So slow, oh my God! It seems if you walk up with an order you are behind hundreds of mobil orders. One barista working her butt off. At least 25 people picked up before me. I'm thinking of just walking off and writing it up to not again. I had similar experience in Kapaa. Starbucks do something about this! read more

I specifically said no ice and one pump of syrup. They have a horrendous attitude and do not do anything that is requested. Of all the Starbucks I have ever been to this one is just deplorable. Like get an attitude shift or don't take our money. Horrendous service. Worst service of all the places one can ever go to. read more

Wow, never seen such a rude Starbucks employee like today with such a poor attitude from the second we walked in. Stacie needs some service training (and smile training) as well as an attitude adjustment. She literally threw our baked goods on the counter because we were going to cancel the order and she said it was already in the oven. It wasn't, we opened the actual package that it came in when we got to our car. The beautiful bright spark in this store was Hoku, her smile radiated, she was happy, with a great customer service, and her amazing lattes were both ready immediately, before Stacie and the other lady could get the baked items in a bag. We give it an overall 3 because of Hoku - she was a 5 stars employee and Stacie and the other was a ZERO. The lattes were good so Hoku saved the day. Never let bad service ruin your day in Kauai. read more

Visiting from Oahu. Went cruising around Lihue early on Labor Day morning . Stopped in here on a whim. We' were hoping to find someone who could make our fav drinks without jacking it up and/or charging us an obnoxious price. JackPot! The couple who rolled up in their pajamas that ordered the espresso con panna and the dirty chai THANKYOU!!!!!!!!!!!!!! You guys made our last morning in your pretty town very happy! read more

Service is always really good here. Just 3 stars? Music is always so loud everyone has to repeat themselves while ordering. Hard to have conversations inside. No one here seems to know how to turn the volume down. read more

I saw negative reviews of this location and was skeptical but had an incredible experience. My husband and I were up early for a hike and were looking for somewhere that opened before 6am. There weren't a lot of options but this Starbucks was! I tried mobile ordering and for some reason the app kept saying they were out of all their milk options. I went in person and they were super helpful and had my drink ready crazy quick (it wasn't that busy at that time). Highly recommend! read more

Place is clean, they make great tasting drinks and they're super efficient. No complaints here!

This is by far is thee slowest and least attentive Starbucks I have ever been to. There is a lack of urgency and communication with guests waiting for orders. Though the girl taking orders was apologetic, the other workers seemed to be unaware or unaffected by the backlog of patrons patiently waiting for their orders to be filled. We had a pretty simple order of 2 iced Americanos and 2 items for the pastry menu. An a Americano if a simple order of shots of espresso, ice and water. Our order was input to the system at 7:07am. We did not receive our drinks until 7:40am. I have been to numerous Starbucks in the state of Hawaii, Continental USA, Japan, Thailand & Philippines. I have not at any given visit waited longer than 10-15 minutes for an in cafe order. During our wait we witnessed at least 2 people cancel their order and one ended up changing her order to a regular coffee. When at last I heard my name called, I went to pick up my drinks from the counter I kindly said, " I don't know if you're aware, but it has been 30 minutes to get my drinks." The reply was, "oh yeah we know." I said, "shots , water and ice. Not hard to make." All that to say, I believe that there could be some small shifts to make the wait time better and overall good experience for all. Excellence does NOT just happen, so please reevaluate the system as to how this location can do better. 30 minutes is a long time to wait for any drink at any establishment. Mahalo read more

Service in Starbucks kukui grove are really Suck And duty manager have attitude I do not appreciate and the wait for Long and not even a greeting from employee read more

The worst Starbucks I've ever seen! Try to order online and they can't make anything- no syrups, no toppings, no special drinks. Nothing. Corporate needs to check in with the owners because this place is trash. read more

Starbucks - Useless to use the app because they are always sold out - Coffee & Tea Near Me - Lihue, Hawaii

I ordered online so I don't have to get waited on by the rude staff they very seldom hire nice people. What can ya do this is Kauai not that many people want to work for Starbucks .. I order a lot and it's fast and unfriendly just how I like my Starbucks.. just as long my drink is made right .. it's all good! read more

I don't know why they are always so rude here, and my drinks are always messed up. The best SB on Kauai, in my honest opinion, is the one in Target. read more

They rejected me water, I was very thirsty and in a rush. I then had to go get water at Deli & Bread, where they kindly said yes. Never go to that Starbucks unless you want bitchy employees that will deny your requests for water. read more

11/29/22 Who wants to try watered down pineapple juice? Tried a "Pineapple Refresher" at this Hawaiian Starbucks. It's like 70% ice and weaksauce juice. I'd skip. Store itself is medium sized for a Starbucks. Nice. Not particularly different than other locations. 3/5 #hawaii2022 #kauai #coffee #pineapplejuice read more

Starbucks at Kukui Grove Center has an excellent selection of food choices and quick gift ideas for any coffee lover that you might have on your Christmas list!! They also make an wonderful Americano with whipped cream if you need a quick pick me up while your starting or finishing up your Christmas shopping!!! read more

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My grand daughter works here And she says it's a terrific place to work. Great location I just wish they had a drive through

Service: I can hear the girl complaining how to make my drink since I did a mobile order.

