After several visits to this location, (Westport Rd, Louisville, Ky) and service being a flop, I've decided to mention it. (Yes, I've brought issues to the store manager on duty before). Last issue being a couple days ago, stopping in for my usual order (which includes Banana nut bread) heated, with butter (on the side). The young man at the window and taking orders was nice enough, it was after I pulled away (after waiting quite a while in line) did I notice no butter in my bag. In a hurry, and now having to rush back inside, I approached a busy young girl at the "order ready" area. I told her "you forgot my butter" she literally responded with "Because I can't find it" and tossed her hands up. I explained to her that it would've been nice if someone told me that. (I would have asked for a refund) She literally said nothing, and just walked away. I should've definitely asked to speak to the manager because who can eat dry bread without butter? Completely ruined my morning because her attitude was clear that she didn't care about customer service at all!! Starbucks is pricy. And for some of us, a treat. It would be nice to not constantly feel like you're on the assembly line, being rushed through! read more

Love the girlies! So happy and proud to just be here! And the drinks- on point!! Thanks so much for the hospitality!! Top notch service and hospitality. Very clean and a chill atmosphere. read more

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After taking a walk in nearby E. P. "Tom" Sawyer Park and going to Half Price Books right across the street I stopped at Starbucks for a coffee. Service was quick and friendly. The coffee was hot and the chairs comfy. No complaints. Just a note that TripAdvisor still hasn't listed this location yet. It's been here for several years. read more

Starbucks - Starbucks coffee. - Coffee & Tea Near Me - Louisville, Kentucky

My first visit here. i ordered my usual on the mobile app which is a carmel mociato latte. Was also to include 2 extra shots of carmel. I left and drove down the road before my drink was cool enough to take a sip. I was shocked when it tased like a regular coffee with foamed milk. I was far enough away that I didn't want to turn around a go back. I know in the future i will double check my rink before I leave the store. read more

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Well darn, you were out of an important ingredient in my drink. But the barista DEREK was so nice and professional and helped me with my order just great. Thanks so much for your professionalism and smile today. read more

This Starbucks has the strangest traffic pattern and is always busy. Despite that, I love this store because they always help steer me to the perfect drink (I like to try new things!). Today I tried the cherry chai, and while it won't be a regulard for me, it was the PERFECT treat for a beautiful sunny spring day! read more

Ordered a venti but got a Granda instead. This seems to happen every morning. The plus for this time, I can actually taste the espresso. What a rip. read more

Starbucks - Pumpkin Spice Latte - Coffee & Tea Near Me - Louisville, Kentucky

Beware that the lobby may be closed forcing you into the long drive through line. The lobby was closed 3 times on me.

I pick up drive-thru app orders here at least twice a week (along with the occasional in-store order) & I've never had any issues. My shaken espressos & lattes are delicious & the staff is always friendly and efficient. We called 2 weeks ago to ask about holiday cup availability and they actually answered!! That in itself is amazing! During a drive-thru visit we had our two dogs in the back and even though it was busy, the sweet girl at the drive-thru offered us pup cups. It was such a kind gesture and made our day. Try this Starbucks today - you'll be glad you did! read more

Long line for drive thru but it went quickly. Currently the indoor and patio seating is closed for social distancing. The barista taking our order was upbeat and friendly. We ordered an iced caramel macchiato and iced chai, both were delicious. Paying was quick and our drinks were there waiting for us at the window. I also like the large screen that shows your order for accuracy. Thanks for taking care of us coffee addicts! read more

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I come here every morning before I go to work. The barista are always so polite. they really do make my day.

