Really fast service, nice staff, took 2 minutes for my drink! And I ordered the banana bread matcha off of their menu and it was delicious, the store was really quiet because their was only me in there but the ambiance was nice, read more

Starbucks - Iced Banana Bread Matcha - Coffee & Tea Near Me - Montgomery, Alabama

Extremely Unprofessional Behavior in Drive-Thru I had a very disappointing and frankly unacceptable experience at your drive-thru today from 11:33-11:44am. Store #: 09809. After waiting in line for about ten minutes, the employee at the window--whose name began with "Mari"--told me "Have a good day" as she starts to close the window, before giving me all of my order. I politely let her know I was still waiting on one of the drinks, and instead of apologizing or calmly resolving the issue, she rolled her eyes, got visibly annoyed, and snapped at me with: "Well you need to give me a second to go get them." Her tone was rude, condescending, and completely unprofessional--especially considering I had been patient up to that point. There was absolutely no reason for the attitude or the disrespect. It felt like I was being scolded for expecting to receive what I paid for. I won't be returning to this location, and I hope this behavior is addressed. No customer should be made to feel like they're a nuisance simply for asking for their complete order. read more

Chris! Chris the cashier is why I'm writing this! He's soooo polite! He's great at customer service and has a beautiful smile! We felt his good energy from the ordering box. His team member made my cousin's coffee wrong. When we came back to get it fixed, he made a fresh one himself! She loved it! Bless Chris! read more

super rude service dishonest employees . I came this morning, and ordered an Americano . I saw them just put coffee in the cup. I came a second time this afternoon with my husband who wanted an americano , again tried to just put coffee in the cup and pass it off as americano. He asked for a new drink, and they actually made it this time. .... If you don't want to make the drink I order just at least let me know, and charge me the price for coffee. read more

This is one of most the most crowded and worst possible positioned places nearly a wreck a day happens due to the crowded and borderline scary drive thru to go through. read more

I've been visiting this location while on vacation in the area. Very friendly staff! Cheerful voices over the drive-thru mic and my order is always on point! read more

Starbucks is usually pretty consistent and enjoyable all the way around. Unfortunately this location is terrible. Went back to back days. Out of stock on many items but that was the least of it. No line and waited a solid 10 minutes to put in a simple order of two drinks and two sandwiches. Dining area is a mess. Workers look over stressed. Avoid this location and get your coffee and breakfast needs somewhere else. Anywhere else. read more

I received a breakfast sandwich that was missing the egg via a drive-thru order. By the time I looked at it I was already at work. I returned to ask for a sandwich made correctly and the lobby was closed due to understaffing. When I called to request a replacement for my wrong sandwich I was told I had to go through the drive-thru AGAIN and wait 20 more minutes for them to correct their mistake. I asked if they could please just make the sandwich and hand it to me through the lobby door since it was their mistake and I was told no. I walked to the drive-thru window and asked the waiting customer if I could please talk with the store employee (going through the drive-thru) and Kate Young was extremely rude and disrespectful and was yelling at me to get out of the drive-thru. When in fact I did exactly what she said to go thru the drive-thru but I just didn't get in line. I filed a complaint with corporate immediately (took 46 minutes more of my time) so I could at least get reimbursed for the cost of the sandwich. When I asked Kate Young for the store manager's number she could not even provide me with that. Poor shift management and an incredibly disappointing and disrespectful interaction with Kate Young. Very childish and unprofessional. I would recommend going to a different location other than the one at 3110 Zelda Rd in Montgomery , AL. read more

Coffee, breakfast sandwich and service were all fine. Enjoyed sitting outside on patio enjoying the breeze. Appreciate the option to use mugs instead of paper cups--it makes for a better coffee experience, and is better for the environment. read more

I am a big fan of Starbucks, Why? I travel all over the country and world and I like trying independent coffee houses but they are always a hit or miss. But with Starbucks they are always consistent and always just right. read more

Starbucks - MAR2014 - Coffee & Tea Near Me - Montgomery, Alabama

Not my go-to Starbucks. I usually walk into a Starbucks. Don't really like the layout or the atmosphere. I agree with another reviewer that they are not efficient. It takes way too long for a simple black coffee and something from the food case. Probably a solid 5 minutes or more before I got my bagel and it wasn't even that crowded. The most recent visit was the epitome of laziness. Ordered a strawberry banana smoothie for my GF in drive thru and the guy hands me the drink with the top half hanging off. It was like he couldn't be bothered to take a second, take the drink back inside and place the lid on securely. I had to secure the lid myself. C'mon man! Not like there was anyone behind me in the drive thru.... read more

