Did a mobile order to pick up inside. Order was ready when they said it would be. Store was clean and staff were friendly enough.

Rude staff, wrong order. Staff argued that the missing order they read themselves and put into to the system was somehow my fault.

Standard great experience. Lots of indoor workspace. Efficient ordering. Drivethrough option. Outdoor space too when it isn't winter. Lots of parking. read more

Starbucks - Frontage - Coffee & Tea Near Me - Florence, Kentucky

Service was fast. I went through the drive-through and had a mobile order, although the smell at the window was awful. I should not be able to be in my car and smell how disgusting the kitchen is! Seriously, it smelt as if something was dying, honestly won't be back to this location because of it. read more

It's Starbucks and nothing really new or exciting about this location. Step-daughter visiting for the holiday and I knew she would appreciate her favorite drink so I was happy to stop by and pick up her London Fog! Thank you for being convenient and open! read more

Long wait in drive thru to be helped. Ordered one item, was not made too standard. Was zero flavor and not even full. I'm from Ohio and was shocked to know they taxed Starbucks here. read more

Overall a good experience. They were quick in making my order. There was a small mistake in making the order but they corrected that quickly and the beverage tasted great. The restrooms were clean. Really appreciated that! read more

Stopped at this location for a quick hot chocolate for my daughter. The drive through line was really long, the lobby didn't appear to have that many people waiting, so I hopped out of the car and went inside to get the hot chocolate. Was in and out in about 5 minutes, everyone was nice, and the hot chocolate was good. No complaints on my visit here. I would stop back next time I am in the area again! read more

I frequent this location for the drive thru, which is its primary perk. Not many of the NKY locations offer drive thru and this one is quick and convenient. This morning, however, I actually dined in for a meeting and was really pleased with how quiet the indoor seating area was -- probably because most people use the drive thru! read more

I came through with my kids about 10 AM. Even though there was a line, service moved pretty quickly, and once we got to the window, they moved extremely fast. My order was done to perfection, and the people were very nice. read more

Stopped in for a double espresso Machiatto made with Half n' Half, dry. Drink was strong and delicious! Got the ole brain cells firing again! While the drink was good - it took a while to get it. I've never seen so many Starbucks employees in a single Starbucks before (there were 7 of them behind the counter), yet it took so long to make drinks. I note other reviewers have also mentioned how slow the service is in this location. read more

Starbucks - Coffee & Tea Near Me - Florence, Kentucky

I have never been in such Starbucks. Both bathrooms need cleaning... A deep cleaning. They need to look at the walls in the restrooms and clean the walls too. I would cut them some slack if I could think that this was due to the virus. But the business with the walls in the restrooms tells me it's been along time since they have a looked. read more

I'm normally pretty forgiving when it comes to service issues but the wait times in this drive thru just aren't acceptable. It doesn't make sense that someone should have to wait 30 minutes in the drive thru just to get an Iced coffee. What gives, Starbucks? I'm not sure If they're understaffed or just moving too slow. Regardless, this location has issues that they need to work through. I didn't go inside on this visit, so I cannot comment on the interior. My biggest advice would be that if you see any line in the drive thru, avoid this location unless you've got time to burn. The staff was polite, but that almost made it worse as no one even addressed the fact that I had just spent 30 minutes stuck in a line just to get coffee. If you can see that your customers are visibly frustrated, maybe it's time to ask why? read more

Second time I've come here. They're fast but not good. Both times I ordered iced coffee with cream and vanilla. I was drinking milk...I had to ask for more coffee in my milk and no vanilla that I could tell. Usually Starbucks is pretty consistent with my order but this one seems to be consistently off. I also got breakfast sandwiches both days and they were good but pretty lopsided like they were thrown about in the bag. This time I decided to sit inside and study, the music was so loud I left within 5 minutes. I get being fast but if it's wrong, there's no point in being fast. read more

Our food and drinks were right and the service was fast. Would come back to this location again.

