Tucked into an otherwise ordinary setting, this Starbucks café delivered an unexpectedly polished experience. My choice for the morning was the spinach feta wrap, served warm and balanced in all the right ways--a perfect pairing of earthy spinach with the tang of feta, wrapped neatly and presented without fuss. Service was a standout. With five staff members moving in seamless rhythm, orders were taken, prepared, and delivered with near-clockwork precision. Even as customers cycled steadily through both the counter and drive-through, I never felt a pause in attention or pace. Using rewards points was effortless, a detail that underscored the team's efficiency. Ambience matters, and here it was thoughtfully cultivated. Gentle music played just loud enough to soften the air without overwhelming it, while guests tapped quietly on laptops or chatted in subdued tones. The cleanliness of the space was striking; every surface gleamed, offering reassurance that both presentation and hygiene were valued equally. Verdict: This is a Starbucks location that understands the subtle art of consistency. With food that satisfies, staff that perform like a well-rehearsed ensemble, and an atmosphere that strikes the right balance of lively and serene, it earns its place as a reliable stop for both the hurried commuter and the lingering guest. The one down side, is its immediate setting right off a major highway, making the outdoor sitting noisier than necessary. read more

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Great experience! Baked good were delicious and the drinks I ordered for me and my girls were so great! service was quick and overall energy was great i love this location!! read more

Customer service usually pretty good here, but there's a younger guy who seemed very inconvenienced to have to give me crème for my coffee when there wasn't any out on the counter at 8:10 am on Thursday 1/9/24. I don't think crème was a huge ask. And then he handed me a cup with crème so asked if he could dump a little out so I wasn't dumping liquid in the trash he actually made an auditory sigh. Sorry but that's ridiculous. read more

I love Starbucks the food is like heaven the service is great I order my drink and it takes 3 minutes for me when I walk in I just feel ready for something to drink all the time and it feels really nice read more

Hello fellow customers, My name is M. and I just went to starbucks as i usually do on Friday with my dad and brother on our way to school. i accidentally ordered two things i wasnt supposed to. Previously, i had gotten a refund from this nice lady. Today, this rude, older, cashier said," I can't help with anything on the app. Sorry." The previous person helped me and actually refunded me. The next time i went back to the cashier and she said, "What, hun." FYI i am still a teenager and she is trying to handle me. I said i need a refund and she just left. If she reads this message just know that she is very rude person with a bad attitude and i dont think she should be working there. Starbucks, please choose your employees wisely. Thank you. read more

If Daphne spent more time making coffee and less time bumping her gums I'm sure service would go a lot faster. Totally unacceptable.

No matter what day of the week, no matter the time of day, this place is packed! I try to avoid this location for the same reason. The drive thru is consistently 4-5 cars deep and you will wait there AT LEAST 10-15 minutes every time as they are always painstakingly slow. I usually go inside to see if I'll save time....NOPE! I can and will say that their drinks are always spot on, they usually (keyword) don't mess up your order. Who has time to sit in a drive thru line for 15-20 minutes before work?????? read more

If you've been to one Starbucks you've more or less been to them all. And this one is no exception (and I mean that in a good way). It is right in line with the with the typical SB experience and that is what I'm looking for. read more

How many times have I bought coffee and have never been disappointed, they are professional but this time I feel disappointed because the customer behind me already got the drink but I only ordered 2 venti hot coffee, it took 20 minutes? That's also after I asked them twice. read more

Starbucks - Receipt that day I buy - Coffee & Tea Near Me - Suwanee, Georgia

This is a great Starbucks location - friendly service and great drinks and snacks. However, like other reviews have noted, it is consistently busy. If you are in a rush, it may not be your best bet, but if time is not an issue, it's a great stop! read more

Starbucks - Finally tried the Pink Drink. Tasty! - Coffee & Tea Near Me - Suwanee, Georgia

Drinks are consistent. Drive thru Staff is ok. Inside is always crowded. HOWEVER, drive thru drink fulfillment is SLOW. I understand this is a busy location but please waiting 10mins is too long for drive thru. I've actually left the line because just couldn't wait. Speed up drive thru somehow. Maybe take a page from the chik Fila place that's next door and see how they expedite the lines. read more

