Staff is nice and efficient. They get the orders right. But the music is way too loud for me to enjoy my coffee in the store.

Once again a terrible experience. Seems like it's either under New Management or new ownership. Constantly undermanned, slow. Probably the worst Starbucks in the area. read more

There was a bit of a wait.. a 16 minute wait to get one drink!! Definitely would not have stopped if I had known it would be so long. My drink had started to melt by the time I got it, but at least it still tasted yummy. read more

Good location, busy drive thru, not so busy inside. I ordered through the Starbucks app and my drink was ready promptly. The location was very clean, and my drinks were made just right. Good customer service, will come back here. :) read more

Starbucks - Zombie Frapp. Very sweet and delicious! - Coffee & Tea Near Me - Dumfries, Virginia

My family loves this Starbucks. The employees are super friendly and most of the time they do a great job making your drink. Out of all the Starbucks I could choose to go to this is by far my favorite. read more

Here's the thing. I love Starbucks and especially because it's PSL season. :) However, when someone asks for a NON DAIRY DRINK, please make sure it's non dairy before you give it to them. I am okay with very minimal dairy. I can have whipped cream on top of my almond drink, but that's it. After that, I'm sick. For example, now. My best friend and I always go to the Dumfries Starbucks if we're going to the chick fil a on 234. I normally don't have a problem with them, but I normally order in the café. I WILL NEVER USE THEIR DRIVE THRU AGAIN. The screen is way too dark, you can't read your order to check it. I ordered a PSL with ALMOND MILK and 3 pumps vanilla. I got a dairy PSL. I didn't realize it until I was too far from the store. Please, verify orders with customers and brighten the screen at the drive thru. read more

This was the first Starbucks that I came across with a drive thru window. So convenient especially when you're in a hurry. Their drive-thru isn't as busy as other Starbucks and I love that. I don't have much to say about their products because they're all the same at every Starbucks. Unlike the drinks and sweets the employees are different and the staff at this particular Starbucks are always very nice and chill. No complaints. I will always drive thru- this place every time I get on and off 234! read more

This is my go to local Starbucks. They're constantly good/ quick with making drinks to order. However, today they went above and beyond basic customer service for me. I accidentally ordered via the app but sent it to the wrong location (I was eagerly being "helped" by a 1.5 year old!). I called the Centerville store but they weren't sure how to change it. I explained it to the Dumfries store hoping they could help but also knowing I might have to own the mistake and pony up to pay for another beverage. They were so nice with helping me! No grumbling. Just friendly, professional service. Thank you! read more

I went through the drive through. It was fast, taking into consideration it was 8am on a weekday. My drink was made perfectly (tall skinny peppermint mocha mmmm....) and the staff was friendly and polite. I love this starbucks! Highly recommended. read more

I cannot stand the horrible service by the baristas at this Dumfries Starbucks. The same lady (long black curly hair, brown eyes, long nose) is ALWAYS RUDE. She is a nasty person because she is incredibly rude every time, either drive thru or walking in. She just hates herself, and takes it out on everyone else. She dropped my change when she was throwing my money back at me in my car, and the coins fell in the street, Most people would apologize because they dropped YOUR change, & I had to bend down & get out of my car IN THE MIDDLE OF THE DRIVE THRU to grab it. Never apologized. Another time she gave me attitude over messing up my hot chocolate. Another time she rolled her eyes when I asked for my pastries to be warmer. If you hate your job, then stop doing it!!!! Don't take it out on customers who are just trying to get food and go, like seriously how lame do you have to be. read more

Was excited to see they were doing a full remodel of this starbucks. However the end product was a big disappointment. They have removed all the comfy sofas which is a huge negative for me. They now have rock hard metal and words chairs everywhere. They did add a pad on the side seating which helps slightly. Overall the atmosphere is just very austere and sterile. Wish Starbucks could figure out how to do a comfy coffee shop atmosphere. Staff however is great, and the service is fast. read more

Management and staff turnover has lead to very slow service! Visited today with no line and waited over 15 minutes for my drink to be made!

