Ms. Bonita in the drive-through is a calming vibe. She greets you with a beautiful, happy slowly voice and provides excellent customer service. The line always moves fast when I come to this location even during the morning rush. I enjoy the lemon pound cake warmed up with my coffee. read more

Starbucks - Their quiet parking lot where I decided to drink my coffee. So relaxing. - Coffee & Tea Near Me - Portsmouth, Virginia

Super friendly baristas and I love the Pride decorations! The service was really fast inside, even with the drive through and small staff. The drinks were made perfectly. Would return! read more

The strawberry refresher is my go to drink. This restaurant is always extremely clean. There is hardly ever a wait time. I'm in and out which is a plus. The drink has the right about of strawberries. The lemonade isn't to sweet and adds perfect balance. I added strawberry purée and that elevated the drink. The strawberry pieces are delicious and sweet. Great drink for any type of meal. The staff is friendly and super accommodating. I enjoy every visit. This drink fills me up and starts my day off excellently. read more

Starbucks - a hand holding a cup of strawberry milkshake - Coffee & Tea Near Me - Portsmouth, Virginia

The baristas brighten my day. Every. Single. Day. I've never felt compelled to rate a Starbucks but they all deserve a raise. Also, the coffee is good. read more

This Starbucks is super hard working. I love coming here on my breaks. Even though they're are always busy and people make insane requests- they do it all with a smile! They're super clean and always have everything in stock. Hands down my favorite Starbucks in town. The quality never disappoints. Dominque was awesome. I believe she's the manager and she was super hard working along with the rest of the crew! read more

Starbucks - Iced Pumpkin Spice Crème with cheese danish! - Coffee & Tea Near Me - Portsmouth, Virginia

Love Starbucks. Good service, quick, professional and sure to greet customers with enthusiasm. They always make me feel like they were waiting on me to come in! The only advice i have is to handle beverages around the body of the cup, instead of around the mouth of the cup. Cross contamination is a big deal for me (even before the pandemic). Straws help, but sometimes I've forgotten or even lost my straw and will then of course sip from the cup. Great service. We just have to be careful. This is one of my favorite Starbucks locations regardless. read more

Starbucks - SHHH it's off the secret menu. - Coffee & Tea Near Me - Portsmouth, Virginia

Had such a nice late breakfast experience the staff was super cheerful & helpful a very nice change of pace.

This review is solely based on customer service. I am not a coffee drinker, but I do partake in teas from time to time. Nevertheless, if you see me check into this location it is because my lovely mother or amazing daughter have requested a drink or I have decided to surprise them with a favorite. My ladies usually go for the Vanilla Bean Frapp with extra carmel and the Caramel Frapp with a shot... every time they are super thrilled and happy with their drink. I visited most recently last night ... the drive-thru, no wait in line, but it did take at least five minutes to receive the two drinks. Nevertheless, the Barista at the window apologized for the delay with a smile. If you visit this location at night, please be careful of your surroundings. It is super dark and this area of the city is surrounded by all walks of life. Parking is cool... just enough and it has never been an issue. You can choose to dine inside or outdoors. Have fun and enjoy life :) read more

The service is amazing, Even better than Chick-fa-la. They have amazing food and excellent drinks. I got a turkey bacon, with egg and cheddar cheese. It was so delicious, I almost asked for seconds. But money doesn't grow on trees. I also got apple juice. It was good. Want good service and food? You know where to go. Starbucks read more

I'm going to keep it as short as possible. My drink looks like stuff was just thrown into it and it wasn't properly made. The lemon loaf I got tasted moldy and stall. When I bit into the icing and part of the loaf I wanted to throw up. Seemed like they were in a rush but if they needed more time I can wait. I'm not going to be mad if they make my stuff properly versus rushing through it. Frankly nobody should and no I couldn't go back because I'm getting this before work so unfortunately money wasted. read more

I needed to kill two hours before a concert yesterday and this Starbucks was convenient and helpful. I only ordered hot water, so I could make organic matcha with organic honey and use the internet. Their bathroom was clean and the WiFi was strong. The atmosphere was fine. There were a couple of people on their computer and several open tables. read more

I'm sitting out here with my little me my Princess Koryn I was just enjoying the breeze while I eat danish and drinks my Frappuccino love it read more

Starbucks - Patio area - Coffee & Tea Near Me - Portsmouth, Virginia

This is another Starbucks,there isn't much difference other than the location.The only difference I see is this particular one may be a bit smaller than the others I visited.. read more

Need to be open during listed hours for a review. 3pm on a Saturday and doors locked. Employee can out to say closed. No reason given.

