Ridiculous cst service rude then couldnt get order right for man took my order i asked coffee to be steamed ericka rudely jumps in we cant do that without charging you and youll have to buy a mistro one not the drink i ordered this tastes like waterdowned milk i asked for stevia none added,this not the first time she has been rude im. Sorry she has to do her job she is a rude waste of an employee i will be posting to every social media i expect my 5.07 back1 read more

I went here a few days ago And Erica was very rude when I asked her to remake my drink. I asked for a caramel ribbon crunch with extra caramel drizzle. She barely put any caramel drizzle at all. I don't know why workers act like it comes out of their paycheck!!! read more

This was my first time coming to this place after seeing it here for about a month and I was highly impressed. I picked up 60 g of protein in 2 snacks and you would never taste the protein in these products. I feel like there is a different option for every time you come and Things that I could see in my pantry all the time so many yummy drink and snack options. read more

Starbucks - Monster Cookie Crunch Anabar MRE strawberry shortcake protein shake - Coffee & Tea Near Me - Phoenix, Arizona

Manager is so rude we were travelling and stoped to pee and get coffee but wouldn't let us use the restroom until we ordered. Bad customer service!!! shift manager march 17 at 4pm you just suck big time! read more

Holiday cup season has begun! Convienent location just off I 17. Lines move fast and orders are accurate. Drive through window is also pretty quick if that is your approach. I only ever get coffee drinks, so I can't comment on the food preparedness. It's Starbucks! read more

Really never super busy and it's easy access to the I 17. Definitely interesting near the highway though with a pretty transient population close by. Not sure what they could do about it but it is a little unnerving at times. read more

Rude rude rude. I asked for light ice on my drink because I am a hair stylist and I didn't want me drink getting all watered down before being able to finish it. The girl was so rude in the drive thru because I asked for that. Awful costumer service and the over priced drink was trash. Starbucks for as much as you charge, you should push customer service skills. read more

It's always this store that i go to that ALWAYS gets the drinks I order made WRONG or disgusting! Like it's insane and exhausting along w a waste of gas having to go out of my way to another store to have it fixed. read more

My drink tasted different then other places. Also they forgot my caramel drizzle, maybe that's why. Maybe they were busy and forgot about it but still. He asked if we need a drink carrier & I said no but he still gave us one. There's a drive thru at this location. read more

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One of the worst Starbucks in the world. There's no indoor seating and no condiments out where you can use them, and when I asked about condiments, I got a surly response. It's like it's June of 2020 in there. Tables and chairs are all piled along the wall, so there's no where to sit while you wait. The drive through might be just fine, though there was an awful long line. Just don't think you're going to "go to Starbucks" at this place. read more

Starbucks - Absolutely no one here and nowhere to sit. - Coffee & Tea Near Me - Phoenix, Arizona

i have to say, the staff at this starbucks is just incredible. just had an outstanding experience with Nellah! i dropped my drink outside and she was so nice about it!!!! LOL such a klutz read more

The music's blasting so loudly that even if they had seating you wouldn't want to. Ridiculously run by the Starbucks "kids". The positive was the drink was made properly, but as usual you must ask for everything else. Stir sticks, cream, etc... Also the prices here are higher by at least .40 ct. (near I-17). read more

Our experience was extremely uncomfortable, there wasn't a sense of urgency when approaching the counter, and certainly not a polite greeting when me and my husband walked inside of Starbucks; when we got home my gouda bacon sandwich was missing a piece of bacon, our coffee tasted like water and right after finishing my coffee I found one whole bean at the bottom of the cup, luckily I didn't swallow it. I truly believe someone at Starbucks located on Bell Rd was triggered and took umbrage to seeing an interracial couple together, (Black and white,) that's why we received poor customer service, tasteless coffee with a bean in my cup and no bacon in my breakfast sandwich. My husband and I will never step one foot inside Starbucks located on Bell Rd ever again. By the way, this malicious infelicitous incident happened last year, I just didn't want to put any of my energy into leaving a review but I'm doing it now. When you're working in retail or for a corporate business, always keep your negative and racist opinions to yourself. The End. read more

