Have stayed here for 4 years, checked in and they want to charge us for 2 houses. Guest services…read morewas so rude and won't help us. They are stealing money from us.

We stayed here for one week, my family has three children under the age of five. The owner is very…read moreinvested in this new property and nice. She is happy to reply to questions and accommodate however she can. Since it's a newly renovated townhouse everything is new, which is nice. Pots and pans aren't scratched up. The townhouse itself is modern and nice, but not great for very small children. The owner welcomes kids and even has a high chair and plastic dish ware but the stairs are steep and uncarpeted(this wasn't false advertising, just wanted to let people know), dangerous for little legs. It would be great with older kids for sure! My review reflects the overall experience of staying at the place. The surrounding area is a little trashy. The Regal Oaks isn't really regal. The neighbors spend their afternoons fixing cars and smoking cigarettes on their stoops. They are perfectly nice but i hate cigarettes. When you walk around you notice everyone has reinforced door locks(I felt safe until i noticed that even though i have no reason to think these extra locks were needed ). And there is trash strewn around from the raccoons at night, one of which made it to the pool so the water slide was closed down to be cleaned and shocked. The pool water is a little murky looking and both my son and I developed a slight rash while we were there that disappeared after a week so it wasn't serious. We aren't sure if it was the pool or a sensitivity to detergent. The great perk is that it's really close to Disney and you can walk to "Old Town", which is also trashy but fun. There is a decent pizza place there too! If you aren't on air bnb and want to stay here, you can go directly through Regal Oaks and find different rentals there through them and don't have to worry about the air bnb process. It's perfect for older families(my father in law loved it) or young adults who want to be near Disney, a resort and in walking distance to some bars.

We are residents in the Reflections neighborhood and visit the Storey Lake Clubhouse pool often,…read moreespecially when our children are in town. Overall, we really enjoy the amenities, it's a great setup and something we value having so close to home. However, our most recent visit was disappointing. We were required to pay for our pass, and my husband ended up standing at the front desk for about 20 minutes because the staff member kept assisting other guests instead of completing his transaction. That was frustrating and could have been handled much more efficiently. More concerning is the lack of enforcement of safety guidelines. While some lifeguards at the slides are attentive and doing a great job, others appear distracted--on their phones or wearing headphones--and not ensuring the area is clear before the next person goes down. We've also seen ongoing issues, including children throwing rocks into the waters from the landscaping, spilling drinks in the pools, roughhousing, and tossing balls. On one occasion, a guest even had a dog in a float in the lazy river. Staff stated it was an emotional support animal, but regardless, this raises concerns about cleanliness and overall pool safety. We understand that many guests are on vacation and enjoying themselves, but for residents who pay a significant amount to access these amenities, there should be a higher level of consistency and professionalism from staff. With better supervision and enforcement of rules, this could be an even more enjoyable experience for everyone.

Story Lake has multiple communities that are all gated and very secured. They all have resort style…read morepools and amenities and are very well kept. Story Lake is spread over a very large area as it has multiple communities. I could not find the Dog Park anywhere so I doubt they have one luckily shingle Creek regional Park is right next to it.

Was okay... Pro:…read moreRoomy place and big location Good location that is close enough to go to Disney world but be near shopping area and other activities The Jacuzzi at where we stayed was really nice Con: All the pools are outdoor pools. We stayed in Legacy Resort in 2800 North Poinciana location in suite A, and found out that only the B suite has the washer and dryer. The front desk was kind to suggest two options. So if you roomed an A suite and want to have access to the laundromat, you'll need to either go to the sister Legacy resort located in 8451 Palm parkway Kissimmee FL, 32836 (5.7 miles away from the resort but use for free ) or go to paid laundry location called Clean Laundry located in 4002 West vine street Kissimmee FL 34741 (4.5 miles away from the resort) Walls are thin, so your next door neighbor can hear you and you can hear their business. I had a very horny neighbor and I heard them having sex loud and clear around night time and seeing they had kids, we heard their young kids yelling and talking really loud all through the day. Didn't matter much to us because we didn't stay in the resort area but went out most of the days, but it was a bit annoying. Activities are scattered so the pictures shown are a bit misleading because Legacy resort has three locations that are not walking distance, but if you are staying in one resort, you have access to all the resort amenities for all three locations. So call the front desk to find out what the location have on site if you have a particular activity in mind.

Booked a room for several nights while vacationing. Came back from Disney world at midnight and…read morethese morons locked us out of our room. They claimed we were supposed to check out and then check back in! Currently stranded with all my belongings in the room. No one of duty but maintenance. DO NOT STAY HERE! Took 45 mins to get back in. Do not stay here!!!!!!

Clean, cozy, super cute and very close to all major attractions. Loved the playroom and big dining…read morearea!

