I have been coming to MiMi's Med Spa for over 2 years and I must say as a returning customer, their attitude and practice have shifted from genuinely caring to very arrogant and rude. I'm shocked that after I referred this place to many of my close friends and family and paying for therapies like Thermage, Ultherapy, as well as continuous treatments of Botox and M22 laser, helping their business flourish and thrive, MiMi chooses to treat myself and my friends in such a careless manner. Here are the incidents that have occurred detailing the lack of respect and care for loyal customers: 1. In 2024, my mother-in-law came in for Botox. The staff took my MIL's driver's license and never returned it to her, risking a traffic ticket for my MIL driving home without knowing it's missing. When my MIL called their office, they told her to come in a get it herself. We live 40 minutes away from the med spa and it's no fault of our own. It's only after repeated requests from my MIL, they reluctantly had one of their staff who lives close to my home. 2. I wanted to give MiMi and her staff benefit of the doubt, therefore I continued to refer my friends to them because I simply liked the results I received, not the customer service. Unfortunately my friend's mom became the 2nd victim of their disorganized practice. Her mom also was not given back her driver's license when she spent more than $7000 in one day in April, 2025 and didn't realize it until she was about to board her flight in the morning. When my friend contacted MiMi's med spa and they were very cold and disrespectful towards her and asked my friend to retrieve it herself. Though eventually MiMi and her team delivered it via Uber, it was not voluntary and only because the customer became visibly distressed and angry. Repeated offenses reveal the lack of protocols to protect customer's best interests and the fact that they only care about money and profit, not after care or maintaining good rapport with existing customers. 3. December 2024. During my 2nd session of M22 Laser therapy, the NP (name is Cynthia) who performed the procedure burned off part of my hair on the right side and the front and end of my left eyebrow. They have not fully recovered till this day (6 months later). This is the only time MiMi apologized mildly but did not offer any substantial or concrete actions to compensate for this grave mistake as verbal apology does not cost a dime. 4. May 2025. I came into the clinic for what I thought was my last session out of the 6 treatments of M22 laser. I had not been told otherwise by MiMi or her staff when I scheduled my appointment. However, 15-20 minutes into having the numbing cream on my face, MiMi walked in with a paper and casually told me that in fact, I don't have any sessions left. I was dumbfounded to say the least. I asked her why neither her or her staff had informed me when I had my real last session in April and that she never mentioned a word when I scheduled for May. MiMi didn't deliver any apologies, she just shrugged her shoulders and said: "well, it's not like I would know". Her refusal to take accountability of what is clearly her oversight infuriated me. But this is the not the worst part. She then had the audacity to ask me if I want to purchase additional sessions of M22 or to consider other therapies. I declined firmly, thinking to myself : "not with the way you and your team has been treating me". MiMi then told me that I have to remove the numbing cream on my own in the bathroom since I'm not proceeding with any treatments. One of her staff also came in with a smirk on her face, making a comment of : "oops, you just wasted a trip all the way here" since they know I live 40 minutes away. This overt disrespect and ridicule towards a loyal customer like me burned my bridge with them forever. I went to the bathroom and started removing the numbing cream but because I had never done it myself (previously with paid treatments, MiMi always had one of her staff do the application and removal, as it should be, we are not here paying $10 to buy apples) I accidentally let the residual numbing cream came into contact with my lips and my tongue and my mouth was left numb for 90 minutes afterwards, which was pure torture! Given all the elaborated details above, I'd warn all the current and future customers of this place to be very cautious. It doesn't matter how much money you've spent here or how many customers you've referred to them, they are not grateful for your loyalty, especially if you demonstrate kind and empathetic demeanor I once had, they will exploit it and make you an expendable. I'm sure they save their patience and great customer service towards others who are more demanding and diva like. As soon as you discontinue the therapy or identify a deficiency they have, they will turn their back on you in a split second and leave you feeling abused, disrespected and humiliated! read more

