I've been to this Starbucks a handful of times as my family is from Delano and I like to stop by here whenever I'm in town. I usually either do drive thru because I'm too lazy to get out of the car or my sisters usually go down and go through the cafe while I wait in the car. With the drive thru, it's a given that you will be waiting 10+ minutes to even place your order because this is the only Starbucks in town. Sometimes the amount of people in the cafe also double the waiting time for the drive thru because there are obviously a lot of orders coming in both ways. So I come in on Friday (8/10/18) at around 9:15 PM and the drive through wasn't slow at all and the cafe was close to empty. I placed an order for two green tea lattes and then later went back in line to place another order for tea. Anyways, as I'm waiting for my drinks to come out, I saw that the employees were chatting a lot. It didn't really bother me because I hadn't been waiting for that long. About 7 minutes have passed and my drinks were still not out and the employees were still chatting with each other. There were two people making drinks for the drive thru orders and one specific employee who was just chilling in their work area and talking (might I say, distracting) her fellow employees. So 10 minutes have passed at this point and still no drinks for me. Finally, I saw that the same employee that was talking and distracting her other co workers, was starting to place order stickers on cups. BUT, for every sticker that she placed on a cup, she would stop and talk to her co-workers for another 2-3 minutes. At this point, I am a little bit annoyed and ticked off as I have been waiting for close to 20 minutes for my drinks. At one point while I was waiting, she even pulled out her phone to show her coworkers something or have them listen to a song or something. I ordered three drinks and waited for almost 30 minutes!! That is ridiculous. To top it all off, when I told the girl who was making my drinks(same chatterbox employee) that I had a cold cup to put my drink in, she glared at me and gave me attitude with the way she said, "K." This Starbucks really needs to get their act together. Wait times are ridiculously long, even when the store isn't busy. Employees just chatting away and literally not even keeping track of how long their customers have been waiting. read more

I hope that the management sees this review. We came here on 4/20/20 to pick up a mobile order and waited for about thirty minutes past the time our order was supposed to be ready. The line is halfway down the block and honestly I feel so bad for the employees! I don't understand why they only have a couple of people staffed if half of Delano is here. Please get your act together, for the sake of your customers and your employees! read more

Just left Starbucks a few minutes ago. I was hoping to start my day off with some coffee, but when I got there, they had me sitting at the drive thru for a few minutes until I said "Hello, are you open?" A girl worker there responded with, "No, we don't open for another 10-15 minutes." Um... last I checked, Starbucks in Delano was supposed to be open at 4:30 AM on the dot. Isn't that why they go in early to prep? read more

This has got to be the worst starbucks that I have ever been to! I had a mobile order and had 2 drinks in that order. When I arrived there, I waited patiently for my drinks. About 5 minutes after waiting, I received my first drink. I continued to wait as they seem busy. About another 5 minutes later, one of the Barista asked me if I was waiting on anything else. I told her what I was waiting on and the guy who handed me my first drink rudely said "I didn't call your name." I told him I understand but the other barista asked me if I was waiting on anything else, so I just wanted to make sure my other drink wasn't missing. He continued to say, "I didn't call your name." Then, about another 2 minutes later, another girl finished my drink and it was overflowing with cold foam. I was irritated and just took my drinks and left. I travel often around this place and will never bring my business back to this Starbucks again! read more

Didn't spend much time here. Just a quick in and out. Service was fair. Coffee was good. read more

Cleanest starbucks ever Nicest and fastest starbucks crew ever I'm in the middle of a long drive so won't write much here, just suffice it to say i'm taking time out to say thank you to this branch! Awesome job folks...i'm back on the road in no time! read more

Went through the drive through around 7am and ordered a Venti Ultra Caramel Frappe. Since the lady didn't get the size I wanted she just said I wanted a tall, but I wanted a venti. When I told her venti she raised her voice with an attitude. Maybe you should focus on one thing at a time. read more

This place takes forever, only one car in front took 20 minuets. Let's go people. Been here 3 times, same story

Worst Starbucks I've ever been to. Slow service and employees were more into their personal conversations than getting their orders out.

