I was greeted immediately. This location is a hidden gem. They are right off the highway and I would guess 80% of their orders are from the drive thru. I don't frequent Starbucks often, so I typically like to go inside and look and see what I want to try so as not to hold up the line of regulars. The inside was so warm and cozy. The restroom was very clean. The gentleman who placed my order was patient and kind. I chose the spinach feta wrap which was served piping hot. I also chose the brown sugar iced expresso with oatmilk. Both were delicious and made me feel fancy. While I waited, I read the maps that mentioned places around the world that they sourced coffee from. When I entered there were only two customers inside with me and it was refreshing not feeling rushed to order. I will definitely return. read more

See all

The lady at the window handed me my drinks with a face that looked like she wanted to shoot me! I was honestly terrified for my life.

They do really well at making the drinks here but its faster to go through the drive thru. I went inside thinking it would be quicker but I was mistaken. The staff is very nice though! read more

Never coming back. Walked in stood there for 10 minutes without acknowledgment. The female that was working with the piercings seemed very frazzled. She spilled drinks twice was upset started throwing things around so they put her on oven. Then my drink was nonfat with extra drizzle in the cup. They proceeded to use whole milk, which I stopped him and he poured it out, and no extra Carmel was added in the cup. I understand people have bad days but the energy in there was so intense. Oh the slim gentleman with the curly hair, brown skin and glasses was very chill and un phased by it all. He's actually the one who acknowledged me later he was cool. read more

Starbucks - Carmel Caramel Frappuccino Blended Beverage extra Carmel? - Coffee & Tea Near Me - Garfield Heights, Ohio

Shout out to the drive through crew this morning! Not only did I get a delicious drink, but I also got fantastic service! read more

Starbucks - Grande Iced Chai Latte - Coffee & Tea Near Me - Garfield Heights, Ohio

Today's drink was the Mango Dragon fruit refresher. I used drive they this time. I was greeted with what sounded like a smile. I didn't have to wait long for my order. Speed is important nowadays. Thanks for the service. read more

Starbucks - the outside of a starbucks coffee shop - Coffee & Tea Near Me - Garfield Heights, Ohio

Good drinks. great service. Drive thru is great. Coffee is hot and fast. love the wifi read more

The one and only drink I had gotten was great how ever the cashier seemed very mad regarding me coming inside the store to order. They slid my drink across the table after saying "here you go" not sure what the issue was, after all I was nothing but kind as soon as I walked into the store. read more

Starbucks - a person holding a cup of coffee - Coffee & Tea Near Me - Garfield Heights, Ohio

Just ordered a white chocolate mocha here and it was one of the best I have ever had! Very friendly cashier as well! And the line moved really fast! Definitely will be coming back! read more

I am giving them 2 stars - not because the beverages aren't good or because of the people - but the wait is HORRIBLE! It's very slow moving EVERY TIME I come here. This happens if there are 2 cars or a line of cars. Please note, I go to Starbucks all the time and the ones I go to wrap around the buildings and take WAY less time to move the line than this one. It is worth repeating - the people working here are very nice and friendly - it isn't about them at all!!! The quality of the drinks, once you get them, is also fine read more

Poor customer service. I ordered four HOT drinks...all the sleeves to put on were not stocked and no drink carriers. They're all sitting behind the counter talking...watching me try and balance four hot drinks in my arms....wow hope I make it home without spilling hot coffee all over myself. Get your ish together I just paid $16 for four coffees. read more

See all

Like the coffee but service could have been a bit better I do like the baked goods and the speed at the drive through is fairly good.

The wait times for drinks are worse inside than in the drive thru, but the drive thru is bad some days as well. Mobile ordering for me can be hit or miss. I don't frequent this location as much as i used to, but the staff is friendly, though. read more

This Starbucks is my favorite location forever! My mobile order is always ready on time, the baristas are helpful when I have questions. During morning hours the drive through is extremely busy so I highly suggest to use the mobile order if you are short on time. They have little library while you are visiting their store to drink coffee you can borrow a book to read. I have been MANY Starbucks in Ohio but again this one is the best and easy accessible with a nice extra parking on the left side of the store. read more

I frequent this particular Starbucks often. I went this morning because I was in need of some serious eye opening mocha goodness. I ordered my usual Mocha Latte from the parking lot because that drive thru like was long! After I finished my order, I waited in my car for a few minutes and then went in. It always surprises me how people don't go inside and would rather sit in the long line. There were like 3 people inside. I told the nice barista my name and they were making my order!! It had been like 3 minutes! I got my latte and walked to my car. Do you know that the cars that were in the line when I went in were in the line when I came out?! Well minus 1 or 2. Needless to say unless it's before 7, I'm going in. Thanks ladies!!! read more

This place is always out of essential supplies after 4pm. No caramel drizzle, lunch boxes, and utensils.

I really don't understand why customer service is so hard for people. Cashier was cool, whoever was making my drink had a huge attitude and didnt even call my order, it was just sitting there. When i asked was it mine, she barely said yes. The drink wasn't mixed at all. I really give food workers the best attitude and they give me horrible ones back. Could have went to dunkin for cheaper and better taste and service. Smh read more

This location is always out of popular items for long periods of time. It makes no sense to not have the things people want the most.

