Small store but they have a drive thru, so Im happy. Server was a bit rude to me and my daughter, but whatever, everyone has a bad day I guess. read more

The coffee is good, i just wish they could give better customer service.

I was in the area briefly, so I stopped in to grab my usual. At a very convenient time too. No one in line. Got my toasted bagel very quickly and my mocha about a minute later. The service was very good. My bagel and mocha were as hot as they needed to be. No complaints! read more

Spent $4.25 on a lousy iced caramel macciato that tasted like regular coffee w/out carmel and the service was the same....lousy, crappy attitudes all over the place! If I'm gonna spend that much on foo-foo coffee, I would like a lil more foo-foo less attitude thank you! read more

Kinda of a long wait since its like in a plaza, but I work in this plaza so when I go out for my break to get coffee I have about a ten minute wait, I just love how it's close to me and the employees are nice :) read more

This is probably the first starbucks I can say I hate. I know hate is a strong word but c'mon that wait time for either the drive thru, walk in or preorder orders is ridiculous. I tried to give them a chance but after being close by for business and staying here for a week and visiting it morning and night, I can say I will definetly not come here again even if I'm staying nearby. read more

I have to say that after reading these reviews, I am now not surprised at my experience today. I've had other sub-par experiences here before, but I try not to blame the whole store on one person's service. Today, though, was the last draw. I was in the drive thru (with my 2 year old who was asleep, and my 3 year old), I just stepped on the gas pedal after receiving my drink & realized I received a chai latte instead of my soy latte I ordered. I couldn't reverse because the car behind me already drove up, so I stopped and went to the window & told her about the mistake. She took the drink from me, rolled her eyes, and walked back. She did not apologize or give me any instruction on what to do, since I was stuck in the drive thru. I got back in my car, and rolled down the window so I can see when my drink was ready. Instead, she appeared at the window with 2 drinks for the customer behind me and waved her hand for me to move out of the drive way, but still no instructions. I pulled up straight ahead to parking space do she would still be in my view, but she did not acknowledge me or wave at me to go get the drink. 10 minutes later, my son still asleep, I drove in front of the store, and ran in to get my drink. She met me halfway, and literally handed me the drink, with no apology or anything at all. Soooo disappointed. Never received such poor service at a Starbucks. I called to speak with the manager, only to have the "shift manager" available who was clearly inexperienced in conflict resolution. She quickly gave me the DM's number. His response, however, was professional and apologetic. In fact, he visited the store the same day, and called me back. I would have given this store 0 stars if possible. The 2 stars was for the DM's ability to resolve the issue. He was swift and professional. He stated that he oversees all of Tracy, Ripon, Modesto, so I wouldn't directly blame management on this. I hope he identifies the issues and assess it quickly because this store's service is unacceptable. For now, I will stick with 11th Street Starbucks, in which I always receive the correct drink and superior service. read more

Everyone's really friendly and welcoming. Came here on a Sunday afternoon and the drivethru was pretty busy, but the workers are very efficient. The Starbucks in itself is like any other one. The drinks are on point. It's very spacious and a nice place to study. read more

Slow service. The sausage and cheddar sandwich served with a cold sausage patty in an otherwise warm sandwich. Yuck.

Best Starbucks in town! Drive thru is fast even though it's high peak hours. The taste of my drink is always deliciously consistent. Conveniently located too. read more

This has got to be one of the worst Starbucks! The employees are beyond rude! I walk in and I get it that they are busy.. but come on at least acknowledge me and the woman waiting ahead of me. Duh!!! It's called customer service, why don't you guys give it a shot!? I finally had to speak up as they ignored the woman ahead of me who was asking to be served. They just kept ignoring us. They didn't even know where the front counter cashier was at. Get your act together you guys. You give Starbucks a bad name! read more

The staff at the drive-thru were friendly, quick, and got my order correct. The drinks were great and the breakfast sandwich was delicious. It's a plus that it's close to the freeway. read more

a little bit of a line on a sunny sunday afternoon but tgat can be expected. while waiting for the 4 drinksi ordered Mando had engaged me in friendly conversation, i think it was Nicolette taking orders over the drivethru PA. Friendly and polite with a drlivery pleasant enough to work in Disneyland. read more

