Hannah in the drive-thru was fantastic! She was juggling multiple roles--taking orders, making food, and still keeping a great attitude the whole time. Everything was accurate, fresh, and done efficiently despite how busy it was. She was friendly, patient, and made the experience feel welcoming. You can really tell she works hard and cares about doing a great job. Excellent customer service! read more

I had an incredibly disappointing experience at the Williams Starbucks. Their card reader would not accept my Apple Pay, despite my account having available funds. To make sure it wasn't an issue on my end, I went across the street to Dutch Bros immediately afterward, and my Apple Pay worked perfectly. With a full store and a line of customers behind me, I was embarrassed enough already, but what made it worse was how unhelpful the employees were. Instead, I was simply told they couldn't help me and refused to take my order. The entire situation was unnecessarily humiliating and left me feeling mortified. Customer service should involve at least attempting to help when a store's equipment isn't working properly. Unfortunately, this experience was so embarrassing that I won't be returning. read more

Starbucks - I'll be going to Dutch bros across the street. Starbucks is such a disappointment. - Coffee & Tea Near Me - Williams, California

Service was quick and friendly, but food was kinda gross. Just ordered 3 petite scones. Saw staff dump them from the plastic package into a paper bag and hand it to me. Not sure if these had been frozen and were in the process of thawing, but the icing is wet and sticky. It stuck to the paper bag. Scones are still cold, so I suspect that is what happened. Left high points of icing in the bag. Came out of bag with strands of icing attached to bag. Ugh! Restrooms were clean. Has the new set up of communal sink outside restrooms. Faucet integrated touch free soap dispensers were empty. A pump soap dispenser was on the sink, as well as paper towels. Didn't try to activate the faucet integrated air hand dryer. I don't think I'm going to eat these scones. Wet pastries are no fun. Plus scones are usually pretty dry. read more

Starbucks - Wet scones. - Coffee & Tea Near Me - Williams, California

The quality control here needs work. This is the only crappy hot chocolate I've had at a Starbucks in the US, Canada, Japan, China, Mexico and Taiwan. It tasted like tainted water and was not hot. I tasted it in the parking lot and returned to complain but the doors were locked. They close at 5PM every day. What a waste of $5. read more

The store lobby is closed with a sign on the door saying to use the drive-thru. The Starbucks app indicates that in-store orders are available, but after placing a mobile order, you will wait in a drive-thru line for about 20 minutes to obtain your order which is no longer at the appropriate temperature due to the long wait. This store is a pass; I would suggest other locations. read more

Giving credit where credit is due-- Elizabeth was amazing!! She showed kindness toward others & patiently showed the new staff how to enter specific changes to the beverages we ordered. She was friendly & genuinely cared about the customer experience. Amazing service all around & we were helped by 3 different members of the team She was leading that day. True example of "tone at the top" & under her management, the team flowed so well. My sister & I met up with our parents here on Saturday to celebrate an early Father's Day with pops. Everything was clean inside; peaceful & umbrella-shaded outside, and each staff member was friendly, quick, and helpful. Mind you, we were there for a couple of hours chatting, laughing, enjoying various beverage. My cappuccino was tasty & then I tried their new summer boba drink with lemonade. read more

Not the best Starbucks we've visited, but when ya gotta have coffee fast while on a road trip they are mostly consistent in what you get.

Trying to stop at the Williams Starbucks has become more trouble than it's worth. The mobile app almost always shows most drinks as sold out, the online ordering system is frequently shut down, and the store lobby is closed at least three times a week. This store is right off a major interstate, yet it operates like a forgotten roadside shack rather than a flagship convenience stop. What makes it even worse is that people often drive 15 to 20 minutes from neighboring towns just to get a coffee, only to be met with these constant inconveniences and closures. I Definitely let corporate know hopefully this gets fixed asap! read more

Horribly slow service. Cappuccino had foam only. Servers UNHELPFUL!!! Do not go here! read more

Waited 6 minutes before anyone took my order in the drive through. My orders simple iced americano nothing fancy. Waited another 8 minutes for my drink to be made (no line or people ahead of me, no one inside either or I wouldn't mind the wait) woman with the mask seemed to be very annoyed and acted like she didn't want to be there. Inside seemed very dirty with crumbs and spills. As a person who works in customer service in a restaurant industry, a smile, have a nice day and clean work station goes a long way. read more

Took over 20 min to get drink and it tasted nothing like a pumpkin spice latte! Parking lot is too small and staff has no idea what they are doing. read more

This is the worst Starbucks. Do not stop hear unless you are desperate. Staff totally messed up order and then shrugged it off like it was my problem. read more

Bathrooms need cleaning. Main sink for bathrooms needs scrubbing. Flies on food! Disgusting read more

Starbucks - Flies on food? Nobody cares. - Coffee & Tea Near Me - Williams, California