Considering the thread seen in most of the reviews about "long waits" I was truly nervous to purchase from this Starbucks, however as it being the ONLY one in Delano I readied myself for the wait. Suffice to say, I was out in less than 2 minutes (walk-in) and my chai tea soy latte taste as well as any other Starbucks in LA. Two things they should work on, is immediate attention to the customer when they are at the register -- meaning, talk to the client not the coworker. And clean up. The trash was filled and there were leftover cups and napkins at tables that long gone customers left behind. Other than that --- i was pleased with the drink. read more

Worst Starbucks ever, been in the drive thru for 30 minutes, unfortunately no way to exit. This is crazy, I can't even imagine what would cause such a delay other than poorly trained staff. Very bad customer service, I will not stop here again such a waste of time. Definitely making a complaint with the company read more

I asked if I can get a mint majesty iced and Lucia said she couldn't do that which I find that kind of odd because every other place always does it for me but clearly she was being lazy and didn't wanna do her job and I asked for extra strawberry puréed on my iced latte she barely put any purée on it when she charge me for extra and when I asked her if I can get more she said no I cannot grab that drink back because you touched it as if I got cooties or something she can touch my money because she can't touch my cup makes no sense she's lazy and unprofessional as a business owner myself I would fire her! Worst Starbucks ever no wonder they only have a one and a half star because they are rude and lazy you should really think about putting somebody else with more customer service in the front line those are the people you want to keep in the back not in the front hire me for a day actually I volunteer and I'll teach them a thing or two about great customer service never come into the Starbucks again now I know why my girlfriend likes Dutch Bros read more

Drinks and food are good but it is always crowded be prepared for traffic and bad drivers ‍

The new lady in drive thru NEEDS TO BE REPLACED this is my 3rd time getting my order wrong by the same lady and has bad attitude when asked to replace it and forces upon myself to keep it instead of saying no remarks simply just changing it. read more

Slowest Starbucks EVER! Do not stop here if you are limited in time. Horrible service, 2 worker, 1 making all drinks and the other is cashier for store and drive thru, can't imagine on a busy day. read more

I went through drive through waited quite a while because it's always busy & they take forever but that's besides the point here I ordered a frappe & a chocolate cookie, they gave me a damn brownie. Like are you serious? I didn't realize till I got home because I didn't want to check it there since there was a line but once I got home & checked it I was not going to go all the way back for that. They should pay more attention to people's orders. read more

I hate being that person to complain about a drink order but that's literally their main job to to make the right drink combo's lol so here we go... First time visiting this location and the drink order normally contains caramel drizzle in and around the sides and bottom of the cup. No drizzle but no biggie ask the window cashier/person who took my order/person who made my drink if she could add the caramel because she forgot it. She proceedes to squeeze a blob of caramel and hands it back, again no biggie it's just caramel. Take a drink and that's when I realized I would have to park and would be going inside. I ordered almond milk because I am highly lactose intolerant and I can very clearly taste it is made with regular milk and then I noticed I have a problem, no receipt, and no sticker recipe on cup so trying to figure out how to explain this to the cashier inside. I went in and asked to speak to the gal who made my drink. Asked what kind of milk she put and she says "I think 2%"....girl you think? Yeah no not what I ordered and this sucker was 7$. Luckily they were able to put it back on my card and the manager who was the cashier on the inside, was very professional and sweet. She offered to remake it herself for me free of charge. So happy ending and like I said, it's weird to be so picky but it is in their job description "barista" to create coffee drinks and we all know this stuff ain't cheap so please don't give me a drink that contains something that will make me honestly pretty sick. If the gal who messed up my order wasn't so uncaring and did her job without so much attitude when she clearly messed up, I don't think I would be writing this long a** review lol but I can't see myself ordering there again if she's behind the counter. read more

Overly sweetened sweet drinks, nearly tasteless breakfast food, poor customer service and why no red cup? My lukewarm Caramel mocha was loaded with caramel syrup, I asked for half sweet and it was either made full sweet or next time I'm going with... Any other coffee shop, cause there won't be a next time. Iced tall Americano was super bitter. Breakfast food on the menu looked good but they only had 2 of the options available. My first choice wasn't there and neither was my second, being that I was road tripping I settled and got a sausage egg mcmuffin looking thing, it had almost no taste and like the caramel mocha it was barely warm. I rarely go to Starbucks but it seems like every time I do, it's a let down. I'm only going there when I have no other option from now on. read more

This Starbucks is the worst I've ever been at. Still in drive thru after 20 minutes. If I wasn't blocked in I would leave!!!!

