I stopped by Starbucks today to pick up a Pink Drink for my daughter. I placed a mobile order with an estimated pickup time between 3:13 and 3:15 PM. I arrived at the drive-thru at 3:13, but they told me they were still working on the orders for the two cars ahead of me. By the time I reached the window at 3:17, my drink still wasn't ready; I didn't receive it until 3:18. While the drive-thru area looked clean, I was disappointed that I specifically asked for light ice, yet the cup was still filled to the top with ice. It wasn't the quick or accurate experience I was hoping for today. Pasé por Starbucks hoy para comprar un Pink Drink para mi hija. Hice un pedido por la aplicación con una hora de entrega estimada entre las 3:13 y las 3:15 PM. Llegué al autoservicio a las 3:13, pero me dijeron que todavía estaban trabajando en los pedidos de los dos autos de adelante. Para cuando llegué a la ventanilla a las 3:17, mi bebida aún no estaba lista; no me la entregaron hasta las 3:18. Aunque el área del autoservicio se veía limpia, me decepcionó que pedí específicamente poco hielo y aun así llenaron el vaso hasta arriba. No fue la experiencia rápida ni precisa que esperaba hoy. read more

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The worst Starbucks I've ever been. I ordered a caramel macchiato it was horrible. If you don't want to have a bad experience don't go there. read more

Starbucks - Caramel Macchiato - Coffee & Tea Near Me - Hicksville, New York

I had a decent visit at this location. They have a prime location...they are close to Hicksville LIRR (which is a hub), basically at Broadway Mall, and pretty close to the high school. Very central, which means busy! The drive-thru was busy, but it moved quickly and efficiently. Whomever was working it worked it right and was friendly! I heard him help a customer behind me with their order and provide some recommendations as it appeared they were a little confused on what to order. When I got to the drive-thru window the worker was also friendly. Great service at this location! read more

I walked into an empty store. Not one single person there except for three employees. An employee looked me in the face, and then turned to do busy work. He knew I was there, he just ignored me. So that I can make sure that the management will know approximately who this person is, it was about 1:30 in the afternoon today and the person was short, dark brown hair, had glasses and looked like he might be East Indian. What this young person doesn't understand is when you disrespect a potential customer, you won't have a job very long. There are two other locations both in Westbury that ended up closing because of that same behavior. I will not spend money at a place where the person is going to disrespect and or ignore me. Expect this place to possibly be out of business. Oh well. read more

3 stars, not too bad but not the best. Placed a mobile order at 4:30 pm, waited half an hour for my drink. I don't have an issue with the employees. I just think this location has bad organization. Why are there only two teens doing cashier, bar and drive thru? Especially during dinner peak. I realize the drive thru is more prioritized. Whenever I would order drive thru pick up my order would be ready almost instantly. However today I made the mistake of choosing in store pick up. As I waited inside I noticed orders were being made for the drive thru customers that came AFTER ME. I even ordered ahead to make sure it would be ready when I got there. But no apparently ordering on the speaker is more effective than ordering ahead. If you order online just put drive thru pick up instead of in store pick up. I already put it to the test and drive thru orders have more priority. read more

Coworker took eggs bites out of oven and left them on the counter opened for 5 minutes and did nothing. I got a good coffee, a refund but a ruined morning. read more

Fast service and wonderful customer service. The store is very clean for a store with high traffic, due to being so close to Broadway Mall. Will I return ... definitely!! read more

Poor customer service the staff was very rude and was not polite at all whatsoever. Not even filling one of the drinks all the way to the top and at the price we are paying for. Sliding the drinks at me after one of them had previously spilled because they did not close the lid properly. read more

Staff was rude and my drink was very cold i order hot caffe latte and i was very disappointed. I told them and they said they can't do anything about that. Worst experience ever. read more

