Love this location the girls are so sweet!! I always get a pink drink with extra base and forgot to tell them this time but they remembered me and made it how I like it anyways!! read more

Starbucks - Coffee & Tea Near Me - Brentwood, Tennessee

Usually I'll grab my regular, which is the brown sugar shaken espresso with oatmilk. Add strawberry cold foam with caramel drizzle. However, today, I decided to try their holiday drink: iced sugar cookie latte with banana cold foam. It is really good. Also, got a free red reusable cup . read more

You can read a review from 8 (!) years ago and find the same issue that exists today - SLOW, SLOW, SLOW! Walked out after waiting 5 minutes JUST TO BE ACKNOWLEDGED. I wish I would have read the reviews, I would have never stopped at this sh*thole location. read more

The best baristas at this location. I come here often and they are all so great. Coffee order is always on point too.

Breakfast sandwich was hot & tasty. The barista (Harmony) was kind and friendly. I'd come back here over and over again. The service was fast and solid. Keep up the great work!!!! read more

Once again service Sucks @ Starbucks @ 6680 Nolensville Rd Brentwood TN Wait in line (2 cars in front ) for 10 min then 10 more min @ window. Of course order is incorrect... guess making a plain coffee w cream is difficult... get it incorrect, go back wait 15 more min and "barrista" could not figure out why I'd complain. Just cancelled order and after another 8 minute discourse w " manager" FINALLY got a refund. This coffee .. not brain surgery and what's worse the barristas THINK they are entitled to a gratuity!!!! read more

First of all there are 5 workers we have to wait a good 5 min to order and than there was nobody in-front of us we have to wait again more than 10 min to get our drinks and there was no car in the drive through, we got 2 drinks my venti was not full! read more

Starbucks - Coffee & Tea Near Me - Brentwood, Tennessee

SLOW SLOW SLOW. dear god I've never been to a slower moving Starbucks at a "dead time" for coffee. Either they're understaffed or just slow moving. Regardless, the amount of money you spend to buy a coffee here shouldn't equate to waiting 30 minutes :') read more

Employees are always welcoming Food and Drinks are overpriced. I don't drink coffee, I like the green tea matcha latte Hot and frozen. read more

I waited 25 mins for my online order just for the ice to be half melted and they put one line of Carmel and the other half was all over the outside of the cup. Never coming back. DONT USE MOBILE ORDER WAY TO SLOW. Worker was also on his phone. read more

Drinks were good but too expensive, they forgot my cake pop, the service was alright, didn't go inside but the area seemed cool. ALSO should've never changed the matcha recipe!! read more

Starbucks isn't bad, the coffee is actually pretty good, the problem is the pricing. The coffee is EXPENSIVE, and so are all the other drinks. I used to study here for the chill atmosphere, but now I go elsewhere because, if I'm being honest, Starbucks feels designed completely around consumerism instead of a pleasing experience. For instance, the drink sizes. The fact that they have confusing names isn't what's offputting- it's the fact that they offer four pitifully small drink sizes at big prices. The "Grande" feels more like an upsized small, and the "Venti" is a medium for sure. I could go on- upcharging for small things, specifically- but I won't. Overall Starbucks doesn't have bad coffee or food, but their menu is expensive for it to not be some of the best coffee I've ever had. read more

was more efficient a few months ago. don't know if they hired a bunch of new people who don't know what they're doing but it's extremely slow now - especially in the drive thru line. it's actually getting ridiculous. they're not even doing a good job on the drinks. ordered a breve the other day and after waiting for 30+ minutes in line i find out they forgot to put espresso in it. i literally was given half and half and water. was disgusting and put me off from wanting to go here again unless necessary. wish there was a different one nearby read more

Update: still horrible wait times. Even inside. No one seems like they have any ounce of hurry. I love Starbucks. A lot. But this drive through on the weekends is so incredibly slow. I don't know if they're understaffed but sometimes a car won't come out of the drive through for over 5 minutes. Sometimes it seems almo read more

Starbucks - The line - almost always like this on the weekends and it moves incredibly slow. - Coffee & Tea Near Me - Brentwood, Tennessee

Was trending well, but today asked for 5 shots in my venti americano and know it has to be 2 shots only. I have had trouble getting 4 shots - so i pay for a fofth one - but I think i'm finally done with Starbucks! This game of witholding shots - and not just this location - but 1 more place in Jackson TN when i travel - has finaly ended what was an expensive hobby- untill I starter making made my own this year. Bye-Bye! read more

Starbucks - 5 shots- i don't think so - Coffee & Tea Near Me - Brentwood, Tennessee

The service was very rude and unfriendly, maybe there were too many customers or they were too tired.......

Wonderful location of Starbucks. Friendly staff , consistent drinks, clean lobby and service may be slow at times but staff work with great sense of urgency and awareness. All in all Seattle would be proud. read more

Their customer service is usually not good. Which sucks because their drinks are not cheap.

Can never go wrong with Starbucks whether you want coffee, tea, or something sweet. It's my go to spot. read more

Starbucks - Coffee & Tea Near Me - Brentwood, Tennessee

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the lady taking my order was rude and cut me off as i was ordering and added water to my drink instead of lemonade on purpose.