Loving coming to this locationJennifer was amazing truly connecting with her customers. One cup one neighborhood at a time. Thank you for your help. "The LA Barista" read more

First time here earlier this morning, big long line, but really quick and didnt take much time to get my order thank you

Stopped en route from Yosemite to LA, against my better instincts (see all those 1 star reviews). My secret to success at Starbucks: put down the phone, get out of the car and go connect with humans. Well, we did just that. Used the clean restroom, ordered and received a perfect drink, in and out and on my way in less than 5 minutes. Well staffed, nice people, great environment, efficient and I wouldn't ask for more. read more

I can't believe I waited in the drive thru with 3 cars for 20 minutes to even order! Such a disgrace to ALL Starbucks! Shouldn't have the drive thru option if you can't drive thru. DONT STOP unless you have time and gas to waste! read more

If I could give this location zero stars, I would. Waited in line with only 2 vehicles ahead of me and it still took 23 minutes in the drive thru to receive my order, which was made incorrectly and I was given the wrong breakfast sandwich. Not only was the time management of this location, completely TERRIBLE, I was also made late of work. I figured only 2 cars in drive thru, should be quick. WRONG. Terrible terrible service. Not to mention they charged me for the wrong breakfast sandwich which was more expensive then what I wanted, and didn't not offer to give me the difference back between the 2. read more

So slow. 15 minute wait for 4 cars. Extremely rude Ridiculous for Starbucks. Need better leaders.

This place is usually decent but it's 4:40 AM and the store isn't open and I have to be at work at 5:00 AM! I woke up early to get here before work and doors are still locked! read more

For a Starbucks, this place sucks. Been there twice now. Both times, the coffee was at best just "warm." WiFi was barely passable. There is only one outlet to charge things. Both time, it looked like the customer was parked there for the long haul. Forget trying to go there during rush hour. Kinda hard to believe in Delano, but it looks like the Hollywood Freeway (or the Bayshore if from the City). Cecil St is jammed. Heard there is a Starbucks at the nearby Wal-Mart shopping center. Gonna try that place next time. read more

This place is great. Love the staff and they never messed up my drink yet. They are awesome and great to talk to. I always come and get the passion tea lemonade sweeten or the hot peppermint mocha. 5 stars for some one who knows how busy and stressful working at a Starbucks can. People are hating on the wait time when the they don't realize that these drinks are made once their ordered and people have difficult drinks made so be patient if your a nice customer that orders your drinks as is no extra or special request. read more

Don't bother. There's like 10 people working and no one can do shit. Sooooo slow omg... even the drive thru is crap

Arrived at 10:30pm to where I found the dining area closed early considering that the location closes at 11:00pm as labeled for business hours. I was referred to the drive thru after I was informed that the dining area was closed. I resumed to place my order via drive thru however, when I recieved my "hot" beverage it was at room temperture. By far the worse experience I have had at a Starbucks. read more

Omgggg!! Came into because drive thru was packed and I saw no line inside. Waited 30 minutes for TWO drinks. Not complicated drinks either! Just regular smegular coffee. That, mind you at first were cold. And then the guy who served me had left straight on break without even attempting to make my drinks. No sense of urgency! Please hire new staff! ASAP read more

Cluttered, dirty floors, partially unpacked product boxes sitting around, slow service, husband's coffee was lukewarm, got out in the car only to discover they had given me a flat white and not a holiday spice flat white like I ordered. Did not go back to have them correct as I didn't want to have to stand in line again! read more

Love Starbucks but this place sucks - staying in the area on business & you need to have at least 30min of time to get a coffee! So slow! So poorly managed. read more

It's no surprise this Starbucks has only 2 stars. Worst Starbucks experience ever. I used to work at Starbucks. There were boxes of supplies everywhere and literally every employee was busy making what I'm assuming are drive through orders and pretended as if there were absolutely no customers inside the actual store. This franchise doesn't represent the company very well. read more

I didn't get the chance to get served as the numerous staff was obviously ignoring my group while turning their back at us and laughing at their jokes. We felt deeply offended and left. This us utterly not professional! read more

This place is terrible they always get my order wrong. If it weren't for the fact that they are the only Starbucks between Tulare and Bakersfield I don't think anyone would go to this one. The employees are rude and don't have good communication among themselves about orders. Also depending on what time you go your drink will either be bad or just plain disgusting. read more

Service was not the best ! Starbucks is supposed to be very kind employees but definitely not here.... they also need to speed their service up because being in the drive through stuck for 30 mins is ridiculous !!!!!!! read more

If i can give this Starbucks negative stars I would! I'm a Starbucks lover! But we stopped here as we r driving back from Fresno and let me tell you never ever again!!! We were no joke in drive thru for an hour if there was no cars behind us we would have left not only that when we got to the window my drink was WRONG! Nd all they had to say when we asked what's taking so long is that they r always short staffed on Friday's! If you know what's wrong Fix it get staff get the managers to help the employees so people aren't waiting for an hr.! read more

Customer service is slow and when I dropped my drink, they proceeded by saying "awesome." Might reconsider driving the extra mile to another Starbucks. read more

Service is horrible and slow. They never give me my extra caramel drizzle!! Gosh dangit Delano, step up your barista game!