How is it appropriate or logical to split an order between cold drinks and hot drinks? I order a cappuccino and a chilled pink drink and they bring the cappuccino right out and tell me the pink drink is going to be another 25 to 30 minutes? So the Cappuccino sits for half a hour? I get it - they are busy... but also rude and clueless when asked where the rest of your order is. read more

Starbucks - Where's item one? - Coffee & Tea Near Me - Old Saybrook, Connecticut

This is a small location with few seats to enjoy a coffee and snack. The staff were very friendly and patient as I decided on a sweet to snack on with my cappuccino. Not too much to say other than the coffee is good, the snacks are good and the staff are good. read more

Starbucks - Chocolate Croissant - Coffee & Tea Near Me - Old Saybrook, Connecticut

About half the time I order a basic cup of dark roast coffee, I get a different kind of coffee (bitter and weak). When I ask for very light cream, I get a very light-colored coffee. If I'm paying over 3 bucks for a cup of coffee, is it too much to ask that I can get what I order and then add my own cream to my own liking, like the old days? I know Starbucks hasn't returned the dairy to the customer since Covid (probably to cut costs). I'm very close to ending my relationship with Starbucks (certainly at Old Saybrook and perhaps in general). I am just throwing money away at this point. Tossing my latest OS Starbucks coffee away.... read more

Placed a mobile order that was 15 minutes wait. Got there and another 10 minute wait. No staff. Seems very poorly run.

The staff at this location always makes my drinks correctly. They are pleasure to deal with and they always serve you with a smile. I wish every Starbucks was like Old Saybrook! read more

Starbucks - a cup of hot chocolate with marshmallows - Coffee & Tea Near Me - Old Saybrook, Connecticut

My little sister went into get her free birthday drink today (on her actual birthday!) and the lady wearing the pink apron at checkout was disgustingly rude for no apparent reason at all. This breaks my heart to hear this when she called me this morning, as it is her first birthday she has spent without her family, and she was just starting the day out! The worker was definitely not in the Starbucks spirit and needs to rethink how she speaks to people, it costs nothing to be kind! Do better. read more

Walked in. Not a long line. Ordered the cheese and fruit tray. In addition to my Hot Chai Tea Latte with almond milk and two Stevia. Both were good. Staff was nice. As i was leaving the line began to get long. read more

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No pastries to purchase because employee said they need to start breaking things down and clean at 6pm because they close at 8pm. Breaking things down 2 hours before end of store hours? I understand employees need to get home on time but maybe the store should consider staying open past it's retail closing hours to allow time for it's breakdown/cleaning or hire additional employees. You may want to consider a different Starbucks or another coffee shop in town. read more

Starbucks - Coffee & Tea Near Me - Old Saybrook, Connecticut

mean employees,the girl who was taking my order was so rude. I had enough money to pay for my drink and she was so confusing. this place deserves 0 stars. read more

It's Starbucks. How do you accurately write a review about yet another Starbucks location...the McDonald's of the coffee world, but pricier. One thing I noticed while in CT was that Dunkin has the lock on the coffee game. I have never been a Dunkin man myself, so I was happy to find this Starbucks hanging out. I noticed a long pickup line outside, and found that it was actually faster to go in and order than to order ahead. This is true in many facets of life. A bird in the hand and all that. I digress.. The staff was friendly, the coffee was properly made, and the location was clean and orderly. Interesting sidenote..I am starting to think the cookies in the display case are fake. Patsies. A sham. As they do with the bakery counter, I went in for a coffee and saw a frosted Frosty cookie and thought, i need to eat that right now. The clerk replied "no snowman for you!" He told me they were all out, even though I protested vigorously that there were two in the case. Regardless, I left without a cookie. Life has a way of crushing your dreams, but it is all about how you respond that counts. At the end of the day, it is overpriced coffee, yoga pants, and Uggs. read more

* Disclaimer * I'm not a Starbucks fan... wife wanted to get my daughter some coffee for her new coffee machine. The young man behind the counter helped me pick out and gave me lots of information on coffee flavors, grind typed, etc.. very pleasant experience. I was very happy with my purchases. I recommend. read more

pleasant staff great coffee large outdoor seating area WATCH OUT FOR THE CREEPS you'll know them sitting outside hogging the outdoor seats while drinking CUMBERLAND FARMS COFFEE read more

Broad entry. Friendly greeting & more personal treatment than a typical Bucks. No drive thru. Lots of tile & hard wood chairs & windows versus club chairs & carpet. Tight parking. Really great outdoor brick patio to chill out on. Ample retail. Eclectic music. Wifi. Small restroom. read more

Starbucks - Coffee & Tea Near Me - Old Saybrook, Connecticut

Specifically ask for coffee that isn't scalding hot so I don't burn my tongue, so please add enough cream to cool it off. And what do I get?