Located in Olde Towne Portsmouth, this location is my most frequented. Hey, it's closest to my job. The baristas are always cheerful & friendly. They take customer service & satisfaction very seriously at this location. One time I had to wait in the drive-thru for about 5 mins because there was a problem with the car's in front of me order. When I got to the window, the manager came over & apologized, gave my order to me for free AND gave me a voucher for another free drink on a future visit. And I wasn't mad or complaining when I got to the window. The food here is always fresh too. My favorite is the spinach feta cheese wrap. It's so yummy! My daughters love the cake pops. My fave drink is the salted caramel mocha. My only complaint is that's it's a seasonal beverage so after winter is gone I'm one sad Starbucks addict lol. During my visit today, I used the drive-thru due to the nasty weather. After I placed my order & pulled up to the window, the friendly barista brought over a tray with samples of a new seasonal beverage - chestnut praline latte. OMG!!! If I hadn't already ordered my salted caramel mocha I would have most definitely ordered that!!! It made my mouth so happy!!!! But then again, I am an admitted Starbucks addict... read more

Starbucks - My fave!!! Salted caramel mocha!!! - Coffee & Tea Near Me - Portsmouth, Virginia

i'm sorry this starbucks just pissed me all the way off. they never have cold brew or nitro brew & all the add ons i pay extra for they stiff me on. why am i paying extra caramel for you to give me one tiny drizzle on top. i specifically said DRIZZLE IN CUP , do better im annoyed lol bye read more

Starbucks - Coffee & Tea Near Me - Portsmouth, Virginia

This is not a terrible star bucks. It's just not good. Service: I ordered a drip brew coffee and a breakfast wrap. I thought it was kind of expensive (I learned at pickup, they billed me for two coffees.)There's no way to see your order summary, they don't read it back to you, so it's whatever they think it is. Then I stood like an idiot as the second cashier placed a row of coffees, name labels facing away from me, giving me the option of touching everyone's coffee to find out which one is mine, or asking if each one she brings out is mine. They don't yell your name out. Or what the coffee is. Or separate the orders for pickup. Coffee: Also my coffee was lukewarm almost room temperature. It's winter. Come on. Food: the wrap was inedible. I had one bite. Threw out the rest. It had the texture of a candy bar with the wrapper on. And the taste of card board. I understand that you can't cook on site but whatever you sell should actually taste good. And have a taste. And be food. I paid $11 for this. read more

I think this location needs help. They still cannot handle multiple orders at once & today I tried to go and the store was closed at 8 am. This is the 3rd time in a few weeks I've gone and not been able to get a drink bc the store is closed hours after their opening time. I want to reiterate that the baristas have all been amazing and very nice. I'm thinking maybe they are understaffed or this is a management issue. read more

Worst of any starbucks and possibly coffee shop in general I've visited. Only reason I go now is because its next to where I work and need caffeine. So I'll roll the dice to see if theyll get my order right. I'd say its 70/30. 70% wrong. Wrong size. Made the wrong drink. Or try to charge me for the wrong order. It's just like ordering nuggets from McDonald's and they ask what sauce you want. And then never getting the sauce. read more

It's honestly hit or miss here. Some days my drink is on point other days it's missing the foam in a Cold Foam Cold Brew. I'll keep coming here though since I don't really have any other Starbucks options on the way to work. Just know you run the 50/50 risk your drink will get screwed up depending on who's working. read more

Starbucks - Coffee & Tea Near Me - Portsmouth, Virginia

Drink was right, but the line was around the building with one person taking orders and one making drinks. Meanwhile, there were 4 employees at the back door, talking and on their phones. Nevermind that the lobby was closed, which is not a company policy since other starbucks lobbies are open. Absolutely zero reason for the wait time. read more

Orders an espresso drink this morning in the drive thru. The espresso machine was down for cleaning so there were no hot espresso drinks. Who let that happen during the morning rush? Won't be going back. read more

I came to get a y'all caramel macchiato hot with 6 pumps of van and extra caramel and whipped cream. There was no line wait at 3 pm on a Sunday and they serve me with a smile. They did give me a cold on instead of a hot one but the apologized and quickly remade it. They also gave me the other drink for free which was nice of them. Both drinks were delicious and exactly like I asked . I will come again read more