Driving from LA to Williams, California ordered a Cappuccino Grande, Dragon fruit,Grande and espresso 1 shot, Not happy about it cause 3 server 2 guys and 1 spanish Lady. We ask where is the espresso, instead of helping she keeps smiling for some reason instead do her job. What kind of customer service instead of 1 star is 0 star. Is not my fault . specified 1Cappuccino, 1,Dragon fruit and 1 shot of espresso they gave as a espresso cappuccino!!!! Ok i'll just pay if it's not enough. but don't smile on your own colleagues fault.worst customer services. read more

Starbucks - Ordered from Williams, California supposed to be a Cappuccino, the Server ring me as a Espresso Cappuccino ) told him a Grande) - Coffee & Tea Near Me - Williams, California

The manager there needs to get it together. I used the rest room & no t.p. The bathroom was disgusting! We usually stop there on road trips but will pass by from now on. It was really bad or I would not take the time to write this review. read more

The wife & I decided to take a long drive from our home area of Sacramento to visit Redding for the day and do some vintage shopping. We both agreed to stop at the next (off the freeway) Starbucks location for snacks. Firstly, I drive up to the window, no response. My wife exits the vehicle, goes to the restroom, returns, and there is no response. I am guessing at least 5 minutes of NO response till I'm like, hello? "Uhh, please hold, thank YOUUU" said with a twinge of attitude. At the window, I kindly asked for a receipt. "We are out of receipt paper!"..... really? REALLY? At this point, I could feel my inner Karen poking out, so when my wife whispered, "they warmed your blueberry muffin " I just handed back the bag saying, "I'm going to need another muffin not warmed, as stated during ordering." I know, I know, coffee places catch a ton of shhhhh.... (yeah), but... take a few minutes to tell me to politely hold on, try to find receipt paper (if possible), and have a little bit of politeness. An eye roll from the barista at the window would have made this experience complete. read more

One word.....SLOW. Two words.....ALWAYS SLOW! Every time. Where's management, or, is there no oversight at this place? The one star is because, although slow, they are friendly read more

Ordered a Venti cold brew. Waited 15 minutes for it and he gave me a grande. Very slow and apparently don't listen to people order.

I come here multiple times a week and my drink is always incredible and I've never been to a more consistent Starbucks drink wise and customer service wise. The entire staff is so friendly and enjoyable to talk to. It's worth the drive! read more

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One of the worst customer service Strbx I have been to. I was so dispoonted that it took from 10:43am to 11:03am just to make two specialty drinks and one regular hot coffee. I get it... they were busy and that I was not the only one there, but how does the person who ordered after me gets all of their drinks first before me. Never again will I be stopping at this strbx. After sitting there waiting for 20 mins I was watching how the baristas were make the drinks and honestly it was so disapointing how messy, and disorganized they were. They definitely need more coaching and training. read more

What a joke of a store. Can not make orders correct or fix the issue without becoming hostile and rude. If this is a franchise store, the owner needs to get on the ball and run their dammmmmm store!! read more

Service is slow at best. The place is filthy. There are no napkins, no straws, no toilet paper. Everything is sticky and dirty. read more

I LOVEE THIS PLACE! Great drinks, great service, but sometimes dirty? love thier popcorn! totally recommend for drive thru can kinda get crowded makes my drinks correctly! read more

So disgustingly dirty. The staff was OK putting drinks and straws on this counter. We were here for about a half hour waiting for our drinks, and not once did this counter get wiped down. Staff seemed stressed, the wait was long, and the place was in complete disarray. Because everything was so dirty, I was a little hesitant to drink my beverage. read more

Starbucks - The counter where staff put pick up items. - Coffee & Tea Near Me - Williams, California

Great place on I5 to take a break from life and grab a cold drink to replenish the soul. The local Starbucks barista Ally was awesome and super helpful in recommending a drink. she was super friendly and treated everyone like family. Great job. read more

Starbucks - Coffee & Tea Near Me - Williams, California

We were there recently. Not very clean first of all. My Grandson overheard a conversation between two employees at the register while he's trying to order a drink. One was saying garbage needed to be dumped and the one it was directed at said it's too much. They were going on about this in front of a customer. He's 11 but he comes back to the car saying "someone's getting fired today!" I used to live in the area, lots of turnover and it's sort of hit and Miss with service. Some are very good. Others shouldn't be working there. read more

The website says they close at 9 pm but when we tried to order through the drive through before 9 (after 8:30) someone came over the intercom to say they were already closed?? Kind of rude, no apology or explanation. Would never be acceptable to close the store I work and deny people service before closing time.. so yeah.. rude and a bummer. read more

Stopped in while passing through. Not only was this place FILTHY but the manager was so rude. I placed my coffee order (passed on the pastry due to the amount of flies buzzing around in the case) went and used the bathroom. When I came out the manager aggressively told me the lobby was closed. I replied Ok she got louder and ruder...I finally got my coffee and happily left. That will not be a pit stop again. read more