Located in the Mall with easy access parking. Limited menu for a Starbucks but it has all the essentials. Service is good and the ambience is standard for any Starbucks. It gets the job done! read more

ALWAYS sold out of my drink, and my two other back up drinks. Basically they're manager clearly doesn't order soon enough before their complete out of everything. And they take FOREVER to make a drink. I have my coffee dialed in on ordering 15 min before I arrive thru the app. The app says it'll be done within 12 min. But I get there and have to wait another 5min. And they are NOT busy, maybe 3 people in line. So clearly this "team" needs training. Oh and the Starbucks in Kapaa does NOT have this issue, so it's not an island shipping issue. read more

Easily accommodated this mainlander's crazy Keto Drink request. The staff was very friendly, quick to make our order and clean location. read more

Starbucks - Keto friendly drink. Yum! - Coffee & Tea Near Me - Lihue, Hawaii

We had some time to kill before our tubing activity, so we were poking around the Kukui Grove Center. I was craving a cold beverage but didn't want soda, so I moseyed on in and was going to order my favorite drink, the Strawberries & Creme Frappuccino. Scanned the menu and saw they had iced tea, my all-time favorite drink. ATMOSPHERE: This location is quite spacious and sports lots of counter seating. BEVERAGE: Teavana Shaken Iced Black Tea Lemonade - I didn't know what to expect as I never had this before. I for sure did not want lemonade, so I asked for just a "little bit" of lemonade to be added to the tea. The flavor was pretty close to what I was expecting in terms of the tea and lemon ratio. I added maybe half a teaspoon of sugar which was perfect. My only gripe is that the "tall" size was so tiny and there was ice overload. Oh well, lesson learned. SERVICE: Helen was very welcoming and friendly. Drink delivery was pretty slow even if they weren't slammed. Maybe it's due to complicated drink orders? OVERALL: Another cookie cutter Starbucks that serves its purpose well. read more

Starbucks - Black Tea with Lemonade (tall) - VN - Coffee & Tea Near Me - Lihue, Hawaii

I bought a bag of coffee here and asked for it to be ground for a French Press because I wanted to make coffee in my hotel room. The guy who served me didn't know 1) they sold bagged coffee 2) they could grind it 3) how to grind it 4) what to do when it was ground. He was so confused I assume that he was new. Sadly no one helped him out and he just stood there confused for about five minutes. Eventually, I got back in line and said I was waiting for my coffee and pointed. Another guy took over and got it done. read more

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Service is so slow it's appalling. The wait time is at a snails pace, with no apologies - I guess its their standard here

Service is always so rude! Someone else took my drink and when I told them that she looked at me rolled her eyes and told her co workers to make another one. Waited about 10 more minutes and went back up to the counter to check on my drink and they didn't even start it! Keep in mind they weren't even busy. read more

Last week while on Kauai we dropped in to Starbucks for a quick drink and I decided to get their holiday peppermint latte because the peppermint sounded quite refreshing after a long, stressful day of work. Unfortunately all I ended up walking out with was a drink that tasted like "dirt". I don't know how to explain it, but that's the best adjective I could come up with. I guess they didn't add the mixture in correctly or burnt the coffee? I'm not sure but I wasn't too pleased. Definitely a disappointment after spending quite a bit for a specialty drink. Food: * Service: *** Ambiance: *** Value: * read more

This is a nice little beach bar with good food and rude too busy waitresses. With two code to water tables open we were stuck back in a corner. When the waitress came we ask for a up front booth. She said. Ask the hostess and didn't take the order , walked away. 10 minutes later she returned . I ask can we move? And she said. No u have to ask the hostess I don't ask her you do it. . So we sat in back. Lunch for 3 with non alcohol drinks was 132 the other day and expensive today. I felt like with open tables she could have said, sure. And got a nice fat tip. read more

On vacation and needing to kill some time awaiting my family's return, I found myself in the Kukui Grove Mall and in desperate need for coffee. Most of the Mall stores were not open yet, but fortunately for me, Starbucks was! There was a line of customers, but my Iced Caramel Macchiato arrived fairly quickly and was made to perfection. It was a little difficult to find a place to sit, which seem to be at a premium here, but I did find a spot, and the air-conditioning was a welcome respite from the heat. As is not unusual for Mall-located Starbucks, it gets a lot of customer traffic and noise, so this may not be the best location for writing the next great American novel. But to cool off, or get a quick Lihue shopping pick-me-up, it's ideally situated! read more