I've been to this Starbucks before when it was newly opened just a few years ago. It was usually slammed, since it's the closest drive thru Starbucks for a lot of us who live around here. I came around noon and there was already a drive thru line. People were walking in and out the building though, and I saw a few people sitting outside. The drive thru line wasn't going fast, but they could've been understaffed or serving lots of customers inside. I wasn't in a rush though. I ordered an iced matcha latte with almond milk and a shot of espresso. Yum! It enhances the flavor of the matcha. The guy at the window was nice and did a good job making sure he had the correct order. I try to support local these days, but not all local shops have matcha. Starbucks still does a pretty good job to appeal to all kinds of coffee or non-coffee drinkers. read more

Starbucks - Outside - Coffee & Tea Near Me - Louisville, Kentucky

Long wait times and bad drinks. This location must need a management overhaul. If you are forced to go here, never order the Vanilla Sweet Cream Nitro. They will serve it to you even when you can see it's flat. Waste of $6. This issue has been consistent for over a year.. read more

Two days in a row, I waited over 20 minutes for one drink and one sandwich. Workers were not polite or apologetic. They finished our drinks and then we watched them sit there on the prep counter for 10 minutes. The sandwhich was lukewarm at this point. read more

The music was so loud I could Gail's a conversation with my friend. The whole staff was in masks (Oct 2023), that coupled with the loud music I could understand what they were saying to me. I ordered a green tea. She didn't ask me if I wanted sugar or anything. I went into the bathroom and the toilet dispenser was broken. I let a girl behind the counter know. She thanked me but no one went in to fix it. I know that because I went back in before I left an hour later. They no longer have a self service "make it your way" counter. Instead they had piles of boxes stacked up against the wall of windows. I will not go back read more

I go this Starbucks quite often because it's close to my destination, but if I don't have to go to this one, I won't. In the last few weeks, this has been the only one open on my range of travel. It's not my favorite. The reason it's not my favorite is for a few reasons. 1. My favorite drink is an Iced Peach Green Tea, add sweetener. I have tried to get this drink on 3 different occasions at this location and they were not good each time. There was no peach flavor and it wasn't sweet. Not sure if they have different peach additives than the other locations but they need to figure out what the other places use to make this better. One time I even told them that it wasn't right and it was made the exact same. I think they don't have the right products to make this drink correct. 2. One of the kids I babysit loves the strawberry Frappuccino. There is usually a drizzle strawberry "sauce" in the bottom. They have been covering the bottom and sides with this strawberry sauce which is way too much. There has been more and more each time. We will have to start saying light on the sauce. Someone is getting super carried away with it. I'll go there since it is the only one for miles but won't get the tea and will give more directions on the Frappuccino. read more

This is showing that white mocha has been out at the Starbucks at Westport Road for four days now! Looks like to me a smart manager would run to another store and borrow some of their white mocha instead of making their customers drive to another location This Starbucks is literally a Stonesthrow from my house! So I drive to either Shelbyville Rd and Hurstbourne Lane or Brownsboro Road or the target everyone else in town seems to have white chocolate mocha what's the problem Westport Road store? read more

Starbucks - Westport Road is out of white mocha and has been for four days now - Coffee & Tea Near Me - Louisville, Kentucky

This is the friendliest Starbucks I've ever been to! It's located in the heart of Springhurst with Michaels, Half Price Books, and Massage Envy. Whether you're strolling through the drive thru or at the register with David, you will be pleasantly pleased!!! The atmosphere is cozy and small but welcoming! read more

Starbucks - Coffee & Tea Near Me - Louisville, Kentucky

I just wanna say I found it funny that someone wrote a 1 star review about waiting too long in the drive thru. Haha what a Karen thing to say! Starbucks is crack. You'll do anything for your fix. Corporate knows this. People here's pro tip! Instead of sitting in your car for 20 minutes get some exercise and walk into the store. I don't wanna hear your kids are in the back seat cause they're not. I walked past you yesterday. It's always been faster and easier to communicate inside. Go inside the Chick Fila for lunch. don't sit in that mile long line and your doctor will be so proud. read more

I ordered a caramel frappe from this location and I am severely disappointed. As soon as I tasted it, I knew it was off. I asked the barista (white young man with dark hair) to remake the drink since it was horrible. He agreed and proceeded to "remake it" and gave me back the SAME EXACT drink I just handed over as if I'm stupid and don't have eyes. Honestly can't believe the audacity. Will not return. read more

Skip this one. Barista was rude and took forever to get my order. Parking lot is horrible.