This Starbucks is in the front of the Broadway mall right on 106/107 right next to boulder creek. Just opened lat week and is beautiful inside. The store has plenty of parking and plenty of seating. I ordered a green tea lemonade and it was made perfectly. The staff were fast and friendly and could not ask for more. They have a drive up window as well. I would say this will be a great location to go as long as it is not too busy then as with any Starbucks location it can be a little bit of a wait. The manager is Jessica from the Plainview store and she is super nice and very friendly. read more

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A young lady working at the drive thru was awful. I politely asked if she could add more milk as the drink was not how I ordered it. She refused to take back the drink to add the milk and instead just handed me more milk, causing the drink to overflow and spill all over the place. I've been to other Starbucks locations where they modified the drink for me and was mindful of how much was in the cup to prevent it from spilling. read more

As per standard at any Starbucks, all drinks are the same here. Unfortunately, I felt this Starbucks lacked the service I normally get from others. There weren't that many people in store but you could tell they were pretty backed up on their drinks. The perk of this Starbucks is that they do have a drive through so you can stay in the comfort of your car as you wait for your drink. Wanted to grab a quick coffee before the gym sesh but unfortunately ended up waiting for almost twenty minutes (and finished our banana nut bread too). For the space itself, it's pretty quiet and empty so it would make a good study area if you wanted to study here. Update: finished this review while waiting and they actually messed up the order (I definitely said iced but it came out hot). When we told the waitress, she was visibly annoyed. But it happens, maybe it was just an off day. Price: 3/5 Ambience: 5/5 Service: 1/5 read more

Starbucks - Iced Cloud Caramel Macchiato - Coffee & Tea Near Me - Hicksville, New York

I dont understand why this location doesn't have 5 stars. If I could, I'd give them 10 plus! Everyone here is amazing. No matter how busy it gets, they are always upbeat! I recently began to make it my business to know their names and remember because they always remember me when I'm in there. read more

Went through drive thru and honestly, it wasn't that bad. Service was definitely on point and the line moved very quickly. Only minus one star because my drink didn't come out like how it normally should. Lacking some flavor. read more

Starbucks - Coffee & Tea Near Me - Hicksville, New York

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Fast service. If you place a mobile order, you can just walk in and pick up the order.

My first time here was in a minor way inconsistent with what I expect from Starbucks. I mobiled ordered, however when I arrived I went to the end where they serve the drinks and couldn't see mine after I asked it appears they placed it in an enclosed area behind the corner...that took 5 minutes if my time, but now I know you have to ask for your order. I've been to many Starbucks and this one was to first to do it this way. Other than my caramal macchiato was great and made well. read more

Starbucks - Area where you pick up your drinks - Coffee & Tea Near Me - Hicksville, New York

For starters I shouldn't have to wait over 20 mins for a drink. Very unorganized and have 7 people there. Makes no sense to why I have to wait. And don't get me started on the new employee that works there and refuse to listen to what you ordering. read more

I ordered a sandwich and Pineapple Matcha drink. I asked to light ice as Starbucks always over does the ice. I got 2 sips from my drink. I'm so tired of them ripping people off. Time to go to Dunkin read more

Starbucks - Coffee & Tea Near Me - Hicksville, New York

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Please please hire someone who has experience or at least has a supervisor there to make sure all your employees know HOW TO MAKE LONDON FROGS instead of leaving the order there and let the customer WAIT FOREVER!!!!! It's a mobile order and it TOOK ME ALMOST 30MINS TO HAVE MY ORDER!!!!!!!!!YES I WAIT 30MINS AT THE STORE!!!! WHAT A TRASH SERVICES!!!!!!!!!!!!!!!!!!!! read more

