Have stayed here for 4 years, checked in and they want to charge us for 2 houses. Guest services…read morewas so rude and won't help us. They are stealing money from us.

We stayed here for one week, my family has three children under the age of five. The owner is very…read moreinvested in this new property and nice. She is happy to reply to questions and accommodate however she can. Since it's a newly renovated townhouse everything is new, which is nice. Pots and pans aren't scratched up. The townhouse itself is modern and nice, but not great for very small children. The owner welcomes kids and even has a high chair and plastic dish ware but the stairs are steep and uncarpeted(this wasn't false advertising, just wanted to let people know), dangerous for little legs. It would be great with older kids for sure! My review reflects the overall experience of staying at the place. The surrounding area is a little trashy. The Regal Oaks isn't really regal. The neighbors spend their afternoons fixing cars and smoking cigarettes on their stoops. They are perfectly nice but i hate cigarettes. When you walk around you notice everyone has reinforced door locks(I felt safe until i noticed that even though i have no reason to think these extra locks were needed ). And there is trash strewn around from the raccoons at night, one of which made it to the pool so the water slide was closed down to be cleaned and shocked. The pool water is a little murky looking and both my son and I developed a slight rash while we were there that disappeared after a week so it wasn't serious. We aren't sure if it was the pool or a sensitivity to detergent. The great perk is that it's really close to Disney and you can walk to "Old Town", which is also trashy but fun. There is a decent pizza place there too! If you aren't on air bnb and want to stay here, you can go directly through Regal Oaks and find different rentals there through them and don't have to worry about the air bnb process. It's perfect for older families(my father in law loved it) or young adults who want to be near Disney, a resort and in walking distance to some bars.

We are residents in the Reflections neighborhood and visit the Storey Lake Clubhouse pool often,…read moreespecially when our children are in town. Overall, we really enjoy the amenities, it's a great setup and something we value having so close to home. However, our most recent visit was disappointing. We were required to pay for our pass, and my husband ended up standing at the front desk for about 20 minutes because the staff member kept assisting other guests instead of completing his transaction. That was frustrating and could have been handled much more efficiently. More concerning is the lack of enforcement of safety guidelines. While some lifeguards at the slides are attentive and doing a great job, others appear distracted--on their phones or wearing headphones--and not ensuring the area is clear before the next person goes down. We've also seen ongoing issues, including children throwing rocks into the waters from the landscaping, spilling drinks in the pools, roughhousing, and tossing balls. On one occasion, a guest even had a dog in a float in the lazy river. Staff stated it was an emotional support animal, but regardless, this raises concerns about cleanliness and overall pool safety. We understand that many guests are on vacation and enjoying themselves, but for residents who pay a significant amount to access these amenities, there should be a higher level of consistency and professionalism from staff. With better supervision and enforcement of rules, this could be an even more enjoyable experience for everyone.

Story Lake has multiple communities that are all gated and very secured. They all have resort style…read morepools and amenities and are very well kept. Story Lake is spread over a very large area as it has multiple communities. I could not find the Dog Park anywhere so I doubt they have one luckily shingle Creek regional Park is right next to it.

This hotel definitely catfished us with the photos. The rooms are extremely outdated and untidy…read more There were hairs in the bathroom and bugs on the floor. Housekeeping does not do a good job. When we tried to check in, there was nobody at the front desk and the kiosk self check in was not working and we stood around for 30 minutes until someone arrived. The walls are very thin and you can hear the people in the rooms next to you. I would not recommend staying here.

You get all of the resort amenities like heated pools, hot tubs, activities, basketball court,…read moretennis court, sand volleyball court, workout fitness center, video game room, and the location is excellent for visiting Disney World and Universal Studios Florida! The only thing is the suite we stay in was a bit outdated and needed some patching and some painting. The price for the stay is hard to beat! The staff were really nice and helpful! Parking was plenty and nearby all the rooms!

My stay here was very short but I had such a wonderful time!…read more The hallmark was definitely the ambience and the brightness that illuminates throughout the home. Each room had it's own theme, my favorite was the flamingo bedroom. I felt as if I was staying at a family home, not a regular rental. It was so cozy and everything was very clean. The gaming room and pool were the two places where I spent the most time and the downstairs shower was so relaxing (I think I was in there for over 30 mins. LOL) I also loved all the Disney decor and wall art, which was very nostalgic. I did visit Universal Studios during my stay, which was only about 20mins away. I felt so at-home here and I honestly did not want to leave. I will definitely book here next summer when I visit Florida again!!

Clean, cozy, super cute and very close to all major attractions. Loved the playroom and big dining…read morearea!

