The channel selection is good as is the price point with internet as well, BUT, BIG BUT, IT GOES OUT all the time. After 4 years, I am DONE. JW read more

We didnt realize that this was Suddenlink or we never would have signed up with them. If I could leave something less than 1 than I wood. The service constantly dropped and trying to cancel there service was beyond rediculas. After 3 calls for over an hour each time of them pushing you to stay with them and telling you to leave the router for the new people moving into your house is a joke. This company's customers service is terrible. They will not for any reason cancel the service. They are conn artist and I dont recommend anyone use these crooks. read more

I have been waiting for 9 months to have a cable buried in my back yard but no one from Optimum will come do their job. Last February an Optimum tech asked for access to the box in our backyard to turn on service for someone nearby. Over the next few days several different techs came saying the signal was bad. The last guy said he would need to run a "TEMPORARY" cable from the box 2 houses down from ours. He said a crew that buries lines would come in the next 2 weeks or so. Never happened! I tried calling their customer service line but we do not have an account as we use Tachus so they said they can not help me. I went to the office in Kingwood, the ladies were nice and said they would let the technicians on site know. That was back in April! I realize that several utility lines are in our back yard and we are ok with repair techs needing to get to the box in our back yard but I don't think I should have to have an ugly orange cable in my yard. I have to be careful when mowing the lawn and my dog has tried to eat the cable once. I would never recommend Optimum. read more

DO NOT DO SERVICE WITH OPTIMUM! AVOID AT ALL COST! Save yourself the headache and soul draining experience and go straight to Tachus. On top of the worst Internet I have ever experienced are hidden fees, unexpected price increases, months failed of cancellation attempts(who gave me a discount to my Internet, buy signing me up for a cell service I did not ask for!) and hours/days on the phone asking them to cancel with reps repeatedly trying to give retention offers and then transfers to more retention "specialist". SUBSCRIBER BEWARE! Instore agents are nice when returning devices, but still limited to what optimum can offer. read more

1 Star - Optimum is the worst service experience I've ever had Optimum has been the absolute worst nightmare to deal with. Their customer service feels like a maze built specifically to break your spirit. To make things even worse, they offered me a "free mobile service." I never received a phone, never activated anything--yet they still automatically charged my card without my consent. When I tried fixing the issue, I was met with endless runarounds, scripted excuses, and zero accountability. After reaching my limit, I attempted to cancel the service. That turned into hours of being bounced between representatives who refused to cancel, tried pushing promotions I didn't want, and--when I declined--conveniently dropped the call, forcing me to start the entire process again. The whole experience felt degrading, exhausting, and intentionally designed to prevent customers from leaving. I will never use Optimum again, and I strongly warn others to stay far away. read more

Phone Lines (land line) and Internet are randomly Always out. HUGE inconvenience for a business....having to take time to try and get someone using my personal cell phone to fix the issues.... but yet I still have to pay the same monthly service amount every month for the bill....despite service being interrupted and business being interrupted. read more

we've been with this company for 20 years. They were seabridge spectrum now optimum all of a sudden we can't seem to get cable Internet and phone all connected with them. They fix it and within a few hours nothing gos out again then we are told we have to wait till Thursday when a technician is in our area. We've gone through this for three weeks now today is Monday. The cable went out on Friday and we have to wait till the following Thursday and they'll fix it. It'll work for a few hours and then it'll go out again Optimum said it's just our house ... but it's nothing to do with in our house it's the outside connection !! not one optimum has said anything about a credit so we keep paying our I guess if worse comes to worse I'll take them small claims court off and maybe fix it and at least I'll get my money for no cable TV or Internet for weeks read more

I had an emergency and I wasn't going to be able to pay my mobile phone bill for about 3 weeks so technically I was going to be late I talked to four people three told me don't worry and don't worry about it you're fine we put it in the note it's okay one guy said no you don't pay for cutting you off there is no way to cancel auto pay on your mobile phone at all so needless to say even though they told me don't worry they took the money and now I'm overdrawn at my bank and they lied to me it's not even the fact that they took the money it was the fact that they lied to me read more

Dumpster fire of an organization. They WILL NOT let you cancel!!!! Had to stop payment on my credit card. STAY AWAY!!

