Very spacious and clean Starbucks. Everything looked organized and very friendly staff. I love ordering through the app and coming in to pick up my order. Very convenient when it's working properly. Ordered the caramel protein latte with salted caramel cold foam and it's the best. Make sure to try it out when you get a chance. read more

Starbucks - Coffee & Tea Near Me - Morgan Hill, California

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the only starbucks i go to where i stand in line waiting for someone to take my order and employees want to sit and gossip, eating and drinking instead. this starbucks sucks. i walked out, there shouldn't be two employees standing around like they're on break. i'm on break im actually in a rush. 0/5, would never recommend this location read more

This Starbucks is the worst in town! They are extremely slow, no matter what you order. Ordering ahead on the app is pointless. No matter what time the app tells you your order will be ready, you still have to go inside and wait a minimum of 10 minutes read more

Another check in for a quick fave.... Oatmilk chai latte and time with loved ones. Quick service and easy in and out. Love this

Ever since they changed their staff/management this location is not making good coffee. We have been going to this location for three straight years but for past 5 months we noticed a huge change in quality. Morning crew during week is okay but during weekend does not know how to make and need further training. They either put too much caramel and if asked for less sweet then they make it too bitter. The coffee sometimes tastes very watery!!! I understand every Starbucks is raising their prices but for the price I pay I deserve better coffee read more

Best Starbucks in Morgan Hill customer service is great restrooms are clean the dining is clean parking is excellent !!!!

Stop by here to get coffee, it took them 30 mins to make our order worse is if we hadn't asked them where's our order they wouldn't even made them. The upsetting part is they keep on serving those that came right after us! I don't play the race card, but this time I will, because I noticed that they keep on serving white customers that came in after us! 30 minutes wait for two coffees (there was only one person in front of us) is unacceptable! read more

I went to the store on East Dunne Avenue (next to Trader Joe's) on Thursday morning (July 10th) to get a refund for the coffee cup with sling I purchased the previous day for $34.95 (Wednesday July 9). I spoke to whom I assume was the acting manager (Alexandra) who asked if I had a receipt, I said no (I don't normally keep receipts since I had purchased with the app). She then had a suspicious aura about her, and I got the feeling she thought I was trying to scam Starbucks for a refund; she was not so much rude as an accusatory attitude. She told me I could only get a Starbucks card (not a gift card) and I asked if she could look up my order, I found it but could not find where the receipt listed what I purchased. It took a few minutes and by that time the employee who sold the cup to me the day before told the manager she remembered me coming in and I told the manager what time I came in to the store from the receipt. The manager (reluctantly) looked up my order, found the receipt and printed it out. She grabbed the same Starbucks refund card and I asked her for a cash refund since she had the receipt, she said she could not give me a cash refund, and a card was my only option. Earlier in the conversation I had asked if I could use the card she was going to give me anywhere and she said she did not know, I asked her again at the end of our conversation and she said I could. Since I was traveling to Nevada I did not argue since I was going to use the card eventually. The original problem was the cup would not come out of the sleeve and with the help of another employee we were able to get it loose but I did not want to purchase a $35 cup and holder and have loads of problems, the staff member who sold it to me and who told the manger she remembered me was very kind and helpful both days and the manager was not unprofessional, I just felt she had it in her mind that I procured the cup in a disreputable scheme to get $35 from Starbucks and she was not going to give me my money (cash) back. I believe with my receipt in-hand, she could have done it. I have had nothing but good, friendly experiences from the Starbucks on East Dunne, so this was a first. I think Alexandra could have handled it without the suspicious attitude along with giving me a cash refund. read more

Since the last review: This location and all the staff are super friendly and always accommodating read more

Literally the most inefficient Starbucks on the planet!! As many employees working as customers (five) and still Had to wait almost 10 Mins for a Cappuccino & banana walnut bread. Perhaps Starbucks store managers need to be trained at McDonald's?! read more

This is one of my "go to" stops when I'm in the area. It's near a gas station and close to the freeway. Customer Service is pleasant and always helpful. Parking is easy. They are pretty fast at preparing the orders, even if there is a line. My usual order is an Americano, Flat White, hot chocolates and bacon egg bites for the family. Quality is consistent and up to par with what to expect from Starbucks. read more