Had an awesome experience here this morning. My order wasn't perfect, no biggie, it was fast and delicious. The barista, was persistent about correcting it, to the point that she brought me some extra almond milk outside while I enjoyed the drink. I definitely appreciate people who are still focused on a great customer experience. Thanks! read more

Congratulations Starbucks of Fortuna Center Plaza! You have won the award for "The Slowest" Starbucks in Northern Virginia! It takes me, on average, over twenty minutes to get my drink. Add ten minutes if I bring someone with me or need to order another drink. The process is so disorganized behind the counter that I have had several occasions where people who come in after me get served before me (no, they didn't order ahead)! Customer Service is at an all time low here. I have yet to encounter an employee that goes above and beyond. Most, if not all, employees are not nice or fast. If you consider drive thru, forget about it. The orders are always messed up if you go above one drink and the line moves slower than rush hour along I-95. The Dining Area is poorly taken care of and cleaned. The drinks are not to the quality other Starbucks put themselves at. It doesn't matter what time of day you come, you will almost always experience what is described above this sentence. I would recommend going anywhere else. There's a Starbucks in the Target behind this place (to my knowledge), a Panera's next door, and several businesses near I-95. This Starbucks location has lost any further business from my friends, family, co-workers, and I. I don't recommend this place to anyone! read more

Starbucks - The Front - Coffee & Tea Near Me - Dumfries, Virginia

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I've been going to this Starbucks for over 11 years. In those 11 years, I can literally count on one hand how many times I thought service could've been a little bit better. That's pretty amazing! During the height of the pandemic, when drive-through was the only option, the way they directed traffic through their drive-through to prevent other traffic from being blocked was amazing. They worked fast, they worked hard, my order was always correct. Again, super impressed! Today, is another example of how awesome they handle unexpected hiccups. A car broke down in the drive-through lane right before the pick up window. One of the barista's came out, directing traffic, made sure everyone knew Where the broken down car was, make sure everyone got their order, and also helps keep the drive-through barista calm during what was a stressful situation! Love this location and the hard-working baristas that make it so great! read more

Starbucks - a hand holding a starbucks cup - Coffee & Tea Near Me - Dumfries, Virginia

Not always efficient. You can tell they need more staff. I came here once and they messed up my order but we're willing to fix it immediately. The cashier was friendly and the order came out ok read more

I come to this Starbucks every other day for the last 2 years. The staff is always polite, and accommodating whenever my drink isn't to my liking. There has been a few incidents recently where it the line has been too busy that it wraps around to target. As well as the hours of operation being different every other visit. It was frustrating how some days I want to come inside to order and have to wait outside and other days I don't. Theres a 6 people limit in the cafe so I understand the reasoning for waiting outside, however I wish it was consistent. I asked the store manager about why theres inconsistency. She told me that many of the staff have been isolating due to covid-19 so there's inconsistent staffing for however many weeks they isolate. Though the things I've listed above can be annoying, being a fast food employee it's completely understandable why the store is operating the way it is. My job had to close down for a week to receive results of every employees negative covid test. It's crazy times we're living in and I hope the staff is healthy. To the person below me, I read your comment and I hope you can learn to be more accommodating to these challenging times of a pandemic. Most of the staff are young adults or teens, the weight of the pandemic is effecting everybody read more

I use this as my go-to as it is conveniently located however they are steadily using real milk versus coconut milk in my drinks even when it is on the screen. They also run out of food items for me specifically the chix wrap and the breakfast sandwiches. It has been steady my experience for at least a full year. read more

This is my favorite Starbucks, drive through is quick and easy. The staff are always pleasant and friendly, great customer service. Thank you read more

I don't know why I keep doing this to myself -it never fails - my drink tastes nothing like when I order it any other Starbucks! I'm not pre ordering from this location ever again. I don't have time to sit there every time for these baristas to get my order right ...makes the order ahead pointless read more

The slowest Drive-Thru I have ever seen. 20 mins in line just to get to the person to take my order. When I mentioned to the associate that the wait was unacceptable, she just replied "no problem!" When I received my order, it was incomplete because they were out of one ingredient. Why didn't they say that when I was ordering the item? Additionally, the coffee wasn't even hot. After it was poured, it was sitting near an open Drive-Thru window. Will go to Panera Bread next door next time I am in the area. read more

Literally out of everything every time I come here. Can't order on app as it says they do not have my drink at this location, yet when I order it at the store they do.. whoever is in charge of ordering needs to hone in on getting it right. If profit is the name of the game, they are selling themselves short. If they can't get the ordering straight maybe they can get a function to put a line through the items on their ordering board that they are out of to alleviate the frustration of ordering. read more

I decided I would try out their caramel mocha. I heard it was good. WRONG! It seemed like they forgot to add sugar and it seriously just tasted like dirty clothes. I'm sure they have better stuff on the menu but that's why I'm giving it 2 stars. read more

I don't often feel compelled to leave reviews on Yelp, but I have to say the staff at this location at 10:45am 8/5/12 were rude and dumb. Coffee was fine though, so only go here if you can tolerate the dummies. read more

