than once, but no more!

This place is very cute. And much larger than expected. There is indoor seating and outdoor…read moreseating. There is a bakery with sandwiches wraps, salads, sides, breakfast and even a Kids menu. They also have a little boutique shop full of children's clothing a few toys women's wear, and men's golf polos. If you're coming just to get a quick bite, you couldn't walk back past the hostess to order. If you're sitting down to dine, you need to speak with the hostess.

Again, the lunch shop is very nice. Saturday at 9:30 a.m. the cafe was not busy. The patio with…read moreumbrellas filled up before the inside. I ordered the Avocado Toast. I've had this meal at lots of places. Two's was the best. The multigrain toast was covered with avocado, lots of bacon, a little onion. I like a drizzle of balsamic glaze. Was delicious. Basic eggs, bacon and toast are also available.