This gas been my go-to location forever. I just want to give a big shout out to all the staff working today (11/06/22). Very efficient, fast and welcoming. Even despite ** unnecessary ** comments--customer service is on point. And for the manager/shift runner (I apologize if I'm not getting my terminology correct) but her name is Brionna and she was the best and love coming in while she is here. Y'all got a good one! Don't lose her! Side note: everything is stocked and the store is very clean. I love this location. read more

They screwed my drink twice. The first time they made without any espresso, the second time it had almost a thick layer of foam. I am very disappointed in this service. read more

Starbucks - Coffee & Tea Near Me - Louisville, Kentucky

Ok my Starbucks expectations may be high, maybe because I see ones all over the country regularly. Yet this one right near my house can't seem to get it right!!! The people are nice inside, most of the time. Although the drive thru is hit or miss. What has really started to upset me more than anything and want me to give it one star, but I had to be professional and accurate... is the mobile ordering. A process which I use regularly. This store or its people can't figure it out. On multiple occasions ( not only myself) mobile orders will be placed and upon pick up they won't be ready or they will say they don't have the order. So after showing your confirmation, you get to wait some more!!! Now I find this absolutely annoying and a waste of time! Especially since it defeats the entire purpose of the app or system!!! If other busier stores can do a extremely good job and provide excellent customer service in the process there is no reason a store of this size should not be able to do so as well!! If you do choose to go inside the service is usually friendly, but food orders are forgotten or made half &$!. I will say this is one of the cleaner Starbucks so, sometimes it's worth putting up with the headache. read more

I go to this location only because it's on my commute to work, and I'm too lazy to go elsewhere. To start off with the positive, the staff is consistently friendly. And I do appreciate that they have shown up during the COVID-19 pandemic. However, my problems with this store were present long before the pandemic, and the problems have persisted. This location consistently gets my orders wrong. I ordered a java chip Frappuccino one day, and they handed me what looked like a watered down chocolate Frappuccino with java chips thrown in. I immediately brought it to their attention, and the staff tried to convince me it was what I asked for. I took a sip, and there was no coffee in it. They remade it, but with non-fat milk (which I did not ask for). It was disgusting, and I threw it out. I have other examples of times they messed up my drinks, but I don't want to type it out. They also take a ridiculously long time to make drinks. Right now, there are only drive-they services, but I wait a significant amount of time between time of order and pulling up to the window. I don't experience as log of wait times at other Starbucks, and this leads me to believe there is not an effective system in place at this location. It's just frustrating to pay good money for a drink only to have to convince staff they didn't make it right or to have to turn back around after you've driven away. I don't like to complain, but I've truly never had this many problems at Starbucks before. read more

This is a great Starbucks. They have the Clover machine which brews coffee specific depending on the type of coffee you choose. They also have Starbucks Reserve. The staff is very helpful. I left my jacket the other day and called and they held it in the back room until I could come back. Definitely worth trying it out. read more

Starbucks - Coffee & Tea Near Me - Louisville, Kentucky

My granddaughter and I ordered small latte and white mocha Frappuccino. While waiting we noticed a number of flies and the work area was filthy! My granddaughter's frapp had black specks in it and my latte tasted like sour milk!! I asked that they remake them which they did. My latte still tasted awful. It could have been the shots not being timed correctly and the milk still had an odd taste. I won't be stopping in for another drink there..FOR SURE!! read more

The location is terrible. No one knows how to properly pull into the drive through, causing traffic to back up out into the road. And it's the slowest drive through ever. Don't stop here in you're in a hurry. read more

It's early morning Sunday and rainy so I decided to make a stop here for a nice cup of coffee before doing grocery shopping. When I arrived I noticed it wasn't crazy busy which is always nice when going to a Starbucks in the morning hours. As I walked in I was greeted with the wonderful aroma of coffee beans and espresso. There was no line so I was able to immediately place my order of a venti blonde roast coffee with an inch of soy milk. The girl who waited on me was very polite and professional. The trash by the coffee creamer and sweeteners was recently changed out, so it was over flowing, which I always find disgusting at places. I decided to sit down and relax for a few minutes before making my way to the grocery and noticed that the entire dining area is very clean. Cleanliness and politeness in a restaurant setting go a long long way in my book. I'll definitely come back here if I'm wanting coffee and I'm in the area. read more