I'm always here because it's close for me, the staff is awesome and the drinks are great but the only downfall is the wait time at certain hours. There are days the line is long and slow and other times I'm the only one there. All in all it's a great place that gets four stars. read more

This starbucks is, by far, my favorite location. The workers are so personable and recognize me and my puppy every time we go through the drive thru. It's like any other starbucks when it comes to the coffee but the staff is truly what makes this starbucks different than the rest. They are always smiling and I truly adore how they recognize me every time I come in. It really is the little things that can make or break an experience. Also, my pup loves the puppachinos and it's his fave thing in the world. read more

Hummm.... love the location but for the 2nd week there are no S'mores Frappuccinos? On a brighter note, the wait time is getting better.

The drive thru is way too slow.. I can listen to about 5 songs on the radio while being the jedt person to the window.. makes no sense to make coffee so slow. Save your time and headache and go to DD down the street read more

Excellent, friendly service! So cheerful & made my morning so much better. Convenient location just off 77 with Fast service so you can get to work caffeinated and on time. read more

This Starbucks never has anything in stock. They are understaffed & their workers lack manners. Will NOT be coming to this location again.

Very nice Starbucks. This Starbucks has to be great since they are almost alone in the Shopping Center that is dying. They barista are very nice and I have made this Starbucks one of my usual places. read more

This is the busiest I have a Starbucks on my visit today. There must have been 10 cars in the drive thru waiting to order. They were lined up almost to the street. Go inside and there was a line waiting to order and a couple of us waiting for online orders and a couple more waiting for drinks. I think a 8 to 10 minute wait was not bad for the amount of people waiting and having only 3 or 4 workers. Definitely knocked it outta the park. Got our hot drinks correct. Both me and my wife never seen a Starbucks this busy. Good work guys! read more

Each and every day I come here my drink is always 100% correct. I'm always greeted by multiple people! It really makes my day knowing these hard working people care! read more

Very efficient workers! I love it here! My go to Starbucks in the area! The drinks they make are always great. I've never had any problems at all here! I recommend this Starbucks. read more

The beverages are great, the workers are nice and patient, my only complaint is that it is busy but thats nobodys fault. read more

Starbucks - Coffee & Tea Near Me - Garfield Heights, Ohio

If Starbucks is a chain, then the logic dictates that the coffee at the branches should be uniform-or close to it. This Starbucks is a little different. I had a barista put milk in my cup of chai tea and hand it to me as if it were a real chai latte. Hmmm... My skinny vanilla lattes are also flavored differently almost each time. I refer to these variations as specialty beverages, but sometimes I just want things normal. Shouldn't be too much to ask. The ambiance itself is okay, baristas are pleasant and there are couches, reading material, free wifi, and a killer playlist-enough perks for me to put up with specialty beverages like a chai latte with a tea bag in it. :) read more

The absolute worst Starbucks. I have been here at least 4 times and I've either encountered long wait times (both inside and in the drive-thru) or my coffee drink order is flat out wrong. Their night shift is the problem. On a few occasions I've gone through the drive-thru around 7pm on Monday and Wednesday evenings and mind you, I was the only person in line. I waited 10 minutes for my drink. And one time the cup was only 2/3 full. Another time I asked for a Peppermint Latte and received a Pumpkin Latte, and another time my drink was barely lukewarm. Another time I asked for a Peppermint Latte and the girl responded they were out of mocha powder. Since when does a Latte have mocha powder? I have given this location too many chances and I won't go back. Get your act together. read more

This is a nice large size location complete with drive-thru. I also love that this location has the breakfast wraps/sandwiches (served all day). I will say that this location does tend to play the music too loud if you plan on working from there. read more

Drive-thru. Even at closing when my friend and I were the only 2 people in the store the cashier asked our names and wrote them on our cups and when the worker who made the drinks handed them to us he used our names. Way to stick to policy even in the last 30 minutes of the shift. Nice location just off the highway. A few tables, but none very large in size if you have a lot of work to spread out. A couple comfy chairs in the window. read more

This Starbucks is the jam! I frequently stop here on my drive home from work to caffeinate after 12 hours of night shift and the drive through staff is always quick and friendly! Was super impressed when I accidentally put a mobile order through twice (obviously my fault) and the manager personally apologized and more than made up for it! You guys rock! I'll be stopping even more frequently now! read more

It may be a Cleveland thing but what is with the no fruit or yogurt options. I know it is a coffee shop but I like having healthier options.

Every time I visit, even if they're busy, the employees have great attitudes and take their time with the customers orders. Today I went through the drive thru because it was cold out.. I had my dog with me and the barista was so kind to give me a small cup of whipped cream for him. It was awesome, definitely made my day. read more

I frequently receive very poor service at this location. On more than one occasion I have not been greeted or thanked while going through the drive thru. They simply hand me my order and I'm sent on my way. Today they gave me a green tea latte instead of my usual chai tea latte. It was some disgusting green concoction instead. I expect more when I pay for overpriced beverages. read more

Young lady at the front with amazing braids her name started with an L and Marcus were a great team! Upbeat, fun and complimented me!! Love great service!!! read more

The coffee is great, nothing wrong with the environment it's perfect. It's always very clean when I go in too. I am only leaving three stars because the people they have working here are so rude. Not all of them some are very friendly, but most of the time I go there, there's is a few ladies and they looks at me like I am from a foreign country. if I ask for different options in my drink they can never get it right. I am not the only one who says this, I have a couple of friends that say the same thing also. Also, when you walk in no one greets you compared to other Starbucks that I went to, they just make you feel very awkward. Especially because I come here every day before work.. read more

This is for sure the best Starbucks around the Cleveland area. The people are are very sweet and kind. They're always so nice and will have conversations with me while I'm waiting for my drink in the drive thru window. If I were to come to a Starbucks it would be this one read more