I love Starbucks. I was in town today for a funeral. I arrived early so I decided to stop for coffee at 12:30 pm. There were at least 5 people working and I stood there 5 minutes and finally left. It was busy in the drive through but not inside. Worst Starbucks experience. Also it was the dirty and messy. It needs some training and a good cleaning. read more

I'm not sure about the other negative reviews but I was very impressed with the level of customer service and speed at this location. Every employee was exceptionally friendly and professional. I'm not a local but this would be my go to if I lived in the area. read more

Everytime I come here my drink is wrong ! I make sure to repeat it and I still get a horrible drink . I worked for Starbucks for 8 years and I've never been to a Starbucks as worse as this one . Everytime I say light ice they act like it's hindering them personally .Ma'am it's 105 degrees outside and ice melts ! I don't need a half of cup of ice in a grande drink ! They all need to retrain . Whoever the DM is in this area needs to hop on it ASAP! read more

Good location, clean bathroom, friendly staff, quick service. Located near Publix on Zelda Rd; It wasn't busy at all for 8am on a Saturday morning, so I got in and out quickly. read more

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They were friendly. But they could not get a single drink in our order correct, even when asked to remake them. Completely inept. Sweet but inept. read more

This second visit was for the Happy hour. I had gotten a Frappuccino and it wasn't that sweet and it had a watery taste, which I don't know why. I can't say that I love it. It did look good after it was handed to me, but the taste wasn't not enough to say I'm coming back. I did taste the mocha in it, which I was glad and that was only good thing besides the whip cream. I didn't go wild about this one. That's why I'll be going to other locations , because I know I've had ones way better than this one. read more

Starbucks - Mocha Frappe - Coffee & Tea Near Me - Montgomery, Alabama

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Stopped through on the road to Atlanta, they had great customer service!! My drink was super fresh and it was just good as hell!!!

The staff member "Ayla" that helped me this morning is exactly how customer service should be! She was extremely quick, very kind and helpful to a couple requests I had last second. Will come back to this location based on her kindness alonez read more

Best Starbucks I've been to. Cleanest, best service. My husband and I go there at least 5 times a week. The Manager, Carrie, is beyond reproach and the staff are happy and well-trained. There has been a high turnover of staff over the last few months (graduating and going to College mostly) so we miss the old faces, but the new ones are a pleasure to deal with. I never know what I want, and they have the patience and knowledge to work with me and suggest drinks that I might like - they're great at this :) They are our family and we are so grateful for them - each one adds a little sunshine to our day. Keep up the great work, guys! read more

I worked at Starbucks for over 5 years before the pandemic hit and now I'm a regular at all locations at my area . Everytime I go to Zelda road my drink is made wrong . The staff have attitudes and never wanna correct my drink instead they look at me like I don't know what I'm talking about because they don't know I'm a former partner! I literally only get a dragon drink and add strawberry açaí . And they never fill my drink up or they don't add the ingredients ! I spend $6 twice a day and this is what I get read more

Starbucks - Half full drink and full of ice - Coffee & Tea Near Me - Montgomery, Alabama

If I could give 0 stars I would! Let me tell you why- JP in the drive-thru was very rude and unprofessional. Upon arriving to the window we asked if any banana bread was available. JP's response to our question was, "I swear I'm going to kill the next person that comes through the drive-thru." After receiving our drinks, JP told us, "All we're waiting on now is the god-damned banana bread." We we're appalled! Horrible service. Never coming back. This took place on June 23rd, 2019 around 4 in the afternoon. JP was also arguing with the person ahead of us in the drive-thru line before we pulled up to the window. Fire him! read more

I walked in to find that most of the staff had decided to take a break, despite the long line of cars outside waiting to place an order. I have had recently had surgery on my foot and am using a scooter to get around. The staff kept me standing for several minutes without so much as a "We'll be with you soon." When they finally got around to taking my order they got it wrong. No wonder the top management at Starbucks has recently had a shakeup--if this is typical, a shakeup was in order. Certainly, this location needs a shakeup. read more

Skip took care of us. This place is great, they really care about the customer service at this location. read more

Starbucks - Heck of a crowd and a long wait. Skip took care of us and comped our drinks to compensate. Talk about customer service! - Coffee & Tea Near Me - Montgomery, Alabama