Starbucks - Cold Brew Coffee - Coffee & Tea Near Me - Morgan Hill, California

The employees are always so upbeat and nice! Every time I come in, we always have a very short fun talk. They're so sweet! I order on the mobile app and they're pretty quick on orders. I usually order before I leave the house & it's ready when I drive over! I'm sure that's not always the case when it gets super busy but I order around 8 am-9 am. My favorite drink to order is three shots of espresso with two pumps of white chocolate mocha. This is the closest to Vietnamese coffee! Slight bitter taste with sweet syrup to balance it out. I would recommend to let it sit out a bit so the ice melts! read more

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horrible place, and very dirty! I shopped in this Starbucks. I ate there and they didn't let me to use the restroom. Men's room was disgusting and my stomach was hurting and they didn't let me in the ladies room and told me go to Walgreens ! read more

Starbucks - Coffee & Tea Near Me - Morgan Hill, California

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Amazing customer service. The staff here accommodated my special request without hesitation. They are so friendly and welcoming. Great location and atmosphere. read more

We were about to go ice skating when we felt like buying hot cocoa. We saw this on Yelp and had to try it although reviews were bad. It was actually decently good. It was so fast. Like a minute later after we ordered everything was done. The lady at the register was actually really nice. The inside was decently decorated. Had paintings and cool displays. read more

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This review is a significant upgrade from my previous review. This is definitely the safest covid-19 safety setup I've seen. But it works best if you order ahead. Or, if it's a beautiful day, you can order at the store and wait outside in the sunlight. Here's how it works. Order online and select the choice for bring it to my car. Then a staff member will bring it to your car. It's that simple. If you walk in, the counter has been moved to the door. There is no space inside to stand. If it were a hundred degrees Fahrenheit or pouring rain, I think it would definitely be a bit of a mess. The service was very fast and very friendly. Parking is extremely convenient. read more

I visited this location recently and enjoyed a well-made drink. I decided to stay and complete some work. While working, I overheard the manager, Alexandria, yelling at the store's employees. This created an unpleasant and hostile environment for guests. I believe she may not be aware of how her interactions with the employees affect the guests and the overall mood of the location. I felt bad for the younger employees working there and questioned her self-awareness and interpersonal skills as a manager. I don't want one person's actions to reflect badly on the whole store. The other employees were helpful, friendly, and had positive attitudes. read more

Came here with my husband. He went in to get his coffee and the young female Asian barista was very blatantly racist. Very cold, starting angrily. They messed his order up 3 times - made his drink twice cold incorrect then made a hot one. His order? An Iced caramel macchiato with oat milk, no whip cream. Simple enough eh? The really messed up part? There was a middle eastern man in there at the same time and he was treated poorly also. I suggest you all work on not allowing your personal biases seep through to your professional life. It's 2023 and there are Black people FREE. Good day to you all. read more

Brown sugar oat milk shaken espresso not even filled to the top for $6. This has to be a joke. read more

Starbucks - Coffee & Tea Near Me - Morgan Hill, California

We went for a walk and decided to get Starbucks. We called beforehand to see if they take walk in orders and yes they do! You are required to wear a mask. Upon entering, there was no crowd and limited people. There was tape on the floor on where to stand if your ordering and if you have a mobile order. There are places for you to stand when waiting for your order. No cash accepted. Staff was friendly and accommodating. Plexiglass was set up and staff was wearing masks. We brought our 20month old son and they gave us a free cake pop just for him. This made my heart warm. I read some reviews and the negative reviews weren't what I experienced. Thank you Starbucks for making our Sunday wonderful for us and my son. read more

I'm not from the area, but I love this location! It looks small from the outside, but it was very big on the inside with lots of seating. Staff were all friendly and nice. They quickly took my order and my food and drink came out quick! They have a cute little corner where they have comfortable seats and a community library, where you can take and leave books. read more

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I have been going to this Starbucks since day 1. I've lived in MH for a very long time and appreciate the short walk or drive to this location. For about the last 10+ years I have gone in on Fridays as I get our office drinks and all the baristas know me by name. Lately I have been going in daily without fail I literally just have to show my face and its like magic my drink appears. They have even give me a nickname per my drink(s). I appreciate all the early AM baristas and their kindness to their customers. Alex, Maria, Sophia, MJ and the list goes on you are all hard workers and represent Starbucks proudly. To those that have given bad reviews- I've watched you! You mobile order right outside the door then walk in and expect your order to be done. Shame on you. If your drink isn't done be patient! They aren't making you late you have made yourself late. I've waited 10-15 minutes because of the other 20-40 people that ordered before me. To the people that park in the handicap or red fire lane right outside the door "DONT". Also on this if you didn't notice the few Sheriff vehicle or MHPD vehicles that sit regularly at this location. THEY WILL TICKET YOU! Park in a normal stall and walk. If you order a drink and its not right just let them know don't be a keyboard warrior and write a bad review. They will make you a new drink or fill it up for you more if its not to your liking. They are all about serving you as the customer. Be respectful and perhaps appreciate what they just did for you a little. read more