After ordering my son a kids hot chocolate at kids temp through the mobile app (15 mins ago) I arrived to check in with the barista to ensure that it will be at kid's temp. He said yes and seemed slightly offended that I was checking up on the order. We received our two beverages 7 mins later and on my way to the car- juggle an iced beverage, hot chocolate, keys, and a 5 yr old, I spilled the hot chocolate on my arm. Mind you, I am wearing a thick sweater. The "kids temp" scolded my arm (see photo). I called the store and spoke with a Jessica who said she was the manager. She apologized and blamed their machine. And that's it. No offer to make the situation right, refund, nada. Mind you, I am a Starbucks addict- refilling my card through the app with a $100 every month (don't judge). I will def not be returning to this location. It not only has consistently poor customer service, it is now a health risk. read more

Starbucks - Burn from my 5 yr olds hat chocolate that I triple check with the barista to ensure it was kid's temp. - Coffee & Tea Near Me - Dumfries, Virginia

Slower than molasses. Irritatingly slow. And they don't give a rats ass that they are so slow. If you have 25 extra minutes to wait it's a good choice. Better yet, if you enjoy waiting for your coffee and not getting it in time this place is a hit. Said nobody ever read more

This location NEEDS better management. The employees are fine, if not beleaguered by being expected to run a busy drive thru, an indoor store, and now fulfill online orders on a clunky and outdated system while being severely understaffed. I enjoy using the app but I completely gave up after 20 minutes of waiting in an almost empty store (the drive thru, however, was busy as always). I've always come at non-busy times and have never waited less than 15 minutes, and I have always had to ask about my drink. It sounds like a lot of drinks tend to get lost in the fray somehow, which sounds to me like something is wrong computer-wise, rather than human error. They need an updated system and a separate staff for the drive through and the shop, and if that's not possible for higher-ups to puzzle out (hint: have two or so more people on staff, not a handful both taking drive-thru orders and struggling to make drinks as the line of cars backs up to hazardous lengths), this location needs to either nix the drive thru or concentrate on it entirely. read more

Cool reggae vibe today ;) Heard some jams from way back. Got some good thinking done...and the triple-shot, extra hot toffee nut lattes were pretty good too! read more

Been coming here for 2 years... always been friendly, on time, and made right. Plus Drive thru!!

Its 6pm on sunday. Came in and the barista was not friendly at all. To make it worse, the 2 carmel apple spice's I ordered were not even hot! they tasted like they had been sitting for 30 mins even though they were just made. Not a good experience here. read more

They are usually pretty fast. There is a remodel of some sort going on and it's been a bit slower. There was no cold brew today but the barista was nice enough to offer an alternative. read more

Nice refuge from 1 & 95 traffic. A saving grace going from DC to Norfolk.

This is my favorite Starbucks! I stop here at least twice a week. The drive-thru staff are awesomely nice and welcoming. The inside staff could be nicer but they are definitely quick! It's a popular stop so the drive-thru line can be really long. If you're in a rush go inside. read more

Best Soy Chai Tea Lattes in the world and staff has always been helpful and knowledgeable! Thank youI I go out of my way to get your chai tea lattes. Hands down, the best! Please, please keep up the fantastic work! read more

For the second time in a week, this store is not open during it's posted operating hours. Went to a competitor to get my caffeine fix.

I've always had very friendly and helpful service here, but the drive thru just makes this the best. :)

Love the idea of the drive thru.. but this one doesn't usually work efficiently. Of all the Starbucks I've ordered from in this area, this prepares my drink the worst. Always nice staff.. just slow service and a bad drink for me. read more

If you have a nut allergy DO NOT GO TO THIS STARBUCKS. I ordered an iced caramel macchiato and the barista informed me that they were all out of the vanilla flavoring they usually use and asked me if I would like caramel or hazel nut flavoring instead. I made it VERY CLEAR to the barista that I would like caramel instead because I have a nut allergy and I thought she understood but apparently not because when I took a sip of my drink I immediately tasted hazel nut. This all resulted in having to administer an epi pen and having to take a nice expensive trip to the ER. So just a little tip Starbucks: maybe hire people who know the difference between hazel nut and caramel so those of us with allergies don't have to shell out thousands of dollars in the goddamn emergency room all thanks to your employees stupidity. read more

I love this Starbucks but this has been bugging me for awhile now... the female baristas working the drive thru always use fake and extremely annoying sweet voices. Please stop and speak in your normal voice. Worse than fingernails on a chalkboard. read more

I come for the coffee, and stay for the staff. Each member of the staff is friendly and very caring. They all do their best to make each order perfect for their customers and to make them feel welcome as soon as they walk through the doors. I spend most of my time at this Starbucks and the staff always makes sure I'm taken care of, as they would any other customer who dines in. The Dumfries Starbucks is by far my favorite. read more