** update: optimum responded to my review but still has not corrected the issue. Terrible customer service. Save your time and money and choose any other provider than Optimum. I am currently shopping around. I am exhausted from chatting with these representatives every 6 months when they increase my bill by $15 or more. They have gotten away with this in areas where they were the sole providers but that is changing. They will continue to lose customers with terrible service that is interrupted constantly and for charging too much for service. Terrible customer service. Save your time and money and choose any other provider than Optimum. I am currently shopping around. I am exhausted from chatting with these representatives every 6 months when they increase my bill by $15 or more. They have gotten away with this in areas where they were the sole providers but that is changing. They will continue to lose customers with terrible service that is interrupted constantly and for charging too much for service. read more

So Glad We Getting A Choice..YES INFINITIY..Optimum To Much What You Getting And Go Out To Much Never Had Problem With Any Other Cable Company.. read more

Like a form letter, they reached out to my review claiming to want to rectify the matter. This was the exact same response as last time and they did nothing to resolve it except to lie to me, again. Optimum you're not fooling anyone! Just because you post a response to my negative reviews of your company, doesn't help. You don't resolve anything and you don't respond to valid customer complaints. Avoid Optimum, if you can, whether it be cable, internet or cellular phone. read more

I wish there was a way to rate a zero. Never, never go to Optimum for any services. Rates continuously increased and it literally took me 4 phone calls (over 2 hours) and a trip up to the location to return my equipment to close my account. Ridiculous customer service and service, in general, as the TV would go out every time the wind blew. I did learn ... on the 4th call... if you want to discontinue your services, ask for the retention department and expect a hard sales tactic ... didn't work for me, but had they done that initially, I might, might still be a customer.... NEVER, however, will I go back! read more

If I can give them 0 stars I would! They are the WORST internet service ever. The wind blows and the internet is out. No good reason at all the internet is out at least once a week! Do yourself a favor and get XFINITY if you can! read more

They are expensive for what you get. We cancelled and it took 17 minutes because they tried to sell us several plans and transferred me to another person trying to sell us several plans. It was ridiculus. They were our only option for years and now we have better choices. read more

Update to previous review. I was hopeful because someone from the company replied to my review asking me to email them so they could look into the situation further. Despite feeling uncomfortable giving someone my personal information and taking time out to email them, i figured it was worth a shot and seemed legit since they were responding as the owner. They still didn't answer my last email when I gave them my number and address. This company is unreliable all around. read more

Optimum rate 0 reviews optimum auto pay beware they take more money from your account than what services you have they charge for cable service when you only have internet.they do not refund even if they know they take money for 9months out of auto pay accounts go with Spectrum don't get optimum read more

i have had several cable companies over the years and optimum has the absolute worse repair service of all. Spent an hour and half last night "Chatting "with Three different individuals as they kept dropping my chat. this is common if you have problems .I will soon be finding a new internet and tv service. read more

DO NOT USE OPTIMUM!!! Worst experience and decision ever. Never came through on their sales promises, billed me for an entire month when I cancelled service 4 hours into the new cycle. Can't even get you to the right department when you call to get assistance. Absolutely regret ever talking this joke of a company..... read more

Optimum is by far the worst telecommunications company I've ever worked with. I am now 69 years old, and was once a telecommunications technician. My job was to maintain a large telecommunications network across much of the western US. From Texas to Utah to California to Washington and more. I've dealt with more telecommunication companies than I can remember. Diagnosing various issues across multiple networks, and resolving them as quickly and efficiently as possible. Never before have I encountered the level of incompetence (stupidity?) as I have over the past five years dealing with Altice/Optimum/Suddenlink. (i.e. Altice and its subsidiaries). Optimum trains their personnel to placate their customers' issues by any means necessary. Lie to them, insult them, blame them, verbally coddle them - whatever it takes. Wherever you live, if you have a choice, DO NOT CHOOSE OPTIMUM. Their pricing may seem enticing at first, but in the end, you'll regret ever using them. read more

Worst Internet Company you can deal with. All reps are very unfriendly, rude, and arrogant. The sales person will tell you lies just to get you signed up for the service. THEY LIE TO CUSTOMERS just to get them signed up for service and bill you incorrectly afterwards. Once you call to fix the billing issue, they refuse to fix it even if you can prove you are right and even if you escalate the issue to their so-called supervisors. DO NOT SIGN UP FOR THIS COMPANY. THEY ARE A SCAM Look for another internet provider in your area. read more