Needs help. No service. They keep taking down their app because they cant keep up. Pastries very stale. Nice location. Outside seating.

I came to Old Saybrook for a beach rental and decided ahead of time that I'd get up at dawn every morning and get my writing done. I spent seven days in a row at this Starbucks and was blown away by the baristas and the community they create. By the end of the week they knew my name, what I was working on and what I was drinking. I'm an introvert so this doesn't tend to happen to me. Eventually it got to where they'd have my drink waiting for me at the counter when I stepped up. Specifically Alex and Dawn - they really made me feel like this was my local coffee shop for a week. And as an unexpected bonus, all this actually helped my writing because I was so comfortable. I'm looking forward to coming back. read more

3 strikes and you're out Old Saybrook Starbucks! You're lucky I have to give 1 star! WORST service ever!! 3 different times I gave the benefit of the doubt. Each time, while I pre-ordered online, I still had to wait over 15 minutes. When I ask where my order was, all I got was "I'm sorry". Meanwhile, I see at least 20 people come and go. Guess what?? I'm not sorry for this review! read more

A friend and I came in at about 6:30 on a Sunday night, intending to sit and enjoy our beverages. The employees started mopping soapy water around our feet, including leaving a wet, soapy floor between us and the cash register. When I asked if they could hold off on the mopping, they said they would be closing in an hour and needed to get their mopping finished so they didn't have to stay late. We left. I don't know if the owner reads these reviews, but they have not only alienated customers but a lawsuit waiting to happen, with those soapy floors. read more

Never do I go in here and have a speedy experience. There's always a line, the baristas are slow, and it reflects poorly on management. Baristas take breaks in middle of lines out the door, socialize over making drinks, etc. Starbucks is great to have in the area, but this one in particular needs a staffing restructure from the top down. read more

Love my neighborhood Starbucks! It's not because of the store, it's a little small for the number of people it serves and sometimes I find it hard to get a seat but... the baristas... oh the baristas!! I love them! special shout out out to Alex, Janina and Kai (sorry if I spelled that wrong) they are awesome, always smiling and willing to go the extra mile! THEY are the main reason I go there! I don't think I need to rate Starbucks coffee for people, do I?? Oh..One suggestion.. please get more tables outside! ..*UPDATE* Gotta throw some love out to Al and Jason now that I've gotten to know them better since spending more afternoon time at my favorite hangout..Just keeps gettin better! read more

Solid. Location is tiny and very very busy so expect to stand in line but they do a good job moving everyone through and everyone is friendly. Because it's so busy it's always a little messy but I don't think they have time to breathe! read more

Hot chocolate is light and sweet, with a hint of tang. Presentation good not great. Would recommend over Dunkin' Donuts. Service was adequate but less heart and soul than Ashlawn. Accidentally waited in the bathroom line for 5 minutes. A labeling system or ropes would greatly help the confusion. Too much hot chocolate will destroy you physically read more

Starbucks - Coffee & Tea Near Me - Old Saybrook, Connecticut

i waited 25 minutes for an iced tea, and while doing so I got to watch 6 other customers get their orders even though they placed after me! I understand mornings are busy, I sympathize with having low staff. But other customers were purposely placed in front of my friend and i's drink. Terrible customer service and very unprofessional :/ read more

I paid for 2 venti drinks and got grande in a venti cup... they were very good I will say but I was indeed robbed. read more

Starbucks - Coffee & Tea Near Me - Old Saybrook, Connecticut

I had hot chocolate. Chocolatey. Ive had too much hot chocolate to give an honest answer. Richer than dunkin, less rich than ashlawn. Great whipped cream, very thick. Great customer service. 2 cups of hot chocolate can do a number to your digestive system. Heed this warning. read more

So, I wouldn't normally review a Starbucks, since I go to various Starbucks' locations, but the service at this location was so poor that I had to make note of it. As a 'gold card' member, I got my free drink card in the mail, and my husband had also just received a free drink card as well, so we went in to use them. The woman at the register was so nasty about it, I couldn't believe it. She huffed and puffed and said something like 'Ugggh, you have a FREE one. ugh....Oh, YOU have one too? Ugh". Really? Its not like the free drink for me is coming out of her paycheck - what does she care? If you can't be at least vaguely pleasant, perhaps its time to find a new job where you aren't working with the public! Next time I will head in the other direction to the Starbucks in Niantic! read more

Nothing to complain about here. The place is always clean and you can always expect friendly and exceptional service from the baristas. The manager Michael goes out of his way to keep the place nice and ensure that customers are satisfied. You can tell they really have a great team here. There's also a great outdoor patio area here and it's walking distance to a bunch of cute little shops if you want to grab a cup of coffee and go for a stroll down main street. read more