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I took my mother to this clinic, and sadly, the experience was terrible from start to finish. We were recommended by a close friend who have been coming over for 2 years and she is also in the medical profession, therefore we had a blind confidence that MiMi's med spa would deliver topnotch result and service. My mom purchased more than $7,000 that day and we had an appointment but the wait time was ridiculously long -- we were kept waiting for hours with no clear communication. We stayed from 11AM to 5PM in starvation. MiMi promised to buy lunch for us but she only bought 1 meal for me and mom to share, which is utterly unacceptable, especially considering the amount of money we spent. Worst of all, the staff forgot to return my mother's driver's license, and we only realized this while rushing to catch a flight. Because of this, we missed our flight, causing unnecessary stress and financial loss . When we contacted them about it, their attitude was indifferent, and they offered no real apology or urgency to resolve the issue. What's more disturbing is when my mom had questions and concerns about post procedure recovery, MiMi stopped responding to my mom's inquiries, demonstrating the the lack of care for customers and the fact she only wanted profits. For a place that promotes itself as professional, the lack of care, organization, and basic customer service was shocking. Would not recommend and will never return. read more

Went in for the latest Ultherepy Prime treatment and I was so happy that Mimi did such a great job and the entire process is really painless. I was a bit nervous but the process was such a breeze. I'm happy with the result and it's still improving. The staffs there are all super nice and they pamper you with everything they can think of - drink, deserts, calf massager, and constant check-ups with you to ensure your comfort. This is really a professional and reliable Aesthetic clinic with super reasonable prices. A big thank you to Mimi and Yanni! Highly recommend their services! read more

Excellent services and results! Everyone at the clinic is well trained and super friendly. After my skin is treated, I look much younger. The end result is truly amazing and will last about 1 1/2 years. read more

Very good service, technology is also very awesome, the machines are all the latest models, reasonable price, recommendable medical cosmetic clinic read more

Been here a couple times for facial and injectable treatments. Now they move from Rosemead to Nogales Medical Center in West Covina. Very clean and comfortable environment. All the staffs and providers are professional and friendly. Will keep coming back and recommend to my friends! read more

Starlit Aesthetics - Medical Spas Near Me - West Covina, California

I've been coming here for a few years now. I've done M22, Botox, Lips filler, this place is amazing. They have an extra friendly staff, especially Mimi. I feel like I've been treated like a queen. They prepared cake and coffee for me. Mimi is really knowledgeable and have years of experience to know what she is doing. Highly recommend! read more

Starlit Aesthetics - Medical Spas Near Me - West Covina, California

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Very sweet and well organized place！Feel free to ask questions and get services whatever best for clients. Both injections and laser treatments are practiced very professional and can see good result immediately. Definitely it's a good clinic for anti-aging and daily beauty maintenance. read more

Starlit Aesthetics - front desk - Medical Spas Near Me - West Covina, California

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My friend referred me this place for M22 laser. Mimi did an amazing job and always show her professionalism and care to her patients! They also have Ultherapy, Thermage, injectable and facial treatments. I will definitely come back! read more

I have been getting services from Mimi for years. She is not only honest, professional, friendly, but also she is highly skilled that all her customers see results! My yearly routine includes thermage, ultherapy, Botox, microneedling, laser, and skin boosters from her. I might try her filler some day! read more

Professional and beautiful place. Everyone there is very nice and helpful. Every question I ask is properly answered.

This is the friendly place, I got two Voluma done on Friday, and all look great, nurse Mimi she's so gentle , I almost felt asleep when she s doing injection, highly recommend this place, I'm looking forward to going again read more

not only are they very nice and have great customer service but I've seen so much improvement in my skin since I started going. I've recommended this place to friends and family read more

I had my M22 treatments here 3 times and I love the result! They are very professional and provide good service all the time!

Very clean and pretty office. They will give you very professional advice on how to maintain yourself and take good care of you! I will have my ulthera done very soon! Very excited! read more