This Starbucks sucks when I ordered double smoked bacon sandwich I was expecting a good nice sandwich filled with bacon ever other time I oredered this is what I got but today it was different they gave me one have a piece of bacon and when I asked for a refund they refused and said this is how it came. This is ridiculous I will not be coming here again don't make the mistake that I made. read more

Starbucks - Have a piece of bacon in it - Coffee & Tea Near Me - Brookfield, Wisconsin

Lots of indoor seating for remote working with lots of outlets. Also has an outdoor patio for when there is nice weather. Service was fast and my order was accurate. Parking can be a bit of a pain if there is a long drive thru line but the line moves fast enough that it shouldn't be much of a problem. read more

The guy was super patient when I couldn't decide what I wanted and my bf was ordering for me (so it was a complete mess lol). The drink and pastry were both yummy. Service was fast and gave me the correct order. read more

Coffee was too acidic. Wait was too long. The ambiance too sterile. It felt cold and manufactured.

This is one of the nicest stores I've seen in awhile. Clean, spacious, efficient and stocked! Love the warm plum cheese pastry ong! The selection of merchandise is also very inviting. read more

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As for Starbucks, this is my favorite location. This is a comparison between Starbucks and not a comparison to other coffee houses. If you follow me you know I spend a lot of time at coffee houses and mostly at Starbucks. Mainly because they are located in locations where I frequent or drive by. What do I like about this location? Friendly baristas, always a greeting or hi when I walk in. Efficient service and fairly large location for seating and ample parking. It is a chain and should all operate the same but I have come across others that just are not up to par on the service and this is ultimately a service industry. Not one of the newest locations but they have outdoor seating and a small private meeting room (that you need to reserve). I have never had a mistake on my order, again fast and friendly. They take the time to get to know you (in the short time they have to converse). read more

Starbucks - Coffee & Tea Near Me - Brookfield, Wisconsin

No sense in ordering by mobile since you'll just arrive at the time it says, wait 5-10 minutes after, and still watch people who go through the drive thru or order at the front receive their drinks first. Apparently they don't realize that ordering ahead is done primarily so you don't have to wait. They don't make mobile orders a priority. read more

I stayed across the street overnight and since the hotel wasn't offering breakfast, I looked out the window and saw this Starbucks like a beacon of light in the dark. I decided to order from my phone, pack up, then drive over. I went through the drive through and it was super fast! Sunday morning, speedy coffee. I let them know I was here for pickup and when I pulled up, my coffee and breakfast wrap were ready! The barista was very friendly and welcoming -- just an overall lovely experience. I should also give a shout-out to the sausage egg wrap -- new on the menu since I was a Starbucks regular. Delicious! read more

Starbucks lady dropped my drink in my lap through the drive-through on the way to work. Work very upset. She offered me a new one at that point. I was over it other than that. Good customer service just need to be more careful. read more

This location is consistently out of stock of various food items. The service was slow this specific time, and my drink has orange cold foam? read more

The barista forgot to hand my mother one of our drinks. She was running an errand in the area and didn't realize three drinks had been ordered instead of two. Instead of doing what has to be the most simple part of their job (handing drinks), they instead wanted me to drive an hour out my way to pick up a now melted drink. They didn't offer to reverse the transaction and they were in no way helpful. I'd give zero stars if I could! read more

This is one of my favorite Starbucks locations! The drive-thru is always super speedy even when they're busy! The inside is nice and spacious and a perfect place to grab coffee or get some work done. The staff are always friendly and attentive. My last visit here I was actually given the wrong Frappuccino and when I called they offered to fix it right away for me! I loved that! The new s'mores frap is delicious but very sweet! read more

Starbucks - S'mores creme Frappuccino - Coffee & Tea Near Me - Brookfield, Wisconsin