Busy Starbucks, but it's not too noisy. They are usually prompt with drinks! Their drive through is a little tricky to get into but it's for our own safety. Drink is made properly. read more

If they had an option of no star that's what they would get RACIST TODAY I WOULD HAVE PURCHASED OVER 50 dollars worth of coffee and frappes yet no one open the door and when a white guy open and made an order smh when I went and asked he side said they were NOT taking Orders. Today of all days smh.NEVER EVER AGAIN And IF my friends ask I will NEVER RECOMMEND SB. And he will be reported to corporate office. read more

If you thought the PIB Starbucks at Suwanee was just another ordinary Starbucks, you actually guessed right. Whenever going to a franchise, I have low expectations to avoid disappointments or be pleasantly surprised. When it comes to this location, it's not great nor terrible. I have been here total 10-13 times in the course of 4 months, and I've had varied experiences that brings the average to a 3 star. Just like any other businesses, the experience can be good or bad depending on the customer traffic. I've been in line for more than 15 minutes, and have baristas mess up the simplest orders during peak hours. I've also had really great customer service and tasted great coffees other times when things are slow. It might seem unfair to give 3 stars if I were to place the standard as any other businesses that provide varied service depending on traffic. However, I have been to many other Starbucks that deliver consistent product with same great attitude no matter the traffic. In fairness to those other Starbucks location that have it right, I feel justified in giving this location a 3/5. If you are in a rush and need some coffee, get your coffee here. Just don't expect a mind-blowing experience. read more

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Drive thru is entirely slow. Been sitting here for 10 min now with only 5 cars in front of me.. haven't even made my order yet. I'm legit getting out of my car after this review so I can move the orange cones and get out of this line. This is ridiculous and I order from Starbucks (one local to me) nearly 3x a week and never have to wait this long! read more

It's Starbucks what more can I say really. A bunch of people sitting around with Macbooks and ipads drinking a beverage that sounds like a science project when mentioned. My drink of choice when I go in is Chai latte soy no water with a shot of espresso. read more

This is my home based Starbucks I come here every morning for breakfast and coffee Andrew and Keisha are some the best barista around. If you're looking for a good local Starbucks and happen to be in the Suwanee area stop in here. read more

Starbucks - Starbucks outside - Coffee & Tea Near Me - Suwanee, Georgia

This is possibly the slowest Starbucks I have ever been to in my life. The drive through takes 25 minutes to get through. The employees are nice. Seems to be very understaffed. Hire more people! read more

This is one of many Starbucks that I've been to in the Sugar Hill/Buford/Suwanee area and can honestly say it's one of my favorites. The parking and drive thru is a little quirky in this parking lot but if you can get over that, you're in for a treat. I've been inside a couple of times as well as the drive thru. The turnaround time for drinks in most Starbucks is hit or miss especially when you have a wife that is always drinking caramel frapps. Every time I've visited this location, the service is always friendly. They get the drinks right every time and the best part is...SUPER FAST. When we're in the area and need a pick me up, this is definitely the go to location. read more

This Starbucks location is purely...meh. The customer service is good, although I have been served drinks that are not what they are described as. This place during COVID is very strange, it seems as though they close their store whenever they want. I would go in the middle of a weekday and ALL aspects of the store would be closed. In addition, they were closed fully on Dec 30th at 4:00 pm for, god knows what. In conclusion, I wouldn't recommend. read more

One of the best Starbucks in ALL of metro Atlanta. Great drinks. Friendly customer service. Fast drive-thru. Nice atmosphere to soak up for a few and sip your latte. read more

Stopped in to grab a warm cup of coffee while out and about. My selection was the toasted white chocolate mocha. I am not a big coffee fan, but this delight hit the spot. It reminded me of a flavorful hot chocolate. It wasn't bitter like many coffees tend to be in my opinion. I could taste the notes of white chocolate. I added a few packs of raw sugar to my cup. Topped it off quite nice. The drink warmed my spirit for the evening. read more

Starbucks - Toasted white chocolate mocha - Coffee & Tea Near Me - Suwanee, Georgia

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i go here because it's the most convenient location but am continually let down. i just wait HALF AN HOUR for a frapp that tastes like there wasn't any flavor in it. another time my bf waited over half an hour for a BLACK COFFEE. disappointed read more

