Have used them more than once in multiple decades. Definitely a great place, great prices, and…read moreamazing customer service.

Recently we ordered carpet and had Carpet Factory Outlet install the wall to wall carpet in our…read moreManhattan apartment. Everything went smoothly and Rob was accommodating and pleasant to work with. We can definitely recommend Carpet Factory Outlet for all of your floor coverings.

I should have been turned off by the shabby studio and limited on-the-floor help, but they were…read moreconveniently located And I took the easy way out. I emphasized that I wanted a carpet that did not show foot marks. The samples appeared to meet this requirement--until the installation. I now have foot marks everywhere The installers were competent but did some damage to my hardwood floor and crumbled a bit of a corner wall. A request to discuss the possibility of their contributing to the repair was met with silence--as was a request for an explanation about the thick carpet. I really expected a more decent exchange. They wasted no time charging my credit card. Wish they were as swift with communication. Buyer beware. I'm out about $7500.

I recently purchased a large area rug for my bedroom. I was extremely impressed with the quality…read moreand service I received from Alan, Sue and Miguel. The store has an enormous selection of every category and I would never go anywhere else.

Would give zero if possible. Shopping for a new area rug and found one I liked. asked if they…read moredeliver etc.. The response? " every time you open your mouth it costs more" let me tell you.. if this was the last store and last rug.. I would not purchase.. Mike's attitude sucks. he was rude .. go somewhere else..

Great customer service. Installation was fast and perfect. Gave good tips on how to take care of…read morethe carpet. Will be returning and recommending in the future.

We needed a new carpet for our entire house A friend…read morerecommend liberty and we received a on site estimate The price was great and we received a flatrate. They started the work the next day at 0700 and as promised finish everything the same day. We are very happy with the results and live love new red carpet.

Mr. Buono arrived on time for the initial consultation, answered all of my questions. He was…read morestraightforward, knowledgeable, and also flexible. There was a minor scheduling hiccup on the day of the work, but it was ultimately resolved and the project was completed on time. Most importantly, the quality of the work was excellent and I would definitely hire again.

I can't say enough about Buono's…read more I had heard good things about the company from other folks in my building, as well as on Yelp, and from the first moment I requested a quote through Yelp, Lou Buono was responsive, courteous, and an actual pleasure to communicate with. If you've worked with a lot of folks in the trades, this is very much the exception to the rule, and as such I was pleasantly surprised. Lou quickly got back to me with a very reasonable quote, and once we agreed on the details and a date, we were off and running. We had some damage and discoloration on our white oak floors, and we wanted to sand and refinish them. Lou was helpful as we got together the paperwork my building required to get it done. On the agreed upon day, his guys showed up on time, and while they weren't the excellent communicators that he is (their English wasn't great), they were conscientious and obviously knew what they were doing. Lou said the work would take 1-2 days, and they were done in just a day. We had a minor hiccup after the fact, but Lou immediately investigated the issue, and handled it well. I'll definitely be going straight to Buono's next time I need any flooring work done.

From my first phone call I knew I was speaking to a trusted company who knew what they were doing…read more Luke, the owner asked me questions to understand what I was looking for, how much I wanted to spend and gave me suggestions I never even considered based on my responses. I went to his store and he showed me what he thought I would want, again based on just our phone call and he was on point. He then came to schedule a home visit to measure it and then it was installed. The installers were professional, on time and did a fantastic job. The best part is that it was completely affordable. The entire experience was truly very enjoyable because I truly trusted them from the beginning. Thank you Luke and team for a really great job. It's almost like we have a new home. I would recommend Carpets 46 100%!!

please do not use Carpets 46 for hardwood floor. Wood quality was inferior and installation was…read moredeplorable. owner is all smiles and loves saying 100 percent none of which is true.

This place has a great variety, great prices and, a shout out to Shaq, who was very kind and…read morepatient. He never seemed to rush us nor try and sell something that was not needed. He made the whole process awesome. And a shout out to his installers, Pablo and Juan did a great job.

They have really good quality carpets and have amazing selections for very good prices. I highly…read morerecommend them!

The team was great! Floors look beautiful, the guys were efficient, Berti was very communicative…read moreand they left my house spotless.

Unprofessional. Never called back and never responded back to my texts. For what reason I have no…read moreidea. Called this company and spoke with Berti. I had water damage to one of my room upstairs due to a radiator leak. I wasn't sure if we needed to do just the 1 room or the whole upstairs since the wood is all connected. When I had spoken to him on the phone he said there may be a slightly different color if we do just the one room. So before he came out, I asked if he can get us both quotes. He came out when I wasn't home but my wife was. He didn't measure anything. Look at the room where the damage was and left. He didn't look at the rest of the upstairs. I didn't get a message for him so I texted him. He gave me a quote for the one room. I asked, do you have a quote for how much it would be for the whole upstairs. He said he didn't look at the other room upstairs. I described the size of the other room upstairs and he texted back with a quote. I asked if you can send me in writing the 2 quotes. He said he has to charge me $150 for the quotes. Then I said, "What? Why?" He never responded. Just in case he didn't see it, I text him again the next day. He didn't respond again. Extremely disappointed with him and his lack of response.

Carpet Time has provided me with floor coverings in every room in my apartment. I have done…read morebusiness with them for over 30-years because they have quality products, expert sales staff to advice and offer great value to their customers. I wanted to especially compliment their installation staff. They are highly professional, know their craft, work quickly, cleanly and always friendly. Capet Time is where the Manhattan decorators, designers and architects go for their clients floor covering needs. Visit their showroom and you will be impressed.

Been driving by this place my whole life & never needed to buy rugs! When I got there for my…read morescheduled appointment, they told me I was accidentally double booked with Eleanor! Yikes! But no worries, Christina could help me& boy was she superhelpful, patient and kind! I picked out the perfect rug! We had an attic & staircase install set up within a few days. The 2 installers were friendly and professional. They did a great job! We will be back for more carpets soon!!

Solid work, clean and responsive. Original poly had issues (likely from producer), but they were…read moreresponsive and addressed all issues. That's all you can really ask of a company!

NYC Floor Pro is as good as it gets. In 2017, I had them remove old hardwood floors in my prewar…read morecoop (only in living room, foyer, and hallways), they added soundproofing, leveled the floors (as much as they could) using plywood and topped off with prefinished red oak floors. Back then I decided not to do my bedroom or my kitchen but soon came to regret it. I recently decided my bedroom floors needed to be brought up to the same standard as the rest of my apartment. I was also sick of the ugly tile floors in my kitchen. Fast forward to a week ago when John's crew worked magic to upgrade the rest of my apartment floors (see pics attached). They did the same process I described above for my bedroom and added vinyl flooring to my kitchen. I highly recommend NYC Floor Pro and of all the contractors I've used during my current renovation, I was super pleased with the professionalism all around from dealing with John to working with his crew. I greatly appreciated how considerate and pleasant the crew was and appreciated how well they cleaned up after themselves (since I had painters coming in the next day). John was also super helpful in getting me all the documents I needed to submit a comprehensive alteration agreement that was approved quickly. Don't hesitate to go with these guys as I can attest my old floors (installed in 2017) still look brand new and everyone still compliments them.