I took three Persian rugs to this store for cleaning. Two came out fine, but one was returned with…read moreripples (see picture). I left the rug on the floor for a few weeks hoping the ripples would settle, but they did not. I asked Baseer to take a look and fix the issue, but he denied that the rippling had anything to do with the washing--which is simply not true, as the rug was perfectly fine beforehand. He then charged me an additional $175 to "fix" the rug, but he was unable to do so. The rug still has ripples, and now it is also stretched out of shape (see pictures). When I confronted him about the poor quality of work, instead of taking responsibility, he repeatedly accused me of lying, raised his voice, and even said he never works with people of my background and nationality. This was despite the fact that I had already paid for his poor service and was only voicing a legitimate concern about customer service. To be fair, Baseer's prices are reasonable, but that is probably the only positive thing about his business. Unfortunately, the rug in question had deep sentimental value for us, and now it has been ruined. All he did was accuse me of lying while charging me for services he did not properly deliver. Absolutely terrible customer service. Stay away at all costs.

My experience with Baseer has been nothing but superb -- because of his professionalism, his focus…read moreon serving his clients, his talents and the quality of his work, and his reasonable pricing. It all started when Basser answered his work phone at 9pm on a Friday night two weeks ago (I had planned to leave him a message). He took my info and called me back the next morning, as arranged. When Baseer came to my home the following Monday afternoon, we focused on two rugs - a small silk handmade Turkish that was in need of deep cleaning only and a 50-year old, 9'x14' green and ivory Indo-Chinese medallion rug. This rug was severely and unevenly faded, had damage on a small border area due to resting under a heavy upholstered chair, a few 1-inch "pock marks" in ivory areas of the rug, and badly "eaten-up" and uneven fringe. . He worked with me on an approach that would bring the large rug back to life - stunning and "whole' but, per my preference, showing small imperfections of age. And would keep the price in a range I was willing to spend at this point in time. After showing me some interim pictures post-repair, I realized it would be insane not to spend a little more to re-fringe the rug. Both rugs were back on my floors the following Monday afternoon and laid down by Baseer and his lovely wife, Veda. Already, I've gotten several "ooohs and aahs" from the small number of people who have seen the rugs. Baseer left last Monday afternoon with one more rug - a Chinese English Garden woolen runner that hadn't been cleaned since I bought it in 1991/92. The pictures Beseer sent this morning, after it was cleaned, show such bright colors that it almost looks like a different rug. And it also looks new, since he also re-fringed it. In addition to being a delightful individual, Baseer is very knowledgeable and talented (he does some of the detailed color restoration himself). He loves his work, has a sharp and artistic eye, and believes that he does well when his work makes his customers happy. All this at very fair and reasonable prices. What more could I ask for?

If you need carpet and want quality products, fair pricing, expert guidance and professional…read moreinstallation, this is your store! Jack was a pleasure to work with from start to finish. He helped me find the right carpet for my new home with patience and knowledge. I really like the look of my carpets and have zero complaints. I highly recommend this place.

Got carpeting about a year ago and had a great experience. Needed carpeting for my new home and…read moreknew immediately where to go. Patrick was beyond helpful and prices are fair. I plan on getting a runner for my steps soon and I will be back for sure!

This place is PHENOMENAL. It's a complete treasure trove and a bargain shopper's paradise…read more Some of the older reviews really don't apply anymore as I've found the staff to be incredibly nice and helpful. They are willing to barter, hold items while making selections, help load into vehicles, and even keep an eye out for things you're hoping will come into the store. It's the great way to reduce your carbon footprint and stay busy with inexpensive home projects during the pandemic. I plan to make it a weekly outing while I'm renovating my 1940's house.

This place should be shut down for their poss poor customer service. Why does junkluggers…read more employees tell customers they forgot about your delivery, why? The so-called employee Lon wants to apologize. Why don't you close up shop and move to another location such as Bridgeport or a different state.

I needed a rug repair and cleaning for my Bokhara vintage classic rug due to damage from moths…read morethat got to eating it up in storage. I had the best experience working with Heather in the rug store who was very friendly, knowledgeable and professional. She had the repair guy come within 48 hours of my store visit and the repair and cleaning was done in a week. I was amazed with the final repair and it looks brand new. Highly recommend if you have a rug needing repair go see Heather.

Norwalk, CT. We had Veronica Blassberg assist us. She's a wonderful decorator and she guided us in…read moremany of our decisions. We had a direction and an image we wanted but Veronica was able to show us what we wanted and all the pieces to make it happen. We highly recommend her, whether you're looking for a nice gift, a decoration for an empty space or you want to redo a room. Thank you guys so much.

Outstanding experience from end to end. Very competitive pricing, excellent guidance in the…read morepurchasing process, personable and professional sales staff. Very responsive to calls, delivery was spot on the estimate date. Installers were dedicated to precision and vested in the end product. All so refreshing in a world where so many are dialing it in. Highly recommend. Thank you William, Memo and Oscar.

From the owner: 3rd generation family owned since 1923. We have one of the largest showrooms in the area offering a…read morewide selection of carpet, area rugs, remnants, antique and semi-antique rugs.

Unfortunately I had a terrible experience with Darien Consignment. Stephanie, the owner was beyond…read morerude and dismissive when I asked simple questions regarding my account and contract. She also said all my pieces were donated (couldn't tell me where) when in fact a dining room sideboard was sitting in storeroom. Awful experience!

The owner is always rude and unhelpful. She constantly tells you it's a new item when in fact the…read moreitem will have been in the store for at least several months. She will tell you a made up (higher) price than the item is actually tagged for. Then when you find the tag with the correct price she gets snippy. It's a consignment store, yet she doesn't let you take home items to try out first. And she will hold items that have been sitting in the store forever because "a decorator was interested in it".

Nazmiyal has an amazing collection of rugs here and impeccable service. They will always patiently…read moreanswer all your questions, and they're honest and fair with the prices! I came here after hearing great things from other customers and the experience did not disappoint. Love this place!

We bought a beautiful tapestry from Nazmiyal and hung it on our dining room wall as art. They were…read moreso easy to work with and handled all of my questions about packaging, display, and care so nicely. We live in the midwest and all was done by phone and email - making it such a seamless process. They shipped it perfectly with such secure packaging and care for the item. We get compliments on it whenever we have guests!

Ive had three antique Persian carpets cleaned and edges fixed by Kaoud in the past. This time I…read moreasked Fred to help identify and determine about 7-8 more antique Persian pieces. He was super helpful with information and advice. Some were in good shape, others not so much. Bottom line, I trust his opinion, respect his honesty and didn't feel pressured. I highly recommend Kaoud.

We hired Kaoud to clean our oriental carpets when we moved to Norwalk and they did a truly…read morefantastic job on our fine carpets that were way overdue for cleaning. Their friendly, capable crew picked up and returned the hand-cleaned carpets and actually helped us get them in place with new pads, assisting with moving some heavy furniture. In one case they performed a miracle because that old rug had been in a basement. It was heavily soiled and it came back looking nice enough that we placed it in the primary bedroom. Kaoud's work was outstanding. Do not be surprised that it takes some time. Your rugs are literally hand washed and air dried, so in our case it took four weeks from pick up to reinstallation. But the time it took them was understandable. The staff is knowledgeable and answered all of our questions up front. I can Highly recommend them.