Friendly staff. Visit g here from San Diego and have had my order correct every time and served by friendly, helpful staff. Not sure why the low rating on stars as my experiences have been wonderful! read more

This place was a great place to get coffe. I loved the reception and the food was delicious. There was no free wifi and it was really bad but that wasnt that bad read more

These people make u wait an eternity before u get ur drink, go through the drive through they seem to serve you 100x times quicker then going inside where the service seems to drop by 90% read more

Wry friendly staff. The cold drinks are always right and the hot drinks are always amazing no let downs from this location

So I never right reviews but my drink took 35 minutes to come out today. Last time I was in here I was scolded by an employee. This is a recurring problem with there mobile orders, nobody ever gets it out on time. Starbucks y'all need to fix this. It's literally making me never come here. I'm now late to work because of y'all taking 40 minutes on a drink so thank you. read more

Not a big fan of 'bucks but one thing they do well is consistency and efficiency - except at this place. But OMG the wait here is ungodly........... You WILL WAIT at least 15-30 min for coffee. Just go into Kroger and buy the coffee - take it home and brew it yourself because you will get it quicker than this location. read more

Sad beyond sad service The people are nice but have not been trained properly. In order to get your order right, expect 3 remakes and losing 30 mins of your life Mama's Java- please extend your hours and save us from misery. Seattle - Please save these poor folks...pitiful read more

Love the people! They're always so nice and service is speedy. Their sandwiches are always a great temperature. Looks big on the outside, but is smaller than expected on the inside. read more

Still a VERY slow Starbucks. I have found that this location takes forever whether you go inside or through the drive through.

They have vey poor customer service. I waited in line for 20 mins and just got a large cup of steam milk instead of a small cappuccino with honey blend. I never complained 99% of the times the coffee is not an even correct but this was just milk steam. read more

Starbucks - Coffee & Tea Near Me - Brentwood, Tennessee

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Writing this on minute 12 as I sit in the drive through line. For some reason I haven't learned my lesson the other times I've come to this location and had the exact same slow service. Officially switching to the one by work. Peace! read more

This is the worst Starbucks I've been to. It took 33 minutes to get a mobile order. Evidently they don't give a crap about people unless you sit in your car and block traffic. Fo yourself a favor and go to another coffee place. read more

Every time I go to this DD, they cannot make my drink correctly. Today, they ran out of medium cups for cold drinks. I don't understand how hard it is to make a drink with three ingredients: coffee, cream, and sweetener. One time, we received a drink of cream and sweetener-no coffee. And the singing guy, when going through the drive thru...ridiculous. read more

20 minute wait on a mobile order just to get a cold croissant . This stores a joke. I'm the idiot for giving them another chance.

By far my favorite drive through Starbucks in Nashville. They are always friendly and as quick as you'll find in the south. The baristas that take your order through the drive through always are friendly & in a fantastic mood. They've never gotten an order wrong and are always happy to provide my fudge with his puppachino. read more

I don't usually post bad reviews but this is the worst Starbucks experience I've ever had. I ordered my drink ahead of time and STILL waited 30 minutes for it to be made. If that wasn't enough, I didn't even get the drink I ordered and didn't realize until I pulled away. Very frustrating. read more

The line of cars for drive thru is ridiculous, I count 9 before the order kiosk. I go inside because the store is empty, first noting the grey Cadillac I would've been behind had I opted for drive thru. Three Understaffed employees are hustling, still I can't help but feel ignored as I stand there for almost 5 minutes unacknowledged. Eventually a worker goes and grabs the employee that is cleaning the bathrooms so that they can help at the register. It was over 15 minutes to get an iced Americano, and that grey Cadillac was long gone. Seriously mismanaged location. Employees need more staffing, they are struggling to keep up. read more

This place is horrible. I order a sandwich with no cheese and wait 15 minutes all for them to make it with cheese (this happens all the time at this location) then when she says she will remake it, she proceeds to put several other orders in while I just sit and wait. Had to get refunded and go to work late and hungry. read more

Tristen was a great pleasure this morning March 24,2019. We are on or way back to Atlanta GA our home and he took our order right away with a pleasant voice and also got the order right on point. Customer service is really big to me since I for one work in that bracket as well. He handed out our drinks in a timely manner and did not have us waiting no more than three seconds. Now that's what you call great customer service. Love it! Keep up the great job Tristen hopefully I spelled your name right. If I ever come back to this area I'll make sure to get my lovely drinks from Starbucks ! Omg my drink is perfect. read more

Starbucks - Coffee & Tea Near Me - Brentwood, Tennessee

The worst Starbucks I've been to. I never had a problem with a single Starbucks location until this one. I did a mobile order, and got there a couple minutes later. I took a seat in front of the pick up counter. I sat there for some time, and decided to check on my order. Turns out my Venti, Hot, White Chocolateuu Mocha was sitting there. Not at the pick up counter, but next to the machines.... forgotten. When I finally get my drink, I realized my venti cup, was filled as if it were a grande. Nice. Took a sip and sure enough. It had gone cold. While I was waiting, I noticed someone come in saying their food order was wrong. The floors were dirty, and the staff wasn't the most inviting. Will not be returning. read more

Starbucks - Paid for the venti cup only to get it filled as if it were a grande coffee. Smh - Coffee & Tea Near Me - Brentwood, Tennessee