It's now July 21 st and still no internet . The most frustrating part is the lack of their communicating with their customers . Once the dust clears i'll move to Tacus read more

Wow this is the WORST customer service. 45 minutes on the phone., i had explained i have a newborn and cant stay on the phone going back and forth with them about canceling, I got threatened and everything else this is crazy..! 45 minutes on the phone, to cancel service.. i know it doesn't take that long to press some buttons. They acted like it was just a long process and i know they just wanted me to give up and hang up to keep service. Anyway, the internet is horrible. Goes out every other day. read more

We have been with Optimum Internet for about a year now and this is the most unstable service I have had in the past decade. Internet outages of 1-5 minutes 7-15 times daily. Outages of 2-10 hours twice weekly on average. The apartment complex we reside in has required all tenants to sign up with Optimum. They are currently searching for another provider due to frequent daily outages impacting their business. We are being told that we will have other options soon (other providers expanding their business). It can't happen soon enough!!! We pay for 1Tb internet service but all speed tests run between 1/4 to 1/2 Tb. The day they installed we were running .8 Tb but it dropped by the end of the day and never improved back to the original speed. If you have options, go with a competitor. They are cheap but deliver a horrible product in my opinion. We are in the Kingwood area as well. read more

Almost two weeks after beryl and we still have cable lines down in ditches and strewn across roads in our subdivision. I have yet to see a single optimum vehicle come in to even assess the damage. Save your time and money and go with tachus or any other internet provider in your area. I have an appointment for tachus to put in their internet on the 26th and I doubt we will have optimum up and working by then with the way they are operating. read more

Okay, I know Optimum, formerly Suddenlink has had a bad rap for many years, here to confirm that since this is our third time returning to Kingwood but I must share this. For about a week we were having issues with our television reception. We were getting pixels and bars on many cable channels, voice and sound cutoffs, and blank screens that would say channel is not available. I was not looking forward to calling Optimum call Center but did utilizing the chat. Not sure where I was calling these days but the poor guy worked with me for about 1.5 hours before we got disconnected or the line dropped off. I had taken photos of my issues however they would not upload. Last resort was to go to the Optimum office on West Lake Houston Drive here in Kingwood, Tx. Okay, they had about five folks there and only one customer so I was taken care of right away. The lady met me right away before I could even reach her desk and asked if she could help. I explained my experience with the call center and they young man on the phone who did everything to take care of my issues remotely, showed her the photos I had taken of my tv, and asked for help. She went to her desk pulled up my account and said someone would be at my home between 2 and 5. Wow that's fast. The technician called and showed up just before 5:00 p.m. His name was Mark. He worked on the tv, channel tv box and would not give up until he got it fixed. You know what, he did just that, he Fixed It. Mark was exceptional, and what was great was he loved our black lab and our ab could tell Mark loved her. So long story short, I had to provide a great if not exceptional review for Optimum. The chat guy was great, the lady at the office was great, and Mark was as great if not exceptional. Job well done. Thank You. read more

Living in east Texas, good internet is difficult to come by. Optimum has been exceptional with really good speed and price... until now. last month I was charged for a HBO MAX subscription through Optimum and I already had my own separate account, and was not advised of the change. I had the customer service cancel MAX going forward and was not granted a refund. then the exact next month I was charged AGAIN for HBO and AGAIN denied a refund despite having canceled it one month prior... If it happens again I will be doing more in-depth calls to the company. read more

The sales guy told me I would get a $200 gift card for signing up for new Internet service. I received no information in the six emails from them and when I call I'm transferred around to five people, none of which can help me or even find my account. Absolute waste of time. read more

If you're moving to an area around Houston Tx with Optimum as the only service provider to that address and internet is a big factor, pass on that address and find another place. I pay for a gig speed and I can't even get 100mbps (for those who don't know a gig is 1,000mbps). I'm getting less than 20mbps frequently with techs out here monthly or bimonthly to fix this horrific issue. Save your money and find something else. read more

Optimum ran there underground cable under my front yard and they busted my sewage line. I called three times and they could not help . Now I'm stuck with the plumber bill. They don't seem to care about you if you are not a paying customer. Don't do business with such a irresponsible company. read more

