Unbearably slow service. I noticed the line wrapped around the building for the drive thru (with no room around in case you change your mind fyi) so I went inside. There were four people in front of me and it took 15 minutes to even get to me. I ordered one grande vanilla bean frap. It took another 15 minutes to come out to me. The staff was cranking out the mobile orders but didn't seem to put any priority on people waiting in the store. A bit ridiculous to wait a half hour in store for one drink. Clearly this is an indication that this city needs another Starbucks location or the staff is under trained and unmotivated to manage a Sunday morning in this city. This is not the first time I've had very slow service here either. I went drive thru last time and again it was between 15-25 minutes for one drink. It just defeats the purpose of a store like Starbucks. read more

So this is a decent Starbucks. They have basically a similar selection of items compared to other Starbucks. This one also has a drive through although the signage from the outside is hard to spot. I decided to go inside figuring that would be a bit quicker. This place obviously is pretty busy in the morning as its right of Rt. 82 just before the interstate. Service was quick and the staff was nice. I generally come in and get coffee anyways versus ordering complicated drinks especially so early in the morning. read more

Uh, I think I will continue making my own coffee at home. I had two negative experiences at Starbucks and that was enough for me. Not only were my frappe latte's mediocre but overpriced as well. The staff and the work station were chaotic bumping into one another and even knocked over a cup or two in the chaos. To top it off during my second and final visit, when I received my frappe latte the barista had written 'BARBIE' where my name should have been written. Instead of making a fuss, I left my order on the counter and never went back. read more

I wish I could give zero stars Waited 30 min They lost my order No apologies No comped drinks It may be time to boycott Starbucks The service gets worse and worse every day read more

First time visiting this Starbucks. I was just passing thru. I did mobile order and went through the drive up. The guy working was so nice and even called me ma'am. Me= shook. My drink was amazing. Blended perfectly. I'm pretty picky when it comes to my $7 drink and they exceeded my expectations! I wish every Starbucks was this good at making fraps! read more

Awful drinks and customer service. Do not go here a waste of time and money. Had to wait beyond the estimated time for a mobile order, which okay I get it sometimes a place gets busy. But the Lattes were disgusting and not made right. I couldn't even drink it. What a waste. Called to get a refund but was told no by two extremely rude employees who wouldn't provide their names. read more

Would give it zero starts. They could care less about service. They prefer socializing and gooding off over working. Another customer asked how much longer her drink would take, the guy said it is about a 20-25 minute wait for drinks. Last time I checked Starbucks was not a restaurant nor should it ever talk that long with 6 people working. It is your job to make drinks and food quickly not to laugh and goof off with customers. The drive through does not need 2-3 people making drinks and 1 person making online and in person drinks. Worst service I have ever had and witnessed. Go else where if you actually want something made in a reasonable time. Shameful that they are not being held to the standards of other Starbucks. I was there a 1 in the afternoon and left after 1:30. read more

This is by far one of the most poorly managed Starbucks I've ever been to in the entire country. Perhaps it's because I'm from Seattle and I take my coffee seriously but every time I try and come to this Starbucks, the drive-thru line is absolutely insane and it can take anywhere from 20 to 40 minutes to get a single iced coffee if you go inside. The employees seem to lack efficiency. Just last weekend my husband and I attempted to get a coffee before we traveled to Birmingham but the line inside and out was so long and so slow-moving that we just decided to drive to Birmingham and get our Starbucks there. Another example, I'm sitting in the drive-thru line right now. It's a Saturday afternoon around 4:00pm, I've been sitting in the drive-thru line for over 20 minutes just to get a single drink! I never have these problems at any other Starbucks, except this one in Prattville! read more

Starbucks - Coffee & Tea Near Me - Prattville, Alabama

The go-to coffee place in Prattville. They're fast, friendly, and convenient to the freeway. It's hard to drive by it and not want to stop in for something tasty. read more

One of those cases of "C'mon, it's a Starbucks, what is there to say?" But I do like the physical space with high ceilings. The interior totally masked by the strip mall exterior (is this a new design thing for Starbucks? If so, then great). Sunday morning in Prattville so LOTS of churchin' folk. But also some hipsters! Wow. In Prattville?! I have added it to my I-65 Southbound rest stop list ;) read more

