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    State & Liberty

    5.0 (1 review)
    Closed 11:00 am - 7:00 pm

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    Windsor

    Windsor

    3.3(41 reviews)
    2.2 mi
    $$

    Absolutely terrible service. I was barely acknowledged, and had to seek them out to get help. It…read morewas obvious that they did not want to be there. I finally took several items in the fitting room, and not once did anyone ask if I needed anything. No eye contact, no friendliness, nothing. I ended up buying a couple of things, and even the girl at the register barely looked at me, and just told me about the return policy. What a crappy experience. I've been shopping at Windsor for years, but this makes me never want to go back.

    On Tuesday, September 30th, I brought my daughter to the Windsor store at Del Amo Mall to find her…read morehomecoming dress. As someone who grew up shopping at Windsor for my own formal events, I was excited to share this tradition with her. The store was busy with other young ladies shopping for dresses, and only two associates were assisting customers with fitting rooms and questions. My daughter fell in love with a dress displayed on the mannequin at the front of the store. We tried a medium from the rack, but it was too big. When I asked if the small from the mannequin was available, the associate, Judith, told me it couldn't be sold until the next day when the display was changed. I asked if this was company policy, and rather than providing clarification, Judith became irritated and said I was being "difficult" and "combative." She eventually said she could ask a manager, but insisted it would be better if I just came back the next day. I explained several times that I only wanted to understand the policy, since there were other sizes of the same dress available to replace the mannequin. The interaction felt dismissive and unhelpful. Later, when I asked for the associate's name at checkout, Desiree (the cashier) said she couldn't share it and that I would need to ask directly. When I asked Judith, she responded sarcastically, "Didn't the girl up front already tell you my name?" Both associates seemed overwhelmed by the crowd, but the service felt indifferent and unprofessional. Instead of creating a special, memorable experience for my daughter--something I had been looking forward to--it felt like we were an inconvenience. To make matters worse, when the dress was eventually taken off the mannequin, it had a hole in it, which made me feel like the situation was handled carelessly. Overall, I was very disappointed. Windsor has always been a go-to store for formal wear, and I expected better. During homecoming season especially, customers should feel supported and excited, not dismissed or disrespected. I truly hope the store can improve its customer service so that other young girls looking forward to their big moments don't leave with the same negative experience we had.

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    Windsor
    Windsor
    Windsor

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    Papillon

    Papillon

    4.1(49 reviews)
    0.8 mi
    $$
    Consultations available
    Boutique

    Just a fun place to visit, small but pretty upscale. The service very welcoming and super-friendly…read more Mrs G loves it - in fact it has been a fave of here for years but hadn't visited much in recent years (living in the UK) but she had fun, and even though we arrived only 15 minutes before they closed She found, tried on and bought a beautiful summer dress. It is in a lovely little shopping area for clothes and more - plus myriad dining options and abundant parking options....

    Absolutely the worst customer service experience I've had with a small business. I purchased a set…read morethat began pilling after just three washes--a clear sign of poor quality. When I reached out, not only did they refuse to acknowledge the issue, but they also accused me of not purchasing the item from them, even though their own system showed the receipt. To make matters worse, the owner was dismissive from the moment the conversation started. Before I could even explain the issue, she interrupted with, "Sorry, can't do anything"--without hearing me out. Then she suggested I use a razor to fix the pilling. Really? How about selling products that don't require "razors" to maintain after a few washes? I wasn't even demanding a full refund--a partial refund or store credit would have been reasonable. Instead, they offered nothing. That's not how a small business should operate. Customer satisfaction should be a priority, but clearly, it isn't for them. In contrast, I've experienced amazing customer service from other small businesses--like one that let me return a set of organic sheets after 90 days simply because I didn't like them. That's what customer care looks like. This business, however, operates with deceit, blame-shifting, and zero accountability. If you're looking to support a small business that actually values its customers, I'd strongly suggest looking elsewhere. .

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    Papillon - Aggel from Greece

    Aggel from Greece

    Papillon
    Papillon

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    Facia Facia - Blue pinstrip suit and beautiful blue paisley tie. Black side buckle shoes.

    Facia Facia

    4.9(71 reviews)
    4.8 mi
    $$

    I recently bought a navy wool suit from Facia Facia, it's a small family owned shop. Jeff helped me…read morethe entire time. He took the time to understand what I was looking for and never made me feel pressured. They have a really good selection of suits in different sizes, colors, and price ranges. This is very valuable if shopping for a wedding party and need something matching. They carry affordable polyester suits and some nice wool options. I ended up ordering their "New Navy" color and it turned out great. Jeff handled the alterations and I appreciate how easy he made the process. If you're looking for a wedding or special event this is definitely a place worth checking out he's got a lot of inventory. Parking in the back is also easy with plenty of space available. Overall I was really happy with the experience. The customer service was excellent, the prices were fair, and the suit fits exactly how I wanted. I'll definitely be back the next time I need a suit.

    If you had to pick one place for all your suits, Facia Facia is it. Whatever you want, whatever you…read moreneed. Shaikh will take care of it. This is the place to get high quality and tailor fitted suits at a great price. We're talking wool suits, italian suits, wedding suits, everyday suits, anything suits, just because suits. Hey, I heard they're even starting up a women's suits line soon too so ladies don't need to feel left out either. Shaikh will expertly take measurements, give fire advice, and dress you to truly impress. Every color you can imagine is available as well so your imagination is truly the limit here. I got my wedding three piece suit and another suit here at roughly $400-500 each including a button up shirt, tie, shoes, and belt. So yeah, you tell me if that's worth it or not cause for the quality and fit, that price can't be beat. So enough rambling, go get yourself some nice suits from Facia Facia. You won't regret it!

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    Facia Facia
    Facia Facia - Facia Facia will give you the look that will get you great compliments at your next occasion.

    Facia Facia will give you the look that will get you great compliments at your next occasion.

    Facia Facia

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    State & Liberty - menscloth - Updated September 2026

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