Newer Starbucks right off the I-17 and bell! Modern interiors and next to a Chipotle if your hungry too! I did a drive thru on this visit- Johnathan was amazing! He was so refreshing, had a smile on his face and asked what I was up to this weekend? When has anyone ever asked what I was up to (unless I was at Dutch Bros.)- he was a friendly picker upper for my day and I appreciated the light of joy he brought in the quick 5 mins it took to get my drink! Green Tea Frappe was perfect for today- it's hot! read more

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WORST Starbucks ever. awful customer service and does not care about making drinks in order. I go to Starbucks CONSTANTLY and have never been treated so poorly. Do NOT go to Starbucks at I-17 and bell road. read more

Huge cafe and well made near to I-17. The staff was nice too. Drinks are obviously like all Starbucks. I rarely give 5-star to this chain since I prefer local coffee chains more but for the size and the courtesy of the staff, I would give it easily to this one. read more

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I think if I'm supporting an establishment to the tune of more than $6 for a cup of coffee, they should have at least one of their 2 restrooms available to the public! I do not feel it's fair to support an establishment that does not provide basic services! read more

No indoor services past 1:00PM. If you walk here from a car dealership just be aware it's drive thru only.

Location very busy, employees are nice but manager was nasty to guests and did not seem helpful

Ridiculous rude person on the order today. We go here several times a day. I let the person know we had a mobile order. She didn't here the name so I said it again, she didn't hear it and asked a 3rd time so I raised my voice again thinking it must be the other engines and she told me I didn't need to yell it. I didn't even know what to say to that I was so taken Off guard and she went on being snarky to me when I'll we wanted was to just pick up our order like on every other time we were there. We literally won't be back. Her rude mocking was just way unprofessional. There was a nice person handing out drinks that was trying to say sorry for her and that was kind. My opinion is if you are going to jump at people maybe the service industry isn't for you. read more

I can't recommend this Starbucks. It's 100 degrees outside and I pay $7 for an iced coffee and their seating area is closed. I ask why and they say "the area" and I ask for clarification and they say "our location". Which seems like a fairly average location. It shares a building with a Chipotle, is next door to a Waffle House, a barbecue restaurant, a Mexican restaurant, 3 hotels, a barber shop, a donut shop, and a credit union. Across the street are car dealerships and it's at a large freeway off-ramp. So OK, I can't sit walk over from my hotel and enjoy my coffee - like I can in nearly every other Starbucks in existence. If this place is so bad - how does Chipotle in the same building work? But if you're not going to let people use your space - close it down. I would have gone to the donut shop next door and got coffee if I had known you were going to be anti-customer at this Starbucks location. read more

Starbucks - a line of tables and chairs in a coffee shop - Coffee & Tea Near Me - Phoenix, Arizona

Order a Venti white chocolate mocha with 7 pumps of white chocolate and sweet cream foam. and got a regular iced coffee. Hell yeah yea that best read more

Starbucks - Y'all straight tweakin. Just got hand surgery and y'all can't even make a drink right - Coffee & Tea Near Me - Phoenix, Arizona

I absolutely cannot stand this place. First time I went for a Medicine Ball as I do when it's cold out and it was as if they just gave me hot water, no flavor and no tea bags were even in the cup. I was disappointed and said to myself maybe it was an off day. Today (2/8/23) I went in for a vanilla cream cold brew w/ brown sugar syrup as it is one of my go to drinks, today I can now say for certain it was not an off day. I had ordered the exact drink at the Target Starbucks and it was perfect and delicious. The one I ordered today was a taste of disappointment and regret, one sip and straight into the garbage it went. I WOULD STRONGLY RECOMMEND GOING TO ANY STARBUCKS OTHER THAN THIS ONE. read more

So don't go on the weekend they used to have order and pickup door. Well now it's closed the whole lobby is as a matter of fact. Everyone must go thru the drive thru. I got my drinks after 12 min of waiting in the drive thru plus the online order wait time. So very watered down drinks. You should turn off you online order option read more

January 1st (2450 W Bell Road Phoenix 85023) I gave the Barista $40 cash to add to my card. Found out it wasn't added and I've been trying for weeks to get this taken care of. I've spoken to corporate and they are a joke. I guess it's ok for someone to pocket my $40 read more

Do not buy through app here. You will need to sit in line as they don't open their lobby as advertise. I had ordered 10/15 minutes ahead through the app and when I got there, the doors were locked and I had to wait another 20 minutes in line. This was quite upsetting since that's the whole point of mobile orders. The coffee was great but this was my first and last visit to this spot. Since I do work about 5 minutes from this location, many of my colleagues let me know they also have experienced this issue many times. read more

