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    Starbucks

    3.2 (161 reviews)
    ModerateCoffee & Tea
    Closed 4:30 am - 9:00 pm
    Updated 3 months ago

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    STARBUCKS ATMOSPHERE

    What's the vibe?
    Dogs allowed
    Outdoor seating
    Good for working
    Good for kids

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    PSL
    Julius C.

    This is not the staffs fault as it happens more often than not. I woke up craving a psl for the autumnal season. Paid $7 for a venti and had about 2.5 inches of space left on the top. Why? It's just weird. Money is not an issue but this is ghetto. Oh My Lord. Please fill that shit up. lol.

    Tania H.

    Was in the area today around noon and wanted to grab a coffee. I went to this location, and it was pretty empty so I was glad it wasn't too busy. However the customer lady in front of me was returning and exchanging a bunch of Starbucks cups and tumblers and the cashier looked confused as to how to return and exchange her items. I stood there only person in line for almost 10 minutes without anyone jumping on the other register to help me. So I decided to order my drink on the app and went to the pick up window instead. No one greeted me and no one was making me feel welcomed. My drink was ready finally. I asked for a straw and was ignored. I saw there were some on the counter behind this metal sign so I went to grab a short straw and the metal sign fell and hit the ground. All the baristas stared at me. One asked if I was okay, and I said I think so. It wasn't until I walked to the door that I realized I was not okay and that the metal sign had fell on the top of my right foot causing throbbing pain. I returned to the counter and said I'm not okay. One employee asked if I had a red mark, and I said no but my foot hurts really bad. No other employee did anything or checked in on me. I was already late to my meeting given being ignored as a customer, so I left. My foot hurts and I have a bruise and a bump there now. Also the iced coffee tasted very bitter and old. I have never experienced such poor customer service at a Starbucks and I've been to many across San Diego county. I am very shocked by the poor customer service on such a slow Wednesday afternoon and now I have to deal with my foot pain too!

    Cold Brew Coffee
    Branson U.

    There is a significant selection of Starbucks coffee shops in the Eastlake area to choose from. This is including those inside vons and target. I strongly say this Starbucks is the coffee shop to go to. The drinks are always well made and they are very quick and efficient.

    The name was wrong it was supposed to be Valerie

    I went to Starbucks to get my drink and they asked for my name and they put me as lary and not Valerie and I waited almost 20 minutes thinking my drink wasn't ready

    the inside of a coffee shop
    Ashley S.

    We were doing some target shopping and had to get our coffee fix on. We ordered the new chocolate cream cold brew and it was delicious. Service was a little slow here, but otherwise good.

    Since WHEN people CAN'T get a free puppuccino without strictly making a purchase? I just did this a couple of days ago, same place; no issues. Since WHEN do these rules CHANGED? I would totally understand if with higher prices for everything, puppuccinos become also a source to get extra money to the already inflated prices--BUT PLEASE let your CUSTOMERS KNOW, even post a sign somewhere or by the entrance; INSTEAD of having someone telling you inside, when you are there with your puppy (I have a small dog) which I took inside with me--I BOUGHT a small cup of regular coffee, plain, no sugar; etc just so I could get my pup a puppuccino; TO HAVE THE YOUNG CASHIER TELL ME NOW THSY I NEEDED TO WAIT OUTSIDE for my coffee as my pup was no allowed to be inside. No problem, I took him outside, I have no problem following rules/etiquette; JUST MAKE THIS "NEW RULES" P U B L I C. I have been going to Starbucks for years, I have spent a lot of money buying all that Starbucks offer, I even collect cups from all over the world; and I've never heard of this. Now, if you go to the Starbucks page, it clearly states that puppuccinos are FREE, and "baristas are always happy to oblige". Has this changed? If it has, no big deal, as I did buy a small cup of coffee, ($3.50), etc; but the barista's way of saying it to me, her tone of voice, sounded sarcastic. I didn't appreciate that either. Starbucks, if you are going to change the rules, just let us know; Change your rules also on your website, simple.

    Chestnut praline latte with Almond milk
    Melanie P.

    I typically do not review Starbucks because all the locations are pretty the same, where you get a hit or miss, depending on the day. For this location, this is my go to for mobile orders. Compared to the other locations, the mobile orders are right in front as soon as walk through the doors. Someone is always there to greet you to ask if you have a mobile order and they assist you right away. I agree with other Yelpers that parking is a challenge. Also, ordering inside is ALWAYS busy and you end waiting awhile. I recommend this Starbucks for the mobile service only because it is consistent and the orders are spot on. They do run out of flavors and food sometimes but that is to be expected compared to other Starbucks.

