When taking our order at the drive through, the child at the window was a little snippy when she asked me what I wanted. So when I told her what I wanted, she corrected me and made it what she wanted. I asked for a VENTI green tea matcha FRAPPE. She gave me an ICED green tea instead of a frappe and made it a TALL instead of a VENTI. Then proceeded to tell me at the window that they couldn't take tap to pay, instead of telling me at the speaker. The way she explained it to me was like she was talking to a 6 year old. When I went in to pay, her and another employee proceeded to make comments about me coming in to pay to each other. I have been coming to this Starbucks for about 8 years now, I've never been as disrespected as I was today. I will not be coming back any time soon. Needs new management and employees. read more

Heather is the best window person in town, just sayin'. On the ball every time. Even remembered my special order by voice the other day.

The service was awful! They were very rude when I had to take a drink back in due to it being nothing but Carmel! I did ask for extra Carmel but not a whole jar! All the male employee could say well you asked for extra! The female stated that's what happens when you get extra Carmel, it just all goes to the bottom! I have in fact ordered this drink many times before and the Carmel did not go to the bottom in a pile! They were just unacceptably rude! I won't be back! read more

Starbucks - Carmel Ribbon Crunch - Coffee & Tea Near Me - Nicholasville, Kentucky

Excellent location conveniently right next to Sam's Club and Kohl's! Drive thru makes it convenient to grab a delicious coffee before or after shopping! Fast and great service! read more

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Everyone who lives close by never comes here, they go alot further to summit just because this starbucks sucks. They can never get drinks correct and customer service is horrible. read more

arrived and the sitting area has not been cleaned. employee on cellphone. The cloth seats have crumbs in them. And Stained The tables have paper and food crumbs and dried liquid. they aren't very busy. only myself and one other patron meeting a friend for coffee. will suggest going to other locations in future. read more

I went through the drive thru I was in such a great mood I got a Carmel ribbon crunch she told me the topping was out I said "oh well is there a substitute " she said "no" I know there is because if had it done before .. anyways I asked again "anything crunchy" she flat out said "no" with the biggest attitude each time I go to this Starbucks there is one coworker I love and always look forward to seeing and she's the only reason I keep coming back I won't say names but I hope this helps to have your employees be happier to the customers ! read more

Very respectful staff, hard-working under pressure, they deserve a raise, convenient location near Sam's club and other businesses.

This is my favorite Starbucks location, even over my hometown location, which sadly, is so very frequently out of their dairy-free options. This Nicholasville location right off of 27 in front of Sams Club and Kohl's, is very fast and the people are always so friendly!! Keep it up guys! read more

Starbucks - My winter morning fuel - Coffee & Tea Near Me - Nicholasville, Kentucky

I wound up "eating" my Venti Caramel Ribbon Crunch Frappe with a fork 4/29/24. I sucked out the little bit of liquid in the cup, then had to eat the rest of the frappe. Look! No drips!!!!! It was frozen that much!!! I had one just like this about one week ago from the same place. I used to get good ones most all the time from here, but lately.... To top it off, this was my replacement frappe. The one I originally got this day was so light, it looked like there was no caramel in it. It tasted awful, too. So very sad. STARBUCKS, 123 Bryant Dr, Nicholasville, KY 40356 read more

This location has terrible. Wait times if you go inside and order a coffee you'll have to wait 20-30 minutes to get it.

I placed a to go order before I left the house (which was 6 mins away) to get a frappe (keep in mind I chose for it to be pick up via drive thru and it was $7). As I go there I get into the drive through and it takes a good 20 minutes to get to the window. The guy hands me the drink and it was super melty. I asked him if it was supposed to be like that and he said it's because of when I placed my order. Um okay fair, but part of it getting melty was me waiting in line too. I would've asked in but I was unable to at that time. So Starbucks, make drinks for people once they pop in line. I just feel like it's incredibly expensive to get a drink that isn't even made properly. It's not my fault I was unable to walk in. read more

If you don't order ahead the drive thru will take you at least 25 minutes. Today we ordered a drink and when we got them, they were less than 3/4 full. $6 for a drink is already insane, but when it's not even close to full, that's a problem. read more

*Give the workers some grace* This store is the only store in Lexington and Nicholasville that accepts DoorDash/uber eats orders etc. For that ENTIRE area. This store is already busy due to being by Sam's club, so keep that in mind. Being able to be served coffee is a privilege that these wonderful workers are providing you. Sometimes it may be slow, but there are many things going in behind the scenes. Even when it looks seemingly calm, it's not, due to mobile orders and delivery services. They do their best and are very overworked/understaffed. Make sure to thank these workers for all they do, and exhibit some patience and grace towards them. Starbucks loves to cut labor and keep them running ragged. And they do probably the most sales in the entire Lexington area. Don't be the person that makes their stressful day worse. You never know what these workers are going through, because they will try to put on a smile and make it seem seamless when they can. Just know it's rarely as simple as it looks or what you may think. read more

I waited 45 mins in the drive thru. There is no reason drive thru service should take this long. You either need to up your staffing or train for efficiency. One of those two areas is really suffering. read more

At this point i dont know why they stay open. Order ahead NEVER available. Closed constantly at random times

Food is always out of stock or cold. Often no coffee ready in the afternoon. Not sure what the problem is now. This was a great coffee shop.

Excellent Service! Friendly staff. Very clean and organised. Drive through or relax inside. This location has received loads of awards that they display read more

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Coffee was cold so went back for another one and they were super rude about it! If you have options pass up this store.

