Rude and crappy drinks! Some old black chick was mad that I didn't like my drink....wtf is it to you? I waited in a long ass line only to get a shitty drink and I get the attitude! She also wanted the drink back which is fine cause it sucked but I know for a fact they are not supposed to take drinks back because of covid. But she insisted on that like I was trying to rip off Starbucks... yeah I'm trying to rip off a billion dollar industry that can only afford to pay you disposable people minimum wage. Honestly what is it because I'm Mexican you think I'm gonna take your job? Anyways, they also have the nerve too argue with me on my taste buds. Telling me it's supposed to taste like milk and ice and that it's a new product This is the 2nd location where they've made my drink taste like that and I think they're doing it on purpose to save the store money. Just stop with the arguing and give people their money back if they don't like the drink! I don't need to be put on trail for it. Final worse location ever! You have to be in the middle of the street to get into the place. I've seen about 6 accidents so far because of this. read more

This sbux for some reason does not know how to make a caramel macchiato. Or a hot chocolate, white mocha, chai latte... even iced tea! Service is usually crappy. Id say a good 2/3's of the time :( read more

Very nice friendly environment. I came in everyone was very nice and polite. I order a chia tea and it was just perfect. They only thing I didn't like was the long drive thru lines. read more

A little busy if you are in hurry. The workers are face friendly but not sincere. Maybe I'm just in too much of a hurry today to feel it

I love starbucks but this location is super slow and they seem to not care and have no clue what's going on, after waiting 20mins for my drink I canceled my order and took off , thanks starbuck i was late for work by that time and no morning joe I was a total b that day. read more

This Starbucks has great customer service I love it here . The employees make you feel right at home .

We went there and told them exactly what we wanted and they made it the best drink I've ever had from Starbucks!!! Thank you Tony!

Ok, so here's the skinny...Ive found (pretty much as a golden rule) If I go through the drive-thru, things get messed up *sigh* however, even then it tastes better than any Starbucks in L.A. proper. Go inside, your drink will be made perfectly. If they mess it up, you'll get another for free (as usual) the staff is pretty nice too. I kind of live at this Starbucks so I cut them slack for letting me loiter whilst feeding my $200 a month coffee addiction (Gold Member baby!) read more

Busy.. Busy. . Busy. Expect long lines inside or out. Service is satisfactory. Nothing to write home about. Not too friendly. Take your order and go! Riddled with laptops and books. Sometimes there is no room to sit :( read more

I am a fan of Starbucks, I enjoy going and hanging out have a good cup of whatever I fancy. But, this locations has an issue that is making it unbearable. I meet people here, business or a first date. We order, we sit, we talk. But the talking becomes yelling due to the VOLUME of the music. I mean honestly?! I feel like I am in a club in Hollywood trying to yell over some hipster band. And I love music! Punk or Alternative or whatever. But I will not be returning here to do any kind of socializing till they learn to turn down the volume. Please its crazy. read more

Since my last visit I have been back and I have had way better experiences the young man working the drive through does an amazing job and great customer service! And thank you to the manager for reaching out to me! read more

So I love going to this Starbucks bc it's right by my house and everyone is super nice and attentive but not the others day!!! I got off my car witch I always go drive thru but this time I got off... And "IRIS" was so freaking rude!!! Had a stank face and all... Telling me "Iknow" and she messed up another guys order and rolled her eyes on him. I really don't think she should b working here!! But I'm giving them 4 stars bc I love everyone elce but her!! read more

Worst Starbucks everrrrr!!! No matter how busy they are, you will be late to your destination. I'm not kidding, yesterday the car in front of me sent their drink back THREE TIMES. Beyond frustrating to have your drink wrong every time. And management is not apologetic. They just explain they they're busy. I would drive ten minutes out of my way to a different location before wasting your time/money here read more

Mon-Fri this place is awesome, super fast not a lot of chit chatting. Sat and Sun forget it, I fall asleep going through the drive thru. Seriously I don't get it or understand. The inside it's clean and the staff are always nice and helpful. Can't say anything negative. read more

Super good! Stop for awhile! Free wifi! They still serve the cookie crumble just without the topping! They take extra Small cups!