The staff here is awesome, they know my 6 year old sons name and exactly what he orders. The wait is sometimes crazy but what can you do when everyone goes at one time. White mochas are my favorite & my kids order these crazy Frappuccinos off the secret menu that they are always ready to make. read more

Had an amazing, and i repeat AMAZING, experience at this Starbucks. Like most ppl I adore my morning fix of caffeine. Today me and my friend were in the drive thru and Amanda who had purple hair was so kind and helpful and offered insight, with a passionate tone, on how to get a drink the way in which worked for me. Her customer service was very much appreciated, we just wanted to express our gratitude towards her great customer service. Thanks Amanda ! Oh and Travis is also a favorite . -Adam and Jen read more

This is one of the best Starbucks around. The people who work here are all so friendly. Service is always quick and they have never made my drink wrong. It's always very good. read more

Seriously the SLOWEST Starbucks ever!!!! For a drive thru to take me 32 min to get through when there were only 5-6 cars ahead of me is insane.....AND THEN the order wasnt right when i got to the front and the barista kept askin what i ordered cuz they couldnt find it... read more

Drive thru is extremely slow! Staff is very unprofessional, both in appearance and behavior. Since I do not live in Tracy, I do not frequent this location. I have gone through drive thru about 4 times in past six months. That being said... I ordered a venti green ice tea, no water. Employee informed me, that they were going to start charging me for no water or no ice requests on ice tea, took FOREVER to get the tea to me, and did not fill it up all the way, I assumed as a result of my request for stronger tea. Another employee made several rude comments regarding my no-water request in the backround... Past visits have included encountering employee with fresh hickeys on his neck, sitting at the window for excessive amount of time, only to be told they were out of what I ordered... Average wait time is 20 minutes, even when you are the only car Worst Starbucks ever! read more

My favorite drive thru in Tracy! They know my drink and always have my straw ready for me even though i order a hot drink- thank you!

-Staff: Friendly and knowledgeable. -Product: I generally only order a venti Mocha Frap, and it comes out great every time. -The place is not quite as clean as it could be, but they are also pretty busy most of the time -Location: This is where this Starbucks suffers. Yes, it's on Naglee Rd., which sounds like a great location, but to no fault of their own, the layout/design of the shopping area it is in is simply horrid to drive in, and dangerous if you're a pedestrian. Parking is very limited. -Atmosphere: Yep, it's a Starbucks. read more

Placed a Mobile order at 3:56PM, it said prep time 4-8 minutes. I went in around 8 minutes after placing the order. 30 minutes later, the barista said there wasn't even a label for me. I showed her the proof on my phone and she began to make mine. She said do you want sweetener and I said yes. I had 2 Venti green tea lemonades NEITHER were sweetened which I noticed after leaving. Wasted my time and didn't even get the right drinks. Very frustrating. Never going back. read more

There are a lot of starbucks located in Tracy, but this one is probably my favorite one. It has a convenient drive thru window and customer service is great. Like any other franchise, on off days the consistency of a particular business may be lacking, but this particular Starbucks always makes my drinks delicious and if they do happen to mess up your drink they'll happily remake you a new one. read more

My review is strictly based on time.. I've been in line for the last 30 minutes there's no way I can get out I have things to do and this line is so slow I was expecting at least a 10 minute wait no it's been 30 minutes I sit here writing this review and I have not moved there still 4 cars ahead of me this location is very slow come only if you have the time to wait. read more

Possibly the worst Starbucks experience ever. Didn't even want to give a star. Waited 15 minutes in the drive thru line just to order. Every person that was at the drive thru speaker was there which seemed like forever. I get why. Barista could not multi task. She would repeat every drink right after ordering it cutting me off every time. Get to the window handed me the wrong drink. Handed it back to her. We ordered 4 things. We were at the window another 9 minutes. We had one more drink and she literally held it in her hand while taking other orders for 3 minutes. I kept trying to pay her holding my phone out the window. After finally receiving our drinks she finally goes to charge us. I used all my stars to make it free just so i didn't have to sit there any longer. Poor planning on the management part. You are obviously a high volume store!!!!! You need a DTO and a DTW at all times!!! As a former barista I understand all the crap that baristas go thru but this was to much. Do not put a barista in the window that cannot multi task or even ask for help. I should not be in a Starbucks drive thru for 27 minutes. BTW my drink was made wrong. Didn't even drink it. Plus you made me late for a wedding that was literally 5 minutes away. Thank you!! read more

