20 minutes in and I'm still waiting on one order of egg bites.Multiple people working. Not many people inside. Completely unacceptable. Go through the drive thru. They don't make you wait. read more

Pulled in for coffee, noticed we had had a flat tire. Staff was so helpful and friendly! Coffee was excellent! I ordered a breakfast sandwich while waiting for the tire service... the sandwich was free as we were having a rough morning! I am so appreciative!!! Highly recommend! read more

Starbucks - Made our bad day much better! - Coffee & Tea Near Me - Susanville, California

We stopped at Starbucks for a treat order what we want. The lady sounds like she's got it down. We receive our drinks. Only one of them is correct. $35 to have them screw up on your drinks is ridiculous. If I had more time I would've went back in.. it's truly not that hard to make a drink the way it's ordered. Slow down and make one order at a time. The sizes of the cups have changed, but yet the prices have gone up and I know that's not their fault. That's the economy but still if people are paying for what they are ordering give them what they are order take your time it's not that hard.. read more

10 minutes to get a cold brew and a lemon loaf? I get it that it's 10:00 am on a Thursday and you're busy, but seriously. What happened to your metrics of helping within 60 seconds. Oh wait, that's for the drive thru. Not thrilled. Wish I went thru the drive thru. Seems walk ins are always pushed to the back of the line. Nice location and fairly friendly group. read more

Stopped in this evening and most of the staff acted like customer service was a personal inconvenience. Short, rude, and giving off "don't bother me" energy from the moment I walked in. But then there was one young lady (Jocelyn) who absolutely carried the entire store. She was friendly, fast, juggling every task, and somehow still managing to make people feel welcome while everyone else looked irritated by the idea of doing their job. She single-handedly saved the visit, and honestly, everyone else should be fired. read more

SLLLLOOOWWWWWWWW. Legit took 40 minutes for two popular drinks. Only 2 cars in front of me. I cannot fathom what on earth would take that long. Don't come here if you're in a hurry and are going through drive thru. I can't speak about ordering ahead at this location. read more

Unfortunately we received racism at this place from the manager. 20 min waiting just for one hot chocolate and she was so rude. Really sad because we are supporting the business. read more

Good breakfast items great, friendly service and always good. on the ambience. Always an ongoing place that will be there every time you travel read more

The employees are great. I feel bad sometimes because being in such a small town sometimes things don't work out in their favor. Always kind even when they are slammed busy. read more

NIGHTMARE - last week it took 19 minutes to get a simple cold brew (literally pour a prepared pitcher of coffee over ice). I had to ask the manager to find my order and get my coffee. At 15 minutes I nicely asked the staff if they could check to see if my order had been lost (which has happened) and they snorted back at me that they didn't know they were just making drinks. I told them they need to warn people if the wait is going to be that long. I wouldn't have stayed because we are on a deadline to get to Reno! They weren't sympathetic at all. SKIP this store and walk into Safeway next door instead next time!! read more

On Saturday, 9/28 we stopped mid-morning on our way through town, traveling elsewhere. The place was packed. We placed our order for one regular coffee and an iced tea, waited about 30 minutes, watching many in front of us still waiting, and walked out without the iced tea. While they had several employees working, there was only one Barista, and clearly the order-in-advance items were taking priority. Everyone waiting was pretty grumpy and I doubt we were the only ones to leave. If this location is this busy on a regular basis, then management needs to step-up staffing, perhaps even install a second espresso machine. We won't bother stopping there again, but we did appreciate that Starbucks customer service refunded our beverage purchase to our Starbucks card. read more

25 minutes for a cup of coffee. Absolutely ridiculous. Too many people who complain about the drinks and the workers remade all of them.