First, the only pro at this location: front is always energetic and is very welcoming; probably the only reason why I still came back here next to convenience of a drive thru. Now the cons. I gave this place a few tries and the experience has always been a disappointment. I don't know who teaches them to make drinks, but the Frappuccino is always awful. Either the drinks completely lack of flavor and taste of just milk with ice, or they add too much ice. "Baristas" simply do not know how to even BLEND ICE and leave chunks of that for the customer to bite down while sipping. Tried their burrito consisting of bacon, eggs, and sausage for the first time a few days ago and I kicked myself on the foot for being lazy and not going to chick fil a next doors. Potential customers, only go here if you are in an absolute HURRY and need to do a drive thru. Otherwise, try going to the one located at the Jericho plaza; you'll be smiling after taking a few sips of that drink. read more

They do a great job on the coffee but don't bother going inside during the morning hours. Stay in the car line. They won't start your mobile order until you go inside read more

Everything is fire except the fact that your gonna close at 3pm on a weekday what fuckin shit is that I'm still at work I just wanted a coffee and couldn't get one your establishments a joke read more

OKAY!! But i love this place and i love this two barista sofia and gigi they're really fast and very kind both of them always running around no matter if they're talking but done the drinks really fast very friendly staff in the morning gigi always laughing as I can see and sofia too oh lord ofc not forgot about adam very great guy sweet and funny love the new manager from that store you can tell she's doing a really great job they always happy read more

I was having a bad morning followed by a bad night. Hated the world kind of feeling...until I got to the drive through of Starbucks at broadway mall this morning. I was greeted by a very enthusiastic barista who was very nice and said "heck yea" to my "extra shot of espresso" to my already double shot grande latte. It made me chuckle and put me in a better mood. He should get a raise! His name is Seth. I never put a review but my morning's experience motivated me to. That, along with just a good Starbucks all around makes them deserve a 5 star. read more

Seth at this location is an absolute pleasure from the moment you hear his voice through the drive thru telecom. He is absolutely energetic, courteous and the most infectioctious personality. He is sure to put a smile on your face. If Starbucks doesn't realize the treasure they have with this employee, and put him to bigger and better use within the company, it would be a great waste on his skills. They should have him training all employees. The drinks where perfect here and very fast. read more

do not go to this location i got a hair in my drink. i asked them to make me a new one and they said no because there wasnt proof of the hair read more

They make the pumpkin cream cold brew the best I've tried! They are always so nice and all my orders have been great:)

This Starbucks is filthy and has bugs sitting boldly in their food showcase. I saw the bugs which appeared to be baby roaches right near the various food items. No employees were doing anything to chase these bugs away. It was stomach turning and I felt compelled to share this. read more

By far this is one of my favorite Starbucks. The drive thru is fast and efficient and the drinks are delicious. I love the manager and she has some of the best employees. They are always so nice and friendly and they always remember my name. read more

Ordered a frap on mobile app, arrived 11 minutes later, no cars on line or pk lot early am- drink not ready. Still in blender, girl poured but a bunch still stuck (supposed to be double blended it wasn't). She put in more ice put back on blender, lol still wouldn't pour. She put in something from pump, blended again finally poured. It was the worst frap I've ever had! So watery, large chunks of ice. I was already at work or I would have returned it. Next time I test in car. Now I hesitate. What if it's terrible again? Why wasn't it ready after 11 minutes at 6:25am? I haven't been back, it's been 2 weeks. read more

Starbucks is everyone coffee lover's favorite place to go. They have different types/ varieties of drinks/ teas and more. They also have food/snacks to eat. I love the birthday cake pop. Also, their chai tea is good and Frappuccino. read more

Starbucks - Coffee & Tea Near Me - Hicksville, New York

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Kudos to robin super duper star team member at this location. She is nice courteous and very friendly. You walk in and she has a big smile on her face ;-). The location is nice and clean too and you feel comforted the moment you walk in. I hope someone from upper management sees this and rewards her every day effort. Thanks Robin for making my experiences great. read more

They forgot my drink. they are not pushin p. My friend saw a cute ginger but he was still pretty ugly. They must've gone about 20 other drinks out before mine. Then they had the audacity to ask me if I wanted whip cream or not SMH read more

