It's fine, it's Starbucks. I was pretty tired and needed a midday pick me up so I got an iced black cold brew. Took them 15 minutes to make my drink despite there being little to no line. Employees were socializing which I'm usually fine with but it shouldn't impact my drink coming out late :( read more

received more ice in my cup at this location than I have received at other locations. The iced Horchata that I was given they filled almost 80% full of ice. again, the worst drink to ice ratio i've ever received at any starbucks location. read more

Bad employee in there they are lazy and don't do they job. Only one coffee wait almost 30 min. They keep walk around don't do shsssssss.

Lady at the drive thru was rude and snappy just because i didnt say peach green tea lemonade in the correct order. was talking to her workers while aimlessly handing my drink out the window. I get it working sucks, but after a long shift i would like some human decency. it goes beyond customer service. there is no need to be working at the window if youre going to spread your negative energy on everyone else. read more

Shut this shithole down. Employees r rude asf and they close whenever they want to. They said they close at 7:30 but im sitting here at 6pm; doors locked, no one is answering their calls, no note on the door. N i came here before n this girl made my order wrong n when i corrected her n kindly asked her to remake my drink, she had a snarky attitude and was just rude asf. Saw her crashing out to her coworkers too. read more

Love the drive through! So convenient, and also there are two beautiful eastern redwood trees that you can admire while you're waiting. They take special requests, and they're not slow. Highly recommend! read more

My egg white flatbread came with plastic baked into the side of it. Also staff seems to get easily overwhelmed when asked for small things. I waited 3 minutes at the window for a straw. read more

Starbucks - Coffee & Tea Near Me - Burlington, Massachusetts

I had a tall match tea latte with almond milk. It was good but the latte felt lite and there was more foam than I expected. I'm a former employee of six years at Starbucks and this was not made with care. Your foam should not be more than a quarter of an inch to the top and the spoon should be used to stop the foam from being the main weight in the drink. The cashier didn't ask for my name so it was awkward trying to figure out my drink without touch (post-pandemic of course). The store was also messy in the sense of the tables still had food and product on them. Only two people were working so I understand if there was understanding but even when I worked for Starbucks we worked on having a clean and welcoming atmosphere. read more

My experience at this location was not a pleasant one. My guess would be the small staff felt overwhelmed with the task and, being polite to the guest would be too much of a chore. One of the staff members is definitely wrestling with addiction and I'd rather see her in treatment getting the help she needs to save her life. The irony of it all she was pleasant but not pleasant to watch as she bounced around fighting to get through the workday. The Asian young lady was very rude and confrontational yet very task oriented and on point. They could use some good help here. I would go on but don't want to bore you wit it. read more

Pretty good, no line for 4:30 and the drink tasted great as always. The employee spoke very clearly on the speaker and gave a good amount of whip cream and ice. read more

Starbucks - Mango dragon fruit refresher - Coffee & Tea Near Me - Burlington, Massachusetts

The service from the manger of the Starbucks is top tier great guy ! I was having a ditzy day age he was very patient and sweet made my day . My drink she pumpkin loaf were so good as well. read more

Typically this place is great and the staff is wonderful. Accuracy of more complex drinks is difficult for them to duplicate from one order to the next. This is a concern to me. If you go to the other Burlington location it is a reserve store and they have Clover. read more

I will never come back to this location. Person working the drive-thru this morning was horrible!!!

There are many Starbucks in Burlington and this is the only one I'll ever go to. My mobile orders are always so quick and the baristas are always so nice. I got a sandwich today for the first time and it's so good and the bread is soft, also a pink drink which is always good. 10/10 for this location thank u read more

Make great drinks. Staff super sweet and go above and beyond to ensure customers are satisfied and happy! Would definitely come back, its a great environment. read more

Went into this Starbucks to get a Carmel Frap.. sucks I got it with no Carmel. The new girl that was making my drink not only put no Carmel, but it took her 10 minutes to make. Very disappointed. Still willing to give a 3 star because my granddaughter got a drink ( made by a different employee) that was good. -- Should not be allowed to make drinks until training is complete read more

The ice brew coffee and service was good, given this COVID thing going on, the barista was patient with all the customers. I given them credit. I would go back to this Starbucks again. read more

Update: I found a worse Starbucks, so I rescind my claim that this is the worst Starbucks. Still bad experience for me though. Original: Worst Starbucks in the world, hands down. I stopped going to drive through because they could not keep up, and there is no way to get out of line. Today, I was in a hurry, but I figured maybe I could do a mobile order and bypass the slow window problem. Turned out, I could not. They took twice the estimated time, and they made my drink wrong. Twice. It's on the menu but they still couldn't figure it out. Then I got into an argument with the "barista" that decaf doesn't mean creme-based, and saw I wasn't going to win so I went to the counter and got a refund instead. There are other coffee place nearby. read more

We went in at 1:30 on October 29th 2019 and the lady preparing our drinks decided to yell at me because I corrected her that I had three drinks and not two. Also, My bacon egg and cheese was still cold. Thanks but no thanks won't be returning back to a star bucks ever. SHE HAD LONG PINK HAIR AVOID HER unless you want your day ruined. If you are so over whelmed with your job with someone correcting you maybe get a new job read more

This place has the sloooooowest drivethru ever. Every single time I go even if I'm the only one in line it takes at least 5 min and it's not uncommon they get my order wrong read more

Sam gave great customer service and told us all the sandwiches and took his time to do so, he was super nice!

As far as Starbucks go, this Starbucks is a gem. It can get busy, but not like most Starbucks. Skip the one that's located on Mall Road and come to this Starbucks, it has a drive-thru. An extremely nice people that work there, and you can still sit in there all be it's a much smaller location. Just go. read more

The last few times I have been , Genevieve has served me and is such a pleasure! Her customer service is amazing!!