The service for customers concerned about the environment is seriously lacking. If you purchase one of their highly over-priced reusable personal mugs/glasses, you will be told that they are unable to fill it with coffee on that trip. They will tell you that you have to take it home first, wash it and dry it yourself. And then bring it back to the store to have it filled. Crazy. If you rinse your own travel mug at home, and it is not completely dry, they will also refuse to fill it. In addition to this, and keep in mind, this is from personal experience, on many occasions, and at many locations, if you are lucky enough to give them a perfectly acceptable travel mug/glass to fill, they will then use another regular plastic glass of their own to make your beverage, which they will then use to pour into your travel mug/glass, and then throw away their plastic glass. This defeats the whole purpose of trying to keep plastic out of our landfills! Once I discovered this, I asked one of the Starbucks employees how I could avoid this. Luckily, she gave me an option, which I wanted to pass on to others... She told me that if I drew black lines on my portable glass, then they would not need to use a throwaway glass to make my beverages in the future. These black lines are needed because they are fill lines. Of course, that trip, she was unable to draw the lines on my portable glass herself, because that also, apparently was against their policies. So I still had to have them throw away their plastic on that trip. I did make Phil lines on my portable glasses when I arrived home, which matched a clean plastic glass, which she gave me as a sample to help me draw lines on my own cup with permanent marker. Of course, if you go to the drive-through, you will never be able to use your portable glass or mug. I have tried that on several occasions, and I'm always told no. So... If you care about the environment and do not want to waste plastic and prefer to use a reusable glass or mug. When you visit Starbucks, you have to go inside to make your purchase, even if you are in a hurry. I am hoping that these policies change in the future. Starbucks is overpriced, but has good beverages and food and very friendly staff. They are just handicapped by very stupid policies. read more

Starbucks morning employees were super sweet. order was stolen and they were more than willing to redo the entire thing!! Girls deserve a raise. made my day read more

So I went there today around 530. Best customer service. The person who took our order was super nice and friendly. Once we pulled up the guy at the window was just as friendly and kind. Drinks were great too! I live over an hour away but would definitely return just because the service. Thank you! read more

terrible service. never stocked. we asked for a cappuccino with whip cream, guess what they didn't have any. how can they make any of their cold drinks without whip cream. & they weren't even going to tell us, the blond girl she was trying to hand the drink without even telling us. so we asked can we get a discount or a refund. she said she would ask. Then the manager comes around with our change didn't say a word. It was like nothing I'd ever seen! I'm really starting to hate Starbucks, it's more expensive than ever with rude service.. The Starbucks in Brookfield one of the richest cities in Wisconsin, they closed down. Starbucks you think your untouchable well guess what guess again cause its not going to last forever if you keep this up. pathetic waste of time, gas. waste of my time on my life. read more

A HUUGE space for a Starbucks. Beyond that, it's your standard offerings that you can find anywhere else. We stopped in on a Saturday night and it was fairly dead. I imagine that weekdays before and after work would be the busiest due to its location on Bluemound Rd and proximity to the interstate. read more

Great location but the layout to order and pick up is rather odd. Other that that this place has plenty of room to seat and do stuff. read more

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Nice, big Starbucks. Came here to study. Service and locale were great! Will come here again.

A great place. But, when, WHEN, will the lawn and maintenance crew clean up the dead and almost dead plants. Been a while, but plants are still very dead. Did I say dead? They trimmed the tree but did a half assed job. The dead bushes along the drive up are sooo dead. At the price of coffee, get bushes that are alive. If there are green leaves, the bush is alive. So, the ground crew came! They covered the ground with mulch. Thats it!!! No trimming on the half dead rose bushes. The dead bushes on the drive up are still DEAD Much time has passed since I wrote about the VERY DEAD BUSHES. Does anyone read this and do something about this issue? Can the dead shit be pulled out. Also, it is Merry Christmas!!!! Not Merry coffee. How dumb and weak!!!! read more

I ordered on the app for pick up. That feature is the best! You don't have to wait in line. Well not here. Don't go to this Starbucks unless you have 20 min to wait in line for your pre ordered drink! read more

Often screw up simple orders. I am fairly sure I have received a mocha with no espresso in it before. Also, I have always been able to pass an old drink through the window in the drive-thru but was told it was a health code violation. I totally get it! But as a suggestion, place a waste bin at the end of the drive-thru like any other half decent fast food resturant. read more

Love this location !!! I wish customers service would be better, nicer))) My 5stars goes to the barista Daniel , he is the best and few other workers!!! read more

I ordered one drink. They then got it wrong. Then they made me a completely different drink and told me to take the one which was a different size, hot rather than cold and had coffee in it which I ordered one with cream base. They told me when ordering they had the food I wanted then I paid for it then they didn't have it. read more