This Starbucks is tucked away inside Target- right next to Pizza Hut. When I luck out on finding a seat at other locations, I know that I'll always be able to get a seat at this location. The seating space fits probably about 25 people. There are large glass windows so you can people watch when you get bored and need a break from studying- hahaha. The baristas here are very friendly and are super quick with your order. I've only had to wait a maximum of approximately 4 minutes before- no matter what drink I've ordered. read more

Starbucks - Caramel waffle cone Frappuccino - Coffee & Tea Near Me - Hicksville, New York

There's not many Starbucks I wouldn't walk into since they all have good service and are consistent however this Starbucks just made it to the top of the list for best Starbucks. Even though it was a short encounter, the barista made me feel noticed. When taking my order she asked how to spell my name "Derek" as either "Derrick" or "Derek", small tiny thing that doesn't bother me at all whichever way people spell my name but the fact that she thought of it and gave me an option really made me feel like they cared. On top of that I ordered a breakfast sandwich and when it was done the same barista came out to hand deliver it to me. Bathrooms are clean, main area is clean I'm really leaving this place with a goofy smile on my face. Thanks Starbucks! read more

10/25/19 at 6:09pm drive thru ... just needed coffee after hard working day. Made a stop where you give an order through speaker. Was no response from speaker so I drove to pick up window. Guy who was in charge rudely told me that I have to go around and give an order through speaker. I told him that I stopped there but nobody was on speaker so he decided to argue with me it best way. So after 2 minutes back and forth he got order from me with hunger face. I have ordered coffee with milk and sugar. But after driving away I realized that coffee has no milk and sugar. Drove back to Starbucks. Again this rude guy started to argue with me that He didn't hear anything about milk and sugar(which was a lie). Finally some other female staff has changed my coffee. I drove away and realized that coffee has milk but don't have sugar in. And coffee was cold(probably very cold milk was added) and still NO SUGAR! I didn't go back again because didn't want destroy my everything. And this rude guy not even ashamed to tell me that don't come to this Starbucks anymore. Do you imagine? I hope manager of this shop will do something about this matter. read more

Music is always TOO LOUD here and staff gets pissy when you tell them to turn it down. One associate told me "we had to turn it down 2 times today" . Well that's because it was too loud, Morton! And it was not like they were playing loud jazz or soft lounge or "chill" music. They were playing some crap-ass "hey weren't the 1990s GREAT?!" station (or maybe it was some crap-ass "hey, weren't the EARLY 2000s GREAT?!" station ). I dunno. It sucked and they played some song by a band that I absolutely despise more than body lice on a $20.00 dollar hooker; fun. (that's the name of the band, "fun" with a friggin' period at the end) So glad they are not popular anymore and probably have to work at a Starbucks now. read more

By far the best Starbucks I've been to in terms of customer service and ambience!! Literally ALL of the associates are so so friendly, nice, welcoming, and just over all very pleasant! I love coming to this Starbucks to study. There's plenty of seating, nice music, and once again wonderful customer service. Coming to this Starbucks brightens my day! Hats off guys! read more

Always fast drive thru... they have something working right cause it seems no other Starbucks are this fast.... One note to mgmt if you read this ---is there any way there can be some garbage cans added to the outside parking lot/end of drive thru?? This would be super helpful and help stop littering if any! Happy to go one min out of my way on morning commute to come here. read more

1 customer inside, 3 cars at the drive thru, 7 people behind the counter...how long does it take to get 1 cup of coffee?!?!? AND to top it off...no half and half or milk. WTF....I spend thousands at SB and have been to stores from NYC to Seattle to Tokyo to London...this has to be the poorest run location. Hopefully poor service is not trending at SB....they have already lost my kids for life as customers due to poor service at another location...they rather go to DD. Not good for SB or me because that is the next generation of customers and I'm also a shareholder. read more