My all time favorite Sbucks. These folks got it right and get it right every day! I cannot believe there are actually reviews on here where people are complaining about the lines. It's Starbucks, when the heck have you been in a Starbucks that didn't have a line, especially at peak times? It's not the employee's fault that a lot of people decided to show up at the same time. Drive-through is amazingly fast, inside ordering is fast but the fastest is mobile ordering. You order through the app and your drink is ready and sitting in its designated spot within minutes. I've probably been here 40 times and never once has anyone gotten my order wrong. If you complain about this location then you must have a darn fine Starbucks near you. I've been to many and this is the best there is. read more

This Starbucks has excellent service! Always polite. Always have the right order made to perfection ! Highly recommend! This is my go to location for some great coffee! read more

Typically love Starbucks. This one is the exception. I was with a coworker working on some code on our laptops for a couple of hours. It was a typical starbucks experience with come students, some professionals and some mom's chatting. Everything was going average when all of a sudden an employee knocked an iced coffee off of the counter. The iced coffee hit the floor and splashed about ten feet in our direction. The coffee hit my laptop, my colleague, a couple other patrons, and also my shirt. I was most upset about my shirt because I got the shirt from donating to the "Save the Hooch" fund. My main concern and source of disappointment is that the employees did nothing to assist the customers who were splashed with the coffee. I approached the female employee who was cleaning the mess and told her that my shirt was stained. She didn't apologize or really acknowledge me. I then asked if they had any stain remover or soda water. She said no but they had tap water. I looked around in disbelief. I took pictures and checked in on Yelp so that I could use it to write their corporate hq. I spoke to two more employees who were of no help. This is Starbucks right? Aren't they known for their customer service? I guess not. It was just about time for them to close and the only contact I received from the staff was to be asked to leave by the side door and to wrap it up because they were closing. Disappointed... read more

The drive through remains slow from what people say, but the staff here are very friendly and well versed in their jobs. I've also never had an issue with the internet here, it has always worked. The people are friendly and many of which remember my name which I like. read more

for the 2nd time in a week I tossed my drink into the bin. I always order a soy latte and it has been the same strong, slightly bitter concoction for years, but this location just can't get it right. My soy latte had no espresso flavor at all - just a milky pale almost flavorless cup of liquid. I ordered at the driveup window after the long wait line, and I've learned to sip before leaving the lot. It was horrible, so I parked and went to ask for a remake. The cashier looked like she wanted to fight me at first, then reached over and pushed a button on the machine while the barista was busy with something else. The barista was very nice, but the 2nd latte was no better - no espresso flavor, milky, watery. I gave up and tossed it into the trash when I got home. That was $10+ wasted at the Moore Rd/PIB store. read more

This is a great location and even better sight for an old favorite . It is clean and has plenty of room for a meeting or individual workload. The customer service from David-Alexander was perfect. He was nice and polite with all the answers. Will definitely return on my next visit! read more

This is a great store. They have an extremely high volume of traffic so to keep the wait times as low as they do is an accomplishment. The drink quality is spot on. My iced coffee tastes the same every time which is better than most stores in the area. Props to the baristas at this store. read more

This location is pretty good and while I don't like Starbucks coffee itself I have found the blonde roast and the new (at time of writing this) cold brew to have a good amount of flavor. Drive through is a little wonky, but the inside and outside is comfortable seating and friendly staff. read more

Starbucks - It's inconsistently good and a mix not an actual cold brew, but it's better then Starbucks iced coffee... - Coffee & Tea Near Me - Suwanee, Georgia

Sat in the drive through for 20 minutes. They got my order wrong 2 times. The second time I parked my car and went in with out a mask. Not thinking I would need one for drive thru service. When I asked to speak with a manager the man told me he was the manager. I indicated I was disappointed with the service and you offer no apology. He responded " you came in here with an attitude not wearing a mask ". Horrible hateful customer service. Never coming back. read more