    Motivation
    Janay H.

    This was my first time at this location. It was busy but had a nice vibe. There was a little confusion on the order in the beginning but everything came out just fine. I think this location was a little more hustle and bustle then I'm used to but again overall it was a cool experience. Loved the little motivational sign at the counter. My drink was pretty good if give it a 7/10.

    It's my Misto!
    Jack M.

    I picked up a Caffe Misto from this Starbucks. The Misto was pretty good. It was pretty smooth and using the Blond Roast offered a mild coffee flavor. I could not help notice that this particular Starbucks needed some cleaning. The floors needed a sweep and some tables deserved a good wipe down. In fact, I had to wipe down my own table. Service and the counter speedy and friendly enough.

    1 good employee & 4 Lazy ones
    Johnny A.

    With zero customers inside (except ya two)this Starbucks, one would think the service would be terrific. It was NOT! We ordered 3 items plus an ice water. My GF asked for her ice water twice & twice was denied by the female employee. In her words "He'll get it for you" & "He's working on it" Yet she had time to fill up her personal coffee cup. 5 employees behind the counter & only one serving our coffee's. Music was playing "I'm in love with Stacy's mom" These kids are just having fun & forgetting customer service. Didn't even call the name when coffees were ready.

    Adnan F.

    I have been coming to this location for 4 years and finally get to have my chance to make this review. I gave this location 5 stars because I usually make mobile orders and when I walk in they remember me and what I order. They always are very happy and that what keep me coming to this spot. Great customer service and highly recommended. My favorite drink is the iced americano and it's just so perfect it gives me the energy I need to continue my day with. I will keep coming back with their great work and excellent team of service they have.

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    4 months ago

    such greqt service. nice environment to study. well made drinks as well. :) thank you

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    3 years ago

    Carlos awesome service thank you very helpful and friendly food service and great customer service

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    3 years ago

    I loved the service from Isaiah gave me and how friendly he was. He made me feel special. Thank you!

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    Page 1 of 5

    Starbucks Reviews in Other Languages

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    Review Highlights - Starbucks

    I really get work done here and the mood of the coffee shop is really relaxed and inviting.

    Mentioned in 2 reviews

    Read more highlights

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    Casa De Otay - Casa Latte and Salted caramel latte

    Casa De Otay

    4.4(127 reviews)
    2.2 mi
    $$

    I love this place!! They know how to make their lattes just right. I come here about once a week…read moreand the staff is friendly and know what they're doing. There are a lot of coffee shops around town, but this is a must-try, definitely one of the best.

    I had been hearing about this cute new coffee shop that's practically walking distance from me, so…read moreI was really excited to finally give it a try. Walking in, the space has those hometown, community vibes you would hope would make you feel comfortable and welcome. The shop is also surprisingly spacious for a coffee shop, with plenty of indoor and outdoor seating. Unfortunately, the experience itself was not what I expected. It wasn't a particularly busy morning, and there were at least four baristas behind the counter, yet my husband and I waited at least 20 minutes for our drinks. Our pastries came out fairly quickly, but that meant we had to eat them separately rather than enjoying them with our coffee. To make matters worse, my croissant tasted burnt. Yuck. When I finally heard my name called, I walked up to the counter and saw two drinks sitting there. Since neither was labeled, I politely asked the barista which drink was which. Instead of simply helping me, she responded, "I haven't made yours yet," with a pretty obvious attitude. It was an unnecessarily rude interaction and definitely didn't make me feel welcome. I went back to my seat and ended up waiting another five minutes for our drinks. And unfortunately, the coffee itself didn't make up for the wait. I ordered the salted maple latte, and my husband had the French vanilla latte. Both were mediocre at best and left us pretty underwhelmed. Overall, I really wanted to like this place, especially because of its cute atmosphere and convenient location. But between the long wait, burnt pastry, unfriendly service, and disappointing coffee, our first experience was not a good one. Unfortunately, we won't be returning.