Came here for a quick warm holiday drink only to be stuck in the absurd traffic, where people are literally in each other's way trying to leave their parking lot. I went through the drive thru since they were extremely busy inside from what it seemed like. Upon ordering, I was told they didn't have the holiday flat white, so I opted for the flat white and to have chestnut praline flavoring to be added instead. Picking up my drink, the Starbucks employee at the drive thru had the worst customer service I've ever received not only from Starbucks but from this particular Starbucks. She had a bad attitude and non helpful in any way especially when it was questions regarding Starbucks and their rewards. I understand that the holidays may make some people not so cheerful, but don't ruin other people's moods with your attitude, UGH! read more

Starbucks - Ordered the flat white with chestnut praline flavoring - Coffee & Tea Near Me - Nicholasville, Kentucky

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Average Starbucks. The guy taking my order was a new employee and was kinda slow. He forgot to get my plain coffee. The other drink that I ordered took a long time for the barista to make. They were not busy at all. I will go back again if I am in the area and want a coffee. Homeless guy was hanging out at one of the tables. They do provide a military discount which is much appreciated. read more

This Starbucks location is conveniently located on Nicholasville Road by Sams's Club and Kohl's. I like to stop there while running errands at these stores. The staff is always very friendly and always gets my drink order correct. The drive-thru can get very busy and wrap around in the parking lot a bit which can be quite a challenge to navigate. read more

Order the simplest possible drink or else they will mess it up. Vanilla sweet cream cold brew = straight milk here. I go here sometimes because it is the closest place to get coffee. 9/10 times I'm disappointed. I guess I've learned my lesson. Just get something plain so they do not have a chance to mess it up. Typically not the most pleasant experience interacting with the people that work here either. read more

Done in was close. We wanted to order coffee and use the bathroom. 14 cars in line and they don't accept ordering thur the app. We're deaf and this just makes everything harder on us. read more

I Am a coffee lover and I love to go to Starbucks! Almost every time I go there I have a great time. The has bean 1 or 2 time they messed up my order but then in the in docked it. If you are looking for a great place to have a cup of coffee this is the place to go!!! read more

This location is right in front of Kohl's and Sam's Club in Nicholasville. Typically I use the drive thru to get a good drink and a quick caffiene fix. While, it can be busy at times and may be 3-5 cars deep, the cashier does well with moving customers past the window quickly and courteously. read more

Great Starbucks . Really friendly. Great location. Caramel macchiato was delicious !! I visit this area pretty frequent . It's always a must have . A fresh coffee. read more

Great job getting drinks out in the pouring rain.

This location is very basic. There is nothing unique or noteworthy, and the flow of traffic can be challenging, but they tend to be reasonably quick and get drinks right. There have been a couple of times that I've noticed a staff member lacking the warm hospitality most people expect from a coffee shop, but if you just want your drink served correctly and quickly, this place tends to fit the bill. read more

The employees are so lazy they can not even do there job right completely got order wrong screwed the whole order up worst customer service

If you're looking for a place with great service, workers with no attitude, etc. this is the place to go to for coffee.

This Starbucks has had decently good service, when I have been here. I am not big on Starbucks, and typically try to support more local, quaint coffee shops, whenever possible. I have not been terribly impressed with their tea selection, and feel many of their drinks are over priced. Overall, I have not had overwhelmingly negative or positive experiences here. This isn't my favourite tea or coffee shop, but this place is ok and I occasionally stop here for tea. read more

Was hoping to find some coffee close to the car dealership near N'ville without having to go back up to the one near New Circle, and happened to see this one (Yelp didn't have it listed yet). It's near Sam's Club and Kohl's. I'd give it 4 stars but they were out of croissants and the drip coffee had a major grounds content issue. Otherwise exactly like most other Starbucks. read more

My favorite Starbucks in the Lexington area. My staple drink is an iced coffee with coconut milk and 4 pumps of classic sweetener and no Starbucks has been able to satisfy me like this one has. Every time I come, they make me the most perfect iced coffee and refreshers. The workers here are very kind and I've never had a disappointing encounter here. 10/10 recommend :-) read more

Attention: Not everyone knows the lingo of how to correctly order a coffee here by size, & other certain names.. Making fun of your customers & being rude because my wife didn't order with proper Starbucks etiquette was completely unprofessional. The Manager at this location should teach the employees to help the customer understand the menu & work with them when they order drinks.. It's not comforting to make your customers feel stupid. read more

I always visit this location because it's conveniently close to work. However, I want to make others aware of the poor customer service I received today, absolutely HORRIBLE! The girl who took my payment at the window was huffing & seemed bothered by me the second I pulled up to the window. I received a call while she was trying to scan my app for payment & she rolled her eyes, like it was my fault someone called me! Then I said thanks as I was about to pull off & she just looked at me and closed the window. SMDH, Last I checked I'm the customer who they are supposed to be at least somewhat polite to you, even if you have to fake it, just had a nasty little girl. read more

I am a regular here. Never failed to receive very good service and coffees. Believe me, I would tell you if they didn't!

The Staff here are very friendly and helpful. Just recently went by and ordered my white chocolate mocha. During this trip my wife was with me and inquired about a different coffee than she was used to. The kind Barista made her a tall sample at no charge so she could make up her mind. Very nice, polite, and patient. This is a definite coffee stop for me on my way to or from Lexington. read more

I usually prefer mom & pop coffee shops but I love this Starbucks location! They are always so friendly & fun!!!! Will continue to come back!!!! read more

Best service today from Kyle at 8 am this morning. Moving here and running hard and he was very understanding and thoughtful! Made a great vanilla latte too!!! Great job. read more