Everyone at this Starbucks is so kind and friendly. They genuinely brighten my day. Drinks are always perfect. Shout out to Genevieve in particular who is an absolute angel. read more

Woohoo! A new Starbucks right around the corner. Didn't know it was coming up, when I signed up a new lease :-) Super friendly staff, new furniture, good selection of pastries. Here's to more WFH and more caffeine! read more

I love Starbucks. Generally, most are good. Went on a Sunday morning, Valentine's day at 11am. We wanted two bagels, they told us they only had one, one bagel at all, not even one of a certain kind?? So we took the last bagel and ordered a sandwich which had advertisements all over the store. After we paid and had got the bagel, they said they were out of that sandwich and asked if we wanted something else. Well, obviously, I already paid. We ended up with a different sandwich but the whole process was a handful. Also, drive thru is clearly the priority so even when the line is long for cars it moves quickly, in the store is another story though. Tried my drive thru theory on a Saturday morning at 6:30am... had to wait close to 10 minutes for an iced coffee. There were NO cars in front of me and only two people in the store when I ordered. There's one guy who usually works the drive thru who is basically their saving grace; he's super nice and attentive. read more

2018: They were aweful for a long time. Then they got a new manager. Now that manager is gone. Now the wait for coffee is aweful. Mobile order service super slow. Staff doesn't greet you or care. Big disappointment. Best to skip this one and go somewhere else. 2017: Try them again! I was so happy to have a Starbucks so close to me. They opened but it was disappointing. Long lines. Wrong orders. Missed orders. Unhappy employees. I stayed away for awhile once I had enough. I tried it again and it was a little better but not much. Then a few months ago, like magic, the employees started smiling, some new; some old. My mobile orders were on time and made right. Everything was different and better. I asked for the manager and told him about the poor experiences I had had and how great the changes were. He mention a management change. I thanked him. They always say hello now and call me by name. If you stopped going to this location, give them a second chance. You'll be glad you did. read more

I forgot that either the tables are too high - or the seats too low - for working here on a laptop. I wonder if that was intentional. It is certainly dangerously non-ergonomic if used for long periods. (That said, it bugs me when people occupy tables as if this is a home office. Call me a hypocrite.) read more

Staff was very vibrant and upbeat early this morning. My sandwich was nice and hot and my iced caramel macchiato was perfect. Enjoyed going here. However drive through needs to be a little quicker. read more

The drive thru is swamped at 9 a.m Next to no parking available. And , apparently, if you want your bagel toasted with at least some color, you need to request it. Otherwise it's hardly toasted at all. I've always liked Starbucks, as overpriced as it is, but this store needs some re-training. read more

Ok, long review here because I was a Starbucks Manager in NY up until recently. I cannot tell you the absolute chaos that went on in this store. I came into the store around 1-2 o'clock. These 3 baristas were working their tails off while there were 3 managers sitting at a table in the corner doing "work" or having some sort of meeting. I was a manager so I know there is work outside of just running the store in the present state it's in, so I get that sometimes sitting down, the managers are actually doing real work that needs done. However, these baristas were dealing with bumper to bumper traffic in drive thru, they had a line of drinks to the ground, I could see their barren fridges from where I was standing, and it's absolutely not their fault the store was in chaos. One barista got off work and one of the managers moved one of the baristas from drive thru to bar and sent another on a break and WENT BACK TO THE TABLE WITH THE OTHER MANAGERS. This poor barista slaved through drinks while the one on drive thru took orders, took money at the window, and heated her own food, which isn't uncommon, just uncommon when the store is so busy. I almost wanted to jump over the counter and help them out. I just hope this review fixes some things at this store. read more

I hate to say it, but whenever I see a certain barista I know there's a chance my order won't be right. Today was one of those days. I have a medium lukewarm coffee that I could've gotten anywhere. read more

Gave me a stale muffin and didn't even heat it up. Drive through is a mess and sucky system that other Starbucks have figured out but not this one. read more

I have been to this location many times while on business travel and every time is the same - SLOW!! I have gone both inside and through the drive thru and it has been excruciating. I have also had a couple of drinks come out incorrect (like basic coffee with flavoring, but NO flavoring was added). read more

The worlds slowest Starbucks. I'm pretty sure a car gets made faster than your drink does. 5 people working yet takes over 15 minutes, when it's not even busy! read more

By far my favorite Starbucks in the Boston area. The baristas are friendly and happy and my drink is always made right. It's the perfect place to park for the afternoon and get some work done. 10/10 would recommend. read more

Love Starbucks. Everyone at this location is always so nice. BUT I can't come here anymore because it takes 20 minutes or more to get a drink at the drive through. EVERYTIME. I've had more free drinks from waiting here than I've paid for them. Free drink is great but being late to work everyday is just not okay. read more

Worst customer service ever. Worst Starbucks location ever. Went through the drive thru, as I usually do in the morning. Pulled away from the drive thru and come to find out my coffee was made wrong. So I had to drive back, park and then go inside. When I got inside, I received a dirty look from about 4-5 workers there, from staring at my poorly made coffee to looking at me and basically laughing and walking away. Clearly if I'm standing in line, I need something and it's very obvious they knew my coffee was wrong which is why none of them were willing to help me out. Until finally, a very rude man said to another co worker "ANGRY CUSTOMER ALERT" and proceeded to say this 2 times. She even turned around and looked at me. How disgusting that you people think it's ok to speak about a paying customer like that. Rotten people. Horrible experience. Considering calling corporate. read more

YUP, Starbucks. Everything is as expected. It is interesting how they manage to get staff to seem so similar, even when in different regions. read more

This is not your average Starbucks. It's a drive through! Pretty awesome when it's freezing cold outside.