Internet interrupts at least 25 times Sunday.I would not be surprised if it does it before i'm done with Is review Internet is worth $5 a monthis company?Should honestly be fired and stripped of all ownership They are downright pathetic.All you talk to is a Computer-generated robot and they suck.There is a reason they have one star.If you can get Dish I would owner of this company should get into another line of Business company is pathetic. I never do reviews because well. I just don't like to but after 2000 times of the internet messing up in the last 2 months. I forgot I ought to to get in line withh other one billion people. The hate Optimal, as soon as I can figure it out.I will be dropping this company and if you are thinking about using them the reviews say it all they are pathetic read more

From the start we had daily intermittent outages. This is an ISP, and it did not provide good internet service, so that alone is really enough for a poor preview and low star rating. But there is more. Technical support did not know what a DNS server is, and would not or could not help me change mine (the router software is cloud based and the web interface would time out every time I tried to change it myself). With two people in the house working from home, the outages were not acceptable, so we canceled and moved to fiberoptic internet. The cancelation process was not smooth or easy. Their phone customer service is about as bad as their technical support and their internet service. I also went in-person to return my router, and literally waited for over an hour, only to be told by a laughing customer service person, "why did you wait so long? You could have just dropped it off and left." I didn't know I could just drop it off and leave. But since I was waiting over an hour, and for most of that time I was literally the only person in line, standing there holding a router, why didn't any of the employees in the store think to tell me I could drop it off without waiting? I got no answer to that question. Word of advice: they have a 60 day money-back guaranty if you are not satisfied with your service and you cancel. HOWEVER, telling them you are unhappy with the internet connection, the technical support, and the customer service, and then canceling, is not enough to automatically trigger that money back! You have to specifically tell them "I am unsatisfied and I want my money back," and then be lucky enough to have someone who knows what you mean, is able to do it, and cares enough to actually follow through with doing it. It may take a few calls. read more

Optimum - Trying to change DNS server it times out. - Television Service Providers Near Me - Kingwood, Texas

Normally, I don't write any bad reviews, but I had the worst experience with Optimum and wanted to share with everyone. They contacted me to convert my home internet service to fiber, however, after two months with multiple appointments, still has not been completed. I lost two days of work, nothing was done. Instead, they cut off my TV service and emailed me a new bill informing me my service upgrade has been completed with an increased invoice amount. I am extremely frustrated. If there is an option, I will leave Optimum right now. Stay away from Optimum if you can!!! read more

I was satisfied with the internet however one year ago we cancelled our service according to their protocols, they denied our cancellation and continued to try to charge us! BEWARE!!! read more

worst internet service I've ever had. it's not dependable when you really need it. It's out. It goes out intermittently off and then back on then off and then back on. read more

optimum has the worse customer service of any company that deals with the public.They have taught all their Middle East employees to say "unplug and wait ten seconds and replug" if that doesn't work do you want soneone to come out in week to look at. Our neighbors and us have had no internet or tv for two days and spotty at best for last week. Called and tried to explain to Abdula that it's a neighborhood issue, but according to their screen all is well , but we did get an appointment to have technician come look at issue Tuesday , just like the one we had come out last Tuesday. read more

I'm not a customer but about 2 weeks ago a tree fell and cut our electricity off as well as downed Optimum's Cable from the pole. They came out for the customer outage but did a crappy temporary fix that a second grader could have done a better job. My issue is I want this fixed but will not take my request since I'm not a customer. By the Way.... Optimum use to be Sudden Death (oops Link). They need stars that show negative ratings. read more

They charged me for an additional month after they said they'd cancel my service - after I had already completely moved out and no longer had access to the old service address - and then wouldn't refund or acknowledge it. read more

This is the worst internet possible. There are no alerts for planned outages or work in your area. I'm currently getting 18.7 maps upload speed.... when I call support, they try to charge you $60 for a technician to come out and tell you it's not you, it's the work down the road... my dial up internet in the 90's was faster than this.... read more

I got a quote in the beginning of July, 2024 for a new Year's contract to match the previous year. The end of July, 2024 I saw à $40.00 rate hike for Aug. 2024. When I called Optimum and talked to Customer service the Agent said he can't see anywhere that my new contract was done. The previous Customer service Agent just told me what he thought I wanted to hear to get me off the phone. When I asked the Customer service Agent why Optimum doesn't back their Employee's word, I heard (Crickets!!). Here's the real Winner. I was told When the Customer does a volunteer disconnect, there is no Prorated Return to Customer for time remaining on your Contract! The price of my bills change month to month. Optimum isn't à very professionnely run Company. read more