This store made my Carmel ribbon crunch perfectly the last Time I came in, I was actually supsrised due to the inconsistency at other locations! Who ever was making drinks on Sunday at 8:39 understood the assignment! read more

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Man what can I say about Starbucks I've been addicted for four years now the only drink that I get from there is the caramel ribbon crunch with extra caramel drizzle on the bottom extra whip cream on the bottom extra crunch pieces on the bottom in a Venti cup the drink itself is just so amazing a grin like a kid in a candy store when they sot it on the counter and call my name out I don't know what I would do if I couldn't have my daily fix thank you Starbucks for this amazing combination of flavor read more

Emma at the window was very rude and the coffee was horrible! Will never go back to this Starbucks. read more

Starbucks - 6 shot Americano that taste like water - Coffee & Tea Near Me - Phoenix, Arizona

very weird starbucks. it's very modern & clean but the wifi doesn't work, there aren't any outlets (they have 2 fake outlets), & i couldnt actually tell i was walking into the right place at first because there isn't anything saying where the business's ' door is. read more

Yeah thanks Starbucks..I'm not sure I ordered my coffee with some coffee grounds at the bottom of my coffee to give it some texture....better luck next time.. read more

Shame on Starbucks I went thru drive thru and got a grande that was obviously not filled up I won't go here again this is the second time they've done this and didn't even add in whipped topping read more

Starbucks - Coffee & Tea Near Me - Phoenix, Arizona

So, I bashed this place before when they changed people and it was HORRIBLE so feel like I should do a follow up. They struggled finding good people for a while. NOW they have good employees again. They are friendly, they actually listen to your order and my drink is always good. They have this guy Tyler at the window that is just as friendly as Anthony was and just as great at making sure your order is perfect with a great team to back him up. read more

The manager Erica is so rude. Highly recommend to go to another Starbucks. They did offer me partial reimbursement and a free drink for the experience but won't be going back to that location. read more

Always gets orders wrong and the store has different hrs of operations everyday. Lights will be on and store is closed way before time states on sign. Plus they make you wait in the drive through line when you made a mobile pick up. So by the time I got my food it was cold. read more

Mobile ordered and it was ready when I arrived 10 minutes later. I didn't like my drink so I came back a few hours later and the shift supervisor gladly remade it and even didn't charge me for a cake pop when I went to order one for my son. She was very nice! Wish I would've gotten her name but it was at 12:30 pm 6/16/22 :) thank you for being so kind! read more

Starbucks - Coffee & Tea Near Me - Phoenix, Arizona

Great Service This Starbucks is not my usual stop however, it just might be one of my all time favorites. I love my coffee and what's better then a Starbucks iced white chocolate mocha, I can't think of anything, we'll maybe if you top your coffee off with a vanilla scone. The service at this Starbucks might not be the fastest but it's still phenomenal and the staff are always very friendly. This location is clean, inviting, and feels comfortable and they have seating outside at the patio. I wish they offered more seating inside, as this Starbucks is very busy. My coffee was made exactly the way I order and tasted great. In addition, to the great coffee Starbucks has delicious pastries if you need a snack. I really enjoy grabbing a cake pop or two to go. Great coffee, pastries, friendly staff, and shopping. It doesn't get any better. read more

Weary. This is your average Starbucks. It's connected to a chipotle. I'm not a Starbucks girl but I was happy that no one tried to argue with me when I said "small". I tried a chicken salad wrap. It was ok. I was starving. But not really worth $9 and I wish I would have remembered the chipotle was next door. When I went to the restroom, it had a lock pad code on the door. Staff needed to let me in which made me a little weary of the area I was in. read more

Soraya (apologize if I misspelt it) Took my order and she was incredibly patient with me!! Really appreciate how nice she was and made sure my drink had cinnamon powder on top of it love coming to this location because of the staff, thank you guys!! read more

Starbucks - Vanilla bean Frap with blackberries and cinnamon powder! & Bacon sandwich! - Coffee & Tea Near Me - Phoenix, Arizona

Why would they take a mobile order when the lobby isn't open?? Have to wait in the drive thru line which defeats the purpose. Would've gone to a different location. read more