Well organized and great service!!! The employees here were very sweet! Everything here was clean and they made my PSL quick. Tasted like it should and I order it with soy and a certain amount of foam. No complaints. But the service was the reason for the 5 stars. read more

Coffee tastes like syrup and water. Coffee watered down like no tomorrow. Can't even smell coffee when you walk inside the store. If water had a smell that's what it smells like. Customer service very poor. Ruins my day every time I say let's give this Starbucks location another try and sure enough either the coffee or the service ruinssss my day! read more

Great Starbucks! It's tucked away behind Walgreens and looks small from the outside, but it's actually pretty spacious. Lots of space to hang out and WFH if that's your thing. Very clean and good coffee too! read more

Just left this Starbucks location. This Starbucks is always busy. Placed a mobile order, which was done on time but got there a bit early to pick up. As I was waiting for my drinks, I watched the barista (Olivia) working fast and efficiently. When anyone had a question about their order, she answered calmly with a smile on her face. Great customer service Olivia!!! read more

Jen is amazing! I will be back! I just came by to get a coffee. I don't usually drink coffee so I was a little Indecisive, and Jen helped me decide on an Iced Americano She was quick and polite. I was in and out in 5 minutes! At 6:30am! Which is awesome! Thank you for being a genuinely nice person. It shows. read more

Ehh, nor so great. I Have been here many times because of location. I did mobile order and it said 4-9 minutes. I figured I would waste some time just in case. I went about 15 minutes after I ordered and they were barely making my order. There was literally no one waiting and no one in the store except for one other person. Not sure why they were barley making it. I got the Tie-dye Frappuccino this time and it was gross, it was banana flavor and of course didn't look anything like it was supposed to. read more

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The workers are more worried about their local friends then serving everyone. Ordered 4 drinks, got two pretty quick, but then 5 people after us got theirs before we got the other two. Works were busy chatting with the local friends about their day, etc instead of making waiting customers drinks. read more

I see a lot of negative reviews here, but I've never had a bad experience so I dont understand why there aren't more good ones. Maybe people forget to review Starbucks after a good experience?? They are quick and helpful. I go here often if I am feeling like getting Starbucks. read more

Had a mobile order, took about 20 minutes to make after ordering. My sister ordered about 8 minutes after my mobile order and she had her drink within minutes. I had to get up and ask about my order. An Asian Barista with glasses attended my question and annoyingly said I'm the only one at the bar when there was no one in line and about 2 people waiting for their drinks. There was another worker who I don't know why wasn't or supposedly wasn't on drinks helping this barista. When my drink was ready this rude Barista turned her back to me. Worst experience at any Starbucks. I'll think twice before coming here again. read more

Mobile orders are always 20 plus minutes. Don't count on this shop if you need your order in a reasonable amount of time. Workers are young which means they spend time catering to their friends instead of your order. read more

If you want to wait 20 min for a drink, regardless of how non existent the line is- this is your place. Doesn't matter if there's 2 people or 6 people dilly dallying behind the counter pretending to make drinks either. Never been to such a sleepy, slow Starbucks in my life. Probably because there is no drive thru so they have no sense of urgency. read more

This is my go to Starbucks when I visit my guy (I reside is Southern California) yesterday Kayla made my day, I told her I had been making my own version of Salted Caramel Mocha since it was discontinued... she told me the correct ingredients lol!! Mine were a bit off... and offered to make it over for me, I refused, however I'm back today for the correct recipe, Kayla rememberers my name and has a beautiful smile... I can see even through the mask. My short term memory is affected from covid unfortunately, so I'm writing this review for her in the parking lot, it's been a rough few months, she truly made my visit here so much brighter read more

This truly is the worst Starbucks I've ever been to. They are horribly slow, staff members are not always friendly and overall just don't act like they have any pride in their jobs. Make sure to order your drink at least 15 mins in advance. read more