Wow!!! Some harsh reviews on this one! IMO, this is the best Starbucks in the area, Niantic being a close second, followed by Groton, and Madison being dead last. Sure, no one likes to wait in line, but heck, it's Starbucks! I've been to them all around the country, major airports, NYC, Boston, and there is always a line! (Unless of course it's the end of the day, or first thing after the doors open! The staff here is ever friendly, even when frazzled. Kai and Mike are the best!!! (As well as several others, whose names escape me) Always good for a laugh, and good conversation if there's time. Though I'm not corporate, I love good coffee, and Starbucks is a FAV.! Old Saybrook is a place I love. Hope they get a Clover machine!! Oh, if it's shortly after school gets out, there's going to be a line. Parking can be sucky if it's busy. If lot is full, park on the street. read more

Went in late Saturday night (8:00) for an trenta ice coffee with an espresso shot another customer came in while the girl that took my order was putting away stock the girl making my coffee stopped in the middle of making mine to wait on the only other customer in the store???? The original girl that took my order could have easily walked behind the counter and took his order??? Not only did she stop mid brew but the coffee actually was watery and terrible Not what I am used to by Starbucks standards Dunkin doughnuts is better and they are friendlier have had similar issues there in the past but let them slide until now Will not be going back read more

Starbucks has been around long enough that you know what you are in for when you get there. You have certain exceptions that this store barely meets. its not a bad store by any means however its a very very small location and I drove past it 2x on main street trying to find parking. I ended up parking at North Cove and walking back to get there. The staff was marginally impressive and the coffee was what you would typically expect from a starbucks. meh read more

Whew, very busy at 2 pm on a Thurs. No idea why. Just what we needed to keep driving. Free WiFi was helpful for a quick bit of business on the road. Hardly any parking, but we got a spot. There was a bit of work going on on the cooler, when we stopped in, they may have been taking up a space or 2. read more

Starbucks - Another town, another SBUX! - Coffee & Tea Near Me - Old Saybrook, Connecticut

Corporate yes, but the staff here really transcend that trap. Seriously it must be a great team. Consistently busy and yet the staff are always upbeat and on point. There is also very little turnover so that it becomes like "Cheers" and people remember you. Recently redecorated for better flow but seems to be less seating. Great outdoor area to watch the traffic read more

Starbucks is one of the best I have ever been to and it's not because of the ease of parking or the location but because it simply has the best staff. Allen is a world renowned barista and also the lead singer of a regionally touring band. He and all the others are fun to talk to and make for a more Interesting cup of coffee read more

Starbucks - Coffee & Tea Near Me - Old Saybrook, Connecticut

This is a great store with a wonderful staff. Both the managers and whoever who is charge of this location at the corporate level should be commended. It's a tight space geographically with limited parking, and people in this town can be very demanding, but the baristas are always friendly, fast, and a pleasure to talk to. They handle their jobs with professionalism and kindness to people (they remember your name if you're a regular, too). It's a hard job and they do it extremely well. I registered to write this here because I think it's important to signal to people higher up the ladder that the type of atmosphere at a store like this is hard to find, and they might not always know this from numbers on spreadsheets. Someone is doing a great job staffing it -- please don't mess with it! P.S. I don't know why my location is set to San Francisco, but I'd be glad to move there if anyone is hiring :) read more

Morning staff never fails to get my order right and out quickly. Evening and weekend staff however have been nothing but a nightmare. I always end up waiting 20 minutes for my order no matter how busy, even if I order ahead. Doesn't seem like the staff follows the time stamps on the orders. You constantly watch new customers come in, order and leave the store before you get your order. I've also had my order given to me incorrectly on multiple occasions, causing me to need to go back and ask them to remake it. I wouldn't recommend stopping in at any other time other than the morning. read more

Very slow service, year-round. I've come on regular weekends, holiday weekends, days or nights. There is often a line back to the door. Worse, the cashier won't give you your drip coffee order directly; you need to wait in line for kids-with-Frappuccinos and moms-with-"nonfat blah soy chai"-and-huge-bugeyed-sunglasses. This joint needs adult supervision! read more

The baristas were too into their jobs. Like I want them to be nice, but I also want to hear a sense of regret of their life decisions and how they got there. I hate positivity. We ordered a single hot choco to share among 3 adults, the barista laughed in our face, calling us weird. I felt ashamed. Now I am the one who regrets read more

I have been here three times this week. The parking is tough and no drive through at this location. The staff making the beverages have been consistently friendly. The staff taking the orders, not so much. One tall male with black hair and a black beard is more interested in joking around with employees than helping customers. He was actually gossiping on my first visit and I waited for him to finish before ordering with the girl he was talking to. The food and beverage is consistent with Starbucks standards, but the line and service is something you will have to deal with. read more

I love this Starbucks location! The baristas are friendly and always get my order right. I can't complain!

Getting worse. Completely mismanaged. I can't begin to tell you how far down hill this place has gone. But hopefully it will get fixed. In the meantime the Starbucks in Niantic is better if you don't mind the ride. read more