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This is my first time at this Starbucks given that I'm not from Kauai. It seems like a slow morning with only a few people enjoying their drinks inside and a few more people outside. We tried ordering our drinks online for store pick-up and even though we were late, our drinks were still hot! It was very clean inside, tables and chairs were organized outside and of course, there's free WiFi, as all Starbucks should. read more

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The only reason i gave 4 stars is because they did mess up my order and I can't give a 4 1/2. I requested a Mango Dragonfruit Refresher and instead I got a strawberry Açaí refresher. I'm a very adventurous person and I like to try new things so I gave the drink a shot and honestly it's my second favorite drink now. I'm sure the employees would have been happy to remake it as too they were very polite and patient, but I did not want to hold up the line (there were a few people waiting). Other than that small mix up the service was great. It was very clean and nice inside, no indoor seating due to covid restrictions and there were no restrooms in case you were curious. read more

Honeslty the my coffee came out great and nice, service was slow but overall great. I actually never liked Starbucks before but at this certain location it is good. read more

Wow these people are rude they don't even acknowledge you when you walk in barely they don't say goodbye not a good atmosphere big tall lady in there as rude as can be Honey a small coffee shops that need the business besides this place suggested frequency a local business read more

A great "Starbucks Experience." The good thing about these places is you always know what to expect: high priced bean water, clean environment and lots of people trying to stay awake. read more

The rudest and most pathetic staff I've seen anywhere, in any country. . Four people standing there doing nothing and ignoring the customers. Two people after me got their drinks before me and all I ordered was an unsweetened black iced tea. If I owned this place I would fire each person. Bad, bad, BAD showing for Starbucks. read more

Extremely rude staff. Got our order wrong and asked them to fix it. They dumped out part of it and handed it back the same. They even joked I was being over the top and stupid right in front of my face. What a joke. Would not recommend. read more

This Starbucks (mall plaza)- is my favorite and go to Starbucks on the island! At first, I didn't really get the "warm and fuzzies" from the staff but once I was helped/ served they seemed better. I'm pretty picky and have a specific way of getting my Chi Latte made and I have to say the lady who made it- knocked it out of the park!! I highly recommend this location for Lihue; and I would even say over a couple other locations in different parts of the island. read more

First time in a Starbucks in Lihue. Right now, I'm trying for a personal quest to visit all Starbucks locations in Hawaii. This visit to Kauai is just that. While I won't do check-ins for all the Starbucks on Yelp, just knowing that I did visit in person means everything. So this is the last Starbucks I visited before leaving for the airport on a fateful weekend. I came to Kauai for the 3rd annual Kauai Marathon. Came here after the race to enjoy a well deserved frappuchino and to recharge my iPhone. This location is medium in size, and there's nice furniture and a couple of uoutlets. Its not fun looking weird just looking for outlets and not ordering anything, especially when there's nobody in line. Glad it was kind of busy. Parking is quite plentyful since its housed in the Kukui Grove Shopping mall. Off of the hwy 50 near Lihue. read more

Good drink really bad and unprofessional service. The line was really slow with the guy behind the counter seemingly unable to keep up and being very distracted by what his coworkers were up to. When it came time for my order I had abandoned any drink ideas and had just grabbed an item from the cooler. He rang it up than walk away without taking my money. He than dropped an f-bomb in front of me about another customer. I than had to ask him to please come back and take my money so I could leave. This location needs better staff. read more

Starbucks - Coffee & Tea Near Me - Lihue, Hawaii

Overall nice store and staff. Easy access and easy to find. Would have given 5 stars if they gave me my order before the person after me (yesterday) and the 2 people after me (today). read more

Kauai is such an astoundingly beautiful place. So much natural beauty. And yet, I spent much of my free time in the Starbucks at Kukui Grove Shopping Center -- each of the three days I was on the island. Something to be said for free wi-fi and the shop's products. I had my share. Hot tea. Iced mocha latte. Even without a nice couch seat (no couches there), I was content with my power source for the laptop and the nice, friendly vibe both in the store and of the people passing by. In a weird way, this might be the best people-watching spot on the island, even though I was online touching base with the office and Facebook friends. Next time, though, I'm making a concerted effort to see more of the island and try OTHER coffee shops. read more

Starbucks - Normally, I'm a hot tea or vanilla frap guy. This time i tried an iced mocha latte. Adventurous I am. - Coffee & Tea Near Me - Lihue, Hawaii

Slow service! I watched four other people get their drinks until the guy making the drinks realized he skipped my order. When I finally got my order, it wasn't full? See picture. Skip this Starbucks! read more

Starbucks - Coffee & Tea Near Me - Lihue, Hawaii