I came here recently and ordered a blended coffee with no sugar. The girl said it was the first time anyone ever ordered something like it. Wow, I'm a trend setter now? Well, I upgraded to put soy milk in my coffee. I then noticed the girl making the coffee putting in regular milk instead, so she apparently caught it and dumped the whole drink out. While I was waiting another customer came in from drive through and told the lady she wanted soy milk instead of regular milk in her coffee. I told the girl, wow you really can taste the difference? She told me yes, I get it every day and I can taste it. It looks like the girl making the coffee was to much in a rush to get the orders out and did not read the orders as they came in. So over all I give it 2 stars, The quality is ok, however if they charge you extra for soy milk, then they should put it in. read more

The irritation I mentioned in my previous post has been fixed. This is a nice Starbucks now!

I come here all the time but every time I go inside to order I'm waiting 20+ minutes. Which I don't mind if they're busy but the thing is I order and then everyone behind me gets their drinks before me. And then I go up and say hey I haven't got my drink yet I was just wondering what was going on it's either they lost my drink order or they put it in the wrong area. I just got my drink right now and I waited 25 minutes for it and I was the only one that ordered and I was the first one that ordered. Of course everyone else got their drinks before me that ordered way after me. I know it's just a coffee drink but it's kind of frustrating read more

I rarely go to Starbucks mostly due to their poor customer service, and today was a prime example as why I choose to go to a local coffee shop, simply to avoid rude snooty "baristas." I decided to stop since I have a long drive ahead of me, it was also the only coffee shop open near me. I placed my order coffee frap, black tea sweetened with half and half no water, and 2 chocolate cake pops. Since I saw no one was behind me at the drive-thru, I decided to ask for a 10$ gift card and a small water, the barista employee 2083305 or person working register 3 at 728pm 10/23 responded with next time ask for this at the speaker, I apologized to her for my incovinience. As I take off and take a sip of my tea, I realized it was not not sweetened although the label says exactly what I described above. It saddens me I had to apologize to the cashier barista for my incovinience even though I ensured there was no one behind me ordering, and then my order was wrong. Boy, if only one day I can have a positive experience at Starbucks, but, let me tell you I won't hold my breath. 1 star mainly for the poor service. read more

Wow you guys hired one b***** a** girl I asked for a double shot and asked for little extra milk because it looked too dark for me and she straight up told me NO I'm sorry ... I'm thinking she is being sarcastic with her fake grin ... Then I realize she isn't joking she said " your not paying for it and you already got a lot in it " I'm sorry, but I have never herd this before no one has ever gave me problems to add just a tiny bit more milk or even cream to my coffee . Disgusting people I must say . read more

don't ever go to the starbucks on 2062 west avenue k lancaster, ca93536 !!!!horrible customer service !!!i go in on my birthday beacuse i received a $15 dollor gift card from my mom .i don't really drink coffee that much so i just wanted my money back .had the reciept they refuse to give me my money back .so im like okay i'll just order something ,so im asking questions not knowing what they have or what kinda coffee's being my 1st time there .get my $15 dollors worth of stuff .then i go to the window the girl gives me my order and im like wait i ordered 6 cake pops ,shes like no you did'nt you ordered 5 all rude im like okay can i please have my reciept ?she comes back without my reciept and says yeah you did order six what other one do u want ?.im like okay what kinds do you have again ?she was so rude and says "does it make a difference " im like wow okay yeah i am ordering here i wanna know what my choices are ..then after she gives me my stuff she still doesnt give me my reciept so i had to ask again !!!and to top it off my coffees tasted horrible like they had been watered down ,the cake pops looked old and were all melting falling apart .how rude !!!her name was "kayla" by the way lady you work in customer service !!!!this is your job !!!!have some respect and have some people skills !!!how rude and by the way it was my birthday and this was suppost to be a nice special treat because i am a single mom currently unemployed and useally cant afford 15 dollors in drinks from starbucks .i really would have rather had the money cause i need it but i was like okay ill just get a nice drink n treat on my special day /and this lady was so rude and ruined my day.and makes me not want to go to another starbucks again .thanks !!!!!!!!!!! read more

I love this SB, it's on my way to work and I don't usually have a problem except for the crazy line, but today I had to repeat my order twice and they still got it wrong and the sad thing is.. they weren't that busy. read more