My Husband and I have been coming to this Starbucks for over 5 years... It use to be one of the better Starbucks, but slowly the familiar faces disappeared and the Management changed ....and it all went down hill from there. One of the things that is REALLY annoying... THE NEW MANAGER has instructed the Starbucks employees to toast the bagels closed rather than open like they always were(this is the only Starbucks that we have been to that does this) he has stated that they are meant to be toasted closed so they are like a true New York bagel, but who wants to eat a burnt on the outside bagel ? There are more things I can list, but I will keep it short.... Everyone use to be friendly and welcoming , but now I get the feeling that they just want you to hurry up ... Give them your order and get out!!! We continue to give them a second, third and so on... Chance, but I pretty much think we are done with this Starbucks! read more

I was in the drive through ordering and could hear the girls inside laughing at me through the monitor. I might have pronounced the name of the drink wrong, but that is still no excuse. When I called and spoke with the assistant manager she questioned why I asked for her. I explained that I was calling to complain, she did asked me if I knew her personally and would not listen to my complaint. She was to fixed on the fact that I might know her somehow personally, at that point I asked for a manager. The manager stated that she spoke with her baristas and they stated that they were laughing at something else. With no satisfaction in the answer I received I just hung up. read more

Just came from Starbucks, I love you guys but i ordered an iced cinnamon Almondmilk macchiato. Not a caramel macchiato. And i didn't have time to go inside and get the right drink. Smh. Please listen carefully. read more

Worst Starbucks in town. This Starbucks used to be awesome. They used to have A very friendly guy that worked the drive thru, it was always fast, efficient and very friendly. Fast forward to 5 months ago and this Starbucks went down hill and FAST! It took me 28 minutes to get to the window in their drive thru today. Once at said window, the girl at the window proceeds to drop my credit card on the ground outside the drive thru window. Since my car door was too close to the window I could not get to the card. Instead of apologizing and having someone come around to get it or give me my drink, she has me pull up in the drive thru, get out of my car, and give it to her. Then this kicker was my drink wasn't even ready! Neither was the breakfast sandwich I ordered. So I stood in the drive thru for 5 min while they finished my order, almost 40 min to go through a Starbucks drive thru folks! When I calmed my now screaming baby down and got myself to where I was going I called this Starbucks to give them some feedback on my experience. (Having worked in the restaurant industry for years I know this is the only way for an establishment to improve, and I was no way rude or looking for free crap) the girl who answered the phone tells the manager that someone called to speak to a manager. The manager the tells the girl all annoyed like to "have them call back in 30 min we are really busy". I kindly explained to the girl that I had a newborn to take care of and couldn't call back. The manager gets on the phone, and you can tell she honestly doesn't care at all about what I'm saying or my experience. She brushes me off and rushes me off the phone. The customer service here is awful and I will not return. read more

Of all the Starbucks I have been to, this has got to be the slowest as well as the one with the least amount of variety. They had 10 protein bistro boxes and like 20 tomato mozzarella panini sandwiches and nothing else. Which is good because it would have taken them ages to warm something up for you. It took 15 minutes for them to make me an iced green tea. Why did it take 15 minutes when there were four people working? Because one of the baristas made it and forgot about it. When I asked if my tea was made, she found it and laughed it off. Not even offering to make me a new one since the ice in mine was already melted. It was a total waste of my time. On top of that, while I was waiting, a woman was refused service because she tried to pay with a 100 dollar bill. There was no sign saying that they didn't accept bills over 20 which I thought was inconsiderate. So if you're still planning on visiting this place, make sure you're not paying with big bills. read more

There was one guy in line when I walked in. I was never acknowledged. Waited in line for 15+ minutes while people behind the counter walked back and fourth. No one said one word. I walked out. I'll take my business somewhere it's appreciated. read more