    Photos
    Casa De Otay
    Casa De Otay - Side of coffee shop Ig mel_foodie_ventures

    Side of coffee shop Ig mel_foodie_ventures

    Casa De Otay - Drinks

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    Drinks

    PAVARAGA Hawaiian

    PAVARAGA Hawaiian

    4.7(715 reviews)
    4.1 mi
    $$

    A weird experience but the effort is appreciated…read more Came in one weekend out of convenience, we were driving around the area and my gf highly recommended it. We parked and noticed nearly all the lights were off. The pastry cabinet was empty, the tables were taped off. But people were inside and customers were in line. Emotions and energy were low, it was quiet and dim vibes all around. We walk in and see just one man working the cashier and making the drinks. He looked puzzled, a bit lost. We get in line behind someone ordering 4+ drinks and see that this guy didn't really know how to make the drinks. He was misplacing the ingredients and wasn't fully confident operating the payment system. The back counter was cluttered with miscellaneous gadgets, appliances, and syrups. It took nearly 20 minutes for the customer in front of us to get from ordering to receiving their drinks and we just watched in slight awe. The guy was apologetic and upfront, he was trying his best in a bad situation. They made some small talk and hinted that they were closing due to supply chain disruptions in Hawaii. I feel for them and wish them well. The coffee itself was ok. Flavor was decent but somewhat unremarkable. They offer different caffeine levels, up to I think 400mg in a drink. I just got the 200mg coffee. Don't know if I just built a tolerance but I fell asleep right after. We did want a pastry but with the baked goods cabinet empty, we weren't sure what they had left to offer. There was a long sign listing everything sold out between the pastries and coffee flavors. Overall the experience was odd and left a slightly bitter emotional taste in my mouth. They've acknowledged that they weren't in the best condition at that point and I do feel unfair to judge them at their worst. If they turn it around, I'm opening to revisiting. But for now, I don't feel compelled to go out of my way for it.

    Some special cafecito to start our day. Hawaiian style!!…read more You know it's good when you sip your drink and it takes you back to Hawaii.... * Hawaiian Host (Level 3) * Dirty Taro Latte (Level 2) This place has been here since 2016. I cant believe we just heard about them now..... We're most definitely coming back. They also have a location in Mira Mesa that we want to try (larger menu). ALOHA!! #DiningWithTheAndersons #HawaiianStyle #IslandVibes

    Photos
    PAVARAGA Hawaiian
    PAVARAGA Hawaiian
    PAVARAGA Hawaiian

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    The Alley - Brown sugar crème brûlée

    The Alley

    4.0(70 reviews)
    6.4 mi
    $$

    Arrived on a Sunday afternoon at 1:20 PM. Five other customers, a respectful and quieter place…read more Four staff members working to handle all orders. Check-in ordering kiosk is available at the counter along with being able to order from a cashier. Menu on TV boards above the registers and also menu with photos posted outside. I ordered the mango coconut milk smoothie/less sugar and added boba, which was featured on their seasonal drink menu. Even with ordering less sugar, the mango and coconut made it very sweet so I would recommend perhaps almost no sugar the next time but I enjoyed it and it was still very good. I did not order any food items. Hours clearly posted on the front door with strip mall parking right out front. Comfortable seating with table space inside, would be good for groups, as well as single customers. Wheelchair-accessible entrance and restroom. Nice and relaxing atmosphere with floral tree as decor, flowers jetting over the ceiling of the general floor space and plants throughout.. Very clean with nice chill music playing.

    This was my first time visiting this location, and I must say that the quality of the teas is…read moregreat. Everything tastes fresh, and they offer a variety of options for everyone. The only reason I'm giving 2 stars is because of the poor customer service from one of the young ladies working there. She made my daughter and me feel very uncomfortable when we asked if one of the teas could be changed because it was too thick and sweet for my daughter's liking. Instead of simply trying to take care of the situation, she immediately said "NO" and made a disgusted face. Thankfully, Jeff stepped in, saved the day, and offered to make us a new drink. As a multiple-business owner myself, Jeff is exactly the type of employee I would want representing my business. He understood customer service and handled the situation professionally. Unfortunately, I can't say the same about the other young lady. Her attitude and facial expressions were completely unnecessary and made the experience uncomfortable enough that even my daughter felt as though she had done something wrong simply for asking. Great teas, and thank you to Jeff for turning an unpleasant situation around.

    Photos
    The Alley - Ube taro brown sugar boba milk.

    Ube taro brown sugar boba milk.

    The Alley - Interior seating area

    Interior seating area

    The Alley - Garden Milk Tea (left) and Strawberry Green Tea with Jelly (right), one size

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    Garden Milk Tea (left) and Strawberry Green Tea with Jelly (right), one size

    Starbucks - coffee - Updated September 2026

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