Update 3/11/18 I had to update the rating from a 2 to a 5 simply because they make the best French Vanilla lattes within a 6 mile radius of my house. Seriously!!! I've tried a good 5 locations and they all let me down. This place is just special. And if it means going out of my way and passing up several other Starbucks...and settling for children at times, then so be it. This has become my favorite location by far. _________________________________________________________ My latte was amazing, BUT the parents in the area tend to drop their middle schoolers off at this location to hang out and 'study' with each other. At one point I counted over 10 kids...all middle schoolers, spread out across 4 different tables, and they were so obnoxiously loud and giddy...and disruptive that I couldn't even study. I couldn't even drown them out with classical music in my Bluetooth headphones. Maybe I'm more annoyed because I don't have any kids, but honestlydon't think Starbucks is a hangout for children. They need supervision of some kind. Plus, I saw a lot of customers leave who were trying to work/study because of the noise. If I come back to this location it'll be DURING school hours, when they are in class. read more

I come to this Starbucks every day. First it was because it's right next to my work. And now, because I love all of the staff. They treat me like family. Every time I walk in I am greeted happily no matter how busy it is. They always make my drink perfectly and most have them know what I'm going to get before I even order it. They are fast, accurate, and so so kind. David-Alexander is such an amazing person and never fails to bring a smile to my face. Jamal, Ben, Jonathan, Jess, Josie, Minnie, Genevieve, Morgan, and the rest of the team always make my day. When I'm having a bad day they cheer me up. I've never had an issue here. Even if you're just stopping by and you're not a regular customer they will treat you like family and you will leave with a smile on your face. read more

Literally waited 20 frickin minutes for just a frickin water and people behind already got their frickin drinks and i just asked for a water!! Than one of the ladies name Minnie was really rude saying all the order go in order when the people BEHIND ME GOT THEIR COFFEE FIRST???? Like tf!!! read more

Where do you go when you need to get out of the house, but still want excellent bandwidth and people watching at the same time, with a good dose of caffeine thrown in for good measure? Why Starbucks of course. I ended up there with my boyfriend over the weekend, and we got breakfast, a table and free Wi-fi to download the latest Quicken to my laptop and make me fiscally responsible (I already pay my all bills in full, on time, but it can't hurt to have a better idea of where my hard earned money's going). My skinny hazelnut latte was excellent (although it originally got mislabeled for hot chocolate - no biggie), the chicken sausage breakfast wrap was very good (absolutely smoking hot - almost too hot to handle at first): filled with egg whites, chicken sausage and roasted veggies, and the Wi-fi was doing well that morning. We ended up staying for about 3 hours: Quicken's got a steep learning curve, to put it lightly - I don't recommend starting it unless you have an expert helping you along. The people watching and drink order listening was priceless: I thoroughly enjoyed watching the various states of dress and undress that filed in and out (I swear some people looked like they were ready to go out for the night and it was a Sunday morning, and others had barely put on shoes before rolling in for caffeine), the over-sugared, over-caffeinated, over-complicated, over-sized drinks people unflinchingly ordered and picked up with no shame whatsoever, and the other people who'd set up camp all around us with laptops, smart phones, tablets or other electronic devices in order to avoid actual human contact or interaction while writing "The Great American Novel" (aka playing Tetris and Facebook stalking). This is a good Starbucks with decent seating inside, a nice patio outside, a drive-thru and friendly staff. It was a good choice and suited our needs just fine. read more

When I do come here I go to the dive through and the employees are always down to Earth! They always get my order correct and they are very informative when I ask questions. They are also super fast. Don't necessarily love the location since it is off a busy street. Takes me about 3-5 min when I go through the drive way. read more

I have gone to this place twice now (Gap of 3 months between my visits). The inside of store has been spotless. Great customer service and my drinks have been excellent!! Wish this cafe was closer to home. The ones around me are really crappy. read more

Starbucks - Entrance to the store - Coffee & Tea Near Me - Suwanee, Georgia

I ALWAYS experience great service at this location. My breakfast sandwich is always hot all the way through (yes, I bit into a cold spot when ordering from other locations) and my green tea frappuccino is always delicious. Charlene and the entire staff are doing a. Excellent job. read more

Back in high school (two months ago... haha) I came here all the time to study for tests! It's a very loud atmosphere and a very small area, but it was closest to my house. I always got good customer service and an understandable waiting time for the rush that this Starbucks typically has. Everyone was very friendly! read more