Terrible experience!!! 3 houses in two days... We were forced to move with a 4-year-old with…read morespecial needs and a dog twice after we moved into the first house so three houses total. We had purchased $600 worth of groceries along with tuna snapper shrimp stuffed crab etc before realizing that the fridge didn't work. Later we found out that the AC wasn't running as it should. Naturally we were blamed saying that the freezer and AC run perfectly well. Next they moved us into a house for a day then asked us to move promptly after one day saying oops I'm sorry it's not a pet friendly home

Our family of ten stayed at the 722 Henley location. I have stayed at many vacation rentals in the…read morepast and most have everything you need. This one had one dishwasher soap, one laundry soap, one roll of toilet paper, no salt and pepper, no pizza cutter nothing you really need. The house itself is a nice home but really needs a good cleaning. Was dirty and the pillows are atrocious. We scrubbed it ourselves before even using it. Not even a mop bucket but then a call saying can you run water up to the tile mark to fill the pool. Was a nice home just needs some TLC. On a high note the company did work with me when Covid caused us to have to reschedule and add a few days.

Went for a week vacation with my family. We stayed at the villas at this resort. I read a few…read morereviews. They did not give this resort a good review. I didn't let that distract me and I still took a chance to explore this resort on my own, and I must say it did not disappoint. It was something for everybody to do in My group. that came down there with Me. The villas were very spacious clean guest services were very attentive. The pools were clean and sanitized. I have to give it a 10 out of 10 I definitely will be returning. I forgot to add the bar by one of the pools. I must say the Bar staff was very welcoming.

The rooms are dirty, unkept, dated and have bugs (see pictures of bug bites from inside the unit)…read more Resort fees were more than the cost of the stay .

Horrible accommodations. Cockroaches in the unit, broken and torn apart beds, broken toilets,…read moreuseless customer service people and "on site" maintenance is not on site and will not show up. This company sucks and these units suck. Find something better if you're planning on staying here.

Stayed here for 4-5 days in March of this year and absolutely loved it. The property has a large…read morepool, a nice sized hot tub, and a pond/lake that has a lot of wildlife in it. Our villa had 4 bedrooms and 2 bathrooms and it was comfortable and clean. We were on a half business/half pleasure trip and this accommodation was great. We were able to get up right as the pool area was opening everyday and use the pool and the hot tub facilities typically without anyone else there at all. Even in March the pool was warm enough to swim in and the Hot Tub was just great. In the pond we were able to find a lot of different birds, a ton of turtles, and even a gator! I love gators so that was awesome for me! Wouldn't hesitate to book this again.

If I could give this place less than one star I would. I have a whole laundry list of issues that…read morewe had in both the apartments that I stayed in over 3 week period. The first apartment had numerous issues the worst being the tour that just overflowed and flooded the entire bedroom the second day we were there we were then moved to a second apartment and it did the same thing we didn't even get a chance to use these bathrooms when they just flooded they were a large number of other issues within the both the apartments as well as issues with front desk and security not being available when they should have been and after moving out clean making sure both apartments were clean everything was tidy followed the rules never got my deposit back I have called numerous numerous times no one ever answers at the Barefoot suites as well as I call the corporate office and was promised call backs and never received them this place is a joke and a money pit Don't waste your time or your vacation staying at such a place

Lovely suites! It's like having my own little bungalow on a private lake. Location even came with…read morewildlife! No I did not go out and make friends with my prehistoric neighbor, but was able to get a few amazing pictures of him. The only downfall of the location is the proximity to Oldtown. The first night was a little rough but after adding some white noise I slept like my husband.... Oh no, I mean a bear!

I recommend it to everyone, super clean houses, excellence in service, fair price, I loved the…read moreexperience!

Do not recommend- We…read morebooked the day before our stay and were given the total price in a receipt via text. Just a couple hours before the 4:00pm allowed arrival time and even after they sent multiple private messages warning us of possible penalties and even added hidden fees they were to collect. Here is a list: --$50 if pool door is locked --$100 charge for any garbage left on pails or placed in barrels incorrectly --$90 fee to arrive an hour early --$1000 penalty if alarm is accidentally triggered. (At this point we called for details. We learned the alarm doesn't have a cover--it can be triggered by accidentally pressing the buttons. When we expressed our discomfort, we were told that if we didn't like the policy we could cancel our reservation. We begrudgingly accepted the policy.) --$290 for the dogs. This one came at about 5pm. The number of guests and our dogs were listed on the receipt. They texted privately that they realized they didn't include the charge in the price and they wanted to collect it. We texted a picture of the receipt to the Tropical Properties broker, but she refused to drop the pet charge. We were still about an hour away by car. We spoke to customer service at Air B&B and were reassured that we had until midnight to cancel the reservation, given that we had purchased the insurance offered by Air B&B. (BTW THE INSURANCE--A THIRD PARTY NAMED GENERALI TRAVEL INSURANCE--DENIED OUR CLAIM AFTER AIR B&B WALKED US THROUGH THE STEPS TO COLLECT OUR REIMBURSEMENT.) After cancellation we saw on the receipt that Tropical Properties were also planning to collect a $300 resort fee upon our arrival. WE DO NOT RECOMMEND renting any properties associated with Tropical Properties. And although our family has had many successful Air B&B experiences in the past--this was the first time we needed to file a claim through the insurance they offered. We feel the results are unjust and the insurance was a waste of money.