No "splash of customer service" or "packet of business sense" in your coffee at this location. Daily Starbucks guest. Ordered a tea and a wrap. Tea came right out. Food orders to the drive-through we're flying out over the 10 plus minutes I waited. The cashier, who was friendly and trying hard, walked over to apologize every few minutes. Appears the drive through orders get priority over walk-in orders. Finally had to leave, asked them to give the wrap to someone else free. Called the store after to let them know I was disappointed. The response "well, sorry, it was coming out as you were leaving". Would have expected a "stop back by tomorrow and we'll make it right". Downright Disappointing...Hey! ...those are the same initials as Dunkin' Donuts, there's an idea!! read more

Brendan from the drive-thru was extremely friendly and made my experience 10x worth waiting in a long line. I had a birthday yesterday and asked to redeem my free drink and he was able to work it out to make it happen!! He was absolutely stellar and had great interpersonal skills! What a great customer service experience! Well worth noting! read more

Great place to have a quiet meeting with someone after work. Always see someone working on their laptop and the atrium seems to be the place of preferrence. read more

Michelle was extra RUDE, very unprofessional. Will never come back again. I love Starbucks and through all of the ones I have been to they are super sweet but this one took a damn turn. Very upset of how disgusted I was. All I did was ask for my drinks, and a puppuchino for my puppy and she asked " you don't have whipped cream at your house", like why does she care? Disrespectful. read more

Stop here sometimes on my way to work. Pretty much generic Starbucks. The lines start getting long around 630AM. Sometimes they fail to give napkins when food is ordered and I've some spills because the green stopper was omitted. The barristers are always friendly and I haven't had problems with speed. The inside is comfortable and spacious but the can work on the cleanliness in the bathroom and floors in the seated areas collectively. read more

Not a Starbucks I enjoy going to, poor management, slow, and snobby. There is not one friendly face in this store, they look disappointed that you're there. Too much work to make another drink. I'm so amazed that this manager, whom ever he/she is, remains employed. Can't you find someone who cares??? I know this is a newer store but I figured by now it would be settled in and have caring employees. Check out the Capital/Pewaukee location. Now that's a well managed store!!!! BTW, I visit Starbucks everyday, not just a casual observer!!! read more

I go here 3-4 times a week and my coffee is always on point! They are very consistent!!! Thumb uppppp

Sometimes they mess up your order but for the most part one of the better starbucks in Milwaukee. It is always packed and the parking and drive through can sometimes be a nightmare. Great place to hold meetings. read more

Went through drive up for quick lunch. They were out of tomato mozarella panini so settled for a breakfast wrap. Then cashier took my money and put the change right in her tip jar .....very presumptive. Fail. read more

Come here and get a clover brew of some Starbucks Reserve coffee. I promise its the best coffee your ever gonna have!

Brand new Starbucks. Where Burger King used to be. As always fantastic and friendly service. Very clean. Outside seating, drive through. Great decor. Free Wi-Fi. All the amenities of any Starbucks. So if you are in the area, check it out. Worth a stop. Someplace to feed your caffeine fix. read more

(4.5) ~ Very Good Overall Food & Service! And they have a Clover Brewing System 'nough said;)lol

Holy crip it is the biggest Starbucks ever! I placed two separate orders, both were filled quickly and correctly. All employees were very nice and the place was very clean. Tons of tables!! read more

Horrible experience at Starbucks on Capital in Brookfield. Drive thru person handed cover to husband by the top of the cup, the lid came off before my husband abandoned could go an it and scalding hot coffee spilled all over his hand. No one offered assistance! Had to ask for napkins and ice. Ended up in urgent care with severe burns! Stay away!! read more

From an unabashed Starbucks aficionado- the WORST Starbucks I have ever visited! It's a lovely, brand new store. Really, very beautiful space & windows. However, service is horrible & SLOW both inside & the drive thru. This store should take a lesson from 124th & Capitol where the service is always speedy & friendly. read more

Bathrooms are Nasty - I ducked in the other day to use the bathroom because of an 'emergency' I was having and found that the toilet was out of order (not that that had stopped the last 3 people, it seems). I did what I had to do, and felt so embarrassed that I left without buying anything. read more