Very helpful! We ordered Starbucks in another city and stopped in William to see if they could fix the orders (no honey in the Honey Citrus Mint tea, and the lid kept popping off the coffee cup). They were extremely helpful and kind. read more

My experience at this Starbucks was certainly unusual and deserves 5-stars due to the professionalism of the staff and their response during a crisis. And by crisis, I refer to their system going down while a massive line of caffeine addicts sat patiently in their cars outside in the hot summer heat. We were coming home from a long road trip and apparently had the same idea as half the population of Williams, so we decided to avoid the drive-thru line and order ahead via the app. This turned out to be a lucky decision. Right when I walked to the door, they locked it up and added a written sign about being closed due to the machines malfunctioning. I knocked on the door and told them we had already ordered and the nice gal, who was already feeling the pressure from the beeping line of cars outside, said they'd get right on it. Even with all the madness, she delivered our drinks in less than ten minutes with an apology. Starbucks in general is totally hit or miss in terms of service, but here they were handling an unfortunate situation well. I'm not sure how it all turned out, but I hope they got their system back online and their customers happy! read more

Starbucks - a sign in the window of a coffee shop - Coffee & Tea Near Me - Williams, California

This place is disgusting. There are flies everywhere. I mean everywhere. !!!! There is one person making the coffee. It's been a 30 minute wait so far. I hate Starbucks coffee anyway but stopped here because I'm traveling and someone I'm traveling with wanted a chai from here. Can't imagine why there's so many people here. If I hadn't already been waiting so long for this stupid chai, I'd walk out. read more

I was trapped in the drive thru for 20 minutes! When I got up to the window, no apology, explanation, or compensation. She did have a smile though and the drink was good. read more

Whoever girl was at the drive thru window around 7:45pm 1/16/2024 needs to fix her attitude please. I'm trying to go get some coffee very happily just to get there and hear bad attitude, it just ruins everything. Please Starbucks have someone else at the window or pay her more so she can at least pretend to be a nice barista. Thank you! read more

I'm not a huge Starbucks consumer but it's early and I'm on the road...can't be too picky right? Drove away with this...Best Drive through experience ever! Casey is biggest win for this store! read more

Lacking customer service & awareness big time. Everyone laughing and talking & yelling to take breaks while taking my order.

Beautiful decor and comfortable furniture. Ample light. Loved the games including pick up sticks. That's about where the positives end. Dirty seating, dirty tables, dirty drink counter, dirty bathrooms. We asked for our breakfast sandwich to be extra toasted. The bacon looked raw. The savory breakfast sandwich had someone else's frosting on the bottom. Not appetizing nor did it taste good like this. Unfortunate that such a nice location has been neglected and is so dirty and careless in food production. Thankfully our coffees turned out okay. read more

service was pretty bad! 4 employees, and only me standing in the line inside the store.... No greeting, no energy. I literally stood here for 5/6min before a young Riley finally came to the counter! Cool kid though! He gets 4 stars. As I watch people come in, still no greeting!!!! Hope they have a better day .... Service sucked but the drink was amazing read more

Starbucks - a red car parked in front of a coffee shop - Coffee & Tea Near Me - Williams, California

Made a pit stop here on our drive back home from Oregon. I felt the need for something refreshing and remembered having the "pink drink" a while back and liking it. I also wanted to try their new chocolate pistachio swirl pastry. So after using the facilities, I ordered my drink and treat and waited for the order, which took a little longer than usual. The drink did not taste as good as it was the first time I tried it (at a different location), it was more watery and tasted different, not as flavorful, and the pastry was so small and dry and nothing I would ever order again. Overall a disappointing Starbucks experience. But the worst part was the water. I asked for an ice water and when I tasted it it was by far the worst tasting water I have ever tried in my life! I understand the free water they give is tap water, but for the money Starbucks makes, they can't throw a cheap filter on the tap in the stores where the water is absolutely hideous and undrinkable? I mean, wow was it bad. I threw it out and I literally never do that. Maybe they mistakenly gave me old bong water? LOL read more

You'll notice it's not 9 pm but they closed. We got there at 8:30 and one person in our party ordered a small coffee in a large cup with whipped cream. $4... and what she got was one inch of watery coffee in a small cup with a lot of whipped cream. She told the boy/man that it was t right but he said they weren't making anymore coffee. So he offered nothing more but a poor attitude. Our other friend wanted whipped cream on her drink, didn't get it, when she pointed it out he argued with her until she showed him ON THE CUP what was ordered! He was rude and unapologetic. read more

Dirty bathrooms, and 25 mins plus for our drink order which was just two iced coffees. We had planned a quick stop off the I5, and it ended up being a huge ordeal. read more