Workers are really snobby and rude.I went with my sister and we are teenagers.As soon as we went into the store, the cashier mugged us.We werent wearing anything weird at all.We were dressed normal.I didnt really care about it though....not at that moment atleast.Well I was trying to order and the cashier was like literally yelling at me. "I can't hear you!!! You need to speak louder!!I have people yelling in my ear!!" ( since she has the ear thing for the drive thru)like its my fault you have to wear that....Okay so I spoke louder and then we waited about 15 mins (no joke!) for 3 drinks and it wasn't even busy.Infact, there was only a guy behind us in line.The guy was probably 30 or so and he wasn't speaking loud enough for the cashier so she said smiling in a polite normal voice. "I'm sorry sir I cannot hear you.I have people speaking in my ear.*laugh*I apologize for that." Okay so we are teens but we were not being rude at all.We were just ordering.Well I was mad by then.(To top it off, the guy that was behind us in line got his drinks first.)That lady was a total bitch.Actually all the workers there are.The guy who made our drinks just threw them at us without speaking, because he was texting.I had never been to that Starbucks location and I will certainly avoid stopping there. Seriously, the people there are just plain rude.Avoid going there unless you want slow service from rude people. read more

Love Starbucks unfortunately I hate this location. I have tried all the Starbucks in Tracy and this one just does not have it together, they are soooooo slow! Weather you go in the drive-through or inside the outcome is the same. Unfortunately this location is the most convenient for me on my way to work, however I rather go out of my way to another location that knows what they are doing so that I can make it to the office on time. Lets face it Starbucks is not a cheap product so, an overall positive experience is to be expected. read more

One of the worst Starbucks in town. The drive thru is super slow and can't even get your order right. To top it off the workers are not even friendly and they have major attitudes. Especially a lady that works at night. I had asked for a tall drink and she was upset because she already made it in a different size. I heard her through the window saying, well they better take it, I already made it and I don't feel like making another one... ummm... Hello lady, I can still hear even if the window is closed! That just shows professionalism on her part. So I advise, if you want to go to a Starbucks with better service, I'd suggest going to the one on Tracy Blvd. read more

Another 35 minutes in line at 3 in the afternoon at the slowest Starbucks in the country. 10 minutes per car. Got to the window and order was wrong read more

I'm not a big fan of Starbucks but my kids like it. Went there today at about 6:30pm. Ordered two Carmel frapps with extra Carmel for the kids and I wanted an iced coffee for myself. They were out of iced coffee (ummm how does that happen?) the young man at the drive thru tried to crack a joke with me by saying "we can't make frapps the machine is broken" then said "just kidding" I didn't think that was funny After waiting 20 min in the ever so long drive thru line. Got to the window the young man was not nice at all didn't greet me and just passed me the drinks (seemed like he didn't like his job) when I got my drinks they didn't have extra Carmel. I didn't bother asking for them to change it as I was already irritated. He didn't say thank you or have a nice day, NOTHING...maybe he shouldn't work in customer service. I've visited this Starbucks many times and have never had anyone be so rude. Maybe it's time to take my business to another location. After paying $15+ dollars I was unimpressed. I hate leaving bad reviews but this kid made me angry! read more

I have gone to this location maybe 3 times in the past 2 weeks and have experienced horrible customer service from there associate "Nayeli". I have never came across an associate with so much attitude before. This is not the type of person you should want representing your company. And based on another comment left below this is a common thing for her. A month ago I would have gave this location 5 stars but now I really wish 0 was an option. read more

The service here was great, but there was one barista who made the experience especially fantastic for me. Jane made me feel at home, she was so sweet, and she took really good care of me. She made my drink perfectly and totally made my experience here worth while. Great service! read more

This Place Am Pretty Good . I Do Make Big Ordering Of Frappechinos. Made Me The Very Good Beverage ! ! I Am Loving Milk : ) Can You Give Me The Frapperchino @_@ Dude ! read more

I come to this Starbucks on a daily basis and Lucy was rude and unprofessional person to be working in this environment a lot of customers did not look happy. I have always had EXCELLENT customer service with this Starbucks until we have had her recently. This is NOT the first time she has had an attitude. She shouldn't be working with customers if she has an attitude like that. read more

Pro-tip : Be nice to the baristas! Just because your crabby pants needs caffeine doesn't mean you should be rude if one thing doesn't go exactly your way. They are just trying to do their job the best they can. Communication is key so let them know exactly what you want and there shouldn't be a problem :) ps. The store is under new management at the moment and half of the crew is new, so give them a break! read more