First off your new sippy cups are bullshit. I am glad straws are on the decline but your new lids are garbage. Second when a customer tries to voice a basic complaint (in a friendly way, I might add) you dont tell them they can only complain online.... that's ridiculous! Listen to them and pass the message to your manager....that's it.... nothing else needed,... Jerky read more

Stopped in on our way home from San Francisco. We had a 4.5 hour drive ahead of us and needed some java. No line when we walked in, super clean, and def modern. The girl was nice and very informative. Coffee knowledge got thrown at us Haha. But order was made fast and good. read more

Starbucks - Coffee & Tea Near Me - Morgan Hill, California

First of off I was better off going to the Starbucks across the street inside Safeway, at least they have service standards! I visited yesterday after and extremely long day of shopping in the heat running errands on the way back to the Central Coast I just cited hey why not treat myself and my little sister to another Starbucks coffee being that I am a daily patron of Starbucks their service is usually spectacular oh my goodness was I so very wrong in this case. It was about I would say 8 o'clock when we came in there was a young lady and a gentleman behind the counter the young lady probably around my age wasn't very friendly at first however I think when she seen our faces being very shocked on the horrible service she kind of changed her tune and told us to have a good day. Again stating that I am a daily patron of Starbucks my drink order is very robotic and I know that I always say the size and The extra accoutrement that I like with my drink when we were served our drinks they could've been accurate however just the wrong size being that I order extra shots that means I was overcharged for the additional shots because they had put it in a smaller cup I was very polite and stating oh sorry we ordered Venti drinks he literally looked at me with a blank look on his face and said well these are grande besides the obvious I stayed it again I understand but we ordered the Venti save me understanding that now I had been a little overcharged I didn't mention it at all but just simply said can we have venti? He grew out raged it was kind of ridiculous how upset and asked again so you want me to remake them and at this point I don't really know it and said yeah that's what I ordered he grabbed the Cubs away from us when we had made a joke about taking a drink out of the wrong drinks to web our whistles he ripped them off the counter slam them into the sink step one of the new drinks down and then I asked him is this the quad shot for the normal drink it he asked was one of them supposed to be a quad shot again annoyed I just stated yes obviously because one of the previous drinks that was made incorrectly was a quad shot he then proceeded to make the other drink from the den on the counter as well and just walked away. One really amazing thing about the Starbucks in particular they had a board almost like A bulletin board it had really cute stringing a crossed it that said take what you need and there was cute catchphrases that said smile a hug laughter so I took the one that said smile off placed it on the counter and exited the building I looked to my sister and we kind of just chuckled as it was such a bad experience after such an amazing day the Starbucks we had visited earlier in the day that I normally patronize was amazingly awesome as per usual and the Santa Rita shopping center in Salinas California we just said what a difference things can make hopefully he has a better day but I didn't want to stay this on their yelp so hopefully management can see and they can understand that daily patrons of Starbucks go to many locations and do not deserve to be treated so ill mannered that they would never return to the vicinity ever again even if it was the last Starbucks for the next 30 miles I'll just take my chances hitting the road as someone who spends a lot of money with the company my opinion should definitely be be addressed with the staff as I'm sure they'll be able to tell who is working that shift good luck Starbucks Morgan Hill if you continue with the hostility I'm sure it will be a struggle to maintain your clientele as we I'm no repeat customers is what drives revenue and gross profit being that Starbucks the conglomerate does not need any type of marketing read more

I wish this wasn't the only Starbucks on my exit for work because how can one Starbucks manage to suck 5 days a week? I mobile ordered seconds after leaving my house in GILROY and 15 minutes later when I got to this Starbucks, my drink still hadn't been made. I asked if they had a mobile order for Kimberly, lo and behold I still had 3 or 4 drinks ahead of me. Whats the point of mobile ordering if you have to wait 20 minutes for a coffee? I probably could have finished my drive to work, clocked in, drove back to Starbucks and it still wouldn't have been done. Actually, from now on I actually will drive passed my exit for work, take the Cochrane exit, order from the Starbucks there and then back track to work rather than deal with this incompetent location again. read more

Been coming here occasionally but never really noticed how nice this location is. Well turned out they just remodeled a week ago. Lol. I'm liking the new design and layout. Liked it so much I took a bunch of pictures to post on Yelp. The seats and table arrangements multiplied not to mention the long table by the entrance. The decor is clean and is easy on the eyes. Never realized they had multiple stalls in their bathroom which seemed to have been remodeled as well. Overall a very pleasing place to hang out, sip a java, and surf the net. read more

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