Came here twice while passing through Susanville this past weekend in the drive thru. Easy to access for the most part and in a convenient part of town. Drive thru is a bit slow when they are busy, but the staff were nice. Drinks came out correctly and tasty both visits. Would stop by again next time we are passing through town. read more

Who doesn't like Starbucks? Every time I've gone they've been VERY packed, but it's Starbucks. They are always packed and do a good job in having a fast space. I like this Starbucks because their outside patio tables have a nice view of the mountains. They are also conveniently in the same area of Marshall's, and Safeway! read more

Wow rudest people I've ever come across. They made my drink wrong while in the drive thru. So I went in to have it fixed. They had a serious attitude. Will never go back. read more

This is a nice easy Starbucks to stop at as you head north or south on the 395. Today is a good day to stop in for a nice hot cup of coffee and use the WiFi and restroom. Weather is awful, but the inside of Starbucks is warm. Service was no prob, but all I order is black coffee, so what's to mess up? I found a place to sit with my laptop and everything is good. Now it's time to hit the road again! read more

Slowest Starbucks I have ever been through. I couldn't go in cause i had a dog. At this point I am awake and want to just get the hell out of here. read more

The people at this location are super friendly. Got myself the impossible sandwich without cheese. A decent breakfast sandwich. Comes with egg & the "meat". The mango dragon fruit that I got was really tasty. It was on the sweet side but not overpowering. read more

Starbucks - Impossible breakfast sandwich & mango dragonfruit - Coffee & Tea Near Me - Susanville, California

I go to Starbucks dang near everyday, because, well, I need my fix before work (caffeine addict here. I'm also a Mom of 2). Hi. I have but ONE complaint about this location and that's their drive through in the afternoons. Coffee tastes great and my order is always on point. But Once 12-1ish hits, the line gets very very long and slow. I wish they would have more employees work the afternoons. I waited approx 20 min today to get my coffee. Yesterday, I was 1 car away from the order box and waited 15 and that's just to even take my order. With how the drive through is placed, cars end up in the street and it is dangerous if someone isn't paying attention. It's hard with where the location is, but I personally feel as if there were more employees in the afternoons, it would get cleared up quicker. We're a small town so it's surprising how fast it builds up. Just some thoughts. read more

Starbucks - Line at 5:15 pm. Got my coffee at 5:30-5:35 - Coffee & Tea Near Me - Susanville, California

Why is it that when you order a drink thats been around for awhile the barristas can't make it correctly. I order the salted cold foam cold brew and they only get it right about 1 out of every 5 times. I learned that if they run out of cold brew they just use straight very strong iced coffee which tastes terrible. They dont even tell you that they changed the drink. I have had to return the drink on more than one occassion. PLEASE GET THE DRINK CORRECT OR TELL THE PERSON YOU ARE OUT OF COLD BREW!!!!! read more

Starbucks - Saled cold foam cold brew - Coffee & Tea Near Me - Susanville, California

Service is always so slow, coffee is good but service? we preordered 30 minutes before and had to wait into the store for 15 more minutes.. 45 minutes for 2 grande coffees? jeez. if you want fast coffee go somewhere else, want good service, go somewhere else. never recommending this place. if i could give zero stars i would just got my coffe after almost an hour. what the heck. read more

They were extremely slow, and it took absolutely forever. They were only worried about their mobile orders and their cafe ears was full of people who had ordered and had been waiting 30+ minutes for their drinks. Many people had left without their drinks because they were taking so long. read more

I drink a lot of coffee and I have been to plenty of Starbucks locations. This one in Susanville is great. They always get my coffee correct. And they are always very pleasant. read more

This is such a remote county. If you like Starbucks- how can you not be thankful this is here. Drive thru location. Easy in and out by signal intersection. So happy this is here for my drive home from my moms in Chester to Reno. read more

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Starbucks seemed ok. Stopped by to get iced tea during a roadtrip. The store was pretty clean and well layed out with plenty of seating. Although, I did need to tell the staff that the restroom was out of toilet paper, but I guess that could happen anywhere of an employee hadn't been Int the restroom yet. My order came out at roughly the same time as any other store that wasn't busy. read more