Starbucks - Caramel macchiato with extra caramel and extra whipped cream hot and cold - Coffee & Tea Near Me - Portsmouth, Virginia

Located on the outskirts of Olde Town Portsmouth, I venture to this Starbucks because its right around the corner from the school I go to plus every now and again I'll get lucky and catch a Nicole Livas sighting! YES! Lol! Some would say if you've been to one Starbucks then you've been to them all but that's not the case. That's like saying ALL McDonalds are created equal and if you've been on this earth long enough you know that's simply not true! The baristas are what makes a Starbucks successful in my eyes and the baristas at this location are very good. Today, Starbucks rolled out the Pumpkin Spice Latte (PSL) and my barista put her foot in it! I'm sipping this thing slowly enjoying its rich flavor while closing my eyes and breathing in the aroma. Typically, I venture to Starbucks only for the regular black coffee (I know, boring) and rarely get the fancy smancy mixtures whether hot or frozen. But the few times when I DO decide to take a walk on the wild side and order some nifty thrifty triple extra hot quadruple shot caramel mocha delight thing-a-ma-jig, I have no reservations in trusting the baristas at this location to make it right the first time every time! Of note, this location has not installed the thermo nuclear hurricane strengthened hand blowers that are all the rage everywhere else. I think that's a nice touch. The outdoor seating area/patio is a very good size with ample seating. Inside, there's about six tables, three accent chairs (positioned in the standard "cozy corner"), and three bar stools facing the baristas. So I'd say there's a good amount of seating although it does tend to fill up quickly during certain times of the day. Hmmm, what else? Oh yeah! This location has some of the highest vaulted ceilings I've noticed in a coffee shop. It feels like a sort of coffee tabernacle up in here! *CHUUURCH* There's also a drive thru for the extra added convenience. Overall, well managed store with attentive and talented baristas. read more

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I've started stopping at this Starbucks nearly every morning during the week on my way to work. The drive thru is always fast, even with a line around the building. In 4 weeks, I've had only 1 issue with my drink and it was quickly remedied. The baristas are very friendly.and I really look forward to my stop here and my morning dose of caffeine. read more

I go here to get coffee right before work. The staff are friendly. Bathroom is clean. Drinks are okay. The speed of the drive thru has gotten better recently. I gave 4 stars because the music can be really loud and distracting. I've had to step out to take a call because of how loud the music can be. I'm not expecting library silence but maybe turn it down a couple notches. read more

Drive thru is the slowest I seen. Management, you are losing profit opportunities on a daily basis. I don't have time for this speed of service. read more

Amazing customer service even on the most hectic days. Always clean, organized and fresh. I have only one time in three years recieved a coffee that wasn't to standard. It was replaced I'll n a timely fashion and a respectable one. Thank you!!! read more

Staff is always so nice (shout out to Jay) usually quick and clean. I appreciate that plus they actually make drinks perfect everytime. Highly recommend. Only downside people drive crazy around there so exit with care! read more

Absolutely the slowest Starbucks known to coffee lovers. Literally can only handle one order at a time, the drive thru is always backed up as a result. I regret it everytime I forget and come back read more

I ordered twenty minutes in advance and when i got there i still waited twenty more min. My sandwiches weren't labeled, i had to look through a bag with no name on it. I got one of my drinks while i waited an extra ten minutes for my other drink. Just put orders in an hour before hand and hope it gets made in time. read more

The baristas are all nice but this location is so inconsistent with its hours it's a joke. Sometimes they are open. Sometimes not and there is no way to know until you get there. Sometimes the cafe is open. Sometimes it doesn't open til 3. Sometimes not at all. The inconsistency and long wait times are crazy. read more

This is worth reviewing because as it stands, they still remember my order. FROM DRIVE-THRU. I can't possibly be the only person that orders a 14-pump shaken black iced tea, can I? Or is my voice that memorable? I don't know... So Starbucks has regular iced tea now, which is a long-time coming AND ludicrous at the same time. (Why would you order such? Doesn't McDonald's have a $1 tea?) I got a little confused by this in the drive-thru, as I attempted to order one of my usuals, the aforementioned. I said I wanted a 14-pump iced tea. They were like, "You want the iced tea or the black tea?" I really thought it was all just semantics, as I was unaware at the time that they started serving regular iced tea. Anyway, before I could clarify, another barista got on the speaker and explained to the main drive-thru barista what I meant. "She orders this all the time. She wants the black tea on ice, with 14-pumps of syrup." Did I feel special or what? This is a very busy Starbucks in the morning because of its location. And they're slow. And they sell out of breakfast sandwiches like none other. But they knew my usual, without seeing my face. How cool is that? read more