Starbucks - Coffee & Tea Near Me - Louisville, Kentucky

We ordered two drip coffees and an iced coffee....possibly the most simple order for a Starbucks ever. The person at the register didn't pour our drip coffees right away but added them to the line of drinks in waiting. After SEVENTEEN MINUTES I asked about our order, and was told they are working on it. One coffee came and one of the girls came to the counter and said that they were out of Pike Place for the second drip coffee and had to brew more. I told her I didn't order Pike Place, I did order Christmas Blend. Then, to add insult to "injury" (first world problems, I know), the iced coffee came and they didn't add simple syrup as requested. Not my usual Starbucks experience. Super disappointed. read more

Over all the store was great. However, they were out of sleeves/collars, so everyone got a double cup. My companions ordered breakfast sandwiches. As the tickets didn't print, it took over 20 minutes and a request to the staff to correct the situation. Hopefully, these situations are rare. read more

The only thing I can say about this Starbucks is one word NASTY!!!! The floors, tables and counters were dirty! The bathroom sink and floor was dirty which enhanced the ambiance of the un-flushed toilet. The pictures of the dirty countertop and floor don't do it justice. (I posted some pics) There was only one person working when I came in. But, the person outside smoking sitting on the curb blocking a parking spot (could have been hit by a car) was also an employee (go figure). Did he wash his hand? I don't know but next I knew was he was behind the counter. You don't have to worry about me coming back. But, the health department should. The owner/manager should be ashamed to let a store look such a disgrace to the franchise. Just Awful! read more

Starbucks - Dirty - Coffee & Tea Near Me - Louisville, Kentucky

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name is bob and i have been going to this location since it opened, I buy 2 cups of coffee a day and because of my diet I drink decaf which seems to be a problem and getting worse, Yesterday it took 25 minutes to get a poor over made and it seemed to bother person who tried to make it, I tried again today and they were a little faster but used warm water not hot, I showed manager by sticking my finger directly into water and she advised that was as hot as it was, and was going to brew a pot which was fine. Then she started slamming things down and I could tell she was upset, I told her I would go somewhere else and left without coffee, she said fine, I think she was a manager which made it worse, sorry this kind of treatment is not acceptable and after 6 years it is time for me to move on, and this location to look at its employees read more

Waited 11 minutes at the drive through to even take our order, only to be told they were out of peppermint, all before 9 am on a Saturday morning. I'd give zero stars but I have to put something down. We were only 2nd in line at the drive through, slowest drive through ever. read more

One of my favorite Starbucks locations no because they carry reserve coffees. Location can get busy especially during rush hour. Friendly staff and ample parking. read more

Do not stop here if you have limited time. It's Saturday morning. 10 AM. There are 6 people working here. Of the 6 working, 3 are having personal conversations while making drinks the other 3 seem to be working at the pace of a snail. The drivethru is backed up, so I decide to not be lazy and enter the store. There's 7 people waiting on drinks. They're out of cold foam. They're out of decaf. They are clearly not prepared for the amount of foot traffic they receive during the morning. I was in the store for about 15-20 min waiting for one iced coffee. This should have been an in/out kind of deal. I love Starbucks but man, this one was awful. Avoid if possible. read more

I stop here occasionally before work right when they open. There service is always quick and the baristas are polite.

went there today and the staff was terrible. they seemed to be very unorganized and from the get go the cashier was rude and continued to cut me off. since she was so busy cutting me off she didn't even get my correct order. they were rude and unprofessional. i've been in customer service for 10 years and have never encountered such odd behavior read more

Love this new location. They are a "reserve" location meaning they have a clover machine (go in and see this thing... It's awesome!) It makes coffee kinda like french press consistency. Their barista, Dave, was beyond patient and knowledgeable when answering all my questions. They've sold me on always going to this location. Such a sweet staff. read more

I am so glad there is now a Starbucks in Westport road! I used to have to go to Target to get my Starbucks fix because it was the only one in the area. With this location I can drive-thru anytime mainly because it is such a convenient location. The staff is very friendly and I like the modern and bright decor. read more