Honestly this sounds harsh but this is the WORST Starbucks. Consistently over the last 3 years the wait is outrageous. There may only be 3-4 cars and the wait is over 15-20 mins. Once I waited 30 mins and by the time I received my drinks they were completely melted and room temp. If I wasn't trying to catch my second wind and out of coffee at home I would not be here right now. Thankfully yelp gives me something to do while I continue to wait in line. read more

Starbucks - Coffee & Tea Near Me - Florence, Kentucky

Plenty of parking and seating. Perfect for working remotely. If you have the mobile app, order online as you sit to avoid the line. I like the Iced coffee, light ice, coconut milk and light syrup (or no syrup at all). read more

Starbucks - Coffee & Tea Near Me - Florence, Kentucky

I've never been to a slower Starbucks in my life. I try to avoid going to this location at all costs because it takes up so much time. I'm not sure if they are understaffed or what the issue is but I've never had a speedy or normal timed experience here. read more

I've never had a problem with the customer service at this Starbucks. Every employee here that I've interacted with has been polite and personable and my order has always been correct. I usually order via the mobile app these days and 95% of the time, my order is waiting for me when I get there. On the rare occasions it isn't, the employees are always very apologetic and work to fix the issue. Maybe I always get good service because I'm nice to the employees (because, you know, customer facing jobs are miserable garbage jobs and way too many customers are straight up jerks)? Regardless, I always get the same positive attitude back that I give to the employees. (And I've seen the customers that come here and how they behave. Way too many jerks!) The food and beverages are the standard Starbucks fare and are pretty much the same wherever you go. I've never noticed any variance in quality between this location and any other Starbucks I've been to. The store itself and the bathrooms have always been clean when I've been there. No funk in the bathroom to hint that the food prep area might be funky and gross as well. That said, this is a busy location on a busy road and unless you come either late at night or very early in the morning, you will be waiting because everybody in Boone County seems to get their Starbucks here. The wait is especially long during the pre- and post-work rush hours, but this really isn't too unexpected. The wait seems to be slightly better in the drive through than in the store (maybe because I'm sitting and listening to my music!), but it's still not great; i.e. every time I've seen a long drive through line and decided to go in the store, the wait was just as long, if not longer than if I'd just stayed in the drive through. If you don't want to wait, there are two whole other Starbucks options on this road (the same side of Mall Road, even!). The Kroger location has a slightly longer wait than the Barnes and Noble option. The mobile order option almost always cuts out any waiting for me. Overall, a decent Starbucks, and one I foresee coming back to on a regular enough basis unless something significant changes. read more

The worst Starbucks in all the land. Slow and dirty. Yes ye counters have trash all over them and the drive thru is super slow.

This was my go-to Starbucks for six years until new management came in. Since then the entire store has gone downhill. No matter what time of day it is the wait is always longer than necessary, they consistently screw up my order, and if you're inside and the drive-thru is busy, expect to be completely ignored. I stood at the counter for fourteen minutes (I timed it) while every barista ignored me and worked the drive-thru. When I was finally greeted by a barista after standing there for fourteen minutes all he said was, "what can I get for you?" Honestly you're better off going to the Starbucks in Kroger which is always poor quality. Thankfully I moved and have a new Starbucks to frequent. read more

This Starbucks isn't one of the best in the area. They never seem to get my drink right. I'd suggest taking a little further drive to the Starbucks on Highway 42. read more

We had the best experience at this Starbucks! The workers were so kind and helpful, and personalized a cup for my sister's birthday. 10/10

Even though they are listed as open and they have nothing around their store indicating otherwise, their drive through had big cones blocking it this morning. There were cars there so I assumed they were employees, but when I called the store they didn't answer. This was around 6:30 though they were listed to be open at 6. read more

Not a fan. The space is incredibly small and oddly shaped. Do not come here if you are looking to work you will almost be on top of one another. It is also extremely busy making it even more cramped in there. + nice patio. + drinks are always consistent. read more

When I walked In to order a drink I was confronted at the register with a young girl you was having a problem with the register telling me to wait and shut up under her breath and then continued to ask the other girl for help who placed my order in wrong and instead of getting nice Chocolate coffee I am stuck with this green piece of shit. Then the two very same girls were wrestling around the equipment on the job that's why this place is getting a one star. read more

Customer service sucks. Employee at counter was coughing and not smiling. She probably wasn't smiling because she was coughing all over the customers. Gross. This may be the worst run Starbucks ever. read more

Of all the Starbucks in the world... ...I'm super happy [and blessed] that the one within walking distance of my house has the friendliest staff. This location is super small, space wise, but that's what adds to its charm and coziness. I love coming here with the sis and chilling out on rainy days and watch the drive-thru line grow bigger and bigger. That's the only gripe I have...no matter what time of day it is - 10:50a.m. or 10:50p.m., Monday or Saturday - there's always a packed drive-thru! Save yourself some time by skipping the window and ordering inside. Trust me, you'll get your caffeine fix, sooner. read more