If you're in a hurry DONT GO HERE. Drive through takes twenty plus minutes.....and I'm still waiting! I can't even back out because the roads so narrow. I worked food service before so I understand how long quality food can take to make but this is beyond ridiculous for just a couple of lattes read more

Customer service is out the window! I've never been spoken to so rudely! I thought I would give them another chance and I was still disappointed by there customer service. The manager of all people was the one to snap at me. I was just trying to order my drink and he was acting like I should know everything about Starbucks like I work there or something. So disappointed. Starbucks back in Florida are way better. They knew how to not snap at there customers!!!!! read more

I already felt indifferent about going to this location due to lack of consistency, but after this morning I will not be back. The person working the window was very rude and my drinks were made incorrectly. Its not worth it read more

25 mins to order, another half hour to get a freaking cup of coffee... ludicrous. 16 cups at the bar with zero takers, girls backed up, I think people are leaving and saying screw it.. I was really close. the manager here needs to get with it because they are loosing business. this will be the last cup I ever get here. read more

Used the Starbucks app to place our order to stay in the growing line. I guess they do the app orders last as many have come and gone and we are still waiting for our drinks! Several people walked in during our wait and got served and left before us... Poor treatment, we ended up waiting 20 mins for our drinks. read more

Please don't go through the drive through if you're in a hurry. This is consistently an extremely slow line.

Not very efficient at filling orders. Even though there were 6 employees working when I visited, it still took about 8-9 minutes before my drink was made. The drink was good. It seems to be a training issue. 2 of the employees were joking/giggling and not totally concentrated on filling orders. I'm all for fun at work but let's keep our eye on the business at hand. Cups were all over the place, it seemed as if the employees were not familiar with the process. I probably just came thru at a bad time the last 3 times I've been here. I'm sure they have faster turnaround times Overall, not a bad place to visit, as long as your not in a rush. Plenty of seating, outlets and outdoor tables also. Wifi was spotty all three times I visited. read more

All right, I get it that at times they may mess your order up or they don't get it to you quick as you would like. This is the busiest Starbucks in Alabama. All of the slushbirds from up north pass through here to go to the beach. Busy. There are not many choices on 65 between here and the beach. Of course, this makes for pandemonium at times. In spite of that, you get your coffee or latte or frap. These guys pull it off. Maybe not as smooth as you would like, but they work it well. This is what I love about living in a relatively free country. You can protest your feelings and you can choose not to visit a business. I will visit the store and often. read more

Was a hot mess. In their defense packed with tourists grabbing orders or taking wrong orders creating mayhem. The baristas did a good job trying to restore some flow to process but I'd skip this one if you see drive-thru line wrapping around bldg. Ordered online and only had iced coffee so got thru within 5 mins and I was in minority of those waiting. read more

Made a pit stop on a trip home and ordered a venti of the Christmas blend. I went to go put sugar in it and they were out of sugar. Asked the barista for more and she informed me they only had Splenda. WHY would you wait until after I paid to tell me you don't have sugar, a key ingredient in most coffees. They didn't seem to even care. Also, don't use the restroom there because the lock is broken on the door. read more

Horribly slow service. Yes the drink was good, yes, the store was busy, but I place a mobile order 10 minutes out (only one drink). It even asked me if I wanted to order yet because the drink would only take 4-7 minutes. 25 minutes after I arrived in the store I received my drink. Most people who were not there had been waiting 20-30 minutes. Again, busy, yes, but not THAT busy. read more

This location has wonderful people working but, the PARKING- YUCK! Best to go thru the Drive-thru. You will be happier.

Stay away! This starbucks funnels you around the back of a very long building and once you are in the 25minute line, there is no escape. After reading other poor reviews, i thought i'll stick with pikes...how can you screw coffee up? Cold and burned. My daughter cannot drink milk and selected an almond latte. She received a regular milk latte. If you like Starbucks, move to the next one. If you like coffee, find a different source. Starbucks should be ashamed of themselves for allowing a franchise like this to stay in business. read more

Took way too long to get my order. Ended up getting the wrong order and having to wait even more. Overall, not my favorite Starbucks. Barristas do not speak the order loud enough for anybody to hear. read more

Just had the most pleasant interaction with Hugh in the drive thru. Will be stopping by this Starbucks for a pick me up on the way back from the beach as well! read more

