this review is not about the company, however, I want to remark the excellent work that Mariana has…read moredone. I want to highlight that even though the company is not great employees make the difference. I've arrived in a bad mood, she was very gentle and explained and help with everything she could. I wanna give Mariana five stars for helping

Trying to fond B out why My service and 4 other neighbors…read moreinternet service has been off and all day. Made 20 minute calls to ai voice and could not get them to connect me to tech support - can I bill you for my wasted time? No support. No info. Nothing. Drove to Montgomery Lake Conroe office yelp lists as B open but as of 1:30 sat it is closed with no hours or sign on their door JAVE NEVER HAD WORSE, unresponsive service. Guess my alternative is to contact FCC. MAYBE THEY COULD HELP YOU IMPROVE YOUR SERVICE.

The channel selection is good as is the price point with internet as well,…read moreBUT, BIG BUT, IT GOES OUT all the time. After 4 years, I am DONE. JW

We didnt realize that this was Suddenlink or we never would have signed up with them. If I could…read moreleave something less than 1 than I wood. The service constantly dropped and trying to cancel there service was beyond rediculas. After 3 calls for over an hour each time of them pushing you to stay with them and telling you to leave the router for the new people moving into your house is a joke. This company's customers service is terrible. They will not for any reason cancel the service. They are conn artist and I dont recommend anyone use these crooks.

Ugh... I have been trying to help my dad with his Optimum cable issues. For weeks his printers kept…read moredropping off the network. We have tried four different printers, resets, etc. So maybe it's the router. We exchanged the router and were told "it's activated and ready to go." Sure, that is after another hour spent with tech support on the phone. This doesn't happen some of the time, it happens all of the time! But, that fixed the problem, so it was an Optimum router issue. Now, one day later, the cable box is giving me an error every time I try to switch the channel with the guide. And the video goes on and off. I have been through all of the troubleshooting procedures with no luck. -Update. After some research and troubleshooting, I found that the cable box uses the modem/router to update the guide. It turns out that the cable box is incompatible with the new modem/router. Hmmm, you think that they would have known that when they issued us the new modem/router. I guess it's another trip to their store. I did find that connecting an Ethernet cable between the router and cable box fixed the problem after a reboot. -Optimum, your Yelp comments from "Business Owner" are not helpful. You see your one-star average review and are doing nothing about it. No business with one-star is worthy of the customers that support them!

I want to commend the Optimum technician that came to my house yesterday. His name is Tyler and he…read morefixed everything quickly. He was knowledgeable and professional. I can not say enough nice things about him. I was very frustrated after a chat and phone calls with Optimum customer service over a two day span. Tyler knew exactly what was wrong when he walked in. He explained everything to me and made sure all my devices were connected to my new modem/router before he left. I've had two great experiences with Optimum and they have been interactions with technicians, real people, not AI chats and phone calls.

After filing a request for my Internet I got a call about 30 minutes later from the sweetest lady…read moreever , Mirna. She took the time to help me out and to get me the best internet coverage possible she didn't rush me and allowed me to go at my own pace. Thank you to Mirna , for giving me the best experience possible !

I had a very disappointing experience canceling my service. Before canceling, I specifically asked…read morewhether I would owe for another month, and the representative assured me I had made the cutoff and would not be charged. Based on that information, I proceeded with the cancellation. To my surprise, I was later billed for an additional month. When I called to dispute the charge, the company refused to honor what their representative had told me. Instead, they simply pointed to their policy and took no responsibility for providing inaccurate information. Mistakes happen, but what matters is how a company handles them. In this case, there was no accountability and no effort to make things right. If you choose this provider, make sure you get everything in writing because you may not be able to rely on what you're told over the phone.

My wife and I switched to Tachus 2 years ago and couldn't be happier. We had cable through our…read morelocal affiliate and there were always issues with service interruptions and slow speeds. We were also traveling a lot so paying for cable we weren't even home to watch. When Tachus announced they were putting fiber optic in our area we signed up, the price was so good and they said it would not go up. The installers ran the service lines out by the street so they didn't mess up our back yard like Xfinity did. Overall the service has been great, Tachus has generators for all their main branch units so they never go down after storms. Recently we did have an issue with a poor signal that kept cutting out. I called tech support and they tried trouble shooting over the phone but couldn't resolve the issue. The tech guy on the phone said he would contact the local support techs and send one to our house. I'm thinking, "oh sure, this will take a week or more". I was so surprised that we had a tech service guy call us and say he would be at our home within the hour! His name was Alphonso and he was just great. He figured out we needed a newer modem so replaced it as well as the patch cord from the modem to the wall connection as it had gone bad. He even showed my wife how to change some settings on here laptop to get it running faster! All this and no extra charges or anything. Good reliable service at a good price, we are staying with Tachus!

My internet went down at 5:30pm while I was working and I have tried reaching someone from Tachus…read morefor 30min+ through their website and by their customer support phone number and no one responds! I've been on hold and transferred and now they said someone should call me back but they couldn't tell me when. I can't continue working until it's back and no one responds. Bad customer service.

We got a better deal with Verizon. We tried to cancel our internet and they asked about ten times…read moreto keep optimum by offering different deals. I asked to cancel and end the call and they wouldn't cancel. Manager Jose only cancelled when I tried to sell him something.

They refused to give me a receipt for returned equipment and now are taking me to collections for…read morethat equipment. Avoid this business at all costs. They will not work with you to resolve issues. Their customer service is horrendous.

A frontier lineman came into our yard to move all the cable and other internet lines from an old…read moreutility pole to a new utility pole the city had installed. I returned home and approached him and said "I would prefer if you access the pole from....when he RUDELY interrupted me and cut me off with this info when all I wanted to do was let him know that where he had his ladder was an unsafe area as we have bunnies who dig burrows in that area and there are "air pockets" or "spaces" underground that we can't see. I didn't want him to get hurt as he was high on that ladder. Things got ugly with him trying to "mansplain" his rights, blatant disrespect, and bad attitude so I let him know that he was a class-A jerk and went inside. His little ego was hurt so bad he would get even with me and decide to INTENTIALLY SABATOGE optimum cable lines. He left them not hooked up property and disconnected. They left our cable line to our home hanging so low I could touch it and another line dragging across our back fence. So now my internet is out and I have to go through the trouble of contacting my provider and setting up an appointment for repairs. I will NEVER use frontier because of this crappy experience.

Frontier is only concerned with charging you. I would highly recommend searching for a different…read moreprovider. They will charge you regardless if your internet is working or not. They will attempt to keep you from cancelling by offering "on hold" which comes with a hidden fee not stated on the phone or any record sent to you. A restocking fee of $50, for real! A restocking fee how idiotic is that cash grab? Absolute garbage. Frontier makes sure to not let anyone else have the title of the worst provider as their customer service is head and shoulders the most deceptive and useless. Save yourself the headache and look for someone else. If you have no other choice, I feel sorry for you. Frankly, after experiencing them, I'd say it would be more favorable to be trapped in a room with a mountain lion for five minutes than spend five minutes on the phone with them.

Worst customer service ever. Cancelled 79 yr old service in August and still being charged for…read moreservice. You try to cancel and they don't listen to their customers.

Tried cancelling the service- they do not prorate- you pay the whole month. My MIL husband died and…read moreshe had to move because she can't afford to live on her own. This company's absolutely ridiculous. Stay far far away.