This was one of the best vacations my family has ever had. We felt very at home in this house. It…read morehas four bedrooms plus a pull-out couch in the living room. Three full baths. Private pool. And a game room which was a lifesaver. So much fun for the kids and adults alike. There are USB outlets and electric Outlets within an Arm's Reach no matter where you are in the house. So much better than staying at a hotel.

We stayed in a three bedroom suite for three nights. Room was nice. Only issues: no curtains in the…read morebedrooms so it's bright in the morning, and the shower in the master bathroom leaks water everywhere, but I think it's designed to be that way because there's a drain in the center of the bathroom floor. After our first night they called in the morning to check on us and did come in to try to fix our issues. There's dish soap, dish cleaning supplies, extra trash bags, dishes for use. We couldn't get the tv to work wish was disappointing when we were broke late at night. It kept giving us an error about the time needing to be set. There's a Pizza Hut downstairs which was convenient. Overall was really nice. Would absolutely stay again.

I will start by saying that the staff that helped us were very pleasant. I will also say that no…read morebugs were seen in our room. The positivity ends there. The rooms desperately need updated. The room didn't feel clean, at all. There were weird stains in the bathtub. There was a nasty yellow stain on the bedspread. The fixtures in the closets were rusty. The toilet wouldn't flush in the master bathroom. The carpet looked gross. The furniture was terribly scratched and just colored in with a marker. The smell of marijuana by the elevators was extremely strong. Parking was a nightmare. When we asked to check out only one day into our weeklong reservation, they simply agreed which tells me they know there are issues and are just resigned to the fact they the hotel is a mess.

Went for a week vacation with my family. We stayed at the villas at this resort. I read a few…read morereviews. They did not give this resort a good review. I didn't let that distract me and I still took a chance to explore this resort on my own, and I must say it did not disappoint. It was something for everybody to do in My group. that came down there with Me. The villas were very spacious clean guest services were very attentive. The pools were clean and sanitized. I have to give it a 10 out of 10 I definitely will be returning. I forgot to add the bar by one of the pools. I must say the Bar staff was very welcoming.

We stayed at Calypso Cay through Monster Reservations. The accomodations and check in was top notch…read moreand we got to check in early . The one bedroom was spacious. The pool crystal clear and the slide was a bonus. Being in the heart of Kissimmee was another bonus as visits to get spots in the area was great.

Horrible accommodations. Cockroaches in the unit, broken and torn apart beds, broken toilets,…read moreuseless customer service people and "on site" maintenance is not on site and will not show up. This company sucks and these units suck. Find something better if you're planning on staying here.

Stayed here for 4-5 days in March of this year and absolutely loved it. The property has a large…read morepool, a nice sized hot tub, and a pond/lake that has a lot of wildlife in it. Our villa had 4 bedrooms and 2 bathrooms and it was comfortable and clean. We were on a half business/half pleasure trip and this accommodation was great. We were able to get up right as the pool area was opening everyday and use the pool and the hot tub facilities typically without anyone else there at all. Even in March the pool was warm enough to swim in and the Hot Tub was just great. In the pond we were able to find a lot of different birds, a ton of turtles, and even a gator! I love gators so that was awesome for me! Wouldn't hesitate to book this again.

Terrible experience!!! 3 houses in two days... We were forced to move with a 4-year-old with…read morespecial needs and a dog twice after we moved into the first house so three houses total. We had purchased $600 worth of groceries along with tuna snapper shrimp stuffed crab etc before realizing that the fridge didn't work. Later we found out that the AC wasn't running as it should. Naturally we were blamed saying that the freezer and AC run perfectly well. Next they moved us into a house for a day then asked us to move promptly after one day saying oops I'm sorry it's not a pet friendly home

Our family of ten stayed at the 722 Henley location. I have stayed at many vacation rentals in the…read morepast and most have everything you need. This one had one dishwasher soap, one laundry soap, one roll of toilet paper, no salt and pepper, no pizza cutter nothing you really need. The house itself is a nice home but really needs a good cleaning. Was dirty and the pillows are atrocious. We scrubbed it ourselves before even using it. Not even a mop bucket but then a call saying can you run water up to the tile mark to fill the pool. Was a nice home just needs some TLC. On a high note the company did work with me when Covid caused us to have to reschedule and add a few days.

We loved our stay here. We had 8 people in a two bedroom villa and we were just fine! The second…read morebedroom is on the small side when you have suitcases involved but we made it work. We enjoyed the amenities around the complex. The concierge, however, was extremely not helpful when needing a parking pass- my one thorn! In close proximity to all the theme parks.

The property is massive and does offer various amenities. The room was spacious, the bathroom had…read moregreat water pressure. I really enjoyed the gym to include the Peloton's they offered.