It should not take 25 minutes to get a coffee. I used mobile order when I was 8 minutes away and proceeded to wait almost 20 more minutes in the store. If it's busy the app should reflect that. read more

This may be the most poorly run Starbucks in America. On one trip when 15 people were in line, a customer went into the back room and told the employees to come out and help customers. Today during a long wait in a short line the manager was focused on a display while employees ground coffee and folded boxes. Wait wait, there is more. While I typed they never finished my order. The manager appears to still be interfering with employees trying to serve customers. Why is this hard? Serve the customers first! The boxes and display can wait for a slow time. The problems have to start at the top. A very busy store, some really nice employees. Just a manager who has no idea that this is a service business. read more

After going through the drive thru again and later realizing that my TALL mocha was only HALF full...we are talking maybe 5 ounces...I decided I had enough and had to write a review. This place is notorious for not filling your cup up and ripping you off. I recommend, that if you do patiently wait for your drink, to take the lid off and check to see if it's filled all the way before you drive off. I'm not paying almost $5 for a beverage and getting nothing in return. I mean, seriously....it's Starbucks. C'mon. read more

Starbucks - Does this look like a full cup to you?? Drive thru rip off. Only a 5 oz drink here. - Coffee & Tea Near Me - Florence, Kentucky

Great location when when you are coming or going to the Cincinnati airport. Every time that I fly into the airport I stop here because of the convenience and the drive through. Be prepared to wait though as they are a bit slow and sometimes run out of the morning bun. read more

If I could give zero stars I would. We walked in because the drive thru was so long. We were the only ones waiting to be helped. Stood there for a few minutes while a barista walked by to the back room. She came out and looked at us with a look that said, "What do you want?" Finally she said that the other woman would be with us in a minute. My question that I was thinking, "Why aren't you helping us since you don't seem to be doing anything else?" When the barista did help us, it was with the attitude that she didn't want to be there. Not a good experience at all! read more

It's a shame how downhill this location has gone. It seems they have lost all of their pre-covid, competent baristas. There is no consistency in drinks. You would think with it being a very busy location in the drive thru alone, there would be more training on consistency of drinks. Worth the drive to another location in the area, in my opinion read more

Absolutely the worst experiences at a Starbucks ever. 2 Sunday's in a row, I went to this Starbucks to get coffee and meet a friend at about 8 a.m. First Sunday, there were 3 to 4 girls working all very inattentive. No eye contact. No concern about the customer. Just working by habit it seemed. There were coffee beans all over the counter and floor. I mentioned that while I was waiting for my coffee. No response. I said it again and 1 girl said, "ok". I was there for an hour. Nobody ever cleaned up the beans. And they were not busy inside. Second Sunday, 4 girls working. Same as last Sunday. No personal contact. This time the floor where the workers were was filthy with paper, spilled coffee and grime. The bathrooms were filthy and looked to be filthy for awhile. I mean disgusting. I walked out without using the restroom. read more

Coffee was purchased and in typical Starbucks fashion - service was fast, the coffee was good, and I am now awake. Cheers! read more

Why do people herd into these places like a shepherd and his (or her) sheep? A jolt of caffeine mixed in with flavors of some kind or another, of course. But if a place repeatedly gets three stars, why keep going? Why not seek better? I'm really not sure. "A-ok" is "ok" but how often? Small and non-personal staff. Wouldn't want to crack a smile or have two words of a conversation, would we? Service at a chain... read more

The remodel is not well done, the store front is crowded and not much seating. Employee space looks great though. Typical Florence.

This Starbucks used to be great. The old employees were friendly and knew us by name, and they were quick. Now the new employees aren't friendly and they seem way understaffed. Today I spent twenty minutes in line to order and it took another ten to get my drink. The Barista would brew one drink and walk away somewhere in the back room the come back and brew another. My wife and I have now decided to avoid this Starbucks. read more

This location is, shall we say, "cozy". I kind of feel like I'm on top of other people when I'm in the seating area because it's not very spacious. So it's not the ideal place for studying, but all the windows made it a nice place to read a book or newspaper while watching the snow falling. Which is exactly what I did tonight. The employees are friendly and chatty. I noticed that they don't take your name anymore when you place your order, they just call out your drink. read more