I actually had a pretty good experience here. Granted I stay in the drive thru because I hate sometimes going into establishments just to grab one thing...plus I have a baby now and I don't want to have to unbuckle him and bring him in....ANYWAYS on to the review. Since I have never been here before, I ordered something that I am familiar with. Something I know should taste great and taste the way I expect--A double chocolate chip frap. Yum. So that is what I ordered, a grande size helping of it. The woman at the drive thru was fun and uplifting. Lots of energy and personality--in other words great service. The frap was delicious by the way. With as much time as I spend now in Portsmouth I will definitely be back to try other flavors since they didn't mess up my favorite thing to get. read more

LOVED this Starbuck, overall good service and very convenient location until they changed their hours of operation!!!!!!!!! 6 am is too late in the morning!!!!!!!!! Very inconvenient and lost a loyal customer. read more

Literally the worst and slowest Starbucks on the planet. I order the same thing every time and it's ALWAYS a different price. 80% of the time they make the wrong drink and then act like that's what you ordered. "Well when I repeated it back I said latte and you said yes." Actually no, no one said latte at all. Not me, and not you. When I get espresso I always say "grande iced espresso" and they say "Ok grande iced espresso - what size cup did you want?" We've already established this - grande. Doesn't matter if there are ten cars in line or none - if you have somewhere to be, don't stop here, I've never waited less then 20 minutes. I will go out of my way to go to a different Starbucks, this place SUCKS. read more

Oh the morning unload of not getting the appropriate cup of coffee from the worlds leading coffee chain. Parking suitable. Staff impersonable, though I am seated at the bar right now and everyone seems very cheerful. I think it may have been the scenario they were in to come off impersonable, let's review. Seating adéquate. My iced green tea... not what I wanted. So Starbucks comes out with this sweet Guatemalan roast called Casi Ciela, man this actually tastes good compared to just loading up a coffee with milk and sugar, props Starbucks, if only your locations served it. Oh wait, what's that? One of your most holiest of locations has shown me the light of how Starbucks has french presses,a turkish setting on the grinder, and a pour over; this is AWESOME! Maybe it's not out to all the locations? That doesn't make up for a lack of effort. If you work in a coffee shop you should know how to make a coffee straight from the grounds by some alternate method than the drip. The scenario is as follows: I'm starting a new job out on the other side of the water, life is good. I set up to perform my new routine and head to Starbucks on Effingham, things aren't bad, this should go fine. I order a Casi Ciela tall by whatever means necessary..."I'm sorry all we have is Italian Roast and Pikes Place.". Me: You must be mistaken, take some beans, grind them and make a french press, pour over or turkish.. whatever you have to do." Poor (Definitely not 'pour') guy at the register: *Lean to other brewista "Do we do Casa Ciela? Kirsten: "No, all we have is pikes place and italian roast." Me: *Lift bag of Casa Ciela conveniently next to my right hand Kirsten: "Sorry we can't." Me: *Faith again lost in yet another Starbucks that isn't the one on Colley Ave in Ghent. Keep killing it Whitney! To this Starbucks, give them a call I'm sure they can help with how they do business differently. This is not the worst experience I've had at a coffee shop and I wouldn't drive 10-15 minutes out of the way to just swing by. If you aren't observant over your morning coffee, swing by. 1 star implies "Methinks not." which I do think. Stay awesome! I hope things turn around when I try this out next. read more

Starbucks - Coffee & Tea Near Me - Portsmouth, Virginia

This is a nice, new-ish Starbucks standalone box store near the Naval Medical Center in Portsmouth. Always clean and with polite service, they serve up the standard (good) Starbucks fare. Latest entry in the pastry case is a new selection of petit fours & mini desserts. read more

Starbucks - Coffee & Tea Near Me - Portsmouth, Virginia

Don't order here (even ahead) if you want to get to work on time. It's like a 2 min drive there and another 2 min to work and despite leaving at 1800 with my drink already ordered... it'll be a good 20 min wait for 1 drink. The only reason they're still open is because of the business they get from the hospital. The service has gone downhill drastically. read more

My New Favorite, second to favorite, very near favorite,shoppe on my street. Im Hooked...I am a Starbuck-ian read more