I've been here several times to study last fall and here every weekend. Before the remodeling it was small inside but had a bar area where your drinks are placed when the barista is done making it Now it's just a disaster. It seems like it caters to the drive thru but the drive thru is even worst. The line is always 10 cars deep and cars coming from every side of the lot. The inside is bad because when it gets busy there is no where to stand that won't confuse the person who just came in that the line is not actually that long but the line of people waiting for their drinks pooled over to the order line. The drinks are handed to you next to the 2nd cashier spot and when there's someone with 3 kids standing with their mom to pay it's hard to grab your drink. This place needs another make over. At least open the far right side to place drinks that are ready and get rid of the tall tables on the side wall so we can wait for our drinks and pick it up in an easy flow. read more

The five stars is for Javier.... Thank you for taking the time to help me figure out my new favorite drink! I typically only like cappuccino but was interested in Chai.... He helped me find the perfect balance for someone who doesn't care for excess milk.... He had me try a few variations until I found what I liked! read more

Wow .. My foods cold inside ... Really ?? When your busy you shouldn't rush to give people cold food , especially when they are at Starbucks every day and get treated like this . read more

I have been to pretty much every coffee shop in the AV and this Starbucks location is still my favorite. Yes, they are busy and the drive thru does take some time, but they are busy because they make quality drinks and they are very friendly. I will be back! read more

Starbucks Fail...... After seeing the commercials for the new Fizzio sodas we took a walk to our local Starbucks to try some. I was informed upon walking in that there was only one flavor available. So I ordered and paid for two. After a few minutes I was told they didn't have those available either. Then was told never mind we can make them. I finally got two overpriced seltzer waters, with barely any flavor at all. Either these sodas are terrible, or the baristas tried to make them when they were out of flavoring. Highly disappointed . read more

This is the best Starbucks in Lancaster. The products are always fresh, coffee prepared perfectly and friendly staff.

I always drive away with my favorite morning Cup of Joe made perfectly. Only reason it lacks a star, is the wait time. Unfortunately this location doesn't have the best parking layout, so it keeps me from parking and getting out, so I end up going through the line that takes some time to get through when it's busy. Aside from that 1 thing, the baristas are friendly and efficient. I will forever be a customer to this location. read more

By far the worst Starbucks I've been to! Every Time I go here they never get my drink right or they have attitude. I went in yesterday and the lady at the drive thru didn't make my drink the way I wanted it so when asked if it could be taken back she said what do you want me to do and gave attitude then wanted to argue with me. Starbucks should hire people with better customer service. You people want more money an hour yet don't want to actually work read more

This would be a five star review. I always come to this place to get the same drink and I am always out of there in less than 5 min. Today I waited 15 minutes to get my drink. About 3 people who ordered after me got there drinks before I did. I was looking at the employees making the drinks and I haven't seen anybody making mine. The person who took my order looked at me and realized I was still there so he had to mention to the others to make my drink. I was disappointed this time on how long it took but this place is still good. read more

As a college student I need my caffeine fix frequently. I usually come to this location. The thing I like about Starbucks is that it is consistent. This location is probably one of the best locations I have been to. The baristas are really friendly and are usually quick. Iced coffee here is delicious, especially with caramel or vanilla syrup. The prices for iced coffee are the best that I have found in the AV. If you need a quick, delicious caffeine fix, this is the place to go. read more

I've asked for extra foam twice and both times it looks like they let the wand just shoot bubbles and I get a cup full of bubbles and every single time I go there they make the crappiest drinks like they're just trying to get them out as fast as they can with the most minimal effort and the minimal amount they can put in a cup and still get away with it. And I pay at least ten dollars every time for two drinks that have nothing literally read more

90% of the time my drink is excellent, but sometimes it's pretty bad, watery, or just plain gross and I have to ask for it to be remade. Half the time they are out of the breakfast sandwich I like. The customer service is excellent but the lines are killer, all-the-time. God forbid you get there any later than 7:10 in the morning because you're going to be waiting inside and out for at least a half hour. Plenty of staff, it's just the place isn't big enough to handle all the customers. read more

the baristas are freaking fine who cares about the coffee. its pretty good tOO though