In a nutshell, I stopped going to this Starbucks (coffee addict!) because of the slow and horrible service. I gave them 3 opportunities...first time, I thought it was just a simple mistake, ordered two items and they just forgot to give me the 2nd one, and the barista knew I was waiting for something (place wasn't packed), second and third time basically the same. The beverages were poorly prepared and the service is poorly executed, both in store and drive thru... read more

This is the slowest Starbucks I've ever seen, and I've been to Starbucks in pretty much every state. On several occasions I've had to leave the drive thru after sitting more than 20 minutes and still not being able to order. read more

Every time I've placed a mobile order for this location it either takes me 15+ minutes to get it or they loose my order. I don't understand why this location has such a hard time getting drinks out in a reasonable amount of time read more

Was one of the worst Starbucks I've been too! Ordered to drinks an they were completely messed up . They " remade them twice an still gave us the wrong drinks . The manger was very rude when I called complain about it . I wouldn't recommend going there . Also the bathroom is very dirty an trash spilling out of trash can inside read more

Stopped here for a caffeine pit stop and got the Venti, White Chocolate Mocha with Almond Milk. Very tasty! I'm lactose intolerant, so this was nice and easy on my stomach. The cashier was super nice and I double checked my order to make sure they put Almond milk and not regular. The guy ran over to Barista and came back to give me the thumbs up! Definitely will be returning . Also, prices great! Venti was under six dollars. Less than what I'm use to! Yay! read more

When it's actually open and has what you order in stock, it's good. Far too often, though, they aren't open as late as their posted hours and are out of basic coffee menu items. Not sure if it's a staff, management, or franchisee issue, but this is the most unreliable Starbucks location I've been to. read more

Even though there is a Starbucks down the street inside the Target, I prefer coming to this one because the staff is more knowledgeable of the menu, are quicker, and the best, the drive through! Friendly staff here and they always spell my name right too lol. Free Wifi here so basically everything that every other Starbucks has. read more

Quality and speed have both improved. I would say this location is now squarely average.

I'm not sure why I am even bothering with this review....Star Bucks is too big of a chain and they make LOTS of money off of people like me even when I'm complaining, so why would they make any adjustments to the way they do business when bad customer service and "okay" tasting coffee makes them millions. Nonetheless I rated this place as 2-star because it doesn't matter what time of the day or what day of the week it is, you will still wait....and wait...and wait for your coffee. So if you have a lot of free time, then this is the place for you. Their outdoor seating is horribly placed in the parking lot right by the drive through. So if you like the smell of car exhaust, and oil stained asphalt then take a seat. But I guess if they didn't have an outdoor seating option someone would complain about that...so be grateful for what you have right? The seating on the inside is better than some, but WAY to over crowded with little round tables. There's a nice seating area directly to your left when you walk in (couches, chairs tables) and then directly to your right is about 9-12 two seater round tables crammed next to each other. Not sure they thought that through. The best seat in the house is at the long high table in the middle of the store. That is if you don't mind bumping shoulders with the man bun backpack wearing dude who is there ALL THE TIME. Would recommend getting your coffee to go. Enjoy! read more

This Starbucks seems to be like every other I have been to which is quite a few. On occasion, the drive thru line is outrageous but it's no worse than a Chick Fil A during its busiest hours. I work in Prattville so I visit frequently and have never had a problem concerning service. Everyone is very kind and seem to try and do their best. I am shocked that the other reviews are so horrible... read more

Don't bother going inside, they only care about the damn drive-through (bunch of rude.....)

It wasn't that busy but it took awhile to get my drink. I wanted to redeem my rewards but the cashier got the information wrong.

Had to wait a little bit to order which was understandable since they were busy. But after twenty minutes and I still didn't have my drink I said something to the cashier, told her my name, and she told them the wrong name. Five minutes after that they're still making other people's drinks that came in after me and I asked for my money back. One girl went "I got it" and made a grande when I had ordered and paid for a vinte with an extra shot of expresso. This is by far the worst Starbucks I have ever been to. Just save your time and go to either the Eastchase or Target locations. read more

i'm upset. i got an iced almond milk latte and it tasted like coal, which is upsetting considering i love both starbucks and iced almond milk lattes. 10/10 will not return. partially because i don't live here. read more

I just went thru the drive thru on my break and the guy I didn't catch his name but he had a beard and tattoos and he was so nice and very helpful. I'm not in a very good mood today but he cheered me up right away. Great service and fast. read more