This location never has organic chai tea, the only thing my wife orders. I've called, spoken with the manager on several occasions. Stopped this morning. No chai. I doubt my wife will ever go back and I doubt the guy at the register cares. read more

Slowest service in town. Perky will only get you so far. Mobile order pickup from drive through 25 minutes later and they lost my order??? Ridiculous. Cars cutting thru line. They should go to chick-fil-a for training. read more

Occasionally Starbucks gets over-brew or burn-the-beans happy, and my Pikes roast cup incurred this fate. Starbucks still serves as a refuge during lengthy travel for it's consistency in pleasant ambiance, lovely service, and food/coffee offerings. read more

I went through the drive through on Zelda rd the cashier was very friendly and gave good service, but my drinks awful!!! They got one drink wrong and the other one was not good wasted $11 read more

It took legitimately 30 minutes for them to deliver our basic order. They made us feel guilty that there was a line, which is completely out of our control, and it was due to the fact that the woman taking orders took so unbelievably long to type in our information. They also have us the wrong drink despite the lengthy wait. Will not return. Ever. read more

Not only is the service slow my items were not bagged, I bought 3 pounds of coffee that were just given to me without a bag. I also bought a mug which they did put in a bag, with an order of 3 pounds of coffee they should know better and just bag it without me having to ask for one. I think I'll just go to the one on Eastern, it's further away but the service is better. read more

I have come here three times (Two of the those times I have been made late for work because they wouldn't refund my Starbucks gift card) and will NEVER come here again. They are always understaffed and the few staff they do have are either incompetent or unwilling to work. Every other starbucks I have been to has NEVER had a line out the door or a line all the way out to the street because they are better than this place - and they are the locations I will be going to from now on. read more

One of the best Starbucks locations I've ever been to! Excellent customer service - the baristas were so friendly and worked well together. The drinks came out quickly and tasted delicious. Wish more locations were as nice as this one! read more

Starbucks in Montgomery on Zelda Rd. is one of the worst locations I have been to. They have messed up my coffee well over 5 times now. I go to this location because it's the closest location to my house, but I won't be giving them by business anymore. A few weeks ago, I ordered a drink from there from the drive thru and it wasn't made good at all. Then, I had to go inside to get them to remake it, and it still wasn't good. I ordered a grande drink today and there is about 2.5 inches worth of drink that I paid for, missing from my cup. read more

This is the starbucks nearest, but it would be faster to go out the way than this one. It is very very slow, the orders are not normally accurate either. Past two times they've been messed up. It's typically simple orders, too. They struggle with understanding how the rewards systems work, and Ive had a couple times where they use my stars instead of scanning to earn them. It's extremely slow and I've waited 20+ minutes in the drive through for a simple drink. read more

I was in the drive thru line but it was very long and moving slow so I placed a mobile order for DRIVE THRU and once I got to the window the person on the headset told me to get back in line when I've already waited 15 mins to get to the speaker and the line was still backed up to the street. I have things to do and did not have time to get back in line again. So they told me to come inside and I did and I still waited longer than the time it was supposed to be ready so I asked a barista for my order and it was sitting on the counter sweating. It was also made incorrectly but I didn't have time to ask for it to be remade. Great way to show empathy to your customers. I still don't get the difference of ordering at the speaker or ordering a mobile order for the drive thru. I do it all the time and this is the first time I've run into this problem, very disappointed. This happened at about 9am-9:20am on 8/5. read more

Stopped at this Starbucks on our way through Montgomery back to KC, only because w had gained time on our trip. After leaving this starbucks, our arrival time was much later than originally projected. The girl taking our very simple order took almost 15 minutes and decided that while taking our order would also be a good time to take inventory. After ordering, the barista made us feel bad about the long line she had created and even messed up our very simple order. Never returning! read more

Best starbucks in all of Montgomery. I've only ever had one or two drinks where the roast has been burnt in all of my years coming here. The staff is amazing, especially Kate, Jasmine, and Ayla. I will drive across town to get my drink from here on my lunch break because the starbucks on zelda is the only starbucks that makes it amazing every time. read more

This is my favorite local Starbucks. The baristas are nice, remember your drinks & it's a good place to sit inside or outside to chat, meet friends or study. read more

It's a management issue. The baristas are great, most of them... However the way they are treated absolutely sucks. Talk to them about it sometime. read more

Nice staff but not efficient. I ordered a grande coffee with cream and received a tall. And they completely forgot to make one of the drinks in our 3 drink order. The drive through seemed steady but we were the only customers waiting in the store. I don't think I'll be back to this location. read more