One of the worst Starbucks I've been to. It was alright when they first opened up. But lately they have lost most of their good employee and have resorted to employing idiots. Still horrible. Haven't figured out how to give negative stars yet -5 stars Jan 2019. Worst one I have ever gone to. I had to wait forever while an employee off shift bought coffee with her discount. I'd give you the name of the employee at the register, but she didn't have it on her apron like she is required. Good help is hard to find in Susanville I guess. read more

Very friendly staff! Positive energy and Covid compliant. I always enjoy stopping here read more

Is there a negative star button? Typical Starbucks, sub pr product, the only thing they excel at is herding customers through like livestock. read more

Horrrible Custumer service, manager in charge loos upset and thinks she is going us a favor to sale their products. Place not open at 4:30 as advertised. None of the workers are friendly. Never coming back to this place read more

I won't be coming back to Starbucks anymore. They were very convenient for the morning commute to work until they changed when they opened. A majority of customers around here work at 6am but their logic is to open at that time. Lost this customer to Joes coffee from now on. read more

Driving to Almanor and I stopped by this Starbucks where I was helped by Mario! He was one of the nicest workers I've ever met. Super genuine guy with an amazing attitude. Thank you for starting our lake day off right! read more

Starbucks - Teavana Shaken Iced Peach Green Tea - Coffee & Tea Near Me - Susanville, California

Thank you so much Susanville Starbucks!! I stopped in for a coffee on my way back up to Portland, OR and managed to leave my wallet somewhere in the store. As soon as I realized it was missing, I called the store and they let me know they had my wallet, verified my identity, and counted out my cash for me. The manager then overnighted me my wallet, complete with the USPS receipt showing the cost of shipment. Seriously above and beyond. Thank you so so much for your help! read more

Went to this store this morning with a large bill, asked beforehand if this would be a problem, and was told it would be no issue. Waited in long line and the manager came to the window saying "if you are the person with a large bill you can get the "f" out of my line. Very rude and I am a long time customer. Not going back, the drinks are not worth the abuse. read more

Slow slow slow the drive through gets priority service... There was one person in front of me when I ordered and a handful of people sitting around with cups in hands. It took about 15 minutes to get one drink. I swear there were 1/2 dozen cars that went through the drive thru! I think the inside patrons got 2nd service! What happened to 1st come 1st basis? read more

I love starbuck's--their app makes me feel kind space-aged. Their stand on letting everyone use the restroom is admirable. However, I don't like it when I can't plug in my charger and when I have to wait a long time to order food. Also, when you order with the mobile app, they don't call out your name, they wait for you to ask for your coffee which seems silly. read more

Thank goodness for Starbucks... especially when you're on a trip and need to get some work done! I generally prefer independently owned coffeehouses but had to make do because Starbucks was the only place in town I could find. Their hours are 4:30 a.m.-9:00 p.m. (ish). The early morning crowd mostly consists of prison guards working at one of the three local prisons. The locals tend to come in later in the morning. This location is a "frozen" Starbucks, which means their food items are more limited than your average Starbucks. They have pastries (which are delivered several times a week) and breakfast sandwiches but don't have standard sandwiches or cheese plates. The shop has about 5-6 tables and a couple of large comfy chairs. Bathroom is clean and there's plenty of parking. read more

This is the best place to get coffee in town. The baristas are friendly and the manager is always available. They even have a cute dog as a mascot. This Starbucks even welcomes time travelers, which is a huge plus. read more

Who doesn't like Starbucks! Ours in Susanville has always had competent, friendly help. I appreciate it when someone recognizes me in this age of "robot" cashiers, etc! Why can't the other businesses in town train their young people to be such good employees. read more

Horrible service, always out of everything and the drive thru has the longest waiting time's no matter what time of the day.

So glad I ordered extra chocolate drizzle and extra chocolate curls?!?! I also ordered a Peach green tea Lemonade with extra Peach and I received a GREEN Tea no Peach or lemonade. This place is horrible and I highly recommend going elsewhere and save yourselves the hassle and waste of money. read more

Starbucks - Ordered extra chocolate drizzle and extra chocolate pieces. Guess they're just lazy because I